The quality of this pest control company'd services really depend upon the individual service person and their actual knowledge as well as training skills acquired. I've been a customer for quite some... もっと見る
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Great tech , fulfilled all of the house needs . Rodney called prior to leaving to make sure all of the problem areas of our house were covered. He went above and beyond for us, covering our septic tan... もっと見る
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I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... もっと見る
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Came as scheduled. Knew what to do. I wish Aptive would give workers an idea of the problems before they come. I also wish that company could give customer an appropriate time of arrival when scheduli... もっと見る
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企業情報
当該企業による記述
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
当該企業による記述
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
連絡先
7801 North Lamar, Suite E182, 78752, Austin, TX, 米国
- 15127102494
We overthink pests so you don't have to.
4.4
優良
217件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Sales lady great, the rest not so much
1. The sales lady was very nice, believed in the product and stands behind it.
2. The technician who came to our house the first time was very thorough, he actually brought a team of trainees and they went around the yard applying the product all the way to the back of our acre property.
3. The next technician who came to our house actually didn't show up at all.
4. When I called customer service to explain that no one had showed up they just said let me reschedule you. No apology just rescheduled for a few days later and told me it would be between 8:00 a.m. and 4:00 p.m.
5. On the date of the next treatment the technician didn't show up until 4:30, he sprayed a little in the front yard and put a little ant killer in the backyard did not go all the way to the fence did not spray as far as we know and did not knock on the door and let us know they were even there. We have a very large dog that could do some major damage if you go into our backyard without us knowing and he happens to be out there. Thankfully that did not occur.
5. When I discussed this with the very nice sales lady she explained that the person I talked to on the phone set up the scheduled appointment for 8:00 a.m. to 8:00 p.m. which tells the technician they can come anytime during the day.
6. What I find with this company is a lot of miscommunication a lot of disregard for their customers by not doing the job that the sales team promises they will do. They have even made mistakes on the billing and send us email saying they're sorry for how they charged us for tax when they were not supposed to or I don't even understand it all. I'm still waiting to see if any of their technicians stay long enough to be good at their job.
2026年6月24日
Aptive Pest Control - Austin からの回答
Hi there,
Thank you for taking the time to share such detailed feedback. We truly appreciate you recognizing the professionalism of our sales representative and the thorough work performed during your initial service. At the same time, we're very sorry to hear that your subsequent experiences did not meet those same expectations. From the missed appointment and lack of communication to the incomplete treatment, scheduling confusion, and billing concerns, we understand how frustrating this has been, especially after such a positive first impression.
This is not the level of consistency or communication Aptive strives to provide. We appreciate you bringing these concerns to our attention, and we'd like the opportunity to make things right. Please reach out to socialmedia@goaptive.com directly so we can review your account, address each of the issues you've outlined, and work toward restoring your confidence in our service. Your feedback is invaluable as we continue working to improve the experience we provide to every customer.
-Jasmine, Aptive Care Team
Aptive Pest Control - Austin からの回答
Hi Geleeia,
Thank you for your feedback! We're glad to hear you’re seeing results from your service, even if it was just one and already taken care of. At Aptive, our goal is to reduce pest activity and keep your home protected, and we appreciate the opportunity to help with that.
We’re grateful for your trust in Aptive and will continue working to keep things handled.
-Jasmine, Aptive Care Team
This has happened several times
This has happened several times. Call that on their way or show up with NO prior scheduling.
Last time they texted on june sixth, they were on their way, and I caught it.And I said, no, i'm not here.I need I need you to you to do at least 48 hrs call to schedule. Twch saud he would add to notes. Tech today checked and not there.
The guy just shows up because he texted me 20 mins prior but I did not have phone with me and did not respond. didn't have my phone with me. Nice guy and not those guys' fault, but they never give you a warning or ask.If you're going to be there, they just want to show up. It’s not the Techs, it's the scheduling, i'm about to cancel with active and find a pest control that will respect me as person and a customer and do what I ask to let me know ahead and not lie to.
Techs are usually Great. I am just very, very frustrated with office. This has been going on for a while.
2026年6月17日
自発的なレビュー
Aptive Pest Control - Austin からの回答
Hi Linda,
Thank you for sharing this detailed feedback, and we’re truly sorry for the frustration this has caused. At Aptive, we understand how important advance notice and clear scheduling are, and we understand how disruptive last-minute notifications can be.
We also appreciate your recognition of our service professionals' professionalism, even in a difficult situation. Your concerns about communication and scheduling are valid, and we’d like the opportunity to review what’s been happening and make it right. Please reach out to socialmedia@goaptive.com directly so we can look into your account and ensure your preferences for advance notice are properly documented and followed. We want your experience to be handled the right way moving forward. We've got this handled.
-Jasmine, Aptive Care Team
I appreciate the technician’s feedback…
I appreciate the technician’s feedback on what he focused on during his visit
2026年6月10日
Aptive Pest Control - Austin からの回答
Hi Kim,
Thank you for sharing your feedback about your experience with Aptive. We’re glad to hear you appreciated the service professional’s communication and the way they explained what was focused on during the visit.
That kind of transparency is something we really value, it helps ensure you always feel informed and confident about the work being done at your home. We appreciate your trust in Aptive and are happy to keep things handled so you know exactly what’s being taken care of each visit.
-Jasmine, Aptive Care Team
I like that the technician notified me…
I like that the technician notified me beforehand. However, the service was scheduled for a Sunday and I was at Church. I never saw the technician or got the chance to talk about my concerns.
2026年6月2日
Aptive Pest Control - Austin からの回答
Hi Brenda,
Thank you for taking the time to share your feedback. We’re glad to hear you appreciated the advance notification before service, but I’m truly sorry the timing on a Sunday meant you weren’t home and didn’t get the chance to connect with your service professional or share your concerns.
We understand how important it is to have that direct communication during a visit, and it’s disappointing that you missed that opportunity. We appreciate you bringing this to our attention, and we’d be happy to help arrange a follow-up so your concerns can be addressed.
-Jasmine, Aptive Care Team
Good Service Techs Must Be Few and Hard to Find
The quality of this pest control company'd services really depend upon the individual service person and their actual knowledge as well as training skills acquired. I've been a customer for quite some time now, and have seen some technicians that offer little to no accurate advice, or on the other hand, I've seen some excellent technicians that are highly skilled. They ALL, however, have a scripted and memorized introduction of what all they will do for you today, and how they will go above and beyond the call of duty in order to win s 5-star review for their most excellent service. Yeah, well that's not happening. Three minutes later they're down the road, and you realize they didn't even check the rat traps to freshen the bait, because I had forgotten to mention that it probably needed to be done. They are actually supposed to check every time they service a customer. So if you don't tell him specifically what you want treated, it won't get their attention.
2026年5月30日
Aptive Pest Control - Austin からの回答
Hi Julie,
Thank you for taking the time to share this detailed feedback. I’m sorry to hear your experience with Aptive has felt inconsistent, especially around important items like checking and refreshing rodent stations.
We aim for every visit to be thorough and proactive, not dependent on customers needing to point things out. Please reach out to socialmedia@goaptive.com so we can review your account and make sure all service expectations are being consistently followed. At Aptive, we’ve got this handled, and that includes making sure your service is complete and reliable every time.
-Jasmine, Aptive Care Team
Gate was left open
Gate was left open. Didn't fill bait boxes or send pictures as requested
2026年6月5日
自発的なレビュー
Aptive Pest Control - Austin からの回答
Thank you for bringing this to our attention, Sheri. It's disappointing to hear that your gate was left open and that the bait stations were not serviced as expected. We'd like the opportunity to review the details of this service and ensure the rest of your treatment is completed to your satisfaction. Please email us at socialmedia@goaptive.com with your service address and any additional information you'd like to share. We're here to help, and really hope to hear from you soon!
-Alexis, Aptive Care Team
He was great
2026年5月29日
Aptive Pest Control - Austin からの回答
We're beyond delighted to hear that you had such a positive experience with our service professional, Amanda! It's always wonderful to know when a team member makes a great impression during a treatment.
We truly appreciate your feedback and are grateful you've chosen Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Aptive Pest Control - Austin からの回答
Hi Glenda,
Thank you for the great feedback! We’re so glad to hear you’re extremely happy with Terrance and your experience with Aptive.
At Aptive, our goal is to make sure everything is handled with care, consistency, and professionalism from start to finish, so it’s wonderful to know Terrance delivered that for you. We truly appreciate you choosing Aptive and taking the time to share your experience.
-Jasmine, Aptive Care Team
Aptive Pest Control - Austin からの回答
We really appreciate you taking a moment to share this with us, Nicole! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Aptive Pest Control - Austin からの回答
Hi Melanie,
Thank you so much for taking the time to share this! We’re really glad to hear your service has consistently been great and that Joseph did such a thorough job during your visit.
At Aptive, our goal is to make every service feel dependable, detailed, and fully handled from start to finish, so it means a lot to know that came through. We truly appreciate you choosing Aptive and are always here whenever you need us.
-Jasmine, Aptive Care Team
Good Representative for Aptive
The technician texted as to the time of his arrival, and he arrived on time, was friendly, worked promptly and sent pictures of the work areas.
2026年5月21日
Aptive Pest Control - Austin からの回答
Thank you for taking the time to share your experience with us, B! We’re so glad to hear your service professional kept you informed with arrival updates, arrived on time, and provided friendly and efficient service during the visit. Sending photos afterward to show the completed work is an important part of keeping our customers informed, and we’re happy that stood out to you. We truly appreciate you choosing Aptive to help with your pest control needs!
-Alexis, Aptive Care Team
Aptive Pest Control - Austin からの回答
Hi Sue Ann,
Thank you for taking the time to share this. We’re really glad to hear you consistently have a great experience with our Aptive service professionals, that kind of reliability is exactly what we strive for on every visit. At Aptive, we take a we’ve got it handled approach so you can feel confident each appointment is taken care of with consistency and attention to detail. We appreciate you choosing Aptive and trusting us with your home.
-Jasmine, Aptive Care Team
Ramiro's Survey Response
Aptive hires some of the best people. They love their jobs and can communicate well with customers. They have knowledge and understanding of their position and are friendly and courteous.
2026年5月16日
Aptive Pest Control - Austin からの回答
Hi Ramiro,
Thank you for choosing Aptive and sharing such kind feedback! We’re so glad to hear our service professionals have made a positive impression through their professionalism, communication, and friendly service. We take a lot of pride in the people who represent Aptive, and it means a lot to know that shows in your experience.
At Aptive, we want you to feel confident knowing your home is cared for and everything is handled with knowledge, respect, and consistency from start to finish, because that’s what we’ve got this handled is all about.
-Jasmine, Aptive Care Team
Aptive Pest Control - Austin からの回答
Thank you for sharing this with us, Sharon! It's great to hear you received excellent service from our team. Providing reliable, high-quality care so your concerns are fully handled is always our goal, and we're so glad you've been satisfied. It's always a pleasure to treat your home, and we're grateful to have you as a part of Aptive!
-Alexis, Aptive Care Team
As always the attention to details and…
As always the attention to details and the communication were excellent
2026年5月15日
Aptive Pest Control - Austin からの回答
Hi Celina,
We really appreciate you taking the time to share this, and it’s great to hear the attention to detail and communication continue to stand out for you. At Aptive, we know those small but important touches make a big difference in how confident you feel about your service. We’re glad your experience has stayed consistently positive, and we’ve got it handled for you moving forward.
-Jasmine, Aptive Care Team
Communicative & Considerate
Communicative, thorough and effective treatment. The staff shows care and respect for our property.
2026年5月6日
Aptive Pest Control - Austin からの回答
Hi Mike,
Thank you for taking the time to share your experience! We’re happy to hear the Aptive team has been communicative, thorough, and effective while also showing care and respect for your property. Providing service that leaves customers feeling confident their home is in good hands and well handled is exactly what we strive for. We truly appreciate your support and thank you for being part of the Aptive family!
-Jasmine, Aptive Care Team
No ethics or integrity
No ethics or integrity. This experience was forced upon me by 2 rude sales reps who knocked on our door that said no soliciting. The female of the two reps smirked rudely when I pointed out the sign and pompously claimed "oh I don't have my contacts on today so I can't read that". Funny that my security camera has her waiving at the camera on her approach from plenty far away to indicate she can see fine. Both reps claimed they had the permits required to knock in our neighborhood, and then refused to provide them. The company says: "Aptive sales representatives will always have a verifiable ID badge." Both reps refused to give permits, sales ID badges, or even a business card. Then calling into the main company to complain, I was told they were going to connect me to someone who would help me address this, and then they hung up on me. Fortunately I have 2 videos both with audio, plus the recorded phone call, and I found neighbors with similar experiences of the same two people. Once I've received the videos from my other neighbors, I'm posting all of them to many social media platforms next week. I won't go to that extent if I get a call from a manager (and a response to this message) who proves this is being fixed and not taught as a sales tactic since it is illegal, as well as verification that the rep is fired or a direct apology received from that rep via phone. Photo attached is of the reps who are committing criminal trespass under Texas Penal Code $30.05. My name and phone number was left with the 2nd rep I talked with on the phone when calling in to the main company line.
2026年5月9日
自発的なレビュー
Aptive Pest Control - Austin からの回答
Hi Stephen,
We’re very sorry to hear about this experience and appreciate you bringing it to our attention in such detail. What you’ve described is not the standard of conduct we expect from anyone representing Aptive, and we take concerns about professionalism, transparency, and respect very seriously.
Aptive requires all sales representatives to follow strict guidelines, including respecting “no soliciting” signage and clearly identifying themselves with verifiable identification. We also do not condone any behavior that feels dismissive, misleading, or disrespectful to homeowners. Based on what you’ve shared, this situation needs immediate review, and we want to ensure it is fully investigated and appropriately addressed by our leadership team.
We’d like to connect with you directly so we can review the details, including the footage and call experience you mentioned, and ensure this is handled properly. Please reach out to socialmedia@goaptive.com so we can escalate this right away and make sure it’s fully handled with the seriousness it deserves.
We appreciate you bringing this forward, and we’re committed to addressing it the right way.
-Jasmine, Aptive Care Team
professional and detailed pest control provider
I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish.
They took the time to treat all the critical areas, including:
• The perimeter and various entry points of the home.
• High-up spots like eaves and around windows and doors.
• Specific hotspots found throughout the property.
I really appreciated the clear communication—they explained that I should see a gradual reduction in pest activity over the next few weeks as the treatment settles in. They even attached photos of the work performed, which provides great peace of mind and shows a high level of accountability.
It is clear the team aims for a "10/10" service. If you're looking for a professional and detailed pest control provider, I highly recommend them!
2026年5月9日
Aptive Pest Control - Austin からの回答
Hi there,
We really appreciate you taking the time to share such a detailed review! It’s great to hear your Aptive service professional delivered a thorough seasonal treatment and focused on key areas like entry points, eaves, and other hotspots around your home.
We’re especially glad the communication and photo documentation gave you peace of mind, that level of transparency and accountability is something we truly value.
At Aptive, we believe pest control works best when everything is handled with consistency, attention to detail, and clear expectations, so you know exactly what’s being done and what to expect next. Thank you for the recommendation and for trusting Aptive to help protect your home!
-Jasmine, Aptive Care Team
Aptive Pest Control - Austin からの回答
Hi Shelley,
Thank you for sharing your experience and for choosing Aptive! We’re really glad to hear Terence was polite, professional, and thorough during your service visit.
That level of care and attention is exactly what we strive for on every home we service. At Aptive, we work to make sure everything is handled with consistency and care so you can feel confident your home is in good hands.
We truly appreciate your feedback and support!
-Jasmine, Aptive Care Team
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