Aptive Pest Control - San Jose レビュー 132

Aptive Pest Control - San Jose からの回答

1日前

Hi Gregory,

Thank you for taking the time to share this feedback. We’re really glad to hear Justin took the time to listen closely to your concerns, explain the situation clearly, and walk you through the best approach before getting started. That kind of communication and problem-solving is exactly what we aim for at Aptive.

It’s great to know the issue wasn’t just discussed, but actually resolved in a way that gave you confidence in the plan moving forward. We’ve got this handled on our end, and we truly appreciate you choosing Aptive to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - San Jose からの回答

2日前

Thanks for sharing this with us, Donna! I’m glad to hear the service has continued to meet your home’s needs consistently since the beginning of your service. Providing reliable, effective service is our priority, and it's wonderful to know your treatments are being handled to your satisfaction.

We appreciate you taking the time to share your experience and are grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - San Jose からの回答

3日前

Hi Rania,

We really appreciate you taking the time to share such thoughtful feedback! It’s great to hear that your experience with Aptive has consistently been top-tier and that our service professionals have been courteous, timely, thorough, and transparent with the photo documentation.

At Aptive, we believe peace of mind starts with knowing your home is truly being taken care of, and we’re proud to help keep everything handled so you can focus on what matters most. We’ll make sure to pass along your kind words to the team.

Thank you for choosing Aptive and for trusting us to help protect your home!

-Jasmine, Aptive Care Team

Aptive Pest Control - San Jose からの回答

2026年5月4日

Thank you for taking the time to share this, John. I’m sorry for the frustration this visit caused, especially with the access limitations and the lack of clear follow-up options available when you needed support.

I’d like to take a closer look at your recent service and ensure everything is properly reviewed, including what was completed during the visit and how the back yard access was handled. We can also make sure your account notes are updated so future visits better align with your expectations and property access.

If you’re willing, please email socialmedia@goaptive.com with your service address and any details you have. I’ll make sure it gets looked into carefully so we can help bring more consistency and clarity going forward!

-Alexis, Aptive Care Team

Aptive Pest Control - San Jose からの回答

2026年4月27日

Hi Urja,

Thank you for taking the time to share this, and I’m sorry to hear about your experience. I understand how frustrating it would feel to see more pest activity after a service, especially when you’re expecting improvement. That’s not the outcome we want for you with Aptive.

Sometimes after treatment, pests can become more active before they fully subside, but what you’re describing still deserves a closer look and follow-up support. We want to make sure your concerns are properly addressed and that your service is performing as expected.

Please reach out to us at socialmedia@goaptive.com with your account details so we can review your service and help get this handled for you. At Aptive, we’ve got this handled and want to make sure your home is getting the protection you’re paying for.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年4月27日

We’re so glad to hear Fernando provided such a thorough and attentive service, Karen! It’s great to know that he took the time to clearly explain the treatment, answer your questions, and go the extra mile to handle your requests. Thank you for being the best part of Aptive!

-Alexis

Aptive Pest Control - San Jose からの回答

2026年4月22日

Hi there,

Thanks so much for sharing this, we really appreciate the thoughtful feedback and are glad to hear your experience with Aptive has been consistently positive. It’s great to know our team has been responsive, helpful, and detail-oriented while also delivering results and strong value, that’s exactly what we strive for on every visit. We truly appreciate your recommendation, and we’re always here to keep things handled for your home whenever you need us.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年4月20日

Hi John,

Thank you for taking the time to share your positive experience with Aptive. We are thrilled to hear that our service professional met your expectations by providing a clear arrival target and a detailed overview of the areas addressed, complete with photos. At Aptive, we strive to ensure that every aspect of our service is thoroughly handled, and it's gratifying to know that our efforts have resonated with you.

Your feedback is invaluable to us, and it motivates our team to continue delivering top-notch service. Should you need any further assistance or have additional questions, please don't hesitate to reach out. Remember, at Aptive, we've got this handled.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年4月21日

Hi there,

Thank you for sharing this, we really appreciate it. It’s great to hear you’ve found our service reliable, friendly, cooperative, and thorough, that’s exactly the experience we strive to deliver at Aptive. We’ve got this handled, and we’ll keep working to make sure that same level of consistency and care continues every time we visit.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年4月16日

Thank you so much for taking the time to leave us such a wonderful review, Penny! IT's fantastic to hear that you find our service to be reliable and that we've been able to carefully manage the areas around your pet enclosures. Ensuring the security and satisfaction of our customers and their pets is a top priority for us at Aptive.

Your feedback is incredibly valuable, and it motivates our team to continue delivering the best service possible. If you ever have any questions or need further assistance, please don't hesitate to reach out. We really appreciate having you with us!

-Alexis

Aptive Pest Control - San Jose からの回答

2026年3月31日

We’re happy to hear the service met your expectations, Alexandra! Professional and thorough care is what we strive for every time we're at your home. Thank you for being the best part of Aptive!

-Alexis

Aptive Pest Control - San Jose からの回答

2026年3月27日

Hi Kang,

Thank you for sharing your experience! I’m thrilled to hear that Austen was professional, knowledgeable, and thorough in identifying the carpenter ants. Providing clear communication, photos, and insight into the root cause is exactly the kind of service we aim to deliver at Aptive.

We take pride in making sure every service is fully handled, from accurately diagnosing the problem to ensuring effective treatment, so you can feel confident your home is protected. We truly appreciate you choosing Aptive and being part of our neighborhood. You can always count on us, we’ve got it handled!

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年3月23日

Hi Dave,

We’re thrilled to hear that Austen provided such thorough and attentive service! At Aptive, we take pride in making sure every visit is handled carefully and that all of your concerns are addressed, so you can feel confident your home is protected. Thank you for trusting our team, we’ve got this handled and are happy to provide service you can rely on!

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年3月16日

Hi Cathy,

Thank you for sharing your feedback! We’re delighted to hear that our team keeps you informed ahead of each visit and provides polite, friendly service while addressing any concerns you may have. At Aptive, we strive to combine effective pest control with clear communication and a positive customer experience, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年3月16日

Hi Jackie,

Thank you for sharing your feedback! We’re glad to hear that our team is punctual and shows up on the scheduled day. At Aptive, we strive to provide reliable, timely service while ensuring every customer feels confident in the care we provide, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年3月16日

Hi Carol,

Thank you for sharing your feedback! We’re thrilled to hear that James provided excellent service, attentively addressed your needs, and handled everything efficiently and professionally. At Aptive, we take pride in having service professionals who combine effective pest control with courteous, considerate care, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年3月12日

Hi Patricia,

Thank you for taking the time to share this feedback. I completely understand how frustrating it must have been to have service completed without the notice you expected, especially when your preference was for service only twice a year. That kind of misalignment around scheduling can understandably cause concern.

At Aptive, we want our customers to feel informed and comfortable with when service is taking place, and you should also be able to clearly see what work was completed at your home. Your comments about the notification, service frequency, and documentation are important and help us take a closer look at where the experience can be improved.

We would really appreciate the opportunity to review your account and make sure your service plan reflects the schedule you originally wanted. Please reach out to us at socialmedia@goaptive.com so we can take a closer look and work toward a solution with you.

Thank you again for sharing your experience and for giving Aptive the chance to make this right.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年3月2日

Hi James,

Thank you for taking the time to share your experience! We’re thrilled to hear that our treatments effectively resolved your ant problem and that your home has stayed protected. It’s also wonderful to know that our service professionals made a positive impression with their professionalism and courtesy.

At Aptive, we take pride in providing thorough, effective, and reliable service to keep your home protected and comfortable. We truly appreciate your trust in us and look forward to continuing to support your home’s pest control needs.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年3月2日

Hi there,

Thank you for sharing your experience with us. I completely understand how frustrating it must be to continue dealing with a mouse in your home despite multiple visits. At Aptive, our goal is to provide effective solutions and peace of mind, and I’m sorry that this has been an ongoing issue for you.

We want to make sure this is fully resolved. If you haven’t already, please reach out to us directly at socialmedia@goaptive.com so we can review your account, assess the current approach, and make any necessary adjustments to get the results you deserve. Your feedback is important, and we’re committed to providing the quality service that Aptive is known for.

Thank you again for bringing this to our attention and for giving us the opportunity to make it right.

-Jasmine

Aptive Pest Control - San Jose からの回答

2026年3月2日

Hi Joanna,

Thank you for sharing your experience with us. I completely understand how frustrating it must be to deal with multiple pest outbreaks so close together and to feel that our treatments weren’t effective. At Aptive, we aim to provide reliable and effective service, and I’m truly sorry that your experience did not meet those expectations.

I also understand your concerns about scheduling during holidays and weather conditions. Your feedback is important, and we take it seriously as we work to improve our communication, scheduling practices, and treatment effectiveness.

If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can review your account and discuss the best approach to ensure your pest issues are properly addressed. We’re committed to providing the quality service and peace of mind that Aptive is known for.

Thank you again for giving us the opportunity to learn from your experience and make improvements.

-Jasmine