Aptive Pest Control - Virginia Beach レビュー 81

Aptive Pest Control - Virginia Beach からの回答

5時間前

Hi Sharon,

Thank you for taking the time to share this. I’m sorry to hear your experience has left you feeling this way, especially around pricing and the contract terms. That’s not the impression we want anyone to have after working with Aptive.

We aim to be clear and upfront about all service details so there are no surprises, and it sounds like we missed the mark in how that was communicated.

Please reach out to socialmedia@goaptive.com so we can review your account with you directly and walk through your options. At Aptive, we’ve got this handled, and we want to make sure you feel informed and confident moving forward.

-Jasmine, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年5月4日

Hi Tammy,

We really appreciate you sharing this, thank you! It means a lot to hear that your decision to switch to Aptive has been a positive one over the years.

We’re especially glad to hear our service professionals have been professional, knowledgeable, and proactive in making sure your concerns are fully addressed and not becoming ongoing issues. That kind of consistency is exactly what we strive for, making sure your home protection is handled thoroughly and with real care each visit.

Thanks for the strong recommendation and for being part of the Aptive family, we’ve got it handled whenever you need us again!

-Jasmine, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年4月29日

We really appreciate you taking the time to share this, Brandon! It’s great to hear that the communication and follow-up have consistently met your expectations; that’s something our team puts a lot of care into.

It also means a lot to know you’ve been with Aptive for years and have continued to have a positive experience. Thank you for your continued trust, and we’re grateful for the opportunity to help handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Virginia Beach からの回答

2026年4月27日

Hi Wayne,

Thank you for taking the time to share this feedback, we really appreciate it. I’m glad to hear the service has been effective overall, but I also understand your concerns around scheduling accuracy, communication, and consistency between service professionals. That kind of experience can definitely feel frustrating.

At Aptive, we aim to make everything feel seamless and reliable, so feedback like this helps us improve how those details are handled and ensure more consistency from visit to visit. We appreciate you sticking with us, and we’ve got this handled as we continue working to improve your experience.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月27日

Hi Terrance,

Thank you for taking the time to share this, we really appreciate it! It’s great to hear you experienced quick service, clear communication, friendly staff, and most importantly, no insects in your home, that’s exactly what we aim for at Aptive.

We also hear your feedback on pricing and appreciate you sharing that perspective. We’re always working to make sure everything is handled smoothly and delivers strong value.

Thank you for choosing Aptive, we’ve got this handled for you.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月23日

Thanks for sharing this, Sherrie! We're so glad our treatments are helping with the pest issues you've been experiencing. Your satisfaction is always our top priority, and you can count on our team here at Aptive to ensure your needs are handled with the care you deserve. It's always a pleasure to treat your home, and we appreciate having you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年4月20日

Hi Cheryl,

Thank you so much for sharing your wonderful experience with Aptive! We are thrilled to hear that our service professional consistently meets your expectations by being punctual and attentive to your needs. Ensuring that every detail is handled with care, like closing the gate, is part of our commitment to providing exceptional service. Your satisfaction is our top priority, and it's rewarding to know that we've got this handled for you. We truly appreciate your support and look forward to continuing to serve you with the same level of dedication.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月17日

Thanks for sharing this, Michael! It's great to hear your treatment went smoothly and that you had a great experience with our service. Providing the best treatments possible is our priority, and your feedback is greatly appreciated. If you ever need assistance in the future, please don't hesitate to reach out. It's always a pleasure to handle your pest concerns, and we're grateful to have you as a part of Aptive!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年4月15日

We are so grateful you took a moment to share this with us, Douglas Graham! Your satisfaction is always our top priority, and it's wonderful to know service has been going so well. It's a pleasure to handle your pest concerns, and we really appreciate having you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年4月10日

Hi James,

Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear that your experience in Virginia has been disappointing, especially after your positive experience with Aptive in Texas. I can understand how frustrating it must be to deal with a persistent ant issue despite multiple visits, and to feel like expectations weren’t met.

What you described, including the missed communication about a specialized treatment and the ongoing issue, is not the level of consistency or follow-through we aim for. We also understand your concern about the cancellation request not being clearly confirmed.

We’d appreciate the opportunity to review your account, confirm the cancellation status, and look into what happened so this can be properly handled. Please reach out to us directly at socialmedia@goaptive.com so we can address this with the urgency it deserves.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月6日

Hi Leonard,

Thank you for sharing your feedback! We’re thrilled to hear you’ve seen a significant reduction in roaches and that your kitchen is more comfortable. At Aptive, our goal is to make every pest concern fully handled, so you can enjoy a protected home with confidence. We appreciate you choosing us and look forward to keeping your home handled and protected in the months ahead.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年4月7日

We're so glad our service professional was attentive to your pest concerns and took proactive steps to handle them, Jill! Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. Our team at Aptive looks forward to continue providing exceptional service for years to come!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年4月7日

It's great to hear that you've been satisfied with our services and that our team has been punctual and effective in addressing your pest control needs, Kathleen! Your feedback is incredibly valuable to us, and we're delighted to know that we've met your expectations. If you ever need further assistance, please don't hesitate to reach out. We appreciate your trust in Aptive to handle your pest control needs!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年3月31日

Thank you so much for your kind words, Trinna! We’re truly grateful to hear that both our customer service team and service professionals have made such a positive impact. It means a lot to know you’ve found the service helpful, professional, and a good value. We appreciate your support and are glad to have you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Virginia Beach からの回答

2026年3月31日

Hi Moses,

Thank you for sharing your feedback! We’re glad to hear that our team arrived on time and provided service as expected. At Aptive, we take pride in making sure every visit is fully handled, so you can have peace of mind knowing your home is protected.

We truly appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年3月25日

Hi Susan,

Thank you for sharing this, it really means a lot to us at Aptive! We’re glad to hear our team has been friendly and quick to respond when you need us, that’s exactly the kind of experience we strive to provide.

We appreciate you choosing Aptive and trusting us with your home. Whenever something comes up, you can count on us to keep it handled and make things as easy as possible for you.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年3月20日

Hi there,

We’re thrilled to hear you found our team professional with great follow-through. At Aptive, we take pride in making sure every pest concern is fully handled so you can enjoy a worry-free home. Thank you for trusting us, we’re always here to ensure any future needs are handled with the same care and attention.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年3月16日

Hi Larry,

Thank you for taking the time to share your experience. I’m glad to hear that your service professional did a good job, but I completely understand how frustrating it must have been to have the appointment arrive well before your scheduled time. Your time is valuable, and it’s important that our visits align with the windows we provide.

At Aptive, we strive to respect our customers’ schedules while providing thorough and effective service. Your feedback will be shared with our operations team to help prevent scheduling issues like this in the future.

Please don’t hesitate to reach out to us at socialmedia@goaptive.com if you’d like us to review your account or discuss this further. We truly appreciate you bringing this to our attention and giving us the opportunity to improve.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年3月10日

Hi Michael,

Thank you for your kind words! We’re glad to hear you’re happy with the service you’ve received. At Aptive, we take pride in providing reliable, thorough, and professional pest control for every home, and your feedback means a lot to our team. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年3月9日

Hi Geoffrey,

Thank you for taking the time to share your feedback. We’re glad to hear that our service professionals have provided a positive experience.

We completely understand your concern about voles as the season changes. At Aptive, we adjust our treatments based on seasonal pest activity to ensure your home and property remain protected. If you’re seeing any vole activity or have specific areas of concern, please reach out to us directly at socialmedia@goaptive.com so we can make sure the treatment plan is focused where it’s needed most.

We truly appreciate you being part of the Aptive family and giving us the opportunity to keep your home and property safe and comfortable.

-Jasmine