Aptive Pest Control - Raleigh レビュー 166

Aptive Pest Control - Raleigh からの回答

1日前

Hi John,

Thank you for sharing your feedback. We're sorry to hear your service didn't meet your expectations. We understand how frustrating it is when important items like replacing bait, addressing a developing hornets nest, and taking care around your home are missed. That is not the level of service Aptive strives to provide.

Please reach out to socialmedia@goaptive.com directly so we can review your service and arrange to have these concerns addressed. We appreciate you bringing this to our attention and would welcome the opportunity to make things right. We've got this handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年6月18日

Hi Andrea,

Thank you for your feedback! We're glad to hear your Aptive service professional kept you informed with a courtesy text and provided photo documentation of the treatment once the service was complete. We appreciate your trust and are happy your service experience was handled with transparency and care. We've got this handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年6月18日

Hi Garrett,

Thank you for sharing this feedback, and we’re truly sorry to hear about your experience. At Aptive, professionalism and following through on agreed-upon service areas are core expectations, and it’s concerning to hear that was not reflected during your visit.

We understand your frustration, especially when service expectations were clearly discussed in advance. We’d appreciate the opportunity to review what happened and address this directly with our team. Please reach out to socialmedia@goaptive.com so we can look into your account and work toward a resolution. Your concerns are important to us, and we want to ensure this is properly handled. We’ve got this handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年6月15日

Hi Lynda,

Thank you for sharing this feedback. We’re really glad to hear the communication stood out, and that you appreciate the eco-friendly approach we use in our treatments.

It’s also great to know our team made a positive impression with their friendliness. We appreciate your trust in Aptive. We’ve got this handled, and we look forward to continuing to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年6月11日

Hi there,

Thank you for sharing your feedback about your experience with Aptive Environmental. We’re glad to hear you had a positive experience with your service professional and communication, but we’re sorry to hear your disappointment regarding the pricing change.

We understand how frustrating it can feel to see a price increase so early in your service, and that’s not something we take lightly. Transparency and clear expectations are important, and we want to make sure concerns like this are properly addressed and handled. Please reach out to socialmedia@goaptive.com directly so we can review your account and help ensure everything is handled appropriately.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年6月12日

Hi Maria,

We’re really glad to hear Michael was able to complete the exterior service thoroughly and keep you updated with photos and clear communication.

It’s great to know he took care of the cobwebs and still delivered a quality experience even with the limitation of not being able to enter the home. We appreciate you taking the time to share your feedback and for choosing Aptive.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年6月3日

Hi there,

Thank you for the great feedback! We’re so glad to hear the service has been hassle-free and reliable, and that the text communication has made it easy for you to stay focused while working from home.

At Aptive, our goal is to make sure everything is handled smoothly in a way that fits your day-to-day life, so it’s great to know that convenience came through for you. We truly appreciate you choosing Aptive and taking the time to share your experience.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年6月1日

Hi Bill,

We really appreciate you taking the time to share this, and I’m sorry for the frustration you experienced with the missed appointment and the lack of timely notice. Waiting all day without clear communication is not the experience we want for you at Aptive, and I understand how disruptive that must have been.

We take situations like this seriously and want to make sure your time is respected going forward. If you’re open to it, please reach out to socialmedia@goaptive.com so we can look into what happened with your appointment and work toward a resolution. At Aptive, our goal is always to make sure things are handled clearly and reliably, and we appreciate the chance to do better here.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年6月3日

Hi Susan,

Thank you for taking the time to share your feedback. We’re sorry to hear you’re still noticing ant hills around your property, especially with the current heat potentially increasing activity. That’s understandably frustrating.

At Aptive, our goal is to make sure your pest concerns are fully handled with the right treatment approach and follow-through, even when seasonal conditions make things more challenging. Please reach out to socialmedia@goaptive.com directly so we can address the ant issue and make sure it’s properly taken care of for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月29日

Hi Michael,

We really appreciate you taking the time to share this. At Aptive, it’s great to hear Greg was professional, accommodating, and able to answer all your questions in a way that made the experience a positive one for you.

That level of service is exactly what we strive for, making things simple, clear, and handled the right way so you feel confident throughout the process. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月26日

Hi Steve,

Thank you so much for taking the time to share this! We’re really glad to hear Nitrell provided great service and took the time to answer all your questions.

At Aptive, our goal is to make every visit feel informative, supportive, and fully handled from start to finish, so it means a lot to know that came through in your experience. We truly appreciate you choosing Aptive and are always here whenever you need us.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月29日

Thank you for your kind feedback, Bruce. We’re so glad to hear you continue to receive fast, friendly service and that the communication throughout your visits has been helpful. Knowing our team has made the experience easy and dependable means a lot to us, and we appreciate the opportunity to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月22日

Hi Dusty,

We’re sorry to hear this experience left you feeling this way, and we understand how frustrating it is when support doesn’t feel accessible or clear. At Aptive, we do have local service teams along with customer support resources in place to help address concerns, and we want every customer to feel heard and supported.

We take feedback like this seriously and would appreciate the opportunity to look into your specific situation and clear things up directly. Please reach out to socialmedia@goaptive.com so we can review your account and address your concerns. We’ve got this handled, and we’re committed to improving your experience.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月20日

Hi Kevin,

Thank you for being part of the Aptive family and sharing your feedback! We’re glad to hear your service professional arrived on time and provided friendly, professional service while treating both indoor and outdoor areas. That consistency and attention to detail is exactly what we aim for on every visit. At Aptive, we’re here to make sure your pest protection is fully handled so you can feel confident your home is taken care of inside and out. We truly appreciate you choosing Aptive!

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月20日

Hi Diego,

Thank you for being part of the Aptive family and sharing your feedback! We’re glad to hear our team has been prompt and communicates well with you. That reliability and clarity are exactly what we strive for on every visit. At Aptive, we’re here to make sure your pest protection is fully handled so you can feel confident your home is taken care of without the stress. We truly appreciate you choosing Aptive!

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月19日

Thank you for taking the time to share this with us, Earl. It's concerning to hear there’s uncertainty around the effectiveness of the treatments for moles and that you still encountered issues with wasp nests under your deck. I understand how frustrating it is when you’re trying to stay ahead of these kinds of problems and don’t feel fully supported in doing so.

If you're open to it, we'd really appreciate the opportunity to review your account and service history so we can better understand what’s been happening during your treatments. Please contact us at socialmedia@goaptive.com with your service address and any additional details, and we’ll handle things from there!

-Alexis, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月19日

Hi there,

Thank you for sharing this! We’re really glad to hear your service professional was detailed, took the time to explain everything, and wasn’t rushed during the visit. That kind of thorough, attentive service is exactly what we aim for at Aptive.

We truly appreciate you choosing Aptive and trusting us with your home. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with careful, dependable service you can feel good about.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月21日

Hi Kenny,

We’re really glad to hear Zeke took the time to listen closely and address your concerns, that kind of attentiveness and personable approach is exactly what we look for in our service professionals at Aptive. It’s great knowing he made the experience feel comfortable while getting everything taken care of the right way. We appreciate you choosing Aptive, and we’ve got it handled from here.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月12日

Hi there,

Thank you for taking the time to share your feedback, and I’m sorry to hear your experience hasn’t reflected the results you were expecting. We understand how frustrating it can feel when treatments don’t seem to make a noticeable impact, and that’s not the experience we aim to provide at Aptive.

We also hear your concerns regarding the cancellation policy. We recognize that clarity and flexibility matter, and feedback like this is important as we continue to evaluate how we can improve the customer experience.

We’d really appreciate the opportunity to take a closer look at your account and service history to better understand what’s going on and see how we can help. Our goal is always to make sure your pest concerns are properly handled and addressed.

If you’re open to it, please reach out to socialmedia@goaptive.com so we can assist you directly.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月11日

Hi Barb,

Thank you for taking the time to share this, we really appreciate it.

We’re glad to hear your experience with Aptive has felt flexible, personal, and dependable, and that your service professional has built that kind of trusted relationship with you. It also means a lot that you chose to come back to us.

We appreciate you being part of the Aptive community. We’ve got this handled, and we’re here whenever you need us.

-Jasmine, Aptive Care Team