Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... もっと見る
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I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... もっと見る
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The speed of response and resolution from the parent care team was nothing short of exceptional. Our single hand pump didn't not fit and the team promptly dispatched additional horns to fit the dev... もっと見る
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Double electric breast pump only comes with a. Single flange size, I couldn't find any online to purchase so I contacted Tommy tippee directly and they where kinda enough to send out the additional s... もっと見る
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企業情報
当該企業による記述
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
連絡先
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, 英国
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service from Beverly…
Great customer service from Beverly went above and beyond!!!
2026年9月23日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Sonny,
Thank you for leaving some feedback on your experience with Beverley. We are delighted to hear how happy you are with the service you received from her and shall ensure your kind words are passed on to her.
Best wishes,
Tommee Tippee
Incredible customer service
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted more info on the cable to replace it myself but he was so amazing that he asked a few questions and has sent out a replacement.. incredible customer service !
2026年9月23日
自発的なレビュー
Tommee Tippee UK からの回答
Hi,
Thank you for taking the time to leave a review of your experience with Antony.
We are so pleased to hear how helpful he was when helping with your Gro Egg and replacing the cable for you!
Best wishes,
Tommee Tippee
Izzy
Izzy, was a tremendous help! she was knowledgeable, respectful, efficient.
I had a wonderful experience talking her!
thank you Izzy!
2026年9月23日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Caitlin,
Thank you so much for the really lovely review about your interaction with Izzy,
We are so please to hear that you found Izzy, was really helpfull as well knowledgeable at the same time was respectful and was efficient making sure your query was dealt with.
Your comments about being a wonder experience speaking to Izzy will be fedback to her, which she will be delighted to hear.
We wish you all the best.
Tommee Tippee.
Very helpful when i needed replacement…
Very helpful when i needed replacement straws for her sipping cup. My daughter loves their stuff and binkys!
2026年9月22日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Gabriele,
Thank you for taking the time to leave a review of your experience with us.
It's wonderful to hear how helpful our Parent-Care Specialists were when getting you some new straws for you cups.
We're so happy to hear your little one loves these and our Soothers!
Best wishes,
Tommee Tippee
Brilliant Customer service.
2026年9月22日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Liaqat,
Thank you for taking the time to leave a review of your experience with our Parent-Care Specialists.
We are so pleased to hear they offered brilliant service.
Best wishes,
Tommee Tippee
That is wonderful
That is wonderful. They are very kind and generous, and I truly appreciate this brand. The customer service is excellent.
2026年9月22日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Yelitzabeth,
Thank you for taking the time to leave some lovely feedback!
We're delighted to hear how satisfied you are with the service provided by our Parentcare Specialists and we could not be happier to hear how highly you rate us as a brand. We're thrilled that your experience has been excellent and that your query has been resolved swiftly with kindness and generosity.
We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Customer Service 5*
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely damaged/bashed. Unfortunately the item inside is damaged and we have the same issue again. Beverley as arranged for another item to be sent out and added some extras as a goodwill gesture - fantastic customer service which will definitely make me return and buy again. Thank you!
2026年9月22日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Laura,
Thank you for your feedback.
We're so sorry to hear your replacement arrived damaged, but we're also thrilled that Beverley quickly resolved the matter for you again.
It is wonderful to read your review, how pleased you are with the service you received and that you intend on trying more of our products.
We greatly appreciate you taking the time to leave feedback from your experience and shall ensure your kind words are passed on to Beverley.
Best wishes
Tommee Tippee
Helpful, quick response, easy
Ordering was easy and went amazing and the dispatch was quick and was kept updated throughout. Through no fault of Tommee Tippees i had an issue with delivery but spoke to Antony at their customer care and he resolved the issues ASAP for me - responses was almost instant, he was honest, helpful and overall lovely. Some of the best customer service i have received in a while - would recommend.
2026年9月22日
自発的なレビュー
Tommee Tippee UK からの回答
Hi there,
Thank you for taking the time to leave some feedback!
We're pleased to hear that you found our Parentcare Specialist, Antony to be thorough and helpful when supporting you with your query and we're thrilled to hear how satisfied you are with the service provided.
We're very happy to hear that your issue has been resolved and hope your delivery arrives soon.
Kind Regards,
Tommee Tippee
Customer service agent was thorough and…
Customer service agent was thorough and helpful, unfortunately I will be left without a product while my faulty one is sent for review however not company fault as I purchased via third party
2026年9月22日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Annon,
Thank you for taking the time to leave some feedback!
We're pleased to hear that you found our Parentcare Specialists to be thorough and helpful when supporting you with your query and we're thrilled to hear how satisfied you are with the service provided.
We can certainly understand your disappointment while you are without your machine during our team's assessments and we would like you to know that we are here to support you through this process. We're happy to help in any way that we can during this time and we can assure you that we will be in communication with you throughout this matter.
We really appreciate your time and efforts and we aim to be in touch with you soon.
Kind Regards,
Tommee Tippee
Tommee Tippee UK からの回答
Hello Irene,
Thank you for your feedback.
We're so glad you're happy with our service and were able to get the parts you needed.
Please do feel free to reach out should you ever need any more parts or further assistance in future.
Best wishes,
Tommee Tippee
Anthony- Parent-Care Specialist
Anthony- Parent-Care Specialist
Really helpful. Amended my order so I could have the full offer from the website.
Quick response and kept me up to date throughout.
2026年9月22日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Amy,
Thank you so much for the lovely postive 5 star review about your recent interaction with us.
I am so pleased to hear that Antony was able to help you to make sure that you will recieve everything from your order.
We are pleased to hear that that you had a quick response and was kept upto date throughout the interaction.
This will be fedback to Antony who will be very happy for the feedback.
Warmest Regards.
Tommee Tippee.
Absolutely amazing customer service
Absolutely amazing customer service, contacted them through Facebook messenger and my query was dealt with straight away by Cienna who was fantastic. Best customer service I have ever received by far!
2026年9月21日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Sophie,
Thank you for your feedback.
We are delighted to hear that Cienna was able to assist you with your query and dealt with this straight away.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Tommee Tippee UK からの回答
Hi Elise,
Thank you for your feedback.
We are delighted to hear that Florence was able to assist you with your query.
We pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Great customer service
Great customer service. We use so many tommee tippee products daily
2026年9月21日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Lauren,
Thank you for leaving a review of your experience with our Parent-care Specialists.
We are so happy to hear they provided great service and you love so many of our products!
Best wishes,
Tommee Tippee
Great product and customer service
I like the glass bottle products and also received great customer service. My query was handled by Florence, Tom and Martin who dealt with it in a friendly, professional and timely manner.
2026年9月18日
自発的なレビュー
Tommee Tippee UK からの回答
Hi,
Thank you for taking the time to leave a review of your experience with Florence, Tom and Martin.
We are so pleased to hear they were all friendly when assisting with your query and get everything resolved in a timely manner for you.
Best wishes,
Tommee Tippee
Fantastic customer service!
Fantastic customer service!! A small issue which was rectified really quickly.
2026年9月21日
自発的なレビュー
Tommee Tippee UK からの回答
Hi there,
Thank you for taking the time to share some feedback.
We're thrilled to hear how satisfied you are with the service provided to you and we could not be happier to hear this! We're pleased to hear that your query was resolved swiftly and that you are delighted with the experience you have had with our Parentcare Specialists.
If you ever need any further assistance, please do not hesitate to reach out to us!
Wishing you all the best,
Tommee Tippee
Excellent help from Susie today
Excellent help from Susie today, sorted our issue within minutes.
2026年9月21日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Alan,
Thank you so much for the 5 star Trustpilot review.
We are so pleased to hear that you are very pleased with the service provided by Susie.
We appreciate the comments about how great the service was and how this was dealt with quickly.
Kindest Regards.
Tommee Tippee.
I have a problem with the bottles I…
I have a problem with the bottles I purchased and Thomas who I spoke to online was nothing short of amazing thank you so much for sorting this for me
2026年9月21日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Megan,
Thank you for taking the time to leave a review of your experience with Thomas.
We are so pleased to hear how amazong he was when helping out with your bottles.
Best wishes,
Tommee Tippee
If I could give six stars, I would! ⭐⭐⭐⭐⭐⭐
If I could give six stars, I genuinely would!
Our Tommee Tippee Perfect Prep machine jug accidentally fell and broke on a Sunday evening, including the lid. This meant it was no longer safe to use to prepare milk for our daughter, which understandably left us feeling stressed and worried about what we were going to do, especially as we couldn’t find any replacement parts online.
Late that evening, I contacted Tommee Tippee through their AI chat service, explained the situation, and a support ticket was raised and passed to the relevant team.
Then, at 8.30am on Monday morning, I received a message from Patient Care Specialist, Antony, who immediately reassured me that he would do his best to help. He asked for a few details about our Perfect Prep machine, including the model and batch number, which I provided straight away.
Antony came back promptly and, as a gesture of goodwill, offered to arrange a replacement jug and lid completely free of charge, an item that would normally cost around £20.
I then received an official order confirmation from Tommee Tippee confirming that the replacement would be delivered within 3–5 days.
And the best part? All of this was sorted by 11am on Monday morning! From initially contacting them late on Sunday evening to having a solution in place just a few hours later.
Antony was absolutely fantastic throughout. He was genuinely keen to help, communicated promptly and, most importantly, took ownership of the issue and found a solution that gave us real peace of mind. As parents, being able to safely prepare our daughter’s milk is obviously incredibly important, so his help genuinely made a stressful situation so much easier.
If Antony is an example of the level of customer service Tommee Tippee provides across the wider team, then they really do have an outstanding customer care team.
A huge thank you to Antony and Tommee Tippee, you’ve gone above and beyond! 👏
2026年9月21日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Hafy,
Thank you very much for taking the time to leave such a positive review for our Parentcare Specialist Antony 🙂 We will be sure to pass on your kind words.
It is great to hear that the service you received not only met, but potentially exceeded your expectations and made a stressful situation easier.
We hope you continue to have positive interactions with us moving forward.
Best Wishes
Tommee Tippee
The speed of response and resolution…
The speed of response and resolution from the parent care team was nothing short of exceptional.
Our single hand pump didn't not fit and the team promptly dispatched additional horns to fit the device for my wife.
Fantastic service, thank you Beverley and Florence.
2026年9月21日
自発的なレビュー
Tommee Tippee UK からの回答
Hello.
Thank you for taking the time to leave your feedback.
We are thrilled to hear you received exceptional customer service from our parentcare specialists Beverley and Florence, and they were able to fully assist with your query and send out additional horns for your device.
We fully understand how important these parts are so you will be able to continue with your feeding journey.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
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