Aptive Pest Control - Phoenix レビュー 135

Aptive Pest Control - Phoenix からの回答

1日前

Hi there,

Thank you for taking the time to share your experience, and most importantly, thank you for being an Aptive customer since 2017. We're truly sorry to hear how disappointed you've become with the level of service you've received. From incomplete treatments and missed requests to the lack of follow-through, communication difficulties, and issues with scheduling and the app, we understand why you're frustrated. This is not the level of service we want any of our long-time customers to experience.

We sincerely appreciate you bringing these concerns to our attention. Please reach out to socialmedia@goaptive.com directly so we can review your account, address the issues you've described, and discuss your concerns before you make a final decision about your service. Your feedback is invaluable, and we'd appreciate the opportunity to work toward making things right.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月22日

Hi there,

Thank you for sharing your feedback. I’m sorry to hear your experience with Aptive didn’t meet your expectations, especially around communication, service practices, and overall confidence in the visit.

We understand your concerns regarding solicitation preferences and the way the service was performed. This is not the experience we aim to provide, and your feedback will be shared with the appropriate teams for review.

If you’re open to it, please reach out to socialmedia@goaptive.com directly so we can take a closer look at your account and better understand what happened. We would appreciate the opportunity to address your concerns and work toward a resolution.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月18日

Hi Doug,

Thank you for your feedback! We're glad to hear your Aptive service professional Zach, was on time, friendly, knowledgeable, and took the time to clearly explain the service and keep you informed throughout the visit. We appreciate your trust and are happy your experience was handled with care from start to finish. We've got this handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月17日

Hi Kathy,

Thank you for sharing your feedback! We’re glad to hear the service professional arrived on time and provided a nice experience during your service.

We really appreciate you choosing Aptive and look forward to continuing to keep your pest concerns handled moving forward.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月11日

Thank you for taking the time to share your experience with us! We're delighted to hear that you've been happy with the results over the past 14 months and that the service has helped handle your concerns. It's great to know that the treatments inside and outside your home, along with attention to specific areas of your yard, have met your expectations.

We also appreciate your recognition of the termite protection services on your property. Thank you for choosing Aptive to help protect your home, and we're grateful for the opportunity to continue serving your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月11日

Thank you for bringing this to our attention, Heather. It's disappointing to hear that you've been dealing with ongoing red ant activity for several months despite repeatedly raising the concern during service visits. We understand how frustrating it can be when a specific pest issue continues and you don't feel your concerns are being fully addressed during treatment.

When you have a moment, please email socialmedia@goaptive.com with your service address and any additional details, including photos if available, so our team can review your account and better understand the situation. We'd appreciate the opportunity to look into your concerns regarding the ant activity and service experience. We're here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月12日

Hi there,

We’re really glad to hear Ira provided such a strong experience for you and took the time to respond quickly when you reached out about the mosquito traps.

It’s great to know his thoroughness, communication, and professionalism stood out during your service visit. We truly appreciate you sharing your feedback and choosing Aptive.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月8日

Thanks for sharing this, Jefferson! We're delighted to hear that our service professional was efficient, respectful, and provided service that has been effective for your home. We appreciate your feedback and are incredibly grateful you've chosen Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月5日

Thank you for taking the time to recognize Alex’s service at your home, Jill! We’re really happy to hear he was thorough in treating the exterior of your home, removing the spider webs he found, and providing photos afterward so you could see exactly what was taken care of. That kind of attention to detail and communication is something we truly value, and our team at Aptive looks forward to continue handling your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月5日

Thank you for taking the time to share this with us, Frank! We’re glad to hear that the communication before your service was helpful and that you were kept informed about the treatments being performed. It’s wonderful to know Adan provided excellent service and made such a positive impression during the treatment. We appreciate the opportunity to handle your pest control needs and look forward to protecting your home from unwanted pests for years to come!

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年6月3日

Hi Anna,

Thank you for being an Aptive customer for the past two years and for sharing your experience with us. We’re sorry to hear about the recent confusion and the missed service notification, especially after your upgrade. That’s not the consistency we aim to deliver.

At Aptive, our goal is for you to feel confident that everything is fully handled and clearly communicated, so situations like this don’t create uncertainty. We understand why this would be frustrating, and we appreciate you bringing it to our attention.

Please reach out to socialmedia@goaptive.com directly so we can review your service history, clarify what happened with the missed visit, and make sure your upcoming appointment is fully handled and on track.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月29日

Hi Kimberly,

We’re truly sorry to hear about this experience, especially with multiple missed appointments after you took the time to confirm ahead of each visit. That’s understandably frustrating, and it’s not the level of reliability we aim to deliver at Aptive.

We take feedback like this seriously, and experiences like yours are not how we want anything to be handled. We’d appreciate the chance to look into what happened and understand where things broke down so we can address it internally.

If you’re open to it, please reach out to socialmedia@goaptive.com directly with your service details so we can review your account and get this properly looked into.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月29日

Hi Maria,

We really appreciate you taking the time to share this. At Aptive, it’s great to hear our staff was efficient during your service.

That kind of experience is exactly what we aim for, making sure everything is handled smoothly and completed with care so your home is taken care of without any hassle. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月29日

Thank you for sharing your feedback with us, J! We’re really glad the service was completed, but we’re sorry to hear the arrival time fell well outside your scheduled window. We know how important it is for appointments to run on time, and we appreciate you bringing this to our attention. We’ll use your feedback as we continue working to provide a smoother, more reliable service experience. Your satisfaction is important to us, and we appreciate having you as a part of Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月26日

Hi Amanda,

Thank you for taking the time to share this, and I’m truly sorry to hear about the missed appointments, communication issues, and frustration you experienced when trying to get support. That’s not the level of reliability or service we aim to provide at Aptive.

We understand how important it is for scheduling and concerns to be properly handled and followed through on, and it’s concerning to hear that didn’t happen in your case.

We’d appreciate the chance to review your account and make this right. Please reach out to socialmedia@goaptive.com directly so we can look into this further and ensure it’s properly handled moving forward.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月22日

Hi Lynn,

It’s great to hear Javon took the time to walk you through the treatment options and share photos of the work areas while addressing the ant issue in your yard. We’re glad his knowledge and personable approach made the visit a smooth experience. At Aptive, we’ve got this handled, and we appreciate the chance to take care of your home and yard with clarity and care.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月21日

Hi Nathan,

Thank you for sharing this kind feedback. We’re glad to hear you’ve had a great experience with Aptive’s customer service. Our team works hard to make sure every interaction is smooth, helpful, and handled with care from start to finish, so you can feel confident things are taken care of without added stress. We appreciate you choosing Aptive and allowing us to keep things handled for your home and neighborhood.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月21日

Hi Janice,

It’s great to hear your experience has been smooth from start to finish. We’re glad the appointment notices, courteous service professionals, and clear communication have all stood out, and that your interior treatments were handled promptly and thoroughly when requested. At Aptive, we take pride in a we’ve got it handled approach so you can feel confident everything is taken care of without hassle. Thank you for choosing Aptive and for sharing your feedback.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月20日

Hi James,

Thank you for being part of the Aptive family and sharing this great feedback! We’re so glad to hear Keegan did an outstanding job removing the hornets nest and taking care of your home. That kind of careful, confident service really matters, especially with more challenging pest issues. We’ll be sure to share your kind words with him. At Aptive, we’re here to make sure situations like this are fully handled so you can feel safe and comfortable at home. We truly appreciate you choosing Aptive!

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月18日

Hi Anna,

We really appreciate you taking the time to share this, especially so early into your experience with Aptive. It’s great to hear that the communication, flexibility with interior treatments, and overall professionalism have stood out to you, along with the friendly service you received. At Aptive, we take a lot of pride in making sure you feel informed and comfortable every step of the way, because when it comes to your home, we want everything handled with care and consistency. We’re grateful to have you as part of the Aptive neighborhood and are glad to be taking care of things for you.

-Jasmine, Aptive Care Team