Aptive Pest Control - Raleigh レビュー 148

Aptive Pest Control - Raleigh からの回答

2日前

Hi there,

Thank you for taking the time to share your feedback, and I’m sorry to hear your experience hasn’t reflected the results you were expecting. We understand how frustrating it can feel when treatments don’t seem to make a noticeable impact, and that’s not the experience we aim to provide at Aptive.

We also hear your concerns regarding the cancellation policy. We recognize that clarity and flexibility matter, and feedback like this is important as we continue to evaluate how we can improve the customer experience.

We’d really appreciate the opportunity to take a closer look at your account and service history to better understand what’s going on and see how we can help. Our goal is always to make sure your pest concerns are properly handled and addressed.

If you’re open to it, please reach out to socialmedia@goaptive.com so we can assist you directly.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

3日前

Hi Barb,

Thank you for taking the time to share this, we really appreciate it.

We’re glad to hear your experience with Aptive has felt flexible, personal, and dependable, and that your service professional has built that kind of trusted relationship with you. It also means a lot that you chose to come back to us.

We appreciate you being part of the Aptive community. We’ve got this handled, and we’re here whenever you need us.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

3日前

Thank you for taking the time to share your feedback, Climmon! It’s rewarding to know our team’s professionalism made a difference, and we appreciate the opportunity to continue protecting your home from unwanted pests. Your satisfaction means a lot to us, and we're grateful you've chosen Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

6日前

Hi Erin,

Thank you for sharing this feedback. I’m really glad to hear your Aptive service experience felt professional and pleasant, that’s exactly the kind of interaction we aim to provide every time we visit your home.

At Aptive, I focus on making sure each service is respectful, straightforward, and easy for you from start to finish, because when things run smoothly like that, it feels like everything is handled the right way. We truly appreciate you being part of the Aptive neighborhood.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月7日

Hi Tony and Myrna,

Thank you for taking the time to share such thoughtful feedback and for choosing Aptive over the years. We’re really glad to hear that our service professionals have stood out to you with their care, attention to detail, and consistent communication before and after each treatment.

That level of consistency is exactly what we aim for, making sure every visit feels thorough, clear, and properly handled from start to finish, while still delivering strong value. We truly appreciate your continued trust in Aptive, and we’re always here whenever you need us, we’ve got it handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月5日

We’re really glad to hear our staff has been courteous and informative, and we appreciate you sharing your experience, Larry!

We also understand your concern regarding the service agreement and pricing. We’d be happy to take a closer look at your account and review what changed so we can clarify everything for you. If you’re open to it, please email socialmedia@goaptive.com with your service address, and we’ll be glad to help!

-Alexis, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月4日

Hi Peggy,

We really appreciate you sharing this, thank you! It’s great to hear you’ve been with Aptive for about 3 years and continue to feel completely satisfied with your service. We’re especially glad the arrival notices and seasonal communication help you stay informed and prepared ahead of each visit.

It’s also great to hear the post-service photos give you added confidence in the work being done around your home. That level of transparency and consistency is exactly how we aim to keep everything handled from start to finish. Thanks for trusting Aptive with your home, we’ve got it handled whenever you need us again!

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月4日

Thank you so much for taking the time to share your experience with us, Brian! We are thrilled to hear that our team provided you with fantastic service and thoughtfully explained the process. At Aptive, we pride ourselves on ensuring that every aspect of pest control is handled with care and expertise. Your satisfaction and understanding are paramount to us, and it's wonderful to know that service is going well for you. We really appreciate having you with us!

-Alexis, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月4日

This is great to hear, Maryellen! It's wonderful to know that both our service professionals and support team have consistently provided professional, helpful, and friendly experiences for you. It’s especially great to know that the ability to speak with a real person has stood out and made a difference for you. That kind of connection really matters to us, too. We truly appreciate your feedback and your continued trust in Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月5日

Hi Fred,

We really appreciate you sharing this, thank you for choosing Aptive. It’s great to hear our team has been consistent with communication both before and after servicing your yard, that kind of transparency is something we really prioritize.

We’re glad that clarity has made your experience smoother and more reliable. At Aptive, our goal is to make sure everything is clearly communicated and fully handled so you always know what to expect, we’ve got this handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年5月1日

It’s fantastic to hear that over the last two to three years, you’ve consistently received timely, high-quality service from our team, Susie and Glenn! We’re especially happy to know the professionalism and friendliness of our service professionals has stood out to you. Thank you for your continued support and trust in Aptive. We look forward to continue handling your pest control needs for years to come!

-Alexis, Aptive Care Team

Aptive Pest Control - Raleigh からの回答

2026年4月24日

Thank you for bringing this to our attention, Melinda. A gate being left unlatched is a serious issue, and we can absolutely understand how upsetting and stressful it must have been, especially with your dog getting out. That’s not the experience anyone should have.

Your concern deserves immediate attention, and it’s important that this is reviewed carefully so it doesn’t happen again. If you’re open to it, please reach out to us at socialmedia@goaptive.com, including your service address, so this can be escalated and investigated right away by the appropriate team. We'd be happy to help!

-Alexis

Aptive Pest Control - Raleigh からの回答

2026年4月24日

Thanks for bringing this to our attention, Robert. We aim to be as flexible as possible when it comes to scheduling, and we're so sorry this has been causing issues for you. Please feel free to email us at socialmedia@goaptive.com, including your service address, so we can review your account and ensure we handle your scheduling concerns to your satisfaction throughout the year moving forward!

-Alexis

Aptive Pest Control - Raleigh からの回答

2026年4月23日

Thanks for taking a moment to share your feedback, Lawrence! While we're glad to hear that you've experienced polite and professional service, we understand your concern about coverage gaps and the desire for more of a 'one-stop-shop' solution.

To clarify, although carpenter bees are not part of our service offerings, as they're considered a wood-destroying pest and typically require a different treatment approach, we do offer mosquito treatments for our Pro and Premium plans.

We really appreciate you sharing this perspective, as we're always exploring ways to improve for our customers. In the meantime, we're here to handle any concerns you may have at socialmedia@goaptive.com. Your feedback means a lot to us, and we'd be happy to help in any way we can, if needed!

-Alexis

Aptive Pest Control - Raleigh からの回答

2026年4月20日

We're so glad that our timely communication and thorough service met your expectations, Terrie! At Aptive, we pride ourselves on ensuring that every aspect of our service is handled with the utmost care and professionalism. Your satisfaction is our top priority, and it's wonderful to know that the detailed updates and photos provided added value to your experience. We appreciate your trust in us and look forward to continuing to serve you with the same level of excellence!

-Alexis

Aptive Pest Control - Raleigh からの回答

2026年4月21日

Hi Cheryl,

Thank you for sharing this, we really appreciate it. We’re so glad to hear your service professional took the time needed and delivered a thorough, high-quality service that left you feeling satisfied, that’s exactly the standard we aim for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit continues to reflect that same level of care, attention, and professionalism.

-Jasmine

Aptive Pest Control - Raleigh からの回答

2026年4月17日

Hi Cynthia,

Thank you for sharing this feedback, we’re glad to hear you were pleased with the service and the courtesy shown by your Aptive service professional. That combination of respect and quality work is exactly how we aim to keep everything handled during every visit. We appreciate you choosing Aptive and trusting us with your home!

-Jasmine

Aptive Pest Control - Raleigh からの回答

2026年4月15日

We are so grateful you took a moment to share this with us, Anonymous please! Your satisfaction is always our top priority, and it's wonderful to know service has been going so well. It's a pleasure to handle your pest concerns, and we really appreciate having you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Raleigh からの回答

2026年4月15日

Hi Jon,

Thank you for taking the time to share this feedback. We understand how frustrating it must have been to deal with incorrect appointment reminders, communication gaps, and missing supplies during your service. That’s not the experience we want anyone to have with Aptive.

We also appreciate you recognizing the effort of the service professional who came out. At the same time, the concerns you mentioned are important, and we’d like the opportunity to make things right. Please reach out to us at socialmedia@goaptive.com so we can review your account and get a reservice scheduled to address the areas that were missed and make sure everything is properly handled moving forward.

-Jasmine

Aptive Pest Control - Raleigh からの回答

2026年4月10日

Hi Larry,

Really appreciate you sharing this. We’re glad to hear Juan continues to take great care of your home, being prompt, reliable, courteous, and keeping you updated with photos after each visit. I’ll be sure to pass this along to him and the team at Aptive. We’re committed to making things easy and dependable for you, we’ve got this handled so you can feel confident it’s always taken care of. Thanks for being part of the Aptive family, we truly appreciate you.

-Jasmine