Aptive Pest Control - Kansas City レビュー 147

Aptive Pest Control - Kansas City からの回答

5日前

Hi Sarah,

Thank you for taking the time to share such detailed feedback, and we’re truly sorry to hear about the frustration and confusion you experienced.

What you described regarding service verification, scheduling, and cancellation is not the experience we aim to provide at Aptive. We understand how upsetting this situation must feel, especially when expectations around service visits and contract terms were not met clearly or consistently. We would like the opportunity to review your account in detail and ensure everything is properly handled and resolved.

Please reach out to socialmedia@goaptive.com directly so we can investigate the service history, confirm the status of your cancellation, and address the refund concerns you mentioned as quickly as possible.

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年6月15日

Hi Rick,

Thank you for sharing this. We’re really glad to hear your service professional was thorough and took the time to explain what was being applied during the service.

We appreciate your trust in Aptive. We’ve got this handled, and we’ll keep making sure every visit is clear, professional, and informative.

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年6月8日

Hi David,

Thank you for taking the time to share such thoughtful feedback. We’re really glad to hear Jonathan provided a thorough, knowledgeable, and genuinely caring experience during his visit with Aptive. It means a lot to know his communication and approach made a real difference for you.

You’re absolutely right that how the service is delivered matters just as much as the products used, and we appreciate you highlighting that. We’ll be sure Jonathan hears your kind words. At Aptive, we’ve got this handled, and we’re grateful for the opportunity to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年6月8日

Hi Cliff,

Thank you for taking the time to share this feedback, and for being a long-time customer of Aptive. We truly appreciate your loyalty and are glad to hear you’ve had a consistently positive experience over the past several years.

It means a lot to know our service has helped keep pest issues under control for your home. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with reliable service you can count on

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年6月5日

Hi Eric and Cindy,

We really appreciate you sharing this, and what an exciting reason to want everything in top shape. It’s great to hear Phillip took the time to understand your concerns and helped get your home in great condition ahead of such an important weekend.

At Aptive, moments like this matter, and we’re glad to step in and make sure things are handled so you can focus on your celebration. Thank you for choosing Aptive, and we hope your wedding weekend goes beautifully and stress-free.

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年6月2日

Hi Gloria,

Thank you for sharing such a thoughtful review! We’re so glad to hear Bryan communicated his ETA, took time to listen to your concerns, and handled the wasp issue with care while also being mindful of the bird nest on your property. It’s also great to know the photos and documentation helped give you confidence in the service.

At Aptive, we aim to make every visit feel fully handled from communication to completion, even when appointments run later than expected, so you can feel assured your home is being cared for the right way. We truly appreciate your feedback and are grateful to have you as part of the Aptive family.

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年6月2日

Hi Annette,

Thank you for taking the time to share this feedback. We’re sorry to hear your recent service did not meet expectations, especially regarding communication, documentation, and the thoroughness of the treatment.

At Aptive, we aim for every visit to feel fully handled from start to finish, including clear arrival communication, complete coverage of the property, and photo documentation so you know exactly what was done. What you described does not reflect the level of service we strive to provide.

We’d appreciate the opportunity to review your account and this visit in detail so we can better understand what happened and ensure your concerns are properly addressed and fully handled. Please reach out to socialmedia@goaptive.com directly so we can make this right.

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年5月28日

Hi Ronald,

Thank you for sharing this and for choosing Aptive. We’re really glad to hear Roberto was extremely polite and courteous during your service visit.

We’ll make sure he hears your feedback, it means a lot to our team. At Aptive, we aim to make every visit feel smooth, respectful, and fully handled from start to finish so you always know you’re in good hands. We appreciate your trust and the opportunity to serve your home!

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年5月27日

Thanks for taking a moment to share this with us, Bill! Living near wooded areas can certainly bring ongoing pest challenges, so it’s wonderful to hear that our team has helped make such a noticeable difference around your home and garage.

We truly appreciate your kind words about our service professionals and the care they take in explaining the treatment process and addressing concerns as well. Hearing that you look forward to your treatments and consider Aptive over a 10 means a great deal to us. Thank you again for your continued trust and support!

-Alexis, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年5月28日

Hi Marsha,

Thank you for sharing this and for choosing Aptive. We’re glad to hear your service professional was efficient and provided helpful photos of the work completed.

That’s exactly what we aim for at Aptive, making sure every visit is handled with care, efficiency, and transparency so you always know what was done at your home. We appreciate your feedback!

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年5月15日

Hi April,

We really appreciate you sharing this, and it’s great to hear you’re pleased with the service and that our Aptive team continues to be courteous and attentive to your needs. We also hear your feedback about the photos and understand how helpful consistency there can be.

We’ll make sure that’s shared with the team. That’s exactly what we mean when we say we’ve got this handled, keeping your experience clear, reliable, and consistent every visit.

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年5月11日

Hi Bob,

We really appreciate you taking the time to share this! It’s great to hear your Aptive service professionals arrived on time and delivered professional, friendly service during your visit.

At Aptive, we take pride in making sure every service is handled with reliability, respect, and attention to detail so your home is taken care of without any added stress. Thank you for choosing Aptive and trusting us to help keep your home protected!

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年5月5日

We’re really glad to hear that Robert provided such a thorough and attentive treatment, Rita! It’s great to know he took the time to focus on the concerns you mentioned and made sure everything was handled with care. We appreciate your feedback and your trust in Aptive to protect your home from unwanted pests!

-Alexis, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年4月30日

Hi Troy,

We appreciate you taking a moment to share your feedback, and we’re glad to hear your experience with Aptive was a good one. Our team works hard to make sure every service is handled with care and attention, and it means a lot to know we delivered that for you. Thanks for choosing Aptive, we’re grateful to have you as part of the Aptive family.

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年4月30日

Hi John,

We really appreciate you taking the time to share this, thank you for choosing Aptive. It’s great to hear your service was both quick and thorough, that balance is exactly what we aim for on every visit.

At Aptive, our goal is to make sure your home is handled efficiently without ever cutting corners on quality or care. We’re glad to have you as part of the Aptive family and look forward to continuing to keep things handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Kansas City からの回答

2026年4月27日

Thank you for taking the time to share your feedback with us, Joy. We sincerely apologize for the inconvenience you experienced with the missed appointments. We always strive to ensure that every aspect of our service is seamless and reliable, and it seems we fell short in this instance.

We understand how important it is to address pest issues promptly, and we regret any frustration the delay may have caused. Please rest assured that we are taking your feedback seriously and are committed to improving our scheduling process to prevent this from happening in the future.

If there's anything we can do to improve your experience, please reach out to socialmedia@goaptive.com with your service address and any additional details so we can take a closer look at your account and ensure your concerns are handled with the level of care you deserve.

-Alexis

Aptive Pest Control - Kansas City からの回答

2026年4月20日

Hi there,

Thanks for taking the time to share this and for being an Aptive customer.

I’m really glad to hear our team has been great at explaining the service and keeping things detailed, that’s something we take pride in at Aptive.

I also hear your concern about the bird’s nest situation. I understand how frustrating that can feel, especially when it’s contributing to pest issues. There are some wildlife-related situations where we’re required to follow specific guidelines and can’t remove active nests, but we don’t want you feeling stuck with the problem.

Please reach out to us at socialmedia@goaptive.com so we can review your situation and help point you toward the best next steps.

At Aptive, we’ve got this handled, and that includes doing everything we can within guidelines to help protect your home.

-Jasmine

Aptive Pest Control - Kansas City からの回答

2026年4月16日

We really appreciate you sharing this with us, B! It’s great to hear that our service professional did a great job and provided a positive experience during the treatment. That consistency means a lot to us. Thank you for choosing Aptive to handle your pest concerns; we’re grateful to have you with us!

-Alexis

Aptive Pest Control - Kansas City からの回答

2026年4月16日

Hi Debbie,

Thank you for the kind words, I’m really glad to hear you had a great experience with our customer service team, that truly means a lot to all of us at Aptive. We appreciate you trusting us with your home, and we’re always here to make sure everything is taken care of and fully handled whenever you need us.

-Jasmine

Aptive Pest Control - Kansas City からの回答

2026年4月15日

Hi Debbie,

Thank you for sharing this feedback and for being a customer of Aptive. We understand how important those pre-visit texts are for planning ahead and making sure your specific concerns, like the ants you mentioned, are clearly communicated and addressed.

We’d like the opportunity to take a closer look and make sure your concerns are properly handled. Please reach out to us at socialmedia@goaptive.com so we can review your account and get a reservice scheduled to specifically address the ant activity and ensure everything is taken care of properly moving forward.

-Jasmine