Aptive Pest Control - Houston レビュー 352

Aptive Pest Control - Houston からの回答

1日前

Hi Christy,

Thank you for sharing your feedback. We're sorry to hear you're experiencing increased pest activity after your treatment. We understand how frustrating that is, especially when you expected to see an improvement. This is not the experience we want for our customers, and we appreciate you bringing your concerns to our attention.

Please reach out to socialmedia@goaptive.com directly so we can review your account, learn more about the pest activity you're seeing, and determine the best next steps to address the issue. We'd welcome the opportunity to work with you and help get your pest concerns handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

7日前

Hi Tracey,

Thank you for taking the time to share this feedback. I’m sorry to hear about the frustration with the timing of the visit and that your pest concern was not fully resolved.

At Aptive, we aim to provide effective and thorough service, and it’s clear we missed the mark in addressing the mouse issue inside your home. Placing traps outside instead of targeting the pantry concern is not the level of care we expect from our team.

We truly appreciate you bringing this to our attention. Please reach out to socialmedia@goaptive.com at your earliest convenience so we can look into this further and make sure your concern is properly addressed and fully handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月22日

Hi Kari,

Thank you for your kind feedback! We’re glad to hear our service professionals have consistently been professional and informative during your service visits.

At Aptive, we take pride in clear communication and dependable service on every appointment. We truly appreciate your trust in us, and we’ve got your pest concerns handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月22日

Hi there,

Thank you for taking the time to share this feedback. I’m sorry to hear your recent experience with Aptive fell short, especially regarding communication, timing, and the thoroughness of the service.

What you described is not the standard we aim for, and we take concerns like this seriously. We’d appreciate the opportunity to review your service details and understand what went wrong.

Please reach out to socialmedia@goaptive.com when you can so we can look into this further. Your concerns deserve to be properly handled, and we’ve got this handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月22日

Hi Sharon,

Thank you for sharing your experience! We’re so glad to hear your team was thorough, clearly explained the process, and followed through with quality work during your service.

At Aptive, we believe communication and care go hand in hand with effective treatment, so it’s great to know that came through in your visit. We truly appreciate your kind words, and we’ve got your pest concerns handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月15日

Hi Carlos,

Thank you for sharing this feedback. We’re sorry to hear you’re still dealing with wasp activity, especially after multiple service visits. That’s understandably frustrating and not the level of effectiveness we aim to deliver at Aptive.

We appreciate you bringing this to our attention, and we’d like the opportunity to look into your account and address this directly. Please reach out to socialmedia@goaptive.com so we can review your service history and get this handled properly for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月11日

Hi there,

Thank you for taking the time to share this. We’re sorry to hear about your frustration regarding the promotional offer and the communication you experienced during enrollment.

At Aptive Environmental, we aim for clear and accurate information from the very beginning, and we understand how disappointing it is when expectations around an offer don’t feel met. Situations like this should be reviewed carefully and handled with transparency so there’s no confusion.

We’d appreciate the opportunity to look into this further for you. Please reach out to socialmedia@goaptive.com directly so we can review what happened and make sure it’s properly handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月11日

Hi Debra,

Thank you for sharing your experience with Aptive. We’re thrilled to hear Miguel provided a 10/10 service and that his communication, promptness, and detailed photo updates made the process easy and transparent for you.

Even while you were away, it’s great to know he completed the exterior treatment thoroughly and kept you informed throughout. We appreciate your trust in Aptive and are glad to keep things handled so your home stays protected with confidence.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月8日

Hi Sharon,

Thank you for taking the time to share this thoughtful feedback. We’re glad to hear you’ve consistently had positive experiences with our service professionals and that the photo updates have been helpful during your visits with Aptive.

We’re especially happy to hear your service professional was willing to go back and take care of the sewer treatment for you, that extra step really matters. At Aptive, we’ve got this handled, and we truly appreciate you trusting us to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月9日

Thanks for sharing this with us, Ricardo! We're so glad our service professional took the time to answer your questions about rodent control and help you determine an approach that felt right for your home. It's great to know this treatment left you feeling informed and supported.

We truly appreciate your feedback and are grateful you've chosen Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月4日

Hi Laneigh,

We really appreciate you taking the time to share this! It’s great to hear that Archie listened to your needs and followed through on exactly what you asked for during your service.

That kind of communication and attention to detail is exactly what we aim for on every visit. As always, we’ve got this handled when it comes to making sure your requests are heard and your home is taken care of the right way.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月3日

Hi Julie,

Thank you for the wonderful feedback! We’re so glad to hear our Aptive service professionals have been detailed-oriented, kind, and consistently delivering a tremendous experience at your home.

At Aptive, our goal is to make sure every visit feels handled with care, attention, and professionalism from start to finish. We truly appreciate you taking the time to share your experience and for trusting Aptive with your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月3日

Hi there,

Thank you for taking the time to share your experience. We’re sorry to hear you’ve been dealing with continued ant activity and wasp concerns, especially after specifically requesting treatment for those areas. That’s understandably frustrating, particularly after giving the service time to work.

At Aptive, our goal is to make sure your pest concerns are fully handled with the right treatment and follow-through. Please reach out to socialmedia@goaptive.com directly so we can take a closer look at your service history and make sure your concerns are properly handled moving forward.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月1日

Hi Christine,

We really appreciate you taking the time to share this. It’s great to hear Mont provided such a positive experience for you, taking the time to answer your questions with knowledge and patience while also being friendly and courteous. That kind of service is exactly what we want every Aptive visit to feel like.

We’ll be sure to pass this along to Mont, he’ll be glad to hear it made an impact. At Aptive, we focus on making sure you feel informed and comfortable every step of the way, because we want you to know you’ve got a team that’s truly got this handled when we’re taking care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月2日

Hi Walter,

Thank you for sharing this! We’re glad to hear the follow-up you received was outstanding.

At Aptive, we aim to make every step of the experience feel smooth and fully handled, especially when it comes to staying responsive after a service visit. We truly appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年6月2日

Hi Robin,

Thank you for taking the time to share this feedback. We’re glad to hear your service professional was polite and knowledgeable, but we’re sorry to hear the inspection left you feeling uncertain.

At Aptive, we want every step of the process to feel clear and fully handled, including making sure any findings are clearly shown and explained before work is performed. We understand why not seeing that in the moment would leave you feeling skeptical, and that’s not the experience we want for our customers.

We’d appreciate the opportunity to review this with our local team and better understand what was communicated during your visit so we can address it appropriately and ensure your concerns are properly handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年5月27日

Hi Rick,

Thanks for taking the time to share this, we really appreciate it. It’s great to hear your Aptive service professional provided great communication and kept you informed throughout the visit, that kind of transparency is exactly what we aim for.

We’re glad you had a positive experience and appreciate you being part of Aptive. We’ve got this handled and look forward to continuing to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年5月26日

We really appreciate you taking a moment to share this with us, Pete Smith! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年5月28日

Thank you for taking the time to recognize Chris and the care he put into your service, George! We’re so glad to hear you were pleased with both the inspection and the treatment provided. It’s great that he considered the upcoming weather and explained why the powder application would be most effective this time around. Providing knowledgeable service and clear communication is something we truly value. We’re grateful you’ve chosen Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Houston からの回答

2026年5月29日

Thank you for sharing your feedback with us, Luis. We understand your frustration regarding the timing between services and how inconsistent scheduling intervals can make it difficult to feel confident in the treatment plan. We appreciate you bringing this concern to our attention, as consistency and clear communication are important parts of the customer experience. Please feel free to email socialmedia@goaptive.com with your service address if you’d like our team to review your scheduling concerns further. We appreciate the opportunity to help make this right!

-Alexis, Aptive Care Team