I bought two water filters for my parents in Spain. They were supposed to be delivered through DPD and then SEUR. Someone in the delivery process (I do not know which one of the companies) made up th... ãã£ãšèŠã
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Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... ãã£ãšèŠã
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As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... ãã£ãšèŠã
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I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... ãã£ãšèŠã
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AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss â Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
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The product is fine
The product is fine. It's a little slower than I thought, but I can live with it.
2026幎5æ28æ¥
AquaTru ããã®åç
Hello Carolâ, thank you for taking the time to share your experience with us!
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa
Defective machine
We were given a defective water dispenser for our office. Customer service refused to take your largest most expensive unit back. We had to hire a plumber for >$200.00 to get replacement parts. I have an undersink unit in each of my two houses and have not had this problem before. I cannot recommend your company again
2026幎4æ1æ¥
AquaTru ããã®åç
Hello Davidâ, weâre sorry to hear about this issue and completely understand your concern.
Weâve opened a case for you under ticket #1050844 to ensure this is properly reviewed.
You can contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
Weâre available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Melissa
Disappointed after Two Weeks
I have had the Aqua Tru Carafe for 2 weeks, after using a distiller for 25 years. The distiller is easy to use, doesn't waste a drop, but takes 5 hrs to make 1 gallon of water. My concern is that, in an extended blackout, the small power back-up I have can only produce 1/3 gallon. So I purchased the Aqua Tru Carafe.
I am not happy with it, and will likely it for these reasons.
1) Too Much Water Wasted: I live in NM where every drop of water is precious. The Carafe requires the tank be full to the top, but it leaves 1/3 of the water as toxic wastewater that cannot be used for anything other than washing the floor or car (told to me by your customer service).
2) The Design is Awkward: The design is not practical and wastes countertop space. With the plug in the back, it makes sense to place the back at the counter wall, and the carafe is easy to access. However, this means that the tank in not accessible, so I have to pull the whole machine out every time I make water. If I put the machine across the back wall (meaning tank-machine-carafe) to make more counter space, then the carafe only faces to the right and is hard to access since it can only be pulled off in one direction.
3) The machine would be more useful if the unit could be against the back wall (tank-unit-carafe) but with the carafe facing forward, not to the right. When I look at it, it seems this would not be difficult. Right now, I have the unit placed diagonal on the counter, which is the only way I can access both the tank and the carafe.
4) The filters were difficult to install, and did not easily slip into place, I had to use all my strength to get them in. I am concerned whether I can even get them out when they need replacement.
5) The unit is relatively quiet, but in the last 2 days it has started rattling when purifying. It sounds like some part is maybe loose. Not good after only 2 weeks.
6) The 3 positives about the unit are that the water tastes good, and only takes 15 minutes to produce a half gallon of water. It is also appealing visually.
Bottom Line: I am likely returning the unit and going back to my distiller. Disappointed.
2026幎5æ31æ¥
AquaTru ããã®åç
Hello Rae, weâre sorry to hear about your experience and we thank you for taking the time to let us know how we can improve our countertop models.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
I like that I can clean the tank myselfâŠ
I like that I can clean the tank myself but I worry what will happen when the little filter in the tube gets clogged.
2026幎5æ11æ¥
AquaTru ããã®åç
Hello Betty, thank you for taking the time to share your experience with us!
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa
AquaTru ããã®åç
Hello Yadan, thank you for taking the time to share your experience with us! Weâre delighted to hear you had a great shipping experience.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa
Everything I expected from themâŠ
Everything I expected from them immediate difference in our water the way it feels
2026幎5æ11æ¥
AquaTru ããã®åç
Hello Annâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you're enjoying your AquaTru unit.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa
Definitely worth it
We are really satisfied with our AquaTru under sink water filtration system. It makes me happy to know that my family can drink clean water without having to worry about a thing. We also own countertop one and itâs been great!
2026幎6æ1æ¥
AquaTru ããã®åç
Hello Svitlana, thank you for taking the time to share your experience with us! Weâre delighted to hear you're enjoying your AquaTru under the sink unit!
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa
WE have had AquaTru for a many yearsâŠ
WE have had AquaTru for a many years and really like the unit. My last order was filters, got them in timely manner and not problems.
2026幎4æ8æ¥
AquaTru ããã®åç
Hello Kathyâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you're enjoying your Aquatru unit!
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa.
Super responsive customer-friendly company
Very positive experience with this company. I bought aquatru carafe system. It came very quickly, and we tested the water before filtration and after (with an electronic device not just strips) The water was much cleaner after going through the system. So effectiveness was independently confirmed. The machine is reasonably quiet and easy to use. But on top of that we experienced incredible customer support: our unit was leaking a little from the bottom. Still working just fine but had to stand on a tray and we had to empty the tray sometimes. We reported it to the company and they first (very promptly) gave us some simple checks to perform to make sure we installed the filters properly, and when we confirmed that we did they immediately sent us a whole new unit. We were really surprised. It wasnât a big catastrophic fault of the machine. It was still working, just a little inconvenient. And they were so strict on their warranty policy that it was enough to send us a whole new unit. 10/10. When in few years i upgrade to under-the-sink system im definitely going with aquatru again.
2026幎5æ22æ¥
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AquaTru ããã®åç
Hello! Thank you for taking the time to share your experience with us! Weâre delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa
I purchased my aquatru smart may 8thâŠ
I purchased my aquatru smart may 8th and I havenât received an update on shipping yet.
After calling, I still havenât received my shipping code.
2026幎5æ7æ¥
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AquaTru ããã®åç
Hello Isaâ, weâre sorry to hear about this issue and completely understand your concern.
In order for us to better assist you, please contact our Customer Support team at 800-220-6570 so we can access your details and guide you through the next steps.
Weâre available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Melissa
Picked up one of the AquaTru' StainlessâŠ
Picked up one of the AquaTru' Stainless steel water bottles mainly for running and outdoor workouts, and it's honestly been a solid purchase so far. Keeps the the water cold for a good amount of time and feels durable without being heavy to carry around. The design is simple but practical.
2026幎5æ13æ¥
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AquaTru ããã®åç
Hello Kayla, thank you for taking the time to share your experience with us! Weâre delighted to hear you had a great experience with AquaTru Stainless Steel Water Bottle.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa
AquaTru ããã®åç
Hello Sussi, thank you for taking the time to share your experience with us! Weâre delighted to hear you had a great experience with your AquaTru Classic unit.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa
AquaTru has demonstrated grossâŠ
AquaTru has demonstrated gross incompetence and a disregard for consumer safety. After reporting a safety-critical leak on April 6, 2026, I was subjected to over a month of missed deadlines and broken promises.
âApril 9: A replacement was promised but never shipped.
âApril 18: An 'escalation' was promised within 5 days; it took nearly a month for a response.
âApril 22: The company sent a return label that expired before they even shipped the replacement.
âMay 13: Only after I initiated a bank dispute did the company attempt to ship a part and process a refund.
The logistical failure and lack of communication forced me to spend dozens of hours of personal and professional time managing their warranty breach.
Even after the merchant confirmed a refund was processed on May 13th, they have continued to send unsolicited hardware to my home on consecutive days (May 14th and May 15th). I have refused all late shipments to ensure the merchant retains their property and I receive my promised refund. This lack of coordination further documents the company's total logistical failure.
2026幎4æ9æ¥
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AquaTru ããã®åç
Hello Ignacio, Weâre very sorry to hear about your experience, and we understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, highâquality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and customer support.
We will carefully review the interactions our agents had with you to ensure they are following the correct processes so this does not happen again.
Team AquaTru / Melissa
AquaTru ããã®åç
Hello Tylerâ, weâre sorry to hear about this issue and we understand how frustrating this must have been.
Weâve opened a case for you under ticket #1035946 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
Weâre available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
Everything is great
Everything is great, whish the company would make it more sustainable by recycling their own filters
2026幎5æ12æ¥
AquaTru ããã®åç
Hello Alexandrâ, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Melissa.
The purpose of our purchase was toâŠattain good, clean drinking water
The purpose of our purchase was to attain good, clean water. This product more than delivers what I was in search of. It just needs to be understood that it is not as simple as turning on the faucet. You need to earn it! It is accomplished by cleaning and maintaining the source water tank to keep your good, clean and refreshing drinking water readily available.
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Michaelâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
Freshwater on demand
Best water I ever tasted in my life. It doesnât get any better than this.
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Robertâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
Ordering was easy and on time plus theâŠ
Ordering was easy and on time plus the products are really good , water tastes great
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Michaelâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
My unit doesnât filter well
My unit doesnât filter well. Iâve only had it for a few Months. I have descaled it and it still doesnât filter.
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Julianaâ, weâre sorry to hear about this issue/experience and we understand how frustrating this must have been.
Weâve opened a case for you under ticket #1035837 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
Weâre available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
The customer service representative wasâŠ
The customer service representative was friendly, informative, and made the sale.
2026幎5æ4æ¥
AquaTru ããã®åç
Hello Saraâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
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