Ashridge Nurseries レビュヌ 

308
•
TrustScore 5段階評䟡の4

3.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

My First purchase was a pleasant experience. Order confirmation was given; details of the pickup and the product provided extra protection for the trip home. Nice, pleasant, knowledgeable conversation... もっず芋る

5぀星のうち5の評䟡

We ordered 12 175cm tall purple beech hedging plants as barefoot very late in the season (late May). We soaked them in tepid water for 2 hours when they arrived and got them straight in the ground wit... もっず芋る

5぀星のうち5の評䟡

Excellent Excellent website easy to navigate Excellent prices Excellent choices Really fantastic customer service second to none, fast response too any questions really friendly. I had clev... もっず芋る

5぀星のうち5の評䟡

Hyacinthe, was really very helpful in finding me exactly what i wanted. I've just received said plants and I'm over the moon. Great care was taken preparing plants for postage and I very much appreci... もっず芋る

䌁業情報

  1. ガヌデン センタヌ

圓該䌁業による蚘述

Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners


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3.8

ほが満足

TrustScore 5段階評䟡の4

308件のレビュヌ

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1぀星

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3.8

すべおのレビュヌ

(308)

過去12か月のレビュヌ数: 53ä»¶

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5぀星のうち5の評䟡

Excellent company for hedgerow plants

All aspects of this company are excellent. The website is very good information clearly laid out and easy to order. They were polite, friendly and efficient at all times. The trees are really good quality - good size and very good roots.

2023幎2月8日
自発的なレビュヌ
5぀星のうち1の評䟡

Incredibly frustrating to deal with

Incredibly frustrating to deal with. Order placed end of October. Delivery delayed initially because of mild Autumn, I was told delivery end December/early January. Last conversation I had was that the order was being delivered this week (I've organised labour to plant on that basis) but no dispatch notice and noone answering phones and email response is that it may take more than 3 days to respond to the mail. We order a large quantity of trees each year and with a number of suppliers. All of which have been delivered with the exception of Ashridge. I would very much like someone to call me today to let me know if and when the delivery will take place and to cancel whatever part of the order could be holding the orde up

2023幎1月30日
自発的なレビュヌ
Ashridge Nurseries ロゎ

Ashridge Nurseries からの回答

We are so sorry for the delay with your order.

A member of our customer service team has spoken with you on the phone and we are sorry that we have been unable to supply all the plants on your order in a timely manner. Your first order is due for delivery today with your remaining plants following once they are ready.

Thank you again for your feedback and once again we apologise for the inconvenience.

5぀星のうち1の評䟡

bare root lol. another con company stay away

bare root lol. its a stick no needles nothing like the picture .this country is getting worse just companys ripping people off all the time.do not buy from this site...

2023幎1月27日
自発的なレビュヌ
Ashridge Nurseries ロゎ

Ashridge Nurseries からの回答

We are sorry that you are disappointed with your plant. We have checked our records and are unable to find any correspondence from you regarding receipt of your order. We would very much like to help resolve any concerns you may have with your plant and if you would like to contact us at support@ashridgetrees.co.uk we will be pleased to help you. It would be helpful if you can please quote Trustpilot in the subject line.
You are a valued customer and look forward to hearing from you so we can rectify this for you.

5぀星のうち5の評䟡

Beautiful perfect Xmas tree

This is my second time ordered a Christmas tree from Ashridge, same as last time, I got a perfectly beautiful tree, it makes the whole room smells lovely and the price is so good! We will definitely keep ordering from them every year.

2022幎12月6日
自発的なレビュヌ
5぀星のうち1の評䟡

Zero communication

I order very large amounts of landscaping products and thought I’d try a new supplier. I placed two orders, one being in error. I’ve emailed to cancel the wrong one four times, tried phoning ( no answer) and direct messaged via Facebook.
I’ve received what I assume is an automated message saying the delivery I don’t want is arriving today. It will be going straight back and I won’t be dealing with this supplier again.

2022幎11月12日
自発的なレビュヌ
5぀星のうち5の評䟡

First Class service every time !

This is the third time that i have bought a named rose from this company.
Rose trees are of the highest standard,well packaged for safe delivery.
Staff are prompt in replying to any questions and always happy to help.Will go nowhere else now!
Huge thanks to all the team at Ashridge Nurseries

2022幎11月11日
自発的なレビュヌ
5぀星のうち5の評䟡

A Rose by any other name!!

I wanted a particular Rose to celebrate the birth of my great, great niece.
“Isn’t she lovely”. !!
Ashridge were able to supply, not only quickly, but very reasonably priced for a named rose.
Certainly recommend and delivery was within just a couple of days. The plant is extremely healthy looking and I can’t wait to see the results in the summer. Highly recommended.

2022幎11月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service delivering Glen Ample raspberries

I ordered 20 Glen Ample raspberries in July 2022. The price was already very keen compared to garden centres and I also benefited from a welcome discount of 10%. The website made me aware that they would be delivered in Autumn. In November I received an email to say they had been sent and they were delivered by DPD using “Next day”. I was able to delay the delivery to a day I would be home. The canes were wrapped in plastic and then in a large box. All look very healthy, about 30 cm long with a healthy root. I planted them the following day. Some were stronger looking than others but they should all produce good plants. Time will tell if that is the case however Ashridge did very well so far.

2022幎11月2日
自発的なレビュヌ
5぀星のうち5の評䟡

How to go from 1* to 5*

How to go from 1* to 5*, and why I tried again. Well the quality was there, hence the retry. Again, the quality is very good, if not excellent. But most important was delivery of a very big fig tree within less than 2 working days.

2022幎10月11日
自発的なレビュヌ
5぀星のうち1の評䟡

AVOID. AVOID. AVOID. RIP-OFF MERCHANTS!!

They sent me a dead (or dying) tree. I watered it like they said. I fed it like they said. It died. They wanted to charge £20 for delivery for a replacement. No refund offered. They're greedy and have no ethics, only interested in profit. They hide behind a contract which is unethical (you sign away your rights).

2022幎9月16日
自発的なレビュヌ
Ashridge Nurseries ロゎ

Ashridge Nurseries からの回答

Dear Peter.



I’m sorry that you aren’t happy with your experience at Ashridge. We always work hard to ensure that all of our customers are happy, but unfortunately we obviously haven’t succeeded in this instance.



I just need to clarify some points in your review. The tree we sent to you was not dead. As with all of the plants we send out, it was of high quality and alive. We are dealing with living plants and very occasionally having been planted, it can be the case that they don’t take or grow. This can be for any number of reasons, the most common of which is lack of water. We go to extensive lengths on our website and in our emails to help customers care for their plants.

When that happens, whilst we have fulfilled all our original selling requirements, we go the extra mile and offer a replacement. We just ask for the customer to pay for the P&P. This is exactly what we have offered you in our correspondence.

Now that I’ve clarified the situation, if you would like to proceed, please just contact our customer service team and they will get this sorted for you.

I’m sorry that you feel that we haven’t dealt fairly with you in this instance. As with every business we always try to keep every customer happy. That’s not always possible, but we work as hard as possible to do so.

5぀星のうち1の評䟡

Beware of FREE P&P it's a LIE!!

Advertised free P&P this weekend. The system accepted the code for free P&P right up to the pay point where without notice £15 was added to the total for P&P, whilst at the same time in large image the total at the top of the page was showing free P&P

2022幎7月23日
自発的なレビュヌ
Ashridge Nurseries ロゎ

Ashridge Nurseries からの回答

Thank you for your review. The free P&P discount code was valid on postage and packaging and did not include any surcharges that are passed on to us by our couriers. The surcharges are for delivery to certain areas of Scotland and the Isle of Wight and this is clearly notified in the terms and conditions of the offer.

Without knowing the details of your order it is difficult for us to comment further. Please contact us by email at support@ashridgetrees.co.uk letting us know the details of your order including your delivery address so we can help further.

5぀星のうち5の評䟡

Excellent Service

I ordered some white cosmos purity seedlings for my stepdaughter's wedding. When they flowered they turned out to be pink which is not what we wanted. I told Ashridge customer service about it. My money was instantly refunded and within a few hours 25 white cosmos purity arrived as a replacement on my doorstep from them. We all make mistakes but it is how you handle them that is important. In this case Ashridge Nurseries deserve a five out of five review.

2022幎7月18日
自発的なレビュヌ
5぀星のうち4の評䟡

Nice plants but customer service is Jekyll and Hyde!

I ordered 2 honeysuckle plants. They arrived in a timely manner but before the planter which I was having made to fit the space. This meant I had to keep them in their pots for 4 or 5 days. I was disappointed with the state of the plants as about 1/3 of the leaves on one plant and about 1/6 of the leaves on the other were discolored and somewhat shriveled. I thought they would recover if I watered them well, which I did everyday. However, by the time the planter arrived they actually looked much worse. I took a photo and emailed the company to ask what was wrong with the plants. The reply I got was rude and condescending stating that I had failed to water and should not have kept them in their pots for even 1 day. I was very annoyed as the plants were not inexpensive and to be replied to in that manner was unacceptable. I emailed again expressing my disappointment and received a very polite reply explaining the issue which can happen when honeysuckles are transported in a box is a kind of fungus which quickly passes when they are in the air and planted. I was offered a satisfactory price reduction and the plants are growing beautifully as the second customer service agent assured me they would.

2022幎7月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service replacing damaged plants

I have ordered from Ashridge about 3 times now and returned because of the good quality plants and delivery. This 3rd time there were two boxes of lavender plants. In one some of the plants had clearly shifted and toppled over, presumably in transit, and broken stems to the base as a result. Whilst maybe better packing might have helped I suspect rough handling of boxes would account for it. I sent photos of the plants requesting replacements and within half an hour I had a reply apologising and saying that replacements would be sent. They arrived in good time and condition. That was a problem quickly resolved and in a friendly manner for which I am grateful and they have retained my trust and I would order from them again.

2022幎6月30日
自発的なレビュヌ

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