Aptive Pest Control - Virginia Beach レビュー 

Aptive Pest Control - Virginia Beach からの回答

2026年1月26日

Hi Cheryl,

Thank you so much for sharing your experience! We’re thrilled to hear that our approach has made such a positive difference in controlling mice in your home. It’s wonderful to know that Jacob and our team have provided professional, thorough service and that our bait box system has given you the results you were looking for.

At Aptive, we take pride in delivering effective pest protection and attentive care to every home in our neighborhood. We truly appreciate you trusting us to protect your home, and your kind words mean a lot to our team!

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年1月12日

Hi Rex,

We’re glad to hear that our service professional was knowledgeable about your home and that you’ve had no indoor bug activity for several months. At Aptive, we take pride in providing effective, tailored solutions that keep our neighbors’ homes protected. We also appreciate your feedback about appointment windows and will share it with our team as we continually look for ways to make scheduling as convenient as possible. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2026年1月2日

Hi Tyler,

I can understand how frustrating this experience has been, especially when expectations around pricing and specific service requests were not met. That is not the experience we want anyone to have with Aptive.

The concerns you raised about the monthly cost and the repeated requests to remove wasp nests, particularly in second floor eaves, are important. When details and photos are provided ahead of time, they should be reviewed so the service professional arrives prepared. When that does not happen, it can feel like your input is being overlooked, and that matters to us.

We also hear your concerns around communication and the lack of personal engagement. Aptive is built on people caring for people’s homes, and when that connection feels missing, we need to do better.

We would appreciate the opportunity to review your account, address the pricing conversation, and make sure your service concerns are properly handled. Please reach out to us directly at socialmedia@goaptive.com so we can take a closer look and work toward making this right. Your feedback is valuable, and we want to improve your experience moving forward.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年12月15日

Hi Jean,

Thank you for sharing your feedback! We’re thrilled to hear that you’ve haven't seen any bugs this fall. At Aptive, we take pride in providing effective and thorough pest control to keep your home protected throughout the seasons.

We truly appreciate you being a part of the Aptive community and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年12月8日

Hi there,

We’re so glad to hear about your experience! At Aptive, providing clear communication, thorough explanations, and attentive service is at the heart of what we do, so it’s wonderful to know it made a difference for you. Feedback like yours inspires our team to continue delivering thoughtful, reliable, and caring service to all our neighbors.

Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年11月10日

Hi Ando,

We’re so glad to hear that our service professional provided great service and that your home is protected! At Aptive, we take pride in delivering thorough and effective solutions to keep your home comfortable. Thank you for choosing Aptive and trusting us to care for your home!

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年10月31日

Hi there,

We’re thrilled to hear that your issue was resolved quickly! At Aptive, we strive to provide prompt, effective service while making sure every home is treated with care and attention.

Thank you for trusting Aptive to keep your home comfortable and protected. We truly appreciate having you as part of the Aptive neighborhood and look forward to serving you in the future.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年10月27日

Hi Ann,

Thank you for sharing your feedback. We’re glad to hear that your service professional provided friendly and professional service. At Aptive, we take pride in ensuring every customer receives reliable, courteous, and thorough care.

We truly appreciate you being part of the Aptive community and look forward to continuing to provide a positive experience.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年10月20日

Hi Michael,

Thank you for sharing your feedback. We’re glad to hear that our team has been able to help with spiders, wasps, and other insects around your home. At the same time, we sincerely apologize that our mosquito and rodent services have not met your expectations. We take concerns like this seriously and want to ensure you’re getting the effective pest control you deserve. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, discuss your concerns in detail, and work to find a solution that addresses the issues you’ve experienced.

We appreciate you being a part of the Aptive neighborhood and giving us the opportunity to make this right.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年10月16日

Hi Dale,

Thank you for sharing your experience! We’re glad we could schedule an urgent treatment to address the swarming wasps outside of your regular plan. At Aptive, we understand how important it is to act quickly when pests become a concern, and we’re happy to provide timely solutions to keep your home safe.

We truly appreciate you being a part of the Aptive neighborhood and trusting us to protect your home when it matters most.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年10月6日

Hi Lisa Beth,

Thank you for sharing your experience. I’m very sorry to hear about the issues with your mosquito containers and the frustration this has caused. At Aptive, we take feedback like yours seriously and want to ensure our services meet the high standards we promise.

To help us review your account and the agreement on file, please reach out to us at socialmedia@goaptive.com with your service address and any details regarding your service history. We also encourage you to share any notes or documentation from your interactions with our team so we can fully understand the situation and work toward a resolution. Your experience is important to us, and we genuinely appreciate the opportunity to make this right.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年10月6日

Hi Floyd,

Thank you for sharing your experience! We’re thrilled to hear that our service professional was thorough, took the time to explain everything, and left such a positive impression. At Aptive, we strive to provide attentive, professional, and personalized service for every customer, and it’s wonderful to know our efforts are appreciated.

We’ll make a note of your request and do our best to have him return for your future treatments whenever possible. We truly value having you as part of the Aptive family and look forward to continuing to keep your home protected.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年10月3日

Hi Steve,

Thank you for sharing your experience! We’re thrilled to hear that our service professional was helpful and knowledgeable and that your ant problem was resolved on the first visit. At Aptive, we take pride in providing effective, reliable solutions while making sure our customers feel supported every step of the way. We truly appreciate you choosing Aptive and being part of our neighborhood, and we’re so glad you’re happy with the results!

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年8月22日

Hi Matthew,

Thank you for sharing your experience and for being a valued customer over the years. I’m glad to hear that our agents have been helpful, polite, and prompt, but I’m truly sorry that you’re still experiencing issues with little black ants.

At Aptive, we take pride in providing effective pest control, and we want to make sure your ant concerns are properly addressed. We’d be happy to schedule a reservice to target the ants and review your account to ensure we’re doing everything we can to resolve this issue. Please feel free to reach out to us directly at socialmedia@goaptive.com.

Your feedback is important to us, and it helps us continue improving so every customer receives the reliable, thorough service Aptive is known for.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年8月20日

Hi Wayne,

We’re thrilled to hear that our team consistently provides courteous and effective service! It’s wonderful to know that Bishop has made such a positive impact. Our service professionals take pride in delivering reliable and attentive care, and it’s great to hear his efforts are appreciated.

Thank you for being a valued part of the Aptive neighborhood and trusting us to keep your home comfortable!

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年8月15日

Hi there,

Thank you for sharing this detailed feedback. We’re very sorry to hear about your experience. It’s clear we’ve fallen short of delivering the thorough service you expected from Aptive, and that’s unacceptable. The level of inconsistency you described, especially regarding your mosquito treatments and the areas you specifically requested to be serviced, does not reflect our standards.

We’d like to make this right. Please reach out to us directly at socialmedia@goaptive.com so we can address the missed treatments, ensure your property is serviced exactly as agreed, and coordinate a corrective visit at no cost. We’d also like to review your service plan in detail to make sure everything is clear and aligned with your expectations.

Thank you for bringing this to our attention. Your trust means a lot to us, and we want to earn it back.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年8月13日

Hi there,

Thank you for sharing your experience and for trusting Aptive to protect your home. We’re thrilled to hear that our service professional was attentive, communicative, and thorough, and that the treatments have made a noticeable difference in reducing pests in your home. Feedback like yours motivates our team to continue providing the high-quality, reliable, and personalized pest control our customers deserve.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年8月4日

Hi Jason,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the inconsistency in your service—especially learning that bait was left out during a previous visit. That’s unacceptable, and we understand how frustrating it is to feel like you're paying for incomplete work. At Aptive Environmental, thoroughness and reliability are non-negotiables, and we clearly fell short here.

We also recognize how difficult it’s been to coordinate interior service visits, and we agree—convenience and predictability are key to an exceptional customer experience. We appreciate your patience and want to make this right. We’ll make sure your most recent service professional is scheduled for consistent follow-ups, and we’re happy to work with you to arrange a schedule that better fits your needs moving forward.

Please don’t hesitate to reach out to us directly at socialmedia@goaptive.com so we can confirm the details and ensure your next services are seamless and complete.

Thank you again for your honest feedback—it’s what helps us improve and deliver the level of care our Aptive customers deserve.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年7月31日

Hi Chris,

We’re so sorry to hear that no one showed up as expected—that’s definitely not the kind of experience we aim to provide at Aptive Environmental. Your time matters, and we completely understand how frustrating this must have been.

We’d really appreciate the opportunity to make this right. When you have a moment, please reach out to us at socialmedia@goaptive.com so we can look into this for you and get things back on track.

Thank you for bringing it to our attention—we’re here to help and committed to doing better.

-Jasmine

Aptive Pest Control - Virginia Beach からの回答

2025年7月28日

Hi Cindy,

Thanks so much for your feedback. We're glad to hear the spiderwebs weren’t a major issue, but we completely understand how frustrating that wide service window can be. At Aptive, we know your time is valuable, and we’re actively working to improve our scheduling options so we can offer narrower, more convenient timeframes. Your input helps us get better, and we truly appreciate you taking the time to share it. If there’s ever anything you need in the meantime, please don’t hesitate to reach out—we’re here to help!

-Jasmine