Aptive Pest Control - Austin レビュー 217

Aptive Pest Control - Austin からの回答

2026年5月11日

It's absolutely wonderful to know that you've had such a great experience with our service so far! Your satisfaction means the world to us, and you can count on our team to continue doing what's needed to ensure your concerns are handled to the best of our ability. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Austin からの回答

2026年5月8日

We love to hear this, Thomas! Providing reliable, punctual service is incredibly important, and we're so glad these qualities stood out to you. It's always a pleasure to handle your pest control needs, and we're grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Austin からの回答

2026年5月6日

It’s great to hear the service continues to be efficient and courteous, G! Consistency like that really makes a difference in the overall experience, and we're glad it stood out to you. Thank you for choosing Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Austin からの回答

2026年5月5日

It's great to hear that our service professional was helpful and provided great communication throughout the treatment, Maurice! That level of support and clarity is exactly what we aim for. We appreciate your feedback and your trust in Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Austin からの回答

2026年5月4日

Thank you for sharing this, Jim. I understand how an 8-hour arrival window can feel like a lot of time to wait and makes planning your day difficult. We’re always looking for ways to improve scheduling clarity and make visit timing more convenient. In the meantime, we can also help review your account to ensure you’re receiving the most accurate updates and communication around your appointment windows.

If you’d like, please email socialmedia@goaptive.com with your service address, and I’ll make sure your feedback is properly documented and reviewed!

-Alexis, Aptive Care Team

Aptive Pest Control - Austin からの回答

2026年5月1日

We’re really glad to hear you had an excellent experience and that Eric was friendly, efficient, and knowledgeable, Paul! That combination is exactly what we aim for on every visit. We appreciate your feedback and the opportunity to help handle your pest concerns with our service here at Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Austin からの回答

2026年4月30日

Hi Lynn,

We really appreciate you taking the time to share this, thank you for choosing Aptive. It’s great to hear our team has been able to address your pest concerns quickly and efficiently, that’s exactly the kind of reliability we aim for.

At Aptive, our goal is to make sure your home feels like it’s always handled with care and urgency when issues come up, so you can have peace of mind. We’re glad to have you as part of the Aptive family and look forward to continuing to keep things handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Austin からの回答

2026年4月28日

Hi Kartik,

I really appreciate you sharing this, and I’m glad to hear Paul took great care of your service, I’ll make sure that recognition gets passed along to him. At Aptive, it’s important to me that not only the in-home service feels solid, but that the behind-the-scenes scheduling is just as smooth and reliable.

I hear you on the inconvenience with the portal and the recurring scheduling issue, that’s not the experience we want you dealing with. I want to make sure this is fully handled for you, so your quarterly preference is accurately reflected and sticks moving forward. If you’re open to it, please reach out to us at socialmedia@goaptive.com so I can personally take a look at your account and get this handled the right way.

-Jasmine, Aptive Care Team

Aptive Pest Control - Austin からの回答

2026年4月28日

Hi Julie,

It’s great to hear your service professional kept you informed every step of the way and took the time to share photos and address your concerns, that kind of communication really matters. At Aptive, I aim to make sure everything feels clear, thorough, and fully handled from start to finish.

Thank you for choosing Aptive, I appreciate you trusting us with your home and look forward to continuing to keep things handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Austin からの回答

2026年4月20日

Thank you so much for taking the time to share your wonderful experience with us, Tania! We are thrilled to hear that Rodney was able to fulfill all of your home's needs and went above and beyond to ensure every problem area was thoroughly handled. Your satisfaction is always our top priority, and we're grateful you've chosen Aptive to help protect your home from unwanted pests!

-Alexis

Aptive Pest Control - Austin からの回答

2026年4月17日

Hi Nancy,

Thank you for sharing your feedback! We’re glad to hear your Aptive service professional was able to walk you through everything in a way that helped clarify the value of the service. Sometimes it just takes a good conversation to see how everything comes together.

That kind of clear, helpful communication is exactly how we aim to keep things handled, so you feel informed and confident about what’s being done for your home. We appreciate you choosing Aptive!

-Jasmine

Aptive Pest Control - Austin からの回答

2026年4月16日

Hi Joel,

Thank you for sharing such a great experience. I’m really glad to hear you’ve had consistency with your service professional and that he takes the time to know your home, address your concerns, and make sure everything is thoroughly taken care of. That kind of personal service is exactly what we strive for at Aptive.

We truly appreciate your continued trust and support. This is exactly what we mean when we say we’ve got it handled, delivering service that feels familiar, attentive, and dependable every time.

-Jasmine

Aptive Pest Control - Austin からの回答

2026年4月15日

Hi Howard,

Thank you for sharing this feedback. We’re glad to hear you were kept informed throughout the treatment process and received photos and details along the way. That level of transparency is something we value at Aptive.

Our goal is always to make sure you feel confident in the service you’re receiving and that everything is clearly handled from start to finish. We truly appreciate you choosing Aptive and are always here if you need anything moving forward.

-Jasmine

Aptive Pest Control - Austin からの回答

2026年4月15日

Hi Jacob,

Thank you for the thoughtful feedback and for being with us for several years, that truly means a lot to us at Aptive. We’re glad to hear you feel we follow through on what we promise and that being able to speak with a real person about your concerns has made a difference for you.

Building that kind of trust and communication is exactly what we aim for, and we’re happy to know things have been consistently handled well for you over time. We appreciate your continued loyalty and look forward to keeping things handled for you moving forward.

-Jasmine

Aptive Pest Control - Austin からの回答

2026年4月14日

Hi Virginia,

Thank you for sharing this! We’re really glad to hear Moe was able to identify those wasp nests and take care of something you weren’t even aware of.

At Aptive, that kind of attention to detail is exactly what we aim for, catching issues early so your home stays protected and comfortable. It’s great to know things felt handled before they could become a bigger concern. We truly appreciate you trusting us with your home!

-Jasmine

Aptive Pest Control - Austin からの回答

2026年4月14日

Thank you so much for taking the time to share your experience with us, Steven! We're thrilled to hear that you had a good experience and that we were able to answer all your questions. Providing excellent service and ensuring our customers feel informed and satisfied is our top priority. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate having you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Austin からの回答

2026年4月10日

Thank you so much for taking the time to share your experience with Aptive, Doreena! It's absolutely wonderful to know that you've been satisfied with our services since 2020 and that we've been able to handle your pest control needs promptly. Your positive feedback and perfect rating mean a lot to us, and we are grateful for your continued trust in our team. If you ever need assistance in the future, please don't hesitate to reach out. We're grateful to have you with us!

-Alexis

Aptive Pest Control - Austin からの回答

2026年3月24日

Hi Dawn,

Thank you so much for the kind words and for choosing Aptive! It means a lot to hear that scheduling and rescheduling has been easy and stress-free for you, that’s exactly the experience we want every customer to have.

We’re glad you feel confident working with us, and we’ve got your pest control needs handled. Thanks again for being part of the Aptive family!

-Jasmine

Aptive Pest Control - Austin からの回答

2026年3月23日

Hi Francisco,

We’re so glad to hear our service professional was informative and reassuring! At Aptive, we take pride in making sure every visit is handled with care, answering all questions and providing thorough service so you can feel confident in your home’s protection. Thank you for trusting us, we’ve got this handled!

-Jasmine

Aptive Pest Control - Austin からの回答

2026年3月12日

Hi Erin,

Thank you for taking the time to share such detailed feedback about your experience. Reading through what you described, it’s clear this situation was extremely frustrating and stressful for you and your family, especially with the safety concerns involving your child, the rodent bait left inside the home, and the pest activity you were dealing with at the same time.

At Aptive, our goal is to provide reliable service and peace of mind, and the experience you outlined does not reflect the standard we strive to deliver. Concerns such as bait placement, missed appointments, communication about the scope of a visit, and the level of service you received are all very serious and deserve a thorough review. We also understand how upsetting it must have been to deal with the situation in your attic and the resulting pest activity in your home while waiting for assistance.

Your feedback about requesting a more experienced service professional and still feeling that the service did not meet expectations is important for our team to hear. Experiences like this are not something we take lightly, and we would truly like the opportunity to review your account, the service history, and the concerns you raised so we can better understand what happened.

If you’re willing, please reach out to us at socialmedia@goaptive.com and reference your review so we can connect you with the appropriate team to look into this further. We appreciate you bringing this to our attention and for the time you spent sharing your experience with Aptive.

-Jasmine