Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped... もっと見る
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レビュアーのコメントを見てみましょう
I ordered a premium standard acer x freemanii to match one I ordered 6 years ago. It looks healthy and my only comment is that it has a slightly curved trunk. However, in response to my queries abou... もっと見る
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I'm absolutely delighted with the quality of this tree. It's healthy, beautifully established and excellent value for money! There was a fantastic variety of trees to choose from, but I decided o... もっと見る
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I am very happy with my purchases. The shrubs and tree were delivered within the stated time frame, well packaged and of good quality. The delivery company used were also excellent notifying you of di... もっと見る
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企業情報
当該企業による記述
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
連絡先
River View Farm, Leathley Lane, LS21 2JR, Leathley, 英国
- 01943 660870
- www.ornamental-trees.co.uk
4.5
優良
2644件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really helpful support team
I had to co-ordinate the arrival of my trees from you with other trees purchased locally and also avoid the hot weather for planting. The team were consistently helpful and responsive. The trees are in now and I'm very happy with them.
2026年10月5日
Second time ordering from Ornamental…
Second time ordering from Ornamental trees. Good quality product detailed planting and care instruction, great value.
2026年10月2日
Ornamental Trees supply high quality trees,
We have used Ornamental Trees previously so we were sure that the trees would be of excellent quality. As per previous orders the trees arrived and are perfect. Thank you Ornamental Trees, fantastic job.
2026年10月2日
Ornamental Trees からの回答
Thank you for your review and continued support; it really is appreciated. We are delighted to hear that your trees have arrived safely and hope they are settling in well in their new home. It is lovely to know that our quality and level of service have once again met your expectations.
If you require any advice regarding future orders, gardening or aftercare, please do not hesitate to contact our team, who are always happy to help.
Ornamental Trees からの回答
Thank you for your review. We are pleased to hear that your trees arrived safely and that our team has been able to resolve your concerns regarding the Prunus. We hope all your trees are settling well in their new home, and if you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
Excellent quality trees and shrubs
Excellent quality trees and shrubs and excellent customer service. I've now bought 5 or 6 trees/shrubs from them now and they are all great specimens in very good condition.
2026年9月14日
Ornamental Trees からの回答
Thank you for your lovely comments and continued support; we really do appreciate it. We are delighted to hear your trees have arrived in perfect condition and are settling well in their new home. We hope they bring you many years of enjoyment. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
We're very happy with the tree stake…
We're very happy with the tree stake kits. They're really nice and sturdy.
2026年10月2日
Ornamental Trees からの回答
Thank you for your review. We are pleased to hear your consumables have arrived safely and are doing the job they were intended for! If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
Great Company
Helped me enormously via email with the tree I purchased. Would definitely buy from Ornamental Trees again
2026年10月1日
Ornamental Trees からの回答
Thank you for your lovely comments. We will be sure to pass your feedback on to the team, who take great pride in the service they provide. We truly appreciate your continued support and are delighted to hear your tree has arrived safely. We hope it is settling well in its new home and will provide you with years of enjoyment. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
I kept asking for details of when my…
I kept asking for details of when my order would arrive for a customer and didn't get the info until the day before delivery
2026年9月30日
Ornamental Trees からの回答
Thank you for your review. We are sorry to hear that you did not receive sufficient information regarding your delivery.
Having checked your order, we can see that you requested the trees to be delivered after a specific date, and our investigation confirms that this was followed. Once your order was despatched, you should have received an email notification, and the courier should also have provided a delivery time slot. We apologise if these communications did not reach you as expected.
We hope your tree is settling well in its new home, and if you require any further help, gardening advice or aftercare support, please do not hesitate to contact our team, who will be happy to assist.
Excellent quality of service and tree purchased.
Excellent communication following purchase of tree which also arrived well packaged and in excellent condition. Many thanks.
2026年10月1日
Ornamental Trees からの回答
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it brings you many years of enjoyment.
If you require any further gardening advice or aftercare support, please do not hesitate to contact our team, who are always happy to help.
Very disappointed that almost every…
Very disappointed that almost every branch of the tree had been pruned back to 30 cm or less and several of them look lifeless. Let’s hope that it quickly gets established and by Spring will look a lot better.
2026年10月2日
Ornamental Trees からの回答
Thank you for your review. We are sorry to hear that the quality of your trees has not met your expectations.
We have been unable to locate any previous communication with our team regarding your concerns, and we would welcome the opportunity to look into this further. If you could please contact our team with some photographs highlighting the areas of concern, we will be happy to assess these and provide the best advice, working with you towards a suitable solution.
We appreciate your feedback and hope we can help resolve your concerns.
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
I am very happy with this company and my purchases
I am very happy with my purchases. The shrubs and tree were delivered within the stated time frame, well packaged and of good quality. The delivery company used were also excellent notifying you of dispatch and delivery time with a 2 hour window. I will definitely use this company again.
2026年10月1日
Ornamental Trees からの回答
Thank you for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling in well. It is also great to hear that everything ran smoothly with your order. We truly appreciate your continued support and hope your tree provides you with years of enjoyment. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
Ornamental-trees Acer
Ordered an Acer when it arrived it looked good gave it a dunk in water and put it a larger pot it looks great hopefully next year I won't lose it to the heat like the one I had I would recommend ornamental-trees
2026年10月2日
Ornamental Trees からの回答
Thank you for your lovely review. We are delighted to hear your Acer has arrived safely and is settling well into its new home. We think Acers make a beautiful addition to any garden and hope yours brings you years of enjoyment. We truly appreciate your continued support and recommendations. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
So very easy to order online
So very easy to order online. Good communication throughout. Notified when tree was due to be delivered. Arrived on day as arranged. Driver assisted me to secure tree as was windy.
Tree healthy and good size. Leaves currently falling as autumn but im sure it will be beautiful next year. Its a nicely shaped tree. Delivery was included in the price.
As a side note i do appreciate the website shows the trees next to a person stood alongside so it gives the purchaser a very good idea of the sizes and makes it easier to pick the right sized tree for your space.
Thanks for good service
2026年9月30日
Ornamental Trees からの回答
Thank you for your lovely review. We are delighted to hear that the ordering process was smooth and easy to navigate, and that your tree is settling well into its new home. It is wonderful to know that the quality of our trees and the service you received met your expectations. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
Good customer service and quality plants.
Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped in plastic. The Jasmine was in good condition and is now planted in its new terracotta pot in the back garden. Was kept informed by regular emails as to dispatch date and delivery.
2026年10月1日
Ornamental Trees からの回答
Thank you for your lovely review and continued support; we really do appreciate it. We are delighted to hear that your Jasmine arrived in perfect condition and is settling well in its new home. We hope it brings you lots of enjoyment for years to come.
If you require any further gardening advice or aftercare support, please do not hesitate to contact our team, who are always happy to help.
Excessive pruning to fit packaging
I found that the online ordering system was very informative and easy to use. However, on delivery the tree looked like it had been cut like a hedge to fit the packaging, furthermore the leaves just below the cuts were dead or dying off. I have a concern that the pruning may affect the growth of the tree.
I tried to make contact, but no one answered so I left a message and I have as yet not had call back.
2026年10月2日
Ornamental Trees からの回答
Thank you for your review. We are sorry to hear that you were unhappy with the condition of your Acer on arrival. All our trees are carefully prepared for transit, and we want every customer to be happy with their purchase. I have tried to locate any previous correspondence with our team but have been unable to find this. Please could you email our customer care team with some photographs of your tree so they can assess the concerns and provide the appropriate advice, working with you towards a suitable resolution. We look forward to hearing from you and having the opportunity to help.
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
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