Aritzia レビュー 173

I ordered a white sundress and the fabric is almost sheer. I am returning it and they charge $8.00 to return it. I will not order from them again!

It’s a scam. They canceled one of the items from my order in over 30 mins. I asked them to cancel my entire order, and they told me it was over 30 mins. I couldn’t cancel my order. They canceled my item for no reason.

Returns are ridiculously expensive. Sizing chart poor and not accurate. Material average but definitely not worth the cost. Avoid buying from here if possible!

Every girl who has helped me out today over the phone with my order has been so nice. Also kudos to them for working so hard during the sale season.

Love to shop the store in New York Soho area. The cloth quality fits to its price to me. If the return policy could be improved that would be great!

Bought a coat and there was some confusion on the tags. The manager, Jasmine, spent 20 minutes running around to sort it out for me. I will definately purchase from Aritiza at Somerset again. GREAT customer service

I returned a coat that I had ordered because it is too small for me but because it was on sale, they will not give me a refund for the item. It doesn't say anywhere on their website that sale items will only be refunded for credit. Had I known this, I would never had ordered from them.

Their tall size doesn't fit me so I am stuck with a credit for a company that doesn't carry my size.

Avoid this company, as their customer service is terrible.

Aritzia fails to clearly mention that you will have to pay exorbitant import taxes when they ship to Europe. They know that you will have to pay these taxes but only mark in fine print that "additional taxes and duties may apply", knowing full and well that most people don't read this. What annoys me is that they probably know that if people were aware of how high the taxes are, they wouldn't order in the first place. I know I DEFINITELY wouldn't have, my import taxes amounted to 112 euro on a 250 euro order (basically 50% of the cost). Really really disappointing and a bad surprise when receiving the bill.

Order placed from Europe never arrive. It takes months so sort out the refund.

Deceptive return policy that's much stricter than similar retailers, yet it's not disclosed on their website openly.

Anything on sale isn't eligible for a refund, even if it's 1% off. Anything over 50% off is final sale. This is clearly messaged upfront before you check out. However, anything on sale between 1-49% is only eligible for in-store credit. They do not message this anywhere on the site, such as checkout or on the item details page. It's buried in an obscure terms and conditions page. When I reached out to inquire why I received a gift card instead of a refund to my credit card, it was a hassle to get in touch with someone via chat and they kept disconnecting me if I didn't respond within 30 seconds.

I'll use my merchandise credit...then I won't be back!

I purchased a coat for my daughter for Christmas. I purchased it in October and asked if she could exchange or get a store credit if there was a problem. They said no problem.
She received the coat and loved it, but would have preferred it in another colour. She went into the store and was told they couldn't do it. Gave her a hard time. Embarrassed her and made it a big deal. Finally, they said they could only EXCHANGE IT FOR THE OTHER COLOUR if she purchased something else!!! Can you believe it!!! Quite a scam. Very disappointing! Will not be purchasing from them again.

The sales staff are very unhelpful.
I was trying on coats and putting a couple aside.
The sales person swooped in to return them to the rack,
Very poor attitudes from the sales staff.
They give the impression that you’re inconveniencing them by just being in the store.
A lot of shrugs and sighs.
No need to shop here when there are multiple clothing stores around!

If you order from UK, Aritzia will leave you to pay huge hidden import costs. Are response from their customer service below. I ordered an item that cost in the region of £200 and ended up having to pay FEDEX £123. Though the email below says I could have rejected the charges, FEDEX paid the VAT and import duties on my behalf and without my consent, and so it seemed the item would be struck unless I paid. Very disappointed with this hidden cost and with Aritzia’s failure to make clear the additional costs I would incur at the time of ordering. I wish I had checked trust pilot before ordering!!

Thank you for reaching out to us at Aritzia Concierge, my name is Maria and I’m here to help.

I understand you're looking for more information about duties and taxes for online orders placed on Aritzia.com. All international orders are subject to duties/customs fees. The prices on our website do not include taxes, duties, or shipping.

Depending on where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer. They will be charged upon arrival.

Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.

For your parcel to be released at the border, you will need to pay the total amount being asked. I do apologize for this inconvenience, Alice.

If you no longer want the package, you can refuse the shipment and the carrier will redirect the order back to us. Please let me know how you wish to proceed, ****.

If you need any additional assistance, please don’t hesitate to reach back out by live chat, toll-free at 00-800-42748942 or by responding to this email. Your case number to reference is ***

Pretty and stylish clothing, my daughter likes going, and the employees were very friendly in the store. They held my daughter's clothes in a dressing room so she could walk around and browse without carrying things around, and even gave recommendations. But, the return policy is not the best - will only give us store credit back instead of full refund into the card I used for her purchase, and customer service was not helpful online.

Not worth it if you purchase internationally!!
even though it says free shipping over a certain amount, you will get charged from customs!! Depending on the amount of purchase, it can get over 100€. So pay attention to the terms and condition in the website.

Quality wise not really great as advertised, some products like winter coat says it's 100% from responsible wool, but if you read closer in the details it actually has a mix of polyamide.

DONT ORDER IF YOURE FROM EUROPE!

I had to pay more than HALF of the price of my total order to the shipping company!!! They dont cover the costst and dont inform you beforehand. So dont do it its not worth it!!

Really strong advice you not to try and order through this website. I tried to order and my card was automatically added to an Apple Pay. I found this weird so froze my card immediately, I’ve since got several transactions appear on my account where my card has been tried to be used (thankfully as I froze my card, no money has been taken) just be careful!
I also emailed them to let them know and haven’t heard back.

Ich habe mir dem Geld meines 18. Geburtstags diese Hose gegönnt um bei meinem Praktikum ein präsentables Bild abzugeben. Que nenni, unerwartete Zollgebühren, schlechte Qualität, 61% Polymeren bei der Rückgabe nochmal Zollgebühren. Eine pure Enttäuschung. Empfehle ich natürlich NICHT weiter. retouren Politik eine pure Frechheit

A company that loves their way of doing customer service more thank actually doing customer service. They get off to their own ideologies and have blind faith in their own culture. They are in love with their own customers service modules instead of actually helping customers. They make money not because of their customers service but despite it. They have good marketing and are the only contenders in their niche. That’s why the do well. The customer service training presented by Pippa is outdated and ridiculous as I don’t believe she has worked in a store since the 90s. However every manager believes they are gonna be the next Pippa. So the follow along blindly lie to staff and bully ppl.

When you ship an item back, they give you store credit (a gift card) instead of a refund (even though their return policy says you'll get a refund). Super irritating, don't shop here.