ARCTIC - INC. レビュー 13

very very good experience with Arctic, they were avail for me at every moment.

I opened a ticket to replace a defective ARCTIC ARCTIC Liquid Freezer III on Jan 5 2026. After 6 calls with support and two comments on the ticket from me every week, still I do not even have a tech assigned. I really just needed an RMA and address to return for my old defective water cooler since I had to purchase a new one to replace the defective one. Every time I call I get we have shortages of office staff and they will try and get a tech to take a look at my ticket. But after a month, poor support good luck if your counting on being able to get something fixed under their warranty.

I accidentally broke a cable from my Arctic Freezer cooler. I contacted support and they sent me a new one at no cost. Jessica was amazing. It's nice that Arctic has good customer service and that their products are also high quality.

2 Weeks ago i created a ticket for malfunctioning fan. No response since then. Not a single one! I've searched so long before buying my liquid cpu cooler. All the comments about Arctic was that their product are so good and high quality and wonderful customer support. Well, thats not what i'm experiencing now! After i created my ticket, the auto-mail said it will take up to 9days but it has been 14. If anyone from Arctic reads this, please answer me back.

Ticket Number: #CS849605

---UPDATE---
After publishing this review, Arctic Team has contacted me regarding the issue. They've sent me a new fan, completely free of charge. My issue is solved. Thank you.

Funktioniert super, die Kühlleistung ist sehr gut, leise ist er auch.

I recently made a new PC build and chose Arctic AIO Liquid Freezer II 420mm as my CPU cooler. This is where all my excitement has gone out the window.

I have had only issues with this AIO from pump failing after 2 weeks to fans making an annoying hum and buzzing.

I tried contacting Arctic support for the last 10 days without success. I can't do anything more. The only reason I bought this AIO is because of the overwhelming positive reviews but I regret everything. I am stuck with a broken AIO, my PC can't run anymore and Arctic support not answering.

Edit: I have received an answer for my ticket #CS402554, to contact my reseller.
I had already done that and received no help from them. I am completely stuck.

Edit2: This is turning out into the classic situation of spending hours upon hours to fix and not getting anywhere. Received a return label which I cannot use through the specified carrier.

It will take weeks to send my unit into service and then who knows how long to receive a replacement. Meanwhile my PC is unusable without the AIO.

Final conclusion:
Support is unhelpful. Local reseller won't exchange. Arctic Support won't cooperate. Don't buy Arctic. Bad products and bad support.
I will have to throw the Arctic AIO to the trash and buy something else. Wasted 150€.

As expected Arctic is also trying to silence my complaints and review, and flagged it intentionally after not responding to my emails.

Final edit:

To answer your "incorrectness".

You have provided the alternatives after I insisted. The label works ONLY and ONLY with my national post service. I found this after I spent time to try and use DHL services specified in your mail. So it is no carrier or courier. But if I have to insist this much to get an answer and only then to receive a return label through the National Post Service, it is a bad joke.

I have asked for an Advanced RMA, yet you omitted that. An advanced RMA means I pay in advance for a new unit and you return my funds when you receive a broken unit. You refused...

Also it is YOUR product that failed, so in the essence your products have issues and are shipped broken... but I am "trash talking". Thank you for your opinion regarding broken products being shipped as new.

I got my fans and cpu cooler fast, and they perform amazing for the price I paid.

Helped me with cpu cooling..i love u Arctic. Danke ;)

Put in request for LGA 1700 kit, fast shipping and great customer support. Thank you

LGA 1700 kit solved my problem. With the Arctic Liquid Freezer II 280 RGB cooler, intel i7 12700k processor runs at 24 degrees. Customer service solved the problem I had during the shipping process. Many thanks

Very prompt delivery, quick communication, exactly as ordered.

Arctic really does stand behind their products with a free LGA1700 bracket for a product released 27 months ago.