Tommee Tippee UK レビュー 11,925

Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5 minutes! Amazing service from Nicholas, thank you!

I called in regards to a parcel that hadn’t arrived and by the afternoon It had been sent straight out and delivered . The lady I spoke to was so lovely and helpful ! My problem was solved so fast would highly recommend.

wanted to leave a review to recognise the outstanding customer service I recently received from Izzy at Tommee Tippee.

As first-time parents expecting our little one in October, everything is new to us and can sometimes feel a little overwhelming. I reached out to Tommee Tippee and was amazed by how friendly, helpful, and genuinely caring Izzy was throughout our conversation.

Izzy took the time to explain the different options available, answered all of my questions, and kindly arranged for some Natural Start bottles for us to try. The whole process was smooth and hassle-free, and she even helped sort out my existing account so the order could be added correctly.

What stood out most was how personal and supportive the experience felt. It wasn't just good customer service—it felt like speaking with someone who genuinely understood how exciting and nerve-racking becoming a parent for the first time can be.

Thank you, Izzy, for going above and beyond. Experiences like this are what create loyal customers, and thanks to your kindness and support, Tommee Tippee will be one of the first brands we'll be turning to as we prepare to welcome our baby.

I purchased a Prep Go Formula Feed Maker and experienced an issue with the hot water flask. The flask appeared to be missing a sealing ring, resulting in hot water escaping during use and causing a minor burn.

I reported the issue immediately and provided photographs and video evidence. Despite this, I was initially told that no refund, replacement or goodwill gesture could be offered until the product had been returned and assessed, which could take several weeks. This would have left me without both the product and my money whilst the investigation took place.

After significant escalation, Tommee Tippee eventually agreed to issue a refund before assessment and offered a “goodwill” discount code but was the same as an offer that was currently in place and available to everyone!

The return process then became problematic. I waited at home for a courier collection which was recorded as unsuccessful. Whilst the courier provided a photograph of my property, there was no knock on the door or doorbell and I received no call, text, card or effective notification that a collection was taking place. As a result, the collection did not happen.

I then offered to return the product via a prepaid postal method instead. Tommee Tippee advised they could only reimburse postage costs after I had paid them myself. As a parent of a newborn, I did not feel it was reasonable to continue incurring costs and inconvenience to facilitate their investigation.

Ultimately, Tommee Tippee refunded me and instructed me to dispose of the product rather than return it for assessment and this is a potential safety risk to other new parents! Be aware!

My frustration is not only with the product issue itself, but with the amount of time, effort and escalation required to reach a resolution that I believe could have been achieved much earlier with the final outcome showing their lack of care for the consumer and safety of their products.

Great customer service and quick delivery

It was all in all a good experience other than I cant find info on whether my product i bought was microwave safe or not.

Received prompt responses and a resolution to an issue I was encountering with a recent purchase of self sterilising bottles. Diego was incredibly helpful and thoughtful.

Contacted the online chat and spoke to Beverley when my prepgo sensor stopped working. She was very helpful and was able to send a new one out to me.

Contacted customer service as mybabys PrepGo Portable Formula Feed Maker wasn’t showing the star to say if the water was cool enough a girl called Florence immediately sorted this for me got me a replacement straight away nicest girl so nice to see people who actually want to help mums ThankYou again cannot recommend tommee tippee enough .

I emailed with a query in regards to our cups we’ve been using. I spoke with Sophie, Martin and Izzy and they were all very polite very helpful and my query was sorted within a day! Very happy and the customer service I received was second to none, thank you to Sophie, Martin and Izzy for a quick response and a happy outcome. Very much appreciated!!

Well, what can I say from a premium brand like TT.
From sales, customer services to after sales team... they have been amazing.
My conversation & correspondence was with a lady called Susie from TT. She went above & beyond to assist me with a exchange process I needed for my premature baby.
Her mannerism, personal touch & insight for my circumstances were so heartfelt.
My overall experience with TT was great & I'll be for sure coming back as a customer.

Thank you all team & Susie - keep doing what you do, you are a great individual 🙏🏽🥰.

Amazing customer service, I had a part break on my prep machine and I got in contact and they had a new part sent out the next day

I had issues with bottles fading and the customer service team Anthony rectified the issue by sending replacement bottles. I am very happy with the products and so is baby. I also use breast pumps by tommee tippee and think these are amazing too. Very good company and products :) I definitely will continue to purchase my baby products from here and am really excited to try new products for weaning etc in the future :)

Great products and the customer service team are amazing! Our Prep Go Formula Feed Maker stopped working and within 24 hours of messaging the team, an order was made for a replacement, free of charge. Thanks again to Sophie & Andy for your help.

Excellent help thanks so much. Sent me a product free of charge for my disabled daughter v Very kind & helpful

I wanted to leave a review because my experience with Tommee Tippee’s customer service was absolutely amazing.
When I first contacted customer service, I thought no one had responded for two days. It turned out there was a technical error on the website, and I simply hadn’t received any of their messages. I started a new conversation, and this time it worked perfectly. The lady helping me kindly copied and pasted our previous conversation and asked if I could now see the messages. That reassured me I hadn’t been ignored — it was just a website glitch.
I explained the issue with my product, and they kindly offered me spare parts, which was fantastic. They prepared my package very quickly, and I received it in no time.
I’m already using several Tommee Tippee products and I’m very happy with them all. They make my daily life so much easier ☺️ I can trust Tommee Tippee 100% — their products work perfectly, and if anything does go wrong, you know you’ll get excellent help.
Absolutely amazing service!
Thank you so much to the customer service team for your unbeatable care and support!

The website stops you from buying what you need and limit to stock quantity is only 4 items of the same in a basket is allowed so to purchase dummies teats and bottles youre only allowed 4 at a time so someone like me that has 12 normal bottles for breast milk and 6 anti colic bottles for formula I need 18 teats to swap for the correct age group now I need to purchased 9 packets of teats that means I have to make 3 separate transactions and pay fees and delivery just to get my one order just for my bottles let alone dummies. The system needs to change now for parents to be able to purchase as much as they need and arrive all in one go because I have spent a week going in and out of stores with no stock on the shelf to get what my baby needs hence why I go onto the website to purchase everything I need in one go to have a stress free experience but its just made it worse.

Kelly in customer service was a great help.

Slight problem with items on delivery. Spoke with Cienna from customer service and couldn’t have been more helpful to getting my issue sorted. Very quick getting the issue resolved. Would use again.

I bought a prep and go set and after 6 weeks it broke.
I contacted TT and they provided me with a new one. Very kind.
Would recommend.