Aptive Pest Control - Houston レビュー 336

Aptive Pest Control - Houston からの回答

2026年3月23日

Hi Carole,

Thank you for taking the time to share your experience! We’re glad to hear our service professional was thorough and made sure every area, both routine and specific, was properly addressed. At Aptive, we pride ourselves on making sure every service call is handled with care and attention to detail, and it’s wonderful to know this level of diligence was noticed. We appreciate your trust in us and are happy to have everything handled so you can enjoy peace of mind in your home.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月23日

Hi Shawn,

We sincerely apologize for the inconvenience this caused and understand how upsetting it must have been. At Aptive, we take every precaution to make sure our service is handled safely and responsibly, and we appreciate you bringing this to our attention so we can prevent it from happening in the future. Thank you for trusting us, and please know we remain committed to keeping your home and your pets protected. We’ve got this handled.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月23日

Hi Janet,

We’re so glad to hear that you’ve experienced thorough service and clear communication with Aptive! Our team takes pride in making sure every visit is handled carefully and attentively so you can feel confident in your home’s protection. Thank you for trusting us, we’ve got this handled!

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月23日

Hi Harvey,

We’re glad to hear our service professional was able to provide timely and thorough service! At Aptive, we make sure every visit is handled carefully and completely so you can feel confident your home is fully protected. Thank you for trusting Aptive, we’ve got this handled!

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月16日

Hi Chuck,

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience didn’t meet your expectations, and I completely understand how disappointing that can be. That’s not the level of service Aptive aims to provide.

We’d like the opportunity to review your account and better understand what happened so we can address your concerns and make things right. Please reach out to us at socialmedia@goaptive.com when you have a moment, we truly appreciate the chance to improve and ensure our customers feel valued.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月16日

Hi there,

Thank you for taking the time to share your feedback. I’m glad to hear that you’re satisfied with the service itself, but I completely understand how frustrating it must have been to face challenges when trying to cancel or reschedule. That’s not the seamless experience Aptive aims to provide.

We appreciate your feedback about communication and scheduling, as it helps us identify areas where we can improve and make it easier for customers to manage their appointments. Your comments will be shared with our team so we can work toward a solution that’s more convenient and responsive.

Please feel free to reach out to us directly at socialmedia@goaptive.com if you’d like assistance with rescheduling or managing your account. We truly value your feedback and the opportunity to make your experience simpler and more efficient.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月16日

Hi Claudia,

Thank you for sharing your feedback! We’re thrilled to hear that Bee was friendly, informative, and attentive to all of your concerns. At Aptive, we strive to provide effective pest control while ensuring every customer feels heard, supported, and confident in the service we provide, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月10日

Hi Christina,

Thank you for sharing your experience! We’re thrilled to hear that our service professional was able to take care of all your bug concerns while providing friendly, professional service. At Aptive, we pride ourselves on delivering effective pest control with a personal touch, and it’s wonderful to know our team met your expectations. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月10日

Hi Rhonda,

Thank you for sharing your experience! We’re thrilled to hear that Justin provided excellent service and took the time to listen to all of your concerns. At Aptive, we pride ourselves on delivering thorough, attentive, and professional pest control, and it’s wonderful to know our team exceeded your expectations. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月10日

Hi Kathy,

Thank you for sharing your feedback! We’re glad to hear that you’re satisfied with the work our team provided. At Aptive, we take pride in delivering professional, thorough, and reliable pest control for every home, and it’s wonderful to know our efforts met your expectations. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月10日

Hi Byron,

Thank you for sharing your experience! We’re thrilled to hear that our service professional provided courteous, thorough service and followed all of your instructions for both the interior and exterior of your home. At Aptive, we take pride in attention to detail, clear communication, and professionalism, including using protective coverings and providing photos of treated areas. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月10日

Hi Andrew,

Thank you for sharing your feedback! We’re glad to hear that our service professional arrived promptly and provided timely pest control services. At Aptive, we take pride in delivering professional, efficient, and thorough service for every home, and it’s wonderful to know our efforts met your expectations. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月9日

Hi Robert,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration you’ve experienced with our scheduling process. At Aptive, we strive to provide clear, reliable, and coordinated service for every customer, and it’s clear that in your case we fell short.

We understand how confusing and frustrating it must have been when automated messages didn’t align with what was discussed with our live agents, and when appointments were missed or repeatedly rescheduled. Your experience is not reflective of the level of service we aim to provide, and we truly appreciate you bringing it to our attention.

If you’re open to it, we encourage you to reach out to us directly at socialmedia@goaptive.com so we can review your account and ensure the upcoming termite inspection and all future appointments are handled accurately and on schedule. We value you as part of the Aptive family and want to make sure your service experience is as smooth and reliable as possible.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月6日

Hi Ken,

Thank you for sharing your feedback! We’re glad to hear that Justin arrived on time, took the time to speak with you before starting the treatment, and addressed your concerns with professionalism and politeness. At Aptive, we strive to provide thorough, attentive service while making sure our customers feel heard and supported. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月6日

Hi Grace,

Thank you for sharing your feedback. It’s disappointing to hear that your experience with Aptive did not meet your expectations, especially when it comes to the effectiveness of the treatments and the responsiveness you received when raising concerns.

When someone trusts Aptive to help protect their home from pests, they should feel confident that their concerns will be addressed and that the service is making a meaningful difference. Hearing that you didn’t feel supported or see the results you were hoping for is something we take seriously.

We’d appreciate the opportunity to take a closer look at your account and better understand what may have been happening with the services provided. Please feel free to reach out to us at socialmedia@goaptive.com so we can review your concerns and work toward a better experience moving forward. Thank you for bringing this to our attention and for giving Aptive the opportunity to make things right.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月6日

Hi Steve,

Thank you for sharing your feedback! We’re glad to hear that the Aptive service professional called ahead, was professional, and took extra care with your animals. Ensuring your home and pets are treated safely while providing thorough service is always a priority for our team. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月5日

Hi Glenda,

Thank you for sharing your feedback. We understand how it could be concerning to have a service performed when you weren’t able to be home or hadn’t confirmed a rescheduled appointment.

At Aptive, our goal is always to provide effective treatments while being respectful of our customers’ schedules. We’d like the opportunity to review your account and ensure future visits align with your availability so you feel fully informed and comfortable with the service. Please reach out to us at socialmedia@goaptive.com so we can address this directly and make sure your experience meets your expectations.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月5日

Hi Mary,

Thank you for taking the time to share such a thoughtful review! We’re thrilled to hear that our team provided professional service, listened carefully to your concerns, and followed through on every request. At Aptive, we take pride in going above and beyond to protect your home and provide peace of mind, and your recommendation means a lot to us. We truly appreciate you choosing Aptive and for trusting us with your pest protection needs.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月5日

Hi Cecil,

Thank you for sharing your feedback! We’re thrilled to hear that our Aptive team consistently provides reliable scheduling, timely notifications, and detailed recaps with photos after each visit. It’s wonderful to know that we’ve been able to address your pest concerns and that our team will follow up as needed before your next scheduled appointment. We truly appreciate you trusting Aptive to protect your home and provide peace of mind.

-Jasmine

Aptive Pest Control - Houston からの回答

2026年3月4日

Hi Reggie,

Thank you for bringing this to our attention. I can completely understand how frustrating and confusing that experience must have been. Scheduling a termite inspection and then having no one show up, followed by messages stating the service was completed and a charge on your card, is not the experience we want anyone to have with Aptive.

The explanation you were given clearly did not address your main concern, which was that you did not see a service professional at your home. You deserve clear communication and accurate updates, not mixed messages.

We would like to take a closer look at your account and review exactly what occurred. Please reach out to us directly at socialmedia@goaptive.com and provide your service address so we can locate your account and investigate this right away. If the inspection was not properly completed as scheduled, we will make it right, whether that means correcting the charge and/or promptly rescheduling at a time that works best for you.

At Aptive, protecting homes and earning our customers’ trust is important to us, and we appreciate the opportunity to address this and improve your experience.

-Jasmine