Artistshot レビュー 

Artistshot からの回答

2023年12月20日

Dear Sandi,

We sincerely apologize for the confusion and disappointment surrounding your son's shirt order. We understand your frustration that the payment didn't go through and your son won't receive the shirt you ordered, and we appreciate you reaching out.

While we haven't yet completed our investigation, we would like to assure you that we're actively looking into the issue. Sometimes, refunds can take a few business days to process and show up in your account, depending on your bank or card issuer.

To expedite our investigation and ensure we're addressing the right order, we kindly request you answer the "request for information" email we sent earlier. This will help us gather all the details related to your purchase and potential refund.

Rest assured, we're committed to resolving this situation and ensuring your satisfaction. We will keep you updated on the progress and will issue a full refund if the payment ultimately didn't go through.

We understand that disputing the charge with your card might be your next step, but we encourage you to allow us the opportunity to investigate and handle this directly. We're confident we can find a swift and satisfactory resolution for you.

Thank you for your patience and cooperation. We value your feedback and apologize again for the inconvenience caused.

Sincerely,

The Artist Shot Team.

Artistshot からの回答

2023年12月20日 に更新

Dear Deanna,

We understand your frustration regarding the delay in receiving your order. We sincerely apologize for the inconvenience this has caused.

While we understand your frustration, please know that "processing" doesn't necessarily mean there's an issue with your order. It can often indicate various stages within our fulfillment process, such as picking and packing items or awaiting shipment.

To provide you with a more accurate timeline and address your concerns promptly, we kindly request some additional information:

Could you please share your order number? This will allow us to track your order in detail and provide a more precise update.
Have you received any shipping updates or notifications after the confirmation email?
Once we have this information, we'll be able to investigate further and provide you with a clear estimated delivery date. Additionally, we'd like to offer you the following options:

Track your order directly: you can track your order's progress on our website by entering your order number and email address.
Contact us directly: our customer service team to answer any questions or concerns you may have.

We value your business and appreciate your patience. We're committed to resolving this issue quickly and ensuring your satisfaction.

Sincerely,

The Artist Shot Team.

Artistshot からの回答

2023年12月20日 に更新

Dear Kris

We sincerely apologize for the confusion surrounding your wife's order and the lack of a confirmation email. We understand your frustration and want to assure you that we take your concerns very seriously.

It's true that we always strive to send order confirmations upon purchase. However, we recognize that in this instance, it seems to have fallen through the cracks. We appreciate you bringing this to our attention and for offering valuable feedback.

To address your concerns immediately, we've already resent the order confirmation email to your wife's email address. Additionally, we noticed you haven't responded to the "request information" email we sent earlier. These details would allow us to investigate the issue further and ensure you receive all the necessary documentation about your purchase.

If you haven't yet received the order confirmation email or wish to respond to the "request information" email directly, please feel free to reach out to our customer service department.

We kindly ask you to reconsider contacting the BBB before allowing us the opportunity to rectify the situation. We prioritize customer satisfaction and are committed to resolving this issue to your complete satisfaction.

Thank you for your understanding and cooperation.

Sincerely,

The Artist Shot Team.

Artistshot からの回答

2023年12月13日

Dear Pauline,

We sincerely apologize for the frustrating experience you've had with your recent order. We understand your disappointment with the missing confirmation email, delayed delivery, and lack of clear communication from our team.

We appreciate you bringing these issues to our attention. We're actively investigating the breakdown in communication and taking steps to prevent similar situations in the future. We've implemented new procedures to ensure timely order confirmations and accurate delivery updates.

Regarding your specific order, we are prioritizing its delivery, please answer to the request and let us know the details to proceed with the resolution.

We value your business and appreciate your understanding. Please know that we're committed to improving our communication and service. We encourage you to reach out if you have any further questions or concerns.

Sincerely,

The Artist Shot Team.

Artistshot からの回答

2023年12月13日

Hello Devon,

We are incredibly disappointed to learn about your experience with receiving the wrong item and the subsequent lack of response from our customer service team. We sincerely apologize for the frustration and inconvenience this has caused, especially with a gift order.

Please accept our deepest apologies for the communication failures. We understand your frustration and are committed to making things right. We would be grateful if you could send your order details via DM so we can immediately prioritize sending the correct item, at no additional cost to you.

We value your business and are committed to regaining your trust. We are taking your feedback seriously and actively investigating the communication issues to ensure they are not repeated.

Thank you for your understanding. We look forward to resolving this matter for you as quickly as possible.

Sincerely,

The Artist Shot Team.

Artistshot からの回答

2023年12月13日

Dear Kerry,

We're incredibly grateful for your feedback! We understand that receiving an incorrect order can be frustrating, and we're glad our customer service team was able to quickly rectify the issue and process your refund within 48 hours. We're always striving to improve our service, and your feedback helps us do that. Thank you for choosing Artist Shot.

Best Regards!

Artistshot からの回答

2023年12月1日

Dear Jonathan,

Thank you for your feedback. We take all customer reviews seriously and are working to improve our products and services.
We are deeply sorry that the quality of your recent purchases did not meet your expectations. We understand your frustration and disappointment, and we are taking your feedback to heart.

We are currently reviewing our sourcing and quality control processes to ensure that all of our products meet the highest standards. We are also working on improving our customer service, including making it easier to access and manage your account.

We would like to offer you a full refund for your recent purchases. We will also be happy to send you replacement items if you would like. Please contact us at contact@artistshot.com.

We value your business and appreciate you bringing this issue to our attention. We hope to have the opportunity to serve you again in the future.

Sincerely,

The Artist Shot Team.

Artistshot からの回答

2023年11月29日

Dear Angela,

We sincerely apologize for the inconvenience and frustration caused by the delay in delivering your order. We understand your disappointment and are committed to resolving this issue promptly.

Upon investigation, we discovered that the original shipment was unfortunately lost during transit. To rectify this situation, we immediately processed a replacement order to ensure you receive the item you ordered.

We regret that you may have encountered an unsatisfactory experience with our customer service department. We value your feedback and are taking steps to improve our customer service to ensure a positive experience for all our customers.

Please rest assured that this is not a scam. We are a reputable company with a long history of providing quality products and services. We value your business and appreciate your understanding as we work diligently to resolve this issue.

If you have any further questions or concerns, please do not hesitate to contact our customer service department. They will be more than happy to provide you with further details and assistance.

Thank you for your cooperation and understanding.

Sincerely,

The Artist Shot Team.

Artistshot からの回答

2023年11月14日 に更新

Dear Braxton,

We're so sorry to hear about your experience. We're investigating the issue and will offer you a full refund if the carrier was unable to deliver the package.

We're committed to providing excellent customer service and taking steps to prevent this from happening again.

Sincerely,

The Artist Shot Team.

Artistshot からの回答

2023年9月19日

Hi Michele,

Our sizing for the T-shirt varies depending on the style. If you are ordering a men's T-shirt, please order the size that the recipient typically wears. If you are ordering a women's T-shirt, please order one size down.

Please let us know if you have any other questions. We are always happy to help!

Best,

The Artist Shot Team.

Artistshot からの回答

2023年8月17日

Hello Kate,

Thank you for sharing your experience with us. We're glad John from our customer service team could assist you promptly. We're thrilled your replacement shirt arrived and met your expectations perfectly.

Should you have more questions or need further assistance, please reach out. We appreciate your support and look forward to serving you again.

Artistshot からの回答

2023年8月6日

Dear Tracie,

Thank you for sharing your positive feedback with us! We're delighted to hear that you love the bucket hat you received, and it looks great on you for ballgames. Our team takes pride in offering timely shipping with tracking and providing economical options.

Your satisfaction is our ultimate goal, and we're grateful for your support. We look forward to serving you again at www.artistshot.com in the future.

Best regards,

The Artist Shot Team.

Artistshot からの回答

2023年7月17日

Dear Ron,

Thank you for your wonderful review! We are delighted to hear that you had a great experience. It was a pleasure working with you and creating a product you love.

If you ever need anything in the future, feel free to reach out. Your satisfaction is my our priority.

Best regards,

The Artist Shot Team.

Artistshot からの回答

2023年7月6日

Hello Jay,

Thank you so much for your kind words! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with our product and customer service. It's our goal to provide excellent service and ensure customer satisfaction. We value your support and look forward to serving you again in the future.

Artistshot からの回答

2023年6月13日

Hello Lauren!

Thank you for your order and for sharing your feedback! We apologize for the mix-up with your order. We have taken note of the issue and we are actively working on getting your missing shirt back in production and shipped out to you as a replacement. We appreciate your understanding and patience. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We strive to provide a positive shopping experience and we're glad to hear that you are pleased with the quality of the t-shirts and the graphics.

Artistshot からの回答

2023年5月26日

Thank you for your review! We're thrilled that the product met your expectations in terms of quality and design. We appreciate your feedback and are glad to know that you're satisfied with your purchase. If you have any further questions or need assistance, please don't hesitate to reach out. We value your support!

Artistshot からの回答

2023年5月24日

We're delighted that you love the T-shirt! Thank you for your positive feedback on the comfortable material, beautiful logo, right size, and attractive price. We appreciate your support and look forward to serving you again in the future.

Artistshot からの回答

2023年4月18日

Thank you so much for your love, we work everyday for our great customers!

Artistshot からの回答

2023年3月14日

Hello, thank you so much for your comment, right now we are working to make those shipping costs go lower, if you answer our request we will be more than happy to let you know once you can proceed with the purchase with the lower shipping costs, thank you and please have a wonderful day!

Artistshot からの回答

2023年3月14日

Hello John, thank you so much for your love, we are working every day to make our customers happy!