Aptive Pest Control - Phoenix レビュー 113

Aptive Pest Control - Phoenix からの回答

2025年6月16日

Hi Michael,

Thank you for sharing your experience — we’re really sorry you’re still seeing ants after your last service. At Aptive, we’re passionate about delivering results that make your home comfortable, and we know it’s frustrating when that’s not yet the case.

Ant infestations can be persistent, and sometimes it can take a follow-up treatment to break their lifecycle and fully resolve the issue. We’d appreciate the opportunity to make this right by sending a service professional back out to address the activity you’re seeing.

Please reach out directly at socialmedia@goaptive.com and we’ll make sure you’re taken care of. Your satisfaction is really important to us, and we’re committed to getting it right.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年6月2日

Hi John,

Thank you for sharing this thoughtful review! We love hearing that your service professional took the time to personally check in and make sure everything was addressed before getting started. That kind of care and attention is exactly what we aim for at Aptive, and we’re so glad it showed during your visit. We’re grateful to have you in the Aptive family and appreciate the chance to help protect your home with every service!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年6月3日

Hi Lynn,

Thank you for sharing your kind words! Being punctual, friendly, informative, and efficient is exactly how we strive to serve every Aptive customer. It’s fantastic to hear our team is hitting the mark for you. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide service you can rely on.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年5月23日

Hi Kate,

Thank you so much for sharing your experience! At Aptive, listening to your concerns and treating your property and plants with care is something we take very seriously. We’re glad our team’s professionalism and thoughtfulness stood out to you. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the care it deserves.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年5月27日

Hi Wilma,

Thank you so much for your thoughtful review! We’re truly grateful to hear that our team’s kindness, helpfulness, and care have made a positive difference for you. At Aptive, we work hard to provide effective pest control that’s not only thorough but also affordable because we believe everyone deserves peace of mind in their home.

We’re honored to have you as part of the Aptive family and look forward to continuing to serve you. If you ever need anything, don’t hesitate to reach out!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年5月20日

Hi Theodore,

Thank you so much for sharing your experience! We’re thrilled to hear that our team’s communication, knowledge, and quick service have made a positive difference for your home. At Aptive, we truly believe that pest control is about more than just treatments—it’s about building trust and being there whenever you need us. Knowing you feel supported between visits means a lot to us. Thanks again for choosing Aptive and being a valued part of our neighborhood!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年5月16日

Hi Charles,

Thank you for trusting Aptive with your pest control needs! We're glad to hear our service professionals have been punctual and communicative -- it's important to us that you feel confident and informed every step of the way. Even when pests aren't visible, staying proactive is key, and we're happy to be helping you keep those ants and any other unwelcome guests at bay. We truly appreciate having you as part of the Aptive family!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年5月14日

Hi Ardella,

We love hearing that you’re seeing fewer bugs and feeling confident in the service we provide—that’s exactly the peace of mind we aim for. Consistency and thoroughness are huge priorities for us at Aptive, and it’s great to know that’s been your experience. Thank you for trusting us to protect your home—we’re so glad to have you as part of the Aptive family!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年5月14日

Hi Carol,

It’s wonderful to hear how easy and seamless your experience has been with us! At Aptive, we truly believe pest control should feel effortless and dependable, and knowing our team has made that impression through their reliability, professionalism, and friendliness means the world. Thanks for letting us be a part of your home’s care—we’re grateful to have you in the Aptive family!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年5月13日

Hi Cherryl,

Thank you for taking the time to share your experience—and I’m really sorry to hear that this visit didn’t meet your expectations. It’s important to us at Aptive that you feel heard, supported, and fully taken care of during every visit, and it’s clear we missed the mark this time.

Not being able to connect with the team on arrival and missing the chance to go over your concerns is definitely frustrating, especially when you were expecting a more interactive experience. I understand how the lack of caller ID and issues with rescheduling by email only added to the inconvenience, and I want to make sure we make this right. Please reach out to us directly at socialmedia@goaptive.com to resolve this, including discussing a refund for the missed service.

We truly value having you as part of the Aptive community, and we’re committed to doing better moving forward.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年5月7日

Hi Frank,

Thank you for your kind feedback! We’re so glad to hear you appreciate the communication we provide before and after each service. At Aptive, we want to make sure you’re always informed and comfortable throughout the process. If there’s anything else we can do to make your experience even better, don’t hesitate to let us know! We’re here to help!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年5月1日

Hi Jan,

Thank you for sharing your experience with us. We're really sorry to hear that your service didn't meet the expectations you had, especially regarding communication and follow-through. We understand how important it is to feel confident that the job is being done thoroughly, and it sounds like we missed the mark. We will certainly address this with the service professional and work on improving the clarity of communication and ensuring all promised follow-up actions are completed. We genuinely appreciate your feedback, and we'd love the opportunity to make it right. Please don't hesitate to reach out to us directly at socialmedia@goaptive.com if you'd like to discuss this further or if you need anything else from us. Thanks again for your time and understanding.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年4月25日

Hi Nancy,

Thank you for sharing your experience! We're so glad to hear that our service professional was proactive in reaching out and addressed your concerns. At Aptive, we're committed to making sure our customers are always heard and taken care of. We truly appreciate you being a part of the Aptive family!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年4月22日

Hi Sandi,

Thank you for sharing your experience with us, and we truly appreciate your kind words about the service you've received in the past. We're really sorry to hear about the missed treatment and the delay in the charge reversal -- it's not the experience we want for our customers, especially when we've earned your trust.

We're looking into this right away to ensure the charge is reversed as promised. Please reach out to us at socialmedia@goaptive.com. We know how important it is to maintain the high standard of service you've come to expect from Aptive, and we're committed to making things right.

Thank you again for bringing this to our attention. We'll take care of this and make sure you're fully satisfied.

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年4月18日

Hi Linda,

That's what we love to hear! We're so glad Aptive could help bring you that peace of mind -- comfort at home. Thanks for trusting us to take care of things, and for being a valued part of the Aptive family!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年4月17日

Hi Bob,

Thank you so much for your feedback! We're thrilled to hear that our service professional was prompt, knowledgeable, and courteous. At Aptive, we take pride in providing excellent service, and it's wonderful to know we met your expectations. We appreciate you choosing us and look forward to continuing to service you!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年4月8日

Hi Paul,

Thank you so much for your kind words! We are thrilled to hear that our products are working well in your yard. At Aptive, we pride ourselves on being reliable and delivering effective solutions. If you ever need anything or have any questions, we're always here to help!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年4月7日

Hi Gary,

Thank you for your feedback! We're glad to hear that you had great communication with our service professional. We sincerely apologize for the scheduling confusion, and we can schedule your appointments out for you in advance to make sure this does not continue to happen moving forward. Your time and preferences are important to us, and we will ensure this is addressed for your future appointments. We truly appreciate having you as part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年4月3日

Hi Janice,

Thank you for sharing your experience! We are so glad to hear that our service professional arrived on time and provided courteous service. At Aptive, we strive to make pest control easy and reliable, and it is great to know we met your expectations. We appreciate you being a part of the Aptive family!

-Jasmine

Aptive Pest Control - Phoenix からの回答

2025年4月1日

We understand your frustration with the early arrival time, Ray. We strive to provide convenient service and always want to adhere to your scheduling preferences whenever we can. If there's anything we can do to improve your experience, please reach us at socialmedia@goaptive.com including your account details and we'd be happy to help!

-Alexis