Aptive Pest Control - Austin レビュー 218

Aptive Pest Control - Austin からの回答

2025年6月16日

Hi Greg,

Thank you for sharing your experience — we’re really sorry you’re feeling frustrated, and we completely understand your concerns. Providing the highest level of service and making sure you’re seeing the value you’re paying for is a top priority for us at Aptive, and we fell short in delivering that in your case.

We’re truly sorry for the confusion with your payments and the scheduling of your service visits — that’s not the experience we want for any of our customers. We appreciate your patience and the opportunity to make things right.

Please reach out directly to our team at socialmedia@goaptive.com so we can address your account, make sure your payments align with your service, and process your cancellation if you wish. We’re here to help and want to make sure you feel heard, valued, and treated fairly.

Thank you for choosing Aptive, and we hope we can resolve this for you.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年6月16日

Hi Cedric,

Thank you for taking the time to share your experience — we’re truly disappointed to hear you feel let down by your recent interactions with Aptive. We value your loyalty and appreciate that you chose to trust us with your pest control needs, which makes your frustration all the more disheartening.

It’s clear there’s a significant disconnect somewhere, and we’re sorry for the misinformation you received. Providing clear, accurate, and helpful information is a top priority for us, and we’re addressing this internally to make sure it doesn’t happen again.

While we’re sad to lose your business, we would appreciate the opportunity to make things right. If you’re willing, please reach out directly to our team at socialmedia@goaptive.com — we’d be grateful for a chance to learn more about your experience and see if there’s a way we can resolve any lingering concerns.

Thank you again for your feedback, and we wish you the best in keeping your home comfortable.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年6月18日

Hi James,

We’re so glad to hear that you’ve noticed a real difference with Aptive’s wasp control! It means a lot to know our service professionals have made a positive impression with their friendly and knowledgeable approach. Creating a space you can feel comfortable in is what we’re all about, and we truly appreciate you trusting Aptive to protect your home. Thanks for being part of our community!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年6月4日

Hi Mott,

Thank you for your kind words and for recognizing the quick and thorough service from our team! We’re glad to hear your suggestions were heard and addressed — that’s exactly how we want to work with our customers. We apologize for the scheduling mix-up and the lack of communication on our end. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention. If you’d like to connect directly, please reach out to us at socialmedia@goaptive.com so we can ensure everything goes smoothly moving forward. Thanks for being part of the Aptive family!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年6月4日

Hi Joann,

We're so glad to hear you're happy with your service and the extra care our team brings to your home and yard! At Aptive, we take pride in going the extra mile -- not just to keep pests away, but to make sure you feel confident and cared for every step of the way. Thank you for trusting us to protect your space. We're lucky to have you in the Aptive family!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年6月16日

Hi Jarod,

Thank you for sharing your experience with us. I’m really sorry to hear about the communication challenges you’ve faced with our Austin team—this isn’t the level of service we aim to provide at Aptive. I completely understand how frustrating it must be to feel unheard, especially when important treatment instructions for your property need to be accurately recorded.

I’m going to personally ensure that your instructions are reviewed and updated in your account as soon as possible. We truly appreciate your patience and the chance to improve your experience with Aptive.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年6月2日

Hi Paul,

Thank you for sharing your experience with us. We’re sorry to hear that scheduling your appointment was more complicated than it should have been and that you felt the time spent on your home wasn’t up to expectations. At Aptive, we want every visit to be thorough and hassle-free, so your feedback is really important as we work to improve. Please feel free to reach out so we can review your service and make sure future visits meet the high standards you deserve. We appreciate you being part of the Aptive family and thank you for your patience as we strive to do better.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年6月3日

Hi Emily,

Thanks so much for the kind words! We’re really glad to hear that our service has been making a difference in keeping your home comfortable—that’s exactly what we’re here for. At Aptive, we’re all about creating peace of mind through reliable protection, and it means a lot to know you’re seeing those results. We’re lucky to have you as part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月27日

Hi Becky,

Thank you for sharing your experience! We’re so glad to hear that Gray took the time to really listen and address your concerns about the mosquitoes. At Aptive, we know how important it is to feel heard and cared for, especially when it comes to keeping your home comfortable.

We appreciate you being part of the Aptive family and are here whenever you need us. Don’t hesitate to reach out if you have any more questions or concerns — we’ve got your back!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月23日

Hi Alicia,

Thank you for your kind words! We’re thrilled to hear our service professional was efficient, knowledgeable, and polite—that’s exactly the kind of experience we aim to provide at Aptive. We appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same dedication.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月23日

Hi Leander,

Thank you for sharing your experience! We’re so glad Dylan could address your concerns and handle the requests you had—it’s exactly the kind of attentive service we strive to provide at Aptive. We appreciate you trusting us to keep your home protected and look forward to continuing to support you with care and dedication.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月22日

Hi Eddie,

Thank you for sharing your experience -- we completely understand how frustrating it must have been to have your entire day held up waiting for the service. That's not the kind of inconvenience we ever want to cause. Your time is valuable, and we truly appreciate your patience.

Please reach out to us directly at socialmedia@goaptive.com so we can update your account and note your preference for a morning service window moving forward. At Aptive, we want our service to fit seamlessly into your life, not disrupt it -- and we're committed to making sure your future visits go more smoothly.

Thanks again for being part of the Aptive family!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月20日

Hi Jacqueline,

Thank you for taking the time to share your experience! We’re so glad to hear that our team’s punctuality, clear communication, and thorough work have made a difference for you. At Aptive, we’re committed to providing reliable service you can count on, and your feedback truly motivates us to keep it up. Thanks again for being part of the Aptive family—we’re here whenever you need us!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月14日

Hi Austin,

Thank you so much for the fantastic feedback! We're thrilled to hear you had an excellent experience with our knowledgeable customer service team. At Aptive, we’re committed to providing the best possible service, and it’s great to know that our team made a positive impact. We truly appreciate having you as part of the Aptive family and look forward to continuing to deliver top-notch care every time!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月14日

Hi Ches,

Thanks for sharing your experience! We’re glad our Aptive service professional delivered exactly what you needed. We’re all about making pest control simple, dependable, and tailored to your requests—so it’s great to know we hit the mark. If there’s ever anything more we can do, just say the word!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月13日

Hi Jennifer,

Thank you for taking the time to share this with us. I’m really sorry to hear about your experience—it’s the exact opposite of the service we aim to provide at Aptive. We truly value clear communication and respectful interactions, so I completely understand how upsetting this situation must have been, especially when you were trying to ensure your home was fully serviced.

We appreciate you bringing the details to our attention, including the Ring footage and your interaction over text. This will help us look into the issue more closely with the service professional involved and provide additional coaching where necessary. Your feedback also highlights how important local, responsive support is, and we’re reviewing how we can improve that experience as well.

Thank you for giving us the opportunity to return for the reservice—we know we have to earn your trust back, and we’re committed to doing that. If there’s anything more we can do to support you, please don’t hesitate to reach out to us at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive family.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月13日

Hi Mary,

Thank you for sharing your thoughts, and I’m truly sorry to hear that our service has become a financial burden for you. We completely understand how important it is to stay within your budget, especially as circumstances change. At Aptive, we always aim to provide the best value for the services we offer, and we regret that the pricing no longer feels like the right fit for you.

I also understand your concern about the backyard treatment, especially with the animals and birds involved. We want to be mindful of your specific needs and make sure we’re providing the service that works best for you. If there’s any way we can assist with your cancellation process or help find a more suitable solution, please reach out to us directly at socialmedia@goaptive.com. We’d be happy to discuss this further and ensure everything is taken care of in a way that’s most convenient for you.

Thank you again for being part of the Aptive family, and we wish you all the best moving forward.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月14日

Hi Lou,

Thank you for taking the time to leave a review! We’re glad to hear that you received the photos and were satisfied with the service, even while you weren’t home. At Aptive, we strive to ensure you're always in the loop and that you can rely on us to get the job done right, no matter where you are. If you ever need anything else, don’t hesitate to reach out – we’re always here to help!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月9日

Hi there,

Thank you so much for your wonderful review! We’re so glad to hear that both your service professional and their trainee were attentive to your needs and provided the thorough service you were looking for. At Aptive, we take pride in making sure every visit is both respectful and effective, so it’s great to know that their expertise made a positive impact. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide top-notch service to keep your home comfortable!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年5月6日

Hi Susan,

Thank you so much for sharing your experience! We're thrilled to hear that Omar has consistently provided excellent service by being on time, professional, and attentive to your needs. It’s great to know that you’re always happy to see him—it’s exactly the kind of experience we aim to deliver at Aptive. We truly appreciate your continued trust and are always here to help whenever you need us!

-Jasmine