Arbury レビュー 

825
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Smooth process from start to finish with buying a car from here! I’d like to say a special thanks to George for being an amazing sales man! Would like to also say thanks to Connor for being such an ex... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a great experience buying and collecting my car. Katie and Connor were both incredibly helpful from start to finish, making the whole process smooth and straightforward. They were professional,... もっと見る

企業が回答しました

5つ星のうち5の評価

We recently leased a new car from Arbury and can not recommend highly enough. We are delighted with our new car but must also mention the seamless process and exceptional customer service we experienc... もっと見る

企業が回答しました

5つ星のうち5の評価

I wanted to say how incredibly helpful Lybbie was during my visit to Arbury Motors. She was thoughtful, patient, and genuinely attentive throughout the whole process. Her calm manner made the experien... もっと見る

企業が回答しました

企業情報

  1. カーディーラー

当該企業による記述

Since Arbury first opened its doors in 2000, we’ve grown from a single PEUGEOT site to multiple Arbury dealerships located across the West Midlands, Warwickshire, Worcestershire and Staffordshire. We’re proud to represent several esteemed brands, including PEUGEOT, SEAT, Nissan, Škoda, FIAT, Leapmotor and Abarth and CUPRA. At Arbury, we offer a fantastic range of Business and Motability vehicles across our brands. So, whether you’re looking for a brand-new car, a quality used vehicle, the next addition to your fleet, or a great deal on a Motability vehicle, there’s plenty to choose from at Arbury!


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4.4

優良

TrustScore 5段階評価の4.5

825件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 93%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(825)

過去12か月のレビュー数: 184

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

As soon as we waked into Nissan

As soon as we waked into Nissan, leamington spa, we felt we were in safe hands. Every question was answered and absolutely no pressure to purchase at all.
Josh was friendly, helpful and nothing was too much trouble.
I would recommend Nissan Arbury Leamington Spa to anyone who wanted to look into purchasing a car.

2025年9月22日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち5の評価

Excellent service for car sale

Louis was great to deal with - very knowledgable and customer centred. He was very efficient with sorting all the paperwork and secured me a fantastic deal on my new car.

2025年9月25日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち5の評価

Josh was extremely helpful and answered…

Josh was extremely helpful and answered every question that we had clearly.There was no hard sell and nothing seemed too much trouble.Extremely pleased with the trade in value.

2025年9月25日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち5の評価

Delighted

Fantastic experience from selection of our new car to the ordering and collection.
Nothing was too much trouble for Sam Read a truly professional sales executive with his service
Thank you highly recommend the dealer and the brand

2025年9月23日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち5の評価

Go see Chris

Peugeot review .
My name is Mrs Beverley Davies , I have had motability cars since the early 1990's I've had many different makes of cars. All of the mobility sales people have been rushed , making my decisions themselves with next to no interaction with me plus very little aftercare , we came to Peugeot and was approached by Mr Chris Hughes, he was polite , made sure we were comfortable & that we were looking for the right car for our needs , he explained everything more than once , making sure we had a car with enough room for a wheel chair & luggage , his aftercare is so good & there's no problem showing us all again when we pop in this is why we are now driving our third Peugeot all 3008 vehicles , we are hoping to have another if Chris is still there, he is an asset to your company . I have told other people we know to make sure they go to see Chris

2025年9月23日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち1の評価

Poor service, broken promises, and no accountability

I purchased a car from Arbury ŠKODA Leamington Spa earlier this year and the experience has been very disappointing.

Emails went unanswered.

Issues with the car were denied rather than addressed.

They could not provide any paperwork for servicing (I doubt it was ever done).

The car was missing the correct parts, and there was a general lack of care.

When I spoke to the dealership manager, they were terse and antagonistic — which speaks volumes about the leadership and culture.

Buying from a main dealer should bring peace of mind, but this has been the opposite. I would not recommend this dealership.

2025年4月25日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments, we apologise that on this occasion we did not provide out usual levels of customer service. Please could you email some further details, including your vehicle registration, to enquiries@arbury.co.uk to allow the dealership to look into this further for you.

5つ星のうち5の評価

Great experience

The whole process was easy and hassle free. Louis, the sales exec, was friendly and knowledgeable and made the process enjoyable.

2025年9月22日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち3の評価

Could have better customer service

Had a look around the forecourt and showroom. Waited ages for someone to come and help. Eventually some one came. Went through the process of buying but wasn't sure and said we'd think about it over the weekend. Asked if they could give me a breakdown of the figures as there were 2 sets. We were promised an email but never received one. Received a phone call Sunday but the phone didn't ring long enough for me to catch the call. Rang back, told someone I wanted Nissan and waited 10 minutes on hold, Rang back on another phone as I felt it was late. They they were closed!

2025年9月20日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments about Arbury Leasing, we are disappointed that you did not receive our usual standard of service. However, we do not have a showroom or forecourt for Arbury Leasing so we believe you may have left this review in error. If you could contact enquiries@arbury.co.uk with some further details we will certainly look into this for you, so we can ensure that the correct teams involved can be made aware. Thank you.

5つ星のうち5の評価

Fantastic customer service

Fantastic customer service from Paul and very helpful. We would recommend using this car supplier to anyone.

2025年9月15日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for you comments and 5* review!

5つ星のうち5の評価

Amazing experience

Really happy with seat arbury in Solihull, top service and such brilliant experience with them looked after me very well through the process of getting my new car going above and beyond for me! Huge shout out to Sam what a legend looked after very well i 100% recommended 👌

2025年9月12日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for you comments and 5* review!

5つ星のうち1の評価

Useless

I'm a customer or arbury and have been for over ten years now.

But unfortunately I'm very upset by the service department

I've been on hold over and over again and they never pick up, what makes me smile is that I can hear them pick the phone up then put it back down to end the call.

If that's how its going to be then I'll take my money somewhere else, I haven't got time for games.

Shame on you arbury Lichfield

2025年9月10日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments, we do experience high levels of calls into the dealership and especially into the service department. Please contact our Service Manager rob.jones@arbury.co.uk directly and he will be happy to assist you.

5つ星のうち5の評価

Arbury Peugeot Stourbridge is great 👍👍

Arbury Peugeot is great. No question they can’t answer. They go out of their way to make you welcome. Friendly polite staff there isn’t anything they won’t do to make you feel welcome and comfortable and happy with your choice of car. There isn’t any pressure selling. They follow up on there customers to make sure they are happy with their choice of vehicle. I give Arbury Stourbridge 10 out of 10

2025年5月28日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち5の評価

Chris is brilliant

Chris, at the lye branch was brilliant, very knowledgeable and a pleasure to do business with

2025年7月10日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち5の評価

Arbury Leamington Spa

Buying another car can be stressful but Paul was fantastic. Nothing was too much trouble. He went through everything with us and was very patient. Everything went smoothly and we are more than pleased with our purchase. Also many thanks to Kal, the manager, who was very helpful.

2025年9月2日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち5の評価

Purchased vehicle

I initially saw the car on auto trader, then went to the garage to test drive the vehicle. Sam dealt with the paperwork/sale etc, all the staff were really friendly and helpful. Would definitely recommend.

2025年8月30日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments and 5* review!

5つ星のうち1の評価

Poor response from the service team

I am sorry to say that while I am very pleased with my Nissan X-Trail, the service team are appalling. Bookings take ages, then they only do have the job and come up with very poor excuses.

On a previous occasion I had an auto-stop start fault and they ended up keeping the car for 4 months while they sorted the problem.

Today it went in for a service with an engine management light on. They didn't address the engine management light and have booked it in for a months time. When I collected the car there was a new engine management fault.

I really have to question if they have any competent staff. The service is appalling and they are always full of excuses. If it wasn't part of the servicing arrangement I'd never go there again.

2025年9月1日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your comments, we apologise that on this occasion we have not your or own expectations of customer service. The Service Manager has reached out to you directly.

5つ星のうち3の評価

Replacement part

Polly and Leah excellent service, very polite and helpful, a real pleasure to talk to, dissapointed with the work done as paid over £600 for replacement part on advice of Peugeot to solve chirping noise issue only to find its still there, will probably use local garage in future.

2025年8月1日
自発的なレビュー
Arbury ロゴ

Arbury からの回答

Thank you for your feedback, we are pleased to hear that Polly and Leah provided excellent service. We are sorry that the chirping noise remains an issue, a representative from our Service team will be in touch.

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