I bought two water filters for my parents in Spain. They were supposed to be delivered through DPD and then SEUR. Someone in the delivery process (I do not know which one of the companies) made up th... ãã£ãšèŠã
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Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... ãã£ãšèŠã
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As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... ãã£ãšèŠã
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I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... ãã£ãšèŠã
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AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss â Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
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I love the product
I love the product. Works very well and hasnât given me any issues. Will definitely recommend to family and friends.
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Kathyâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
I really enjoyed the water
I really enjoyed the water. The taste was great and Cutomer Support was exceptional. I'm not giving more stars because the water filter kept leaking, it was replaced and still leaking. I did return it all together.
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Aprilâ, weâre sorry to hear about this issue and we understand how frustrating this must have been.
Weâve opened a case for you under ticket #1035263 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
Weâre available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
The filters seem clogged and water trickle slow
The filters seem clogged bc the water trickle is low but also sometimes the bottom component "pressurizes" and when inserting a new full water tank it does not depress and i have to use my finger to manually depress it so the tank can fall in place.. I think its the filters
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Michaelâ, weâre sorry to hear about this issue and we understand how frustrating this must have been.
Weâve opened a case for you under ticket #1035213 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
Weâre available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
AquaTru ããã®åç
Hello Patriciaâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
Customer service
Customer service, an actual person, helped me with a question about the floater kit and sent me a new free of charge. I got it within a week. I love the product and appreciate being able to talk with a human when I have a question.
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Amyâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
Best water filter system
Easy to use. Couldnât ignore the great sale! Love the product! Highly recommend
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Colleenâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
I love my aqua tru
I love my aqua tru, the only thing i regret is I did not get a bigger one!
2026幎5æ7æ¥
AquaTru ããã®åç
Hello Annâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
Iâm not sure if itâs working 100%
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Sahithi, weâre sorry to hear about doubts on the product. Please contact our customer service team at 800-220-6570 to get guidance and information on the unit.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.Â
Weâre available 24/7 for you, and here to assist you.Â
Team AquaTru / Ramon
Does a good job purifying but a littleâŠ
Does a good job purifying but a little tricky to use.
2026幎4æ16æ¥
AquaTru ããã®åç
Hello Erin, thank you for taking the time to share your experience with us. Weâre delighted to hear you are enjoying your purifier.Â
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.Â
If you still have trouble making the unit filter, please contact our customer service team at 800-220-6570 to get guidance on using the unit.Â
Team AquaTru / Ramon
AquaTru ããã®åç
Hello Michelle, thank you for taking the time to share your experience with us. Weâre delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us.Â
If at any point the lights do not turn off as they should, please contact our customer service team at 800-220-6570. This may be an indication that something needs to be checked depending on the light. Weâll be more than happy to assist you with any questions or troubleshooting.Â
Team AquaTru / Ramon
It's always easy to speak with aâŠ
It's always easy to speak with a representative and have found them to be helpful. However, I find the shipping process very slow.
2026幎4æ15æ¥
AquaTru ããã®åç
Hello PG, thank you for taking the time to share your experience with us! Weâre delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
AquaTru ããã®åç
Hello Maryâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
Great pure H2O
Just taste it and you are sold! Only draw back is there amount of waste water to purify.
2026幎4æ15æ¥
AquaTru ããã®åç
Hello Mark, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
Very helpful on the phone and the partâŠ
Very helpful on the phone and the part i needed arrived quickly
2026幎4æ15æ¥
AquaTru ããã®åç
Hello Thomasâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
I am missing the descaling powder fromâŠ
I am missing the descaling powder from my order
2026幎5æ4æ¥
AquaTru ããã®åç
Hello Abbyâ, weâre sorry to hear about this issue/and we understand how frustrating this must have been.
Weâve opened a case for you under ticket #1030355 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
Weâre available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
AquaTru ããã®åç
Hello Anishaâ, weâre sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water.Â
We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Weâre available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Highly recommend
It is rare that one buys a gadget which surpasses all expectations. This one does exactly that. We now can actually drink our tap water â crystal clean, no odours. Absolutely fantastic filtration system.
2026幎4æ28æ¥
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AquaTru ããã®åç
Hello Jacobâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
DO NOt BUY
DO NOt BUY - Impossible return policy and customer service. They delivered the wrong Filters and they are demanding for me to pay the return (the return process is in any case a nightmare. It took me a whole week to get in touch with customer center and then discover that if you want a Return Label, it will cost you $20 + carrier expenses). UNBELIEVABLE!!! In my case the return was for their mistake and still it will cost me $50 to return these filters
2026幎4æ26æ¥
èªçºçãªã¬ãã¥ãŒ
AquaTru ããã®åç
Hello Natalia, weâre sorry to hear about this experience and we understand how frustrating this must have been. Weâve opened a case for you under ticket #1022773 along with your order number to ensure this is properly reviewed.Â
Please contact our Customer Support team at **800-220-6570** and reference your ticket number so we can access your details and guide you through the next steps. A **free return label and refund have already been approved** under this ticket, so our team will assist you in completing the process smoothly.Â
Weâre available 24/7 and are here to help every step of the way.Â
Team AquaTru / Ramon
Exceptional customer service andâŠ
Exceptional customer service and product quality.
2026幎4æ13æ¥
AquaTru ããã®åç
Hello Chrisâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
AquaTru ããã®åç
Hello Andrewâ, thank you for taking the time to share your experience with us! Weâre delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, weâll be more than happy to assist.
Team AquaTru / Ramon
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