Aptive Pest Control - Phoenix レビュー 113

Aptive Pest Control - Phoenix からの回答

2026年3月27日

Hi Jerry,

Thank you for sharing your feedback! I’m glad to hear you were pleased with the service around the outside of your home. At Aptive, we make sure every area we treat is fully handled so you can feel confident your home is protected.

We truly appreciate you choosing Aptive and being part of our neighborhood. You can always count on us, we’ve got it handled!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月26日

Hi Steve,

Thank you for sharing your experience! We’re thrilled to hear that your visits with us have always been positive. At Aptive, we take pride in making sure every service is handled carefully and professionally, so you can feel confident your home is well cared for. We truly appreciate you choosing Aptive, we’ve got this handled!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月19日

Hi Nellie,

Thanks for sharing your experience, we hear your frustration. Feeling caught off guard by contract details is never a great experience, especially when it doesn’t match your expectations for the service.

At Aptive, we want everything to feel clear, upfront, and handled the right way from the start. Your feedback is a good reminder for us to keep improving how we communicate those details so there are no surprises.

If you’re open to it, we’d really like the chance to take a closer look at your account, answer any questions about your agreement, and see what we can do to make things right. Please feel free to reach out to us directly at socialmedia@goaptive.com, we’ve got this handled.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月16日

Hi Vicky,

Thank you for sharing your wonderful feedback! We’re thrilled to hear that our team has been consistent, polite, and communicative, especially with your schedule as a flight attendant. It’s great to know that our service professionals are not only thorough in their work but also take the time to share updates and even brighten your day with pictures of your dogs.

At Aptive, we strive to combine effective pest control with thoughtful, personalized service. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月16日

Hi Mike,

Thank you for sharing your feedback! We’re thrilled to hear that our team has been prompt, courteous, and professional, and that you feel confident knowing we’re happy to assist between scheduled services if needed. At Aptive, we strive to provide reliable, effective pest control while ensuring every customer feels supported and well cared for, and we truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月16日

Hi Jay,

Thank you for sharing your feedback! We’re thrilled to hear that you’ve had such a long-standing experience with Aptive and that your account transfer to Phoenix was seamless. It’s wonderful to know that our service professionals continue to provide friendly and thorough service, and we truly appreciate your recommendation. We’re grateful to have you as part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality pest control for your home.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月11日

Hi Mark,

Thank you for sharing this feedback. We understand how important communication and attention to detail are during each visit, and it’s disappointing to hear that your experience did not meet those expectations.

At Aptive, our goal is for service professionals to provide advance notice before arriving so customers have time to prepare, and we also aim to be thorough when addressing pest activity around the property. Hearing that you received the call after service had already begun and that some areas needed additional attention is not the experience we want for our customers.

Your feedback about the anthills and the granules is helpful, and it’s something our team would want to review to make sure the service was completed according to the treatment plan. We’re always looking for ways to improve the consistency and quality of each visit.

Please feel free to reach out to us at socialmedia@goaptive.com so we can take a closer look at your account and address these concerns directly. We appreciate you choosing Aptive and for taking the time to share your experience.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月10日

Hi Mike,

Thank you for sharing your feedback and for taking the time to point this out. I’m glad to hear you received the service you were looking for, but I completely understand your concerns about the condition the area was left in after the installation.

At Aptive, we believe the experience should include not only completing the service correctly but also respecting your property and leaving the area just as clean as we found it. What you described is not the standard we expect from our team, and your feedback is important so we can address this with the appropriate service professionals.

If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can review your account and make this right. We also appreciate you bringing this to our attention, as it helps us reinforce the level of care and professionalism we expect from our service professionals.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月10日

Hi Laura,

Thank you for sharing your experience! We’re glad to hear that our team has helped keep unwanted pests away and that you feel confident reaching out if any issues arise. At Aptive, we take pride in providing reliable, professional service and showing up as scheduled to ensure your home stays protected. We truly appreciate you choosing Aptive to help safeguard your property!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月10日

Hi Shenetta,

Thank you for sharing your experience! We’re thrilled to hear that our team has been meticulous in addressing any concerns and proactive in keeping pests at bay. At Aptive, we take pride in providing thorough, attentive, and preventative pest control to help minimize issues before they arise. It’s wonderful to know our efforts have made a difference, and we truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年3月3日

Hi Kerri,

Thank you for sharing your experience! We’re so glad to hear that our team has been courteous, prompt, and professional while providing thorough service. At Aptive, keeping our customers informed with ETAs and delivering reliable, high-quality pest control is a top priority.

We truly appreciate your trust and kind words, and we look forward to continuing to provide the service and care you’ve come to expect from Aptive.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年2月27日

Hi Pat,

Thank you for sharing your experience with Aptive. We’re thrilled to hear Adan was informative and helpful. Our team takes pride in providing knowledgeable and attentive service, and we appreciate having you as part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年2月19日

Hi Doreen,

Thank you for sharing your feedback and for being part of the Aptive community. We’re so glad to hear you found our service professional and to your satisfaction.

Your trust means a lot to us, and we appreciate the opportunity to care for your home.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年2月19日

Hi Art,

Thank you so much for sharing your experience and for being a valued member of the Aptive community for the past few years. We’re thrilled to hear that our team has been punctual, polite, and efficient while effectively addressing any pest concerns in your home.

It’s also wonderful to know that you find our service convenient and fairly priced, as providing reliable, high-quality care that fits our customers’ needs is always our goal. We truly appreciate your trust in Aptive and look forward to continuing to keep your home protected!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年2月13日

Hi Robert,

Thank you for sharing your experience! We’re thrilled to hear that our service professional keeps you informed, addresses your concerns, and provides efficient, competent service. At Aptive, delivering reliable, thorough service while keeping our customers informed is a top priority, and it’s wonderful to know that reflected in your visits.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年2月10日

Hi Sally,

Thank you for sharing your experience! We’re thrilled to hear that our reminders, friendly and knowledgeable service professionals, and effective service have made such a positive difference in your home. Knowing that you no longer see the insects you did before is exactly the result we strive for at Aptive. We’re also glad to hear you feel our service provides great value. We truly appreciate you trusting Aptive to care for your home!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年2月5日

Hi Deborah,

Thank you for sharing your experience! We’re thrilled to hear that your service professional arrived on time, provided thorough coverage around your home, and that you’re seeing the results with a protected property. Delivering reliable, effective service is exactly what we aim for at Aptive.

We truly appreciate you choosing Aptive to care for your home and for taking the time to share your feedback.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年2月5日

Hi Taylor,

Thank you for taking the time to share your experience. We’re thrilled to hear that Aptive’s treatments have been consistently effective over the past four years and that any pests on your property are being taken care of. Delivering long-lasting results and peace of mind for our customers is exactly what we strive for.

We truly appreciate you trusting Aptive to care for your home and for your continued support over the years. Your feedback means a lot to our team.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年2月5日

Hi Debra,

Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve been happy with Aptive’s service over the years and that our communication before and after each visit has been helpful. It’s great to know that our service professionals are providing thorough, professional, and knowledgeable care, including taking detailed photos to keep you informed even when you’re not home.

And of course, we love hearing that your home remains protected, that’s exactly the peace of mind we aim to deliver! We truly appreciate your trust in Aptive and your recommendation, and we look forward to continuing to care for your home for years to come.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2026年2月2日

Hi Kurt,

Thank you for taking the time to share this. I can understand how frustrating it would be to continue seeing ticks, fleas, and crickets after service, especially when you’re trying to protect your home and pets. That’s not the experience Aptive aims to provide.

While pest activity can sometimes persist due to environmental factors, seasonal pressure, or the need for follow-up treatments, we never want you to feel like you’re on your own or that your concerns aren’t being taken seriously. Our service is designed to include ongoing support and re-treatments when needed, and we’d appreciate the opportunity to review your account and better understand what happened here.

We also want to make sure expectations around the service agreement are clear and that any next steps are discussed openly and fairly. Your feedback matters, and it helps us identify where we need to improve.

We’d really encourage you to reach out to us at socialmedia@goaptive.com so we can take a closer look at your account and work with you toward a resolution. Thank you for being part of the Aptive neighborhood and for sharing your experience.

-Jasmine