Aptive Pest Control - Phoenix レビュー 113

Aptive Pest Control - Phoenix からの回答

2日前

Thank you for sharing your experience with us, K! We’re really glad to hear that our team has been courteous and efficient, and that they’ve been able to work around your needs while keeping you informed of any potential issues. It’s also great to hear Justin provided such a positive experience. He’ll appreciate the recognition! We truly appreciate you choosing Aptive to handle your needs, and we look forward to continue protecting your home from pests for years to come!

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2日前

Hi Michele,

Thank you so much for being a loyal Aptive customer for over 10 years, that truly means a lot to our team! We’re really glad to hear our service professionals continue to be friendly, attentive, and responsive whenever pest concerns come up.

It’s great to know the flexibility of our service and guarantee has helped give you peace of mind, that’s exactly what we aim for. At Aptive, we work hard to make sure your home is always handled with care and that you feel supported well beyond the scheduled visits.

We truly appreciate your long-standing trust and look forward to continuing to serve you!

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

6日前

We really appreciate your feedback, Marc! We're thrilled to hear you had such a positive experience. Our team is dedicated to ensuring that every interaction is marked by excellent communication and customer service, so it's wonderful to know that we’ve got this handled for you. We pride ourselves on listening to our customers' needs and providing informed, savvy solutions at competitive prices. It's always a pleasure to treat your home, and we look forward to continuing to serve you with the same level of excellence.

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月7日

Hi Andy and Denise,

Thank you for taking the time to share this detailed feedback, and I’m really sorry for the frustration this has caused. I can understand how important it is to have reliable scheduling and clear time expectations, especially when you’re trying to plan your day around a service visit.

At Aptive, we want scheduling to feel simple and dependable, not inconsistent or confusing. What you’ve described is not the experience we aim to provide, and I’d like to help get this properly reviewed so it can be corrected. Please reach out to us directly at socialmedia@goaptive.com so we can look into your appointment history and work toward a scheduling approach that actually fits your needs. We take this seriously, and we want to make sure it’s fully handled moving forward, we’ve got this handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月4日

We’re really glad to hear the team has been thorough in treating the areas you requested and that they take the time to ask about any specific pest concerns, Paul. That attention to detail and communication helps ensure the service is properly tailored to your home, and we're so happy that stood out to you. We appreciate your feedback and the opportunity to help handle your pest concerns. Thanks for being the best part of Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年5月1日

We love to hear this, Grace! It's wonderful to know that our treatments have been handling the pest issues you were experiencing. Your satisfaction means a lot to us, and we really appreciate having you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Phoenix からの回答

2026年4月23日

Hi Nancy,

We really appreciate you taking the time to share this, it’s great to hear your service professional was friendly and took the time to answer all your questions. Being both efficient and communicative is exactly what we aim for at Aptive, so it’s great to know that came through during your visit. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年4月22日

Hi Connie,

Thanks so much for sharing this, we really appreciate the kind feedback and are glad to hear your Aptive experience has been thorough, respectful, and dependable. That’s exactly the standard we strive for on every visit, making sure your home is cared for and everything is handled with attention and consistency from start to finish. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年4月16日

We truly appreciate you sharing such a thoughtful review, Allie. It’s wonderful to hear that the team’s professionalism, attention to detail, and clear communication have stood out, and we’re glad the post-service photos have been a helpful touch. Your recommendation means a great deal to us. Thank you for choosing Aptive to handle your pest concerns. We’re grateful to have you with us!

-Alexis

Aptive Pest Control - Phoenix からの回答

2026年4月15日

Hi Arlene,

Thank you for sharing this feedback. We’re glad the inspection was ultimately completed and you were able to connect with our team, but we understand how frustrating it must have been to make multiple calls and feel like communication between departments wasn’t as smooth as it should be. That’s not the experience we want for you with Aptive.

We also appreciate you noting the concern about station records and clarity during the visit. Our goal is always to make sure your service is fully handled from scheduling through inspection, and we truly value you bringing this to our attention.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年4月15日

Hi Lori and Dominic,

Thank you for sharing this, and we’re truly sorry for the frustration this caused. Not receiving timely communication, especially when you were away at a medical procedure, is understandably upsetting and not the experience we want for you with Aptive.

We also hear your concern about the lack of clarity around the call and message timing. Even if there were service or connectivity issues, you should still feel fully informed and confident about when your appointment is happening. That’s something we take seriously, because your time and peace of mind should always be properly handled.

We’d appreciate the opportunity to look into this visit more closely and make sure it’s addressed the right way. Please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a better experience moving forward.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年4月14日

Hi Stan,

Thank you for sharing this great feedback! We’re really glad to hear your Aptive service professional took the time to ask the right questions, listen closely, and complete the work exactly as discussed.

That kind of communication and follow-through is exactly what we strive for, making sure every visit is tailored to your home’s needs so everything feels handled with care and precision. We truly appreciate you trusting us to take care of it!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年4月13日

We're so glad that our service professionals consistently meet expectations and provide reliable care during each visit, Cindy! That kind of consistency is something we truly value, and we're glad it stood out. Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!

-Alexis

Aptive Pest Control - Phoenix からの回答

2026年4月10日

Hi Jody,

Thanks for taking a moment to leave a note, we really appreciate it. At Aptive, our service professionals are focused on showing up with professionalism and care on every visit, and we’re always working to make each experience better. We’ve got this handled, and we’re here whenever you need us.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年4月7日

Hi Tina,

Thank you for sharing your experience! We’re thrilled to hear that your service professional has been professional, thorough, and attentive to your concerns. At Aptive, we take pride in making sure every detail is carefully handled, and it’s wonderful to know your home is staying protected. We truly appreciate you being part of the Aptive family!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年4月3日

Thanks for sharing this, Mike and Robin! We’re delighted your service visit went smoothly and met your expectations. Our team works hard to provide consistent, reliable, and professional care for every home. From detailed treatments to clear communication, we want every visit to leave you confident that your home is well protected. We really appreciate you trusting Aptive to handle your pest control needs!

-Alexis

Aptive Pest Control - Phoenix からの回答

2026年4月8日

Hi Ramon,

Thank you for sharing your experience! We’re so glad to hear you feel confident and at ease in your home. At Aptive, we take pride in making sure every pest concern is handled with care and expertise, you can rest assured that we’ve got this handled.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年4月3日

Hi there,

Thank you for sharing your feedback. We completely understand how frustrating this experience must have been and apologize for the delay in your service and the difficulty accessing your account. At Aptive, we strive to make sure every service is properly handled, from scheduling to treatment, and we regret that we fell short this time.

Please reach out to us directly at socialmedia@goaptive.com so we can get your account updated, schedule your next service, and ensure everything is properly handled moving forward. We want to make this right and get your home back on track.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年4月1日

Hi John,

Thank you for sharing your experience! We’re glad to hear that our team has consistently been courteous and punctual. At Aptive, we take pride in making sure every visit is handled professionally and efficiently, so our customers can feel confident their home is well cared for. We truly appreciate you choosing Aptive and trusting us to keep your home protected.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月30日

Thank you for sharing this with us, Pete! It's disheartening to hear about the repeated missed appointments and the lack of communication. We understand how frustrating and disruptive it is to plan around multiple scheduled visits that don’t happen as promised, especially after being reassured they would be completed, and that's absolutely not what we want for you.

Please email socialmedia@goaptive.com with your service address and appointment details so our team can review your account right away and work to resolve this properly. We'd be happy to handle this for you!

-Alexis