âž» Terrible experience with Arajet. They lost my baggage and showed zero urgency or accountability. Even worse, airport staff said this happens oftenâand looking at reviews, many people report los... ãã£ãšèŠã
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My family and I travel several times a year with Arajet, but this time the service was very disappointing. Due to a mistake, I selected Punta Cana instead of Santo Domingo. Just a few hours bef... ãã£ãšèŠã
En mi viaje anterior con ustedes a Canadá, via Punta cana en el n autobús que nos transportó desde el aeropuerto de Las Américas, el personal no estuvo coordinado para orientar los pasajeros en el pro... ãã£ãšèŠã
This was our first time flying Arajet and we felt like a valued customer. My son needed wheelchair assistance and your team was incredible! On our return flight from Punta Cana to Toronto, one of yo... ãã£ãšèŠã
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La aerolÃnea dominicana que conecta toda América. Ahora volando a EEUU âïž Now flying to USA Conoce todo lo nuevo en arajet.com
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- arajet.com
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Lost luggage
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Terrible experience with Arajet. They lost my baggage and showed zero urgency or accountability. Even worse, airport staff said this happens oftenâand looking at reviews, many people report lost baggage and even stolen items. Completely unacceptable.
Do better. Until then, I wouldnât trust them with my belongings.
La atención del personal muy amables yâŠ
La atención del personal muy amables y fácil de entender
Buen servicio
No fue excelente pero siempre se puede mejorar! Seguiré confiando y le daré otra oportunidad!
Excelente servicio
Excelente servicio, aviones nuevos, suaves, con buen lugar para las piernas y el servicio a bordo con buenos precios y de calidad.
viajar con arajet es super comodo
viajar con arajet es super comodo, y tambien realizar las reservas en linea super facil
Very much app!
Lack of Empathy and Poor Customer Support
My family and I travel several times a year with Arajet, but this time the service was very disappointing.
Due to a mistake, I selected Punta Cana instead of Santo Domingo. Just a few hours before my flight, I only needed to use the connection bus (which is usually used by passengers without strict control). Even so, customer service showed no willingness to help.
I was left at risk of missing my flight and forced to spend unnecessary extra money, in addition to having to go through a bad night and an uncomfortable trip to Punta Cana.
There was a complete lack of empathy and flexibility, especially towards frequent customers. After this experience, I will consider flying with another airline.
Todos mi viajes han sido excelentes
Todos mi viajes han sido excelentes, gracias ð
Quick and easy to book
Quick and easy to book. Had several pricing options to book based on my needs and travel requirements.
don't believe IG influencers who say this airline is decent
I saw an instagram influencer talk about how great this airline is and I have since unfollowed her because I realize what a grifter she is... that was false advertising. I opted to try this airline because it was the most cost effective but BOY do you pay for it! I booked a flight in January for an upcoming wedding and they canceled the flight 2 months later and tried to automatically book me on a flight a full day later (yeah... that's not gonna work. If you've ever been a wedding before, generally, those dates are pretty set). In a scramble, I ended up booking last minute with United which cost me double because of how last minute it was. I also contacted Arajet to confirm that I was not okay with the flight change and needed a refund. They make you jump thru hoops and hoops to get YOUR MONEY back. It is now a full 3 months since I initially purchased that flight and still have not seen a dime come back to me. They claimed I would get a refund in 20 business days which is messed up as it is. They essentially take a little loan from you and even after those 20 days, magically, no refund! I'm still dealing with customer service so between the time spent and the loan I provided them, this was NOT WORTH IT.
Los mejores
Los mejores, atentos, no dudarÃa en viajar con arajet
Iâve always have a good experience whenâŠ
Iâve always have a good experience when traveling with Arajet. They staff are always friendly and very helpful. I also appreciate the lower prices
En mi viaje anterior con ustedes aâŠ
En mi viaje anterior con ustedes a Canadá, via Punta cana en el n autobús que nos transportó desde el aeropuerto de Las Américas, el personal no estuvo coordinado para orientar los pasajeros en el proceso. Espero que ya edo este corregido.
La compañÃa da un excelente servio alâŠ
La compañÃa da un excelente servio al cliente en todo momento, la asistencia y compromiso con el cliente es de gran calidad
Normally I donât take time to write aâŠ
Normally I donât take time to write a bad review but this air line is cheap for a reason planes out dated rattled like itâs going to fall apart. When I when to leave the Dominican republic air port said I did not pay for comfort package leaving change me $80 per bag $160 to check in what bs please please please pass this along donât fly this air line let them go out of business like they should!!!
The worst Customer Service ever
The worst Customer Service ever
I paid $600 for the flight and only $173 is getting return to me for the cancelation so basically they are stealing money from people
Please do not travel with this airline
me robaron mi dinero
me robaron mi dinero. perdà lo vuelo y no recibà ninguna ayuda 1000 dólar abajo. y te obligan a cancelar. no tienen opciones. no hay ayuda al servicio al cliente. es una estafa.
Excelente servicio
Excelente servicio. Puntual y organizado. Lo volverÃa a elegir
I bought the second time my tickets andâŠ
I bought the second time my tickets and it is super easy and good price!
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