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aql レビュー 96

TrustScore 5段階評価の3.5

3.5

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち1の評価

Scam callers, same number claiming to be virgin, hm tax and plus net, and that's only today. Blocked the number and will report to trading standards as aql clearly aren't interested in who uses their,... もっと見る

企業が回答しました

5つ星のうち3の評価

Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... もっと見る

5つ星のうち3の評価

I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... もっと見る

企業が回答しました

5つ星のうち5の評価

How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... もっと見る

企業情報

  1. テレコミュニケーション サービス プロバイダー
  2. インターネット サービス プロバイダ

aql について

当該企業による記述

At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.

In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.

aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.

Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.


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3.5

まあまあ

TrustScore 5段階評価の3.5

96件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 87%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Easy to use regarding topping up txts

Easy to use regarding topping up txts. But would prefer price to be 50% less!!

2024年12月17日
aql ロゴ

aql からの回答

Hi George,

We’re glad to hear that you find our messaging service easy to use!
We understand how much value customers place on affordability, and do our best to offer a pricing structure that provides the best possible service at a sustainable price. We appreciate your input and will take your comments into account. Feel free to get in touch if you have other comments and suggestions.

5つ星のうち5の評価

AQL's awesome hackathon in Leeds

I participated in AQL's hackathon in Leeds and I particularly enjoyed it. Ahead of the hackathon, all the docs, notes, code repositories, etc where sent ahead of time. You were told exactly how your system should be setup so that you hit the ground running once your arrive (you wouldn't be bogged down with setup trivia at the venue).
The expectations from the Hackathon's where very clear, the tasks and how to go about them was also well explained.
They also had Staff on ground to help folks who might have issues either understanding or implementing the tasks.
The success criteria was also quite clear leading up to how the winners in the hackathon emerged.
In an LLM first world now, I really liked how forward thinking they were to include some of that into the hackathon.
Generally I think the hackathon was beautifully organised and well thought through.
One place of improvement I'll recommend is that the Hackathon woulld solve novel issues that have not been already solved in either the IOT, energy or environment space... whilst the Hackathon may not provide enough time to solve the issue... it might be the foundation of Open Source Software contribution for most of the attendees.

2024年4月29日
aql ロゴ

aql からの回答

Hi King,

We're thrilled to hear how much you enjoyed the hackathon we held! Thank you for leaving such a considered and thought out review, it's always great to hear about the positive impacts our events have on attendees.

5つ星のうち5の評価

Excellent Expertise and Seamless Solutions

We recently worked with aql to develop a platform for our remote unit, which required expert software solutions to enable precise control over its functions both remotely and nearby. From the very beginning, the team at aql demonstrated exceptional expertise and a thorough understanding of our unique requirements.

Their platform has significantly streamlined our operations, ensuring smooth control and reliable performance. The communication throughout the process was outstanding, and they were quick to address any questions or adjustments we needed along the way.

If you’re looking for a software company that combines technical know-how with a customer-centric approach, I highly recommend aql.

2024年11月30日
aql ロゴ

aql からの回答

Hi Carole,

Thank you for letting us know that aql's professional knowledge, service and talent has helped you to develop your platform. We strive to provide the best possible service and are glad that you have had a positive experience with us.

5つ星のうち5の評価

Super helpful

Super helpful.
Super friendly.
Super service.

2024年12月12日
自発的なレビュー
aql ロゴ

aql からの回答

Hi Frank,

We're so happy to hear you've had such a positive experience with aql. We hope you continue to find our service friendly and helpful!

5つ星のうち5の評価

AQL hackathon series

The team are first class and the technology and materials equally impressive!

2024年12月18日
aql ロゴ

aql からの回答

Hi Mark,

We're happy to hear you've enjoyed working with our team and have had a positive experience of the hackathons we have held! We look forward to seeing you at future events.

5つ星のうち5の評価

Feedback

All requests I have made have been dealt with effectively and efficiently.

2024年12月18日
aql ロゴ

aql からの回答

Hi Mark,

We're glad to hear that your experiences with aql have been effective and efficient. Thank you for your positive review!

5つ星のうち5の評価

Support team are always helpful

Support team are always helpful. Easy to use SMSs. Simple payment process.

2024年11月28日
aql ロゴ

aql からの回答

Hi Ka,

Thank you for your positive review. We're really pleased to hear you find our messaging service easy to use and that payment has been smooth and simple.

5つ星のうち5の評価

Fully recommend

aql is a highly professional company; queries are answered quickly and efficiently. Support staff are knowledgeable and focus on actually resolving customer issues, rather than simply closing tickets. Very refreshing attitude.

2024年4月13日
aql ロゴ

aql からの回答

Hi S Roberts,

Thank you for your kind review. We're glad you have found our services to be efficient and professional and that you've had a positive experience with our support staff. We look forward to your continued support!

5つ星のうち5の評価

easy web accounting service

reminders when low credit and web purchase of credits straight forward

2023年12月13日
aql ロゴ

aql からの回答

Hi Scotspecs,

We're thrilled to hear you find using our services straight forward and easy. We look forward to your continued custom.

Thanks

5つ星のうち5の評価

Excellent as always

Excellent as always

2024年12月10日
aql ロゴ

aql からの回答

Hi Mr Hughes,

Thank you for your positive review! We're really glad to hear you found working with us excellent and will do our best to ensure you remain as happy with our services going forward.

5つ星のうち5の評価

Extremely High Standards

From the first meeting, the team at AQL was extremely helpful, guiding me through everything—from the initial agreements and facility tours to the onboarding process. Unfortunately, I had to recently dismantle our installation due to IT restructuring, but I couldn’t recommend this data centre more highly. The setup at Salem Church is world-class, and the security measures are exceptionally reassuring.

2023年12月14日
aql ロゴ

aql からの回答

Hi Andy,

Thank you for your kind review. We're glad to hear you found working with us to be such a positive experience. We very much hope to see you return as a customer again in the future.

5つ星のうち5の評価

So easy to buy credit

So easy to buy credit, distribute between branches. Getting notifications on time. Excellent customer services.

2024年12月9日
aql ロゴ

aql からの回答

Hi Suzal,

Thank you for your kind review. We're really glad to hear you've found buying and distributing credit with aql easy and are happy you've found our customer service to be great.

5つ星のうち4の評価

Reliable

In all of my dealings so far the service has been reliable with no issues.

Put simply, it has worked

2024年12月13日
aql ロゴ

aql からの回答

Hi Ian,

We're glad to hear you've found our services reliable and that everything has worked well for you. Don't hesitate to reach out if you need assistance with anything in the future.

Thank you

5つ星のうち5の評価

Very efficient and helpful

Very efficient and helpful

2024年12月13日
aql ロゴ

aql からの回答

Hi there,

Thank you for your kind review. We are really glad you've found our services efficient and helpful and hope you continue to enjoy working with aql

5つ星のうち5の評価

Easy to use

Easy to use, great tracking data and real time operation.

2024年12月11日
aql ロゴ

aql からの回答

Hi Ian,

We're really glad to hear that you are enjoying using aql's services and that you are satisfied with our offerings.

Thank you for the kind review

5つ星のうち5の評価

My team won a really enjoyable event

My team won a really enjoyable event. Thank you to Josh and AQL for taking the time to organise this.

2024年10月30日
自発的なレビュー
aql ロゴ

aql からの回答

Hi Olly,

Thanks for your kind review (and congratulations for winning)! We really enjoyed hosting the hackathon and are glad you got as much out of it as we did.

5つ星のうち5の評価

Hackathon highly rated.

I found the hackathon to be very well planned.
A lot of thought had gone into designing the smart city scenario and much hard work must have gone into the varied challenges that were set and the way they functioned in a browser-friendly web application.
The difficulty level was a bit beyond me as a beginning level coder, but thankfully others on my team picked up the slack.
I had lots of fun and it was a great experience, but since the event was promoted in first-year university lectures, it would have nice either to have had a few tasks that were within the reach of computer science freshers, or a debriefing afterwards to explain how some of the tasks could have been completed.
Nonetheless, the event still definitely deserved 5 stars.

2024年10月30日
自発的なレビュー
aql ロゴ

aql からの回答

Hi there,

Thank for for your valuable feedback. We appreciate you taking the time to let us know what you enjoyed and what could be improved from our recent hackathon. All feedback is valuable, so we will take your suggestions on board. We hope to see you at a future event soon.

Thanks

5つ星のうち5の評価

Brilliantly-challenging hackathon

aql hosted an exceptional hackathon on our campus at the University of Huddersfield. Our undergraduate students completed a series of challenges increasing in difficulty, and had to work together using the skills they have developed on their Computing and Computer Science degrees to solve these real-world problems. The aql team were incredibly supportive, professional and friendly with all the students, and I would recommend this as a brilliant activity to engage students in developing their skills beyond their course in preparation for the workplace.

2024年10月30日
aql ロゴ

aql からの回答

Hi Josh,


We're so glad you and the students enjoyed the hackathon we held at the University of Huddersfield. Thank you for your kind review, we hope to see you and some of your students at our future events!

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