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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Advertised falsely as coming from a London boutique. I ordered 2 dresses that looked amazing on the photographs but when they finally arrived (from China) the material is cheap and tacky and they wer... もっと見る

5つ星のうち1の評価

Kann mich nur anschließen: Finger weg von Ariavoss!!! Grottenschlechte Qualität kommt aus China. Rücksendung nicht möglich, da keine Addresse zur Rücksendung mitgeteilt wird und endlose Larifari-Mai... もっと見る

企業が回答しました

5つ星のうち1の評価

Complete scam. Great communication early with tracking information. Turns out, all of this was a fake. In fact, all communication suddenly ceased. Run away from this company as FAST as you can. AriaVo... もっと見る

5つ星のうち1の評価

Order No. #AR1025 Vilaro-one-piece in black. Absolutely horrible quality and measurements. Ordered a size L but the measurements listed on the website does not match the products actual measuremen... もっと見る

企業が回答しました

企業情報

  1. ショッピング・ファッション

さまざまな外部ソースから提供された情報

Premium Swimwear!


連絡先

1.1

ひどい

TrustScore 5段階評価の1

360件のレビュー

5つ星
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ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

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5つ星のうち1の評価

Low quality, ripoff!

Rip off! Besides taking a month to receive my item the martial was low quality and the stitching was so bad done. Returning the piece to get my money back was just impossible.... I do not recommend anyone buying anything from this website...

2018年7月9日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Yadira!

We are so sorry for the bad experience. We are working diligently to get our turnaround times down and to meet all deadlines when possible. Please let us know what we can do to help. We will reach out via email as well. Thanks for the honest feedback!

5つ星のうち5の評価

Nice bathing suits

I really like all of their garments, I do wish they had more ‘XS’ sizes.

2018年7月9日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Josetxu!

Thank you for taking the time in leaving us this awesome review. Regarding the sizes, do not worry some items comes smaller than usual that's why you can choose a size which is larger than your usual size. Please let us know what we can do for you in the future. Have a nice day!

5つ星のうち1の評価

Finger weg von diese online Shop

Finger weg von diese online Shop, Aria Voss ich warte seit 4 Monate auf meine Badeanzug und bis jetzt keine erfolg, habe meine Geld zurück verlang auch keine erfolg jetzt habe ich genug daher habe alles E-Mail und unsere gemeinsame Unterhaltungen an meine Anwalt geschickt und ich werde diese online Shop verklagen

2018年7月8日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Farah,

We sincerely apologize for the unpleasant experience you have encountered. With regards to that matter we have sent you a direct message to your inbox. We would eagerly wait for your response so that we can be able to fix this matter for you. Thank you.

5つ星のうち5の評価

Love it!

Aria Voss is wonderful! I've been looking for a new swimsuit for ever and I found the perfect one here. I'm glad I waited. Thank so much, I absolutely love this one!

2018年7月8日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Ann!

Thank you so much for sharing your experience with our shop. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new item. The team will be thrilled to hear your feedback!

Have a wonderful day!

5つ星のうち5の評価

This site has such cute bathing suits

This site has such cute bathing suits! There were too many to choose from! I am excited to see what I get. The ordering was super easy too. I also got 30% for my next order. I’ll update once I receive the orders.

2018年7月7日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Rachel!

Thank you for taking the time to write about your experience. It is wonderful to hear that you are excited and you got the 30% discount code and we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Have a great day!

5つ星のうち1の評価

hice una compra de traje de baño

hice una compra de traje de baño, en marzo, no me ha llegado, no me brindan solución, solo me dan teléfono de correos de México pero desde el 19 de Abril el producto esta atorado en aduana y les comente que ya había hablado y que me pedían que ustedes hicieran un reclamo de mercancía (solo puede hacerlo el emisor) y no hay avance, respuesta ni devolución de mi dinero.
este es mi numero de pedido LZ196893693CN

estoy completamente a disgusto con esta tienda, por favor apoyenme para la devolución de mi dinero, ya no quiero la pieza, ya paso mucho tiempo, han sido meses de espera y ninguna solución tangible de su parte.

saludos

2018年7月4日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Tania!

We would like to sincerely apologize for your negative experience in our shop. However, we'd like to learn more about your situation and what exactly happened. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.

5つ星のうち1の評価

Not happy with your products! Rip off.

Took over a month to receive my shipments. Very disappointed in the products I received. Very poorly stitched together you can see the elastic coming out of the ends of the straps and loose threads all over. I ordered an extra large and it looks like it’s an extra small. Do not waste your time and money buying anything from Aria Voss!!! What you see online and what you get is night and day!!!

2018年7月4日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Lucia,

We sincerely apologize for your bad experience in our shop. We appreciate you for bringing this to our attention. As our valued customer this is certainly not the kind of impression we want. We strive to provide excellent customer service, so it genuinely dismays us when things like this happen. We would like to inform that we have sent you a private message on your inbox. We suggest to check it. Thank you.

5つ星のうち1の評価

they send swimsuits that are not in the…

they send swimsuits that are not in the good size then they promise a refund or a discount code but never give you and when you contact paypal for a return and refund they declare that they did not receive the article back and keep the money after that they give you a discount code but when you want to use it they cancel your order right after you paid and you can not use the discount code again. A big scam !!!! liars !!!!! don't buy on their website because if there is any issue with the article you ordered, they will not give you your money back and they will lie about the return and never refund you !!!!!

2018年7月2日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Nadra!

We sincerely apologize for the level of service you received. I realized we are not perfect, and feedback like you have provided is one of the only ways we can improve. However, we'd like to clarify about the issue and what exactly happened. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.

5つ星のうち3の評価

Experience online was great however…

Experience online was great however there is no details provided for the delivery date at least an estimate. Since the order was placed on June 20th there are still no information of an estimate date or where the package is. Tracking number shows the package was shipped 6 days ago with no additional update.

2018年6月28日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Jessica!

We would like to sincerely apologize for your negative experience in our shop. However, we'd like to learn more about your situation and what exactly happened. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.

5つ星のうち5の評価

Satisfied customer

I learned from Aria Voss through an Instagram ad and I just fell in love with the designs. They were all so unique and different. The website was easy to go through and i’ve already got my eyes on two new bikinis but I’m just waiting on my first purchase to arrive to make sure I got the correct size.

Thank you! I am excited to try my new bikini on this summer.

2018年6月28日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Michelle!

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, the bikinis are so unique! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Have a nice day!

5つ星のうち5の評価

Very well made suit

Very well made suit. unexpected quality as ordered off facebook but its lined with preformed cups and the perfect shape. love it.

2018年6月27日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Ruth!

Thanks for leaving us such a wonderful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation, customers like you that make our job wonderful. We look forward to serving you again.

Have a fabulous day!

5つ星のうち1の評価

Size that normally fits me was much…

Size that normally fits me was much smaller. Had a long, expensive hassle of exchanging sizes. New product came in damaged. Size is not much better. Will not order from again.

2018年6月27日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Jenna!

We apologize for your negative experience. It’s unfortunate that there was miscommunication and you were unhappy with the service we have provided. We value our customers and truly appreciate the time to share your opinions. Again, thank you for taking the time to write this review.

5つ星のうち4の評価

i must say I had a pleasant experience

i must say I had a pleasant experience.
I had no problem with booking my tribal swimsuit at all. And post submitting my order many warm emails.
However a few points which may help u in the future.
1. My swimsuit arrived too late for me to take it on my holiday as i wanted it before 26th May and it arrived in India after I had departed. I had requested it before 26th in an email.
2. the tribal one piece I had ordered looks stark white and black in the picture. However in the costume I received the black design is faded at parts an not jet black but almost grey so i feel a bit disappointed

Thank you
Regards
Kainaz

2018年6月26日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Kainaz!

Thank you so much for your awesome and honest feedback. We really appreciate you taking the time in leaving us this review and for raising some interesting points and we'll definitely take them into consideration, we appreciate your help! We'd like to make sure that such mistakes don't happen again. Please reach out to us by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.

5つ星のうち5の評価

Excelent expirience I just want to…

Excelent expirience I just want to receive the package as soon as possible.

2018年6月26日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Lucia!

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Looking forward to your next purchase.

Have a nice day!

5つ星のうち4の評価

Opinion

I saw your products in facebook and i like it very much. I needed a swimsuit so i bought it.
However I've a sugestion to make. You should have the prices in € (euros). I have to convert dollars to euros to know how much it costs.
Sites like this must be pratical and functional.

Good sales!

Marta

2018年6月26日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Marta!

Thank you so much for leaving this awesome and honest feedback and for appreciating our products. We will definitely consider your suggestion, as a matter of fact, we are currently working on it. Again, thank you for taking the time in leaving this note. We look forward to your next purchase.

Have a nice day!

5つ星のうち1の評価

WORST EXPERIENCE EVER

Buying two bikinis at Aria Voss (via a Facebook ad) is the worst customer support experience I ever had:

1. In order to change an order received the return policy (which is extremely tedious to make a return as difficult as possible) they want you first to send in pictures of the items out of the original package, but visibly showing size and the items themselves. Sending this via email or chat then makes them open a case to be "reviewed".
2. Then they give you the OK to send the items back: in the original package, with a tracking number and proof of the receipt. Furthermore private couriers (UPS, etc.) are not permitted. On top of that, the customer needs to pay this trackable parcel him-/herself.
3. Here in Spain to send a trackable parcel, it is obligatory (due to customs policies), to include the VAT number. Which in the case of Aria Voss is obviously not to be foudn anywhere online. Even the chat support (in the Philippines) has no clue and responds "Hi there, thank you for bringing this to our attention, you do not have to worry we do not have VAT number." A company selling products via the web that has no VAT number? Really?
4. The phone number taken from their website is Spanish, but after trying a couple of times I gave up: just a pre-recorded message saying that I am calling outside of office hours (not true), and then there is no way to get anyone on the phone. However they say that chat support is available 24/7.
5. The so-called 24/7 chat support: located in the Philippines (GMT +8), either "Away" or responding with phrases that are probably copy/pasted. I am starting to think I am chatting with a chatbot and not a human.

To cut a long story short: I have no way to return the undesired items within the 14 days within which you are entitled to a refund and/or exchange. Let's see whether Aria Voss is able to respond here.

In any case: this is a scam.

2018年6月26日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Ale!

I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I'll have one of our Team Leaders reach out to you ASAP to try and make this right. Thank you for providing some feedback and giving us a chance to respond.

5つ星のうち1の評価

My bathing suit has a weird extra piece…

My bathing suit has a weird extra piece sewn on the strap. It’s just a random loop on the side of the bathing suit. The material isn’t great quality. I ordered two bathing suits and only received one. I would not recommend buying from this company.

2018年6月25日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Monica!

Thank you for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.

5つ星のうち5の評価

I was refer to this site by a close…

I was refer to this site by a close friend of mine and I'm usually very apprehensive about shopping on new sites but she swore by the this site and here I am. I must say that I found the site really easy to maneuver, with a wide range of swimwear for everyone. My only recommendation so far would be consider persons shopping online via cellular phone... it was a little upsetting having to scroll from the top to bottom every time i pressed back as opposed to putting my back to where I was last.... but other than that it's great... love the amount of pictures per swimsuit...cant wait for my order

2018年6月25日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Kristian,

Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. We are improving our product, each day, day by day. So, its great to know that our customers are loving it. If there are any other features that you'd like to see and to improve, please do let us know.

Looking forward to your next visit. Have a great day!

5つ星のうち5の評価

Very easy to use

Very easy to use. Products are beautiful. I hope all runs ok.

2018年6月24日
自発的なレビュー
Aria Voss ロゴ

Aria Voss からの回答

Hi Marcela,

We are incredibly grateful that you took the time out to leave us this note. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Looking forward to your next purchases!

Have a great day!

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