Aptive Pest Control - Virginia Beach レビュー 86

Aptive Pest Control - Virginia Beach からの回答

2026年6月19日

Hi Deborah,

Thank you for your feedback! We’re glad to hear the service was completed quickly and efficiently. At Aptive, we aim to respect your time while still making sure your pest control needs are fully taken care of.

We appreciate you choosing Aptive and are always here whenever you need us.

-Jasmine, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年6月15日

Hi Julie,

Thank you for taking the time to share this detailed feedback. We’re very sorry for the frustration this caused. We understand how important it is to have a confirmed appointment time and clear communication, especially when you made plans to be home.

What you experienced is not the standard we aim for at Aptive. Showing up earlier than expected without proper notice is not the level of respect or reliability you should receive. We’d appreciate the opportunity to look into this further and make it right. Please reach out to socialmedia@goaptive.com directly so we can review your account and get this handled appropriately.

-Jasmine, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年6月2日

Hi Matthew,

It's great to hear that Isaac took the time to communicate his plan, listen to your concerns, and give extra attention to the specific areas you pointed out. That level of communication and follow-through can make all the difference, and we're glad he delivered the experience you were looking for.

At Aptive, we want our customers to feel confident that their concerns are heard and handled with care. Thank you for recognizing Isaac's excellent work and for choosing Aptive. We're grateful to have you as part of Aptive!

-Jasmine, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年5月26日

Thank you for sharing your feedback with us, Marty. Treatment schedules and frequency are important details to feel clear on from the beginning, and we’re sorry to hear this left you feeling caught off guard. When you have a moment, please email socialmedia@goaptive.com with your service address and any questions or concerns about your scheduled services so our team can review your account and handle this for you. We'd be glad to assist!

-Alexis, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年5月21日

It's absolutely wonderful to hear the team remained committed to providing full coverage service, even in less-than-ideal weather conditions, Adriane! It’s great to know the effort and determination shown during the visit stood out to you and made a positive impact. Our team works hard to deliver thorough, dependable care no matter the circumstances. We truly appreciate you being a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年5月14日

Hi Sharon,

Thank you for taking the time to share this. I’m sorry to hear your experience has left you feeling this way, especially around pricing and the contract terms. That’s not the impression we want anyone to have after working with Aptive.

We aim to be clear and upfront about all service details so there are no surprises, and it sounds like we missed the mark in how that was communicated.

Please reach out to socialmedia@goaptive.com so we can review your account with you directly and walk through your options. At Aptive, we’ve got this handled, and we want to make sure you feel informed and confident moving forward.

-Jasmine, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年5月4日

Hi Tammy,

We really appreciate you sharing this, thank you! It means a lot to hear that your decision to switch to Aptive has been a positive one over the years.

We’re especially glad to hear our service professionals have been professional, knowledgeable, and proactive in making sure your concerns are fully addressed and not becoming ongoing issues. That kind of consistency is exactly what we strive for, making sure your home protection is handled thoroughly and with real care each visit.

Thanks for the strong recommendation and for being part of the Aptive family, we’ve got it handled whenever you need us again!

-Jasmine, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年4月29日

We really appreciate you taking the time to share this, Brandon! It’s great to hear that the communication and follow-up have consistently met your expectations; that’s something our team puts a lot of care into.

It also means a lot to know you’ve been with Aptive for years and have continued to have a positive experience. Thank you for your continued trust, and we’re grateful for the opportunity to help handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年4月27日

Hi Wayne,

Thank you for taking the time to share this feedback, we really appreciate it. I’m glad to hear the service has been effective overall, but I also understand your concerns around scheduling accuracy, communication, and consistency between service professionals. That kind of experience can definitely feel frustrating.

At Aptive, we aim to make everything feel seamless and reliable, so feedback like this helps us improve how those details are handled and ensure more consistency from visit to visit. We appreciate you sticking with us, and we’ve got this handled as we continue working to improve your experience.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月27日

Hi Terrance,

Thank you for taking the time to share this, we really appreciate it! It’s great to hear you experienced quick service, clear communication, friendly staff, and most importantly, no insects in your home, that’s exactly what we aim for at Aptive.

We also hear your feedback on pricing and appreciate you sharing that perspective. We’re always working to make sure everything is handled smoothly and delivers strong value.

Thank you for choosing Aptive, we’ve got this handled for you.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月23日

Thanks for sharing this, Sherrie! We're so glad our treatments are helping with the pest issues you've been experiencing. Your satisfaction is always our top priority, and you can count on our team here at Aptive to ensure your needs are handled with the care you deserve. It's always a pleasure to treat your home, and we appreciate having you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年4月20日

Hi Cheryl,

Thank you so much for sharing your wonderful experience with Aptive! We are thrilled to hear that our service professional consistently meets your expectations by being punctual and attentive to your needs. Ensuring that every detail is handled with care, like closing the gate, is part of our commitment to providing exceptional service. Your satisfaction is our top priority, and it's rewarding to know that we've got this handled for you. We truly appreciate your support and look forward to continuing to serve you with the same level of dedication.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月17日

Thanks for sharing this, Michael! It's great to hear your treatment went smoothly and that you had a great experience with our service. Providing the best treatments possible is our priority, and your feedback is greatly appreciated. If you ever need assistance in the future, please don't hesitate to reach out. It's always a pleasure to handle your pest concerns, and we're grateful to have you as a part of Aptive!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年4月15日

We are so grateful you took a moment to share this with us, Douglas Graham! Your satisfaction is always our top priority, and it's wonderful to know service has been going so well. It's a pleasure to handle your pest concerns, and we really appreciate having you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年4月10日

Hi James,

Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear that your experience in Virginia has been disappointing, especially after your positive experience with Aptive in Texas. I can understand how frustrating it must be to deal with a persistent ant issue despite multiple visits, and to feel like expectations weren’t met.

What you described, including the missed communication about a specialized treatment and the ongoing issue, is not the level of consistency or follow-through we aim for. We also understand your concern about the cancellation request not being clearly confirmed.

We’d appreciate the opportunity to review your account, confirm the cancellation status, and look into what happened so this can be properly handled. Please reach out to us directly at socialmedia@goaptive.com so we can address this with the urgency it deserves.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月6日

Hi Leonard,

Thank you for sharing your feedback! We’re thrilled to hear you’ve seen a significant reduction in roaches and that your kitchen is more comfortable. At Aptive, our goal is to make every pest concern fully handled, so you can enjoy a protected home with confidence. We appreciate you choosing us and look forward to keeping your home handled and protected in the months ahead.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月7日

We're so glad our service professional was attentive to your pest concerns and took proactive steps to handle them, Jill! Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. Our team at Aptive looks forward to continue providing exceptional service for years to come!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年4月7日

It's great to hear that you've been satisfied with our services and that our team has been punctual and effective in addressing your pest control needs, Kathleen! Your feedback is incredibly valuable to us, and we're delighted to know that we've met your expectations. If you ever need further assistance, please don't hesitate to reach out. We appreciate your trust in Aptive to handle your pest control needs!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年3月31日

Thank you so much for your kind words, Trinna! We’re truly grateful to hear that both our customer service team and service professionals have made such a positive impact. It means a lot to know you’ve found the service helpful, professional, and a good value. We appreciate your support and are glad to have you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年3月31日

Hi Moses,

Thank you for sharing your feedback! We’re glad to hear that our team arrived on time and provided service as expected. At Aptive, we take pride in making sure every visit is fully handled, so you can have peace of mind knowing your home is protected.

We truly appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!

-Jasmine