Aptive Pest Control - Philadelphia レビュー 66

Aptive Pest Control - Philadelphia からの回答

2026年5月29日

Hi Barbara,

We really appreciate you sharing your experience. At Aptive, we’re glad we were able to respond quickly, assess the mouse issue, and work with you on a plan that includes both inside and outside solutions, along with more frequent follow-ups to help keep things under control.

I also want to acknowledge your feedback about communication. Receiving conflicting updates from the office and chatbot is understandably confusing, and that’s not how we want things to be handled.

Thank you for choosing Aptive, we’re glad to have you with us, and we’ve got it handled moving forward so communication is clearer and more consistent.

-Jasmine, Aptive Care Team

Aptive Pest Control - Philadelphia からの回答

2026年5月29日

Thank you for taking the time to share your experience, Chip. It’s disappointing to hear that your expectations regarding the services included did not align with what you later found in your agreement. We’re glad to hear your service professional provided a positive experience, but we understand your concerns regarding the sales process and the communication surrounding your account. We’d like the opportunity to review the situation further and better understand what occurred. Please email socialmedia@goaptive.com with your address and any additional details you’d like to share so our team can take a closer look. We are here to help in any way we can!

-Alexis, Aptive Care Team

Aptive Pest Control - Philadelphia からの回答

2026年5月22日

Hi there,

We really appreciate you taking the time to share this. It is great to hear you have had a positive experience with Aptive, as providing reliable service you can feel confident in is exactly what we strive for. We have got this handled, and we are glad to be the company you can count on to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Philadelphia からの回答

2026年5月6日

Thank you for sharing this with us, Jack! I’m sorry to hear you’re still dealing with mice and ants, though I’m glad to know our service professional took the time to be informative and helpful during the visit. We understand how important it is to see results, and your feedback helps us continue improving and focusing on what matters most. We truly appreciate you choosing Aptive to handle your pest concerns and for being part of our community!

-Alexis, Aptive Care Team

Aptive Pest Control - Philadelphia からの回答

2026年4月30日

We really appreciate your feedback, Mike! It’s wonderful to know Justin is consistently detailed and handles your special requests professionally and reliably. Thank you for choosing Aptive and allowing us to help handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Philadelphia からの回答

2026年4月27日

Hi there,

Thank you for taking the time to share this, we really appreciate it! It’s great to hear you had such a positive experience this week and that your service professional was methodical, efficient, and took the time to understand your specific needs. That level of focus is exactly what we aim for at Aptive.

We’re committed to making sure every visit is handled with intention and care so your concerns are fully addressed and your home is well protected. Thank you for choosing Aptive, we’ve got this handled for you.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年4月21日

Hi Joseph & Janene,

Thank you for sharing this, we really appreciate it. We’re glad to hear your experience felt professional and knowledgeable, that’s exactly the standard we aim for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit continues to deliver that same dependable, well-informed service you can feel confident in.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年4月20日

Hi Carolyn,

Thanks for taking the time to share this and for being an Aptive customer. I’m really glad to hear your service professional was knowledgeable and polite, and that he was able to help you feel a bit more at ease during a stressful situation with the mice, that kind of reassurance matters.

For your question, you can reach us at socialmedia@goaptive.com, and our team can quickly help schedule a follow-up to reset traps or address anything else you need. We want to make that process as simple and fast as possible for you.

At Aptive, we’ve got this handled, and that includes making sure you feel supported not just during the service visit, but anytime you need us afterward too.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年4月21日

Hi Jane,

Thank you for sharing this, we really appreciate it. We’re glad to hear your service professional provided courteous and professional service, that consistent level of respect and care is exactly what we strive for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit continues to deliver that same great experience for you.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年4月15日

Hi Dan,

Thank you for sharing this feedback. We’re sorry to hear there was very little interaction during your visit, and that you had to initiate contact at the end. That’s not the experience we want for you with Aptive.

Clear communication and a proactive check-in are an important part of our service, and it sounds like we missed the mark here. We’d really appreciate the opportunity to review what happened and make sure your expectations are properly handled moving forward.

If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can look into your account and ensure your concerns are addressed the right way.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年4月6日

Thanks for sharing this, Jeff! We're so glad you appreciated the thoroughness and cleanliness of our team, as well as the updates they provided during the service. It's fantastic to know that the exterior bait boxes effectively resolved your mouse issue. Your satisfaction is our top priority, and we're delighted to have made a positive impact on your home. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're grateful to have you as a part of Aptive!

-Alexis

Aptive Pest Control - Philadelphia からの回答

2026年3月26日

Hi Peggy,

Thank you so much for sharing your feedback! We’re thrilled to hear that Reese made such a positive impression. He’s a valued part of our team, and it’s wonderful to know his professionalism and care stood out during your service. At Aptive, we take pride in making sure every visit is handled thoroughly and thoughtfully, so our customers feel confident their homes are well cared for. We truly appreciate you choosing Aptive, we’ve got this handled!

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年3月18日

Hi Maribeth,

Thank you for taking the time to share your experience, we really appreciate it.

It’s great to hear that John was thorough and kept you well informed with updates and photos, that’s exactly the level of service we aim to provide at Aptive. I also completely understand your concern about the treatment being done during heavy rain, that’s a very valid question, especially around foundation applications.

While the products used are designed to remain effective in those conditions, we want you to feel fully confident in your service. Please feel free to reach out to us at socialmedia@goaptive.com so we can take a closer look at your account and make sure everything was applied properly and is working as intended.

Thanks again for choosing Aptive, we truly appreciate your feedback and the opportunity to make sure everything is just right.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年3月16日

Hi Joan,

Thank you for sharing your feedback! We’re glad to hear that Ryan did a great job and that our service professionals continue to provide courteous and friendly service. At Aptive, we strive to combine effective pest control with a positive and professional experience for every customer, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年3月11日

Hi there,

Thank you for taking the time to share such thoughtful feedback. It’s great to hear that Joe made such a positive impression during your recent service.

At Aptive, we’re proud of the care our service professionals bring to each visit, and it’s wonderful to know Joe’s timeliness, thoroughness, and willingness to explain the treatments and preventative measures helped make the service feel both helpful and informative.

We truly appreciate you choosing Aptive, and we’ll be sure to pass along your kind words to Joe and the Philadelphia team. It means a lot to have you as part of the neighborhood we serve.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年2月23日

Hi Richard,

Thank you for sharing your experience! We’re glad to hear that your service professional arrived on time and that you found the pictures helpful. At Aptive Environmental, we strive to keep our customers informed and provide thorough, reliable service every visit.

Your feedback is greatly appreciated and motivates our team to continue delivering the high-quality care our customers deserve. We truly appreciate you choosing Aptive to protect your home!

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年1月28日

Hi there,

Thank you for sharing your experience with Aptive. We’re thrilled to hear that our service professionals consistently communicate their arrival, provide clear explanations with photos, and make every visit pleasant. Delivering friendly, transparent, and thorough service is exactly what we strive for. We truly appreciate you choosing Aptive and for being part of the Aptive neighborhood, and we look forward to continuing to care for your home.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年1月26日

Hi Diane,

Thank you for taking the time to share your experience! We’re glad to hear that our service professional was thorough, answered your husband’s questions, and made the visit a pleasant experience. At Aptive, we take pride in providing effective pest protection while ensuring every customer feels informed and cared for.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your feedback means a lot to our team!

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年1月19日

Hi Stephen,

Thank you for sharing your feedback! We’re glad to hear that you’ve experienced reliable service and effective results. At Aptive, we take pride in being responsive to our customers’ feedback and ensuring that every service leaves your home protected and comfortable.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Aptive Pest Control - Philadelphia からの回答

2026年1月16日

Hi Cass,

Thank you for sharing your experience! We’re thrilled to hear that John has been conscientious, punctual, and communicative throughout your service. Consistent communication and thorough care are exactly what we aim for at Aptive, and it’s wonderful to know that John has delivered that for you. We’ll be sure to pass along your kind words. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate your trust and recommendation.

-Jasmine