Aritzia レビュー 173

Overall is good. But if you buy the clothes on sale (even though only $5 off) you cannot return it and get cash back. (Only store credits)

Love the quality of the top I got from Babaton - I ordered from the UK, you will have to pay duty if your order if worth >£120 so I recommend finding the sweet spot between free standard shipping & £120 to save yourself some cash (can be worth having a split between orders because duty can be pretty steep >£70). Also remember to change shipping from express to standard (it is automatically express) and that will save you £50- arrived quickly (actually quicker than expected) and overall very happy with what I ordered

I have had fine experience with their customer service, but their return policy is HORRIBLE. I would buy so many more things if they just let me return sale items to my credit card. However, that is not the case so I rarely shop with them. Do better Aritzia.

I buy from this company a lot. I am a very skinny and petite person and they make all their products in my size. For the most part the quality is good even though there is still a range. I have had no problems with shipping and I have lost track at this point how many clothing items of theirs that I own.

If I could, I wouldn't give even 1 star on the rate. I had different cases with Aritzia before but this time they broke a record with the worst costumer support ever.
Orderd 2 separate orders on Nov. 25 and Nov 29, both were shipped but no updates given since December 5.
Please note, when I placed the order it said "up to 14 business days"
14 b.days are long gone.
Aritzia answers: on my first emails to them they kept apologizing and kept on telling me to track my orders closely (oh really?!)
Then I lost my patience so they gave me the following alternative:
They said they can cancel the orders but Not to refund just yet. I will need to wait 2-3 MONTHS for the items to get back to them from their own courier and only after 2-3 MONTHS they will process the refund for me.
Meaning, purchased on Nov 2020 and refunded on April 2021. Without even getting the products.
Their costumer support is a joke. And for a company who charges so much money for their cloths, but not spending money at all on proper courier or proper compensation (i don't want free gifts, just my money back for items I never got) , I will not give any credit.

I purchased during their Black Friday sale and 3 weeks later the same style has gone on sale for $30 cheaper and they would not price adjust. I learned the hard way to be careful before buying from them because their return policy is outdated and unfriendly: they do not have a price adjustment policy and will not provide any help with sale items. On top of that, the clothes themselves are overpriced fast-fashion posing and priced as premium.

Ordered standard shipping to Europe on 22 Nov, estimated delivery 29 Nov. Handed to DHL eCommerce on 23 Nov. Moved to Germany somewhere between 25 Nov and 1 Dec. Apparently shipped to my country on 7 Dec, but no prospect of delivery as of 16 Dec. Neither Aritzia nor DHL provide any solutions. They just take your money for nothing.

Placing order over the phone with online customer service team is a joke. they mix up your identity even if you triple confirm your identity and contact information with them, they are still having trouble to get it right. unbelievable, shopping experience. They sent a order confirmation to wrong email address and may contain with your personal information. This is the most stressful and worst shopping experience. I don't know what to say about how sad I am.

I placed two orders - all non-sale items, all plenty in stock when ordering. They emailed me saying both orders are on the way, only then to email me 24 hours later to say they've canceled the items. From the first order, they canceled all items as they were out of stock and from the second order, they canceled 10 out of 11 items. The ONE remaining item is supposedly on it's way to me unless I get another email saying they have canceled that one as well.

This becomes more absurd seeing that they are ALL available on the website again, right now, for anyone to buy them.

So my question is, why have an e-commerce platform when you so clearly can not manage one?

Their store is easy to navigate and they have a great selection of everyday looks and styles for fancy occasions. I also love using their website - it’s super user friendly and easy to navigate! If you are looking for a chic everyday look and staple pieces, I recommend Aritzia!

Stylish and high quality. Happy camper!