Aptive Pest Control - Des Moines レビュー 97

Aptive Pest Control - Des Moines からの回答

2025年8月4日

Hi Charles,

We’re truly sorry to hear about your experience and the missed service window on Friday. That’s not the level of reliability we aim to deliver at Aptive, and we completely understand how frustrating it is to be left waiting—especially without communication or follow-through.

We appreciate you bringing this to our attention and want to make things right. Our team is reviewing your account to understand what went wrong and ensure it doesn’t happen again. If you're open to it, we’d love the chance to turn this around and show you the level of care and professionalism we’re committed to at Aptive Environmental.

Please reach out to us at socialmedia@goaptive.com so we can look into this further and find the best resolution for you.

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年7月28日

Hi there,

Thank you for your thoughtful feedback. We're glad to hear that Bryan was polite and respectful during his visit, but we’re sorry to learn that the treatment didn’t fully meet your expectations. At Aptive Environmental, we want to make sure every area you mentioned—especially the garage, shed, and porch—receives the attention it needs. We’ve gone ahead and submitted a request to your local service team to follow up and ensure those problem areas are thoroughly retreated. If there's anything specific you’d like addressed, please don’t hesitate to reach out to us at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive neighborhood and are committed to making this right!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年7月31日

Hi David,

Thank you for the great feedback! We’re so glad to hear you’ve experienced personable service—that’s exactly what we strive for at Aptive. Our goal is to make every visit feel professional, friendly, and tailored to your needs. We appreciate you being a part of the Aptive family and look forward to continuing to protect your home!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年7月31日

Hi Leray,

Thank you for your kind words! We're thrilled to hear you've experienced excellent service and professionalism from our team. At Aptive, delivering top-tier care with knowledgeable, respectful service professionals is what we're all about. We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same high standards!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年7月18日

Hi Jim,

Thank you for sharing this thoughtful experience! At Aptive, we believe in going beyond just servicing your home—we care about the safety and well-being of the entire neighborhood. It’s great to hear that our service professional took the extra step to alert your neighbor about the wasp nest and handled it with care. We appreciate you choosing Aptive and look forward to continuing to provide that kind of attentive service you can count on. If you ever have questions, don’t hesitate to reach out at socialmedia@goaptive.com.

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年7月7日

Hi Kellie,

Thank you for taking the time to share your experience. We're really glad to hear that the service has been effective in keeping pests away—that’s always our top priority at Aptive. That said, we completely understand your frustration around the scheduling frequency and the difficulty finding convenient dates. While our standard recurring range is between 20–40 days, your feedback highlights a gap in how we’re supporting flexibility and ease in managing that. I’d love the chance to review your account and see how we can better align your schedule with your preferences. If you could reach out to us at socialmedia@goaptive.com with your service address, we’ll make sure you’re set up in a way that works best for you. Thank you again for being part of the Aptive family—we truly value your feedback and are here to help make your experience smoother going forward.

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年7月3日

Hi Mari,

Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how important clear communication and respect for your preferences are. At Aptive, we aim to provide service that is both thorough and considerate, always keeping our customers informed every step of the way.

We want to make this right and better understand what happened during your visit. Please reach out to us at socialmedia@goaptive.com so we can review your account, address your concerns directly, and ensure future visits align with your expectations. Your trust means a lot to us, and we’re committed to delivering the respectful, reliable service Aptive is known for.

Thank you for being part of the Aptive community — we appreciate the opportunity to make this right.

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年6月26日

Hi Judy,

Thank you so much for the kind words! We're thrilled to hear that our team has been both friendly and attentive to your needs. Providing thoughtful, personalized service is what we strive for at Aptive, and it’s great to know that’s been your experience.

Thanks again for being a valued part of the Aptive neighborhood—we look forward to continuing to protect your home with care!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年6月26日

Hi Sandra,

Thank you so much for your continued trust over the past four years! We’re thrilled to hear that you’ve been happy with the results and that our team has consistently delivered the level of service you deserve—especially with those extra details like treating the stairway and lawn areas.

It means a lot to us to know our service professionals have made a great impression, and we’re proud to have you as part of the Aptive neighborhood. We look forward to protecting your home for many more seasons to come!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年6月17日

Hi Stephanie,

Thank you for highlighting our team’s commitment to transparency! At Aptive, we believe keeping you informed with photos of the treatment areas is key to building trust and confidence in our service. We’re glad this attention to detail has made a difference for you, and we appreciate having you as part of the Aptive family.

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年6月17日

Hi Luanne,

Thank you so much for sharing this! It means a lot to hear that our team continues to impress you with both their professionalism and care. At Aptive, we strive to tailor every service to fit your needs, whether that’s setting traps or being extra thorough inside and out. We’re grateful to be your trusted pest control partner and are always here to make sure your home stays protected and comfortable!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年6月24日

Hi Dee,

Thank you for sharing your feedback. We’re sorry to hear about the confusion with the appointment and understand how frustrating it must have been to have the service team come when you had canceled. At Aptive, respecting your schedule and preferences is very important to us, and this isn’t the experience we want for our customers.

We appreciate you bringing this to our attention and would love to connect directly to ensure your appointments align with your availability moving forward. Please feel free to reach out to us at socialmedia@goaptive.com so we can make this right.

Thank you for being part of the Aptive family—we’re here to provide service that works for you.

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年6月25日

Hi Robin and Linda,

Thank you for your continued trust! We’re proud to consistently deliver professional service—that’s the standard we hold ourselves to at Aptive. We appreciate you being part of the Aptive neighborhood and look forward to supporting your pest control needs for years to come.

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年6月25日

Hi Barb,

Thank you for your feedback! We’re glad to hear our service professional was thorough and methodical—that attention to detail is exactly what we aim for at Aptive. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年6月2日

Hi Waleed,

This truly made our day—thank you! We know there are a lot of pest control options out there, so hearing that your experience with Aptive has stood out means a lot to us. From clear communication to responsive service and those familiar, friendly faces, it’s all part of the care we aim to bring to every visit. We’ll make sure your kind words get back to the field team—they’ll be thrilled to know they’ve made a lasting impression. We’re grateful to have you as part of the Aptive family and look forward to keeping your home protected, visit after visit.

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年5月22日

Hi Alison,

Thanks for taking the time to share your experience with Aptive! We truly appreciate your patience as we worked through the mix-up with the call center and getting your information right -- that's definitely not the smooth start we aim for. It's great to hear that once connected with the local office, things improved, and our service professionals were able to deliver thorough and effective care. We're grateful to have you as part of the Aptive family and are here anytime you need us!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年5月22日

Hi Nicholas,

We're genuinely sorry to hear that your experience with Aptive has been this frustrating. It's clear we've fallen short of the trust you placed in us, and that's something we take seriously. No one should feel stuck or unheard, especially when dealing with something as important as protecting your home.

We want to make things right and ensure you're fully supported. Please reach out to us directly at socialmedia@goaptive.com so we can look into your account to better understand what went wrong, both with your service results and your cancellation experience. That's not the kind of experience we stand behind, and we appreciate you bringing it to our attention.

Thank you for giving us the opportunity to do better!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年5月16日

Hi Brian,

Thank you for sharing your experience! We're glad our Aptive team was punctual and attentive to your needs, especially with the follow-up re-treatment. It's important to us that your home stays comfortable and we appreciate you trusting us to make that happen. Looking forward to continuing to support you with great service!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年5月1日

Hi Deb,

Thank you so much for your fantastic feedback! We’re thrilled to hear that our service professional has been reliable, professional, and thorough in documenting the service with pictures. It’s great to know that since starting with Aptive, you’ve been able to enjoy a comfortable home! We truly appreciate your trust in us and are so glad to have you as part of the Aptive family. We look forward to continuing to serve you!

-Jasmine

Aptive Pest Control - Des Moines からの回答

2025年4月30日

Hi Jenni,

Thank you for taking the time to share your feedback! We're glad to hear that you were happy with the service provided. At Aptive, we always aim to deliver great results, and it’s wonderful to know we met your expectations. If you ever need anything else, don’t hesitate to reach out. We're here to help!

-Jasmine