It is great to have my dog registered, but when using the QR code on the tag, it only takes you to google and not to a register with our details. I was a little bit disappointed with this as I am pa... もっと見る
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Registered 18 days ago. Was told registry welcome package with ID tags etc was being posted on 8th May but it was not posted. Contacted them again today as still not received this - was informed i... もっと見る
企業が回答しました
Very clear website, easy to understand all elements. Application process very straightforward and response is very prompt. It would be ideal if the vests for the dogs were of a breathable mesh-type... もっと見る
Easy to upload photos and information required. All info that I required was given. Even though the cards etc aren't a legal requirement, it's amazing how much easier it is to go in ships, hospitals... もっと見る
企業情報
当該企業による記述
For any issue with your order, please contact us first at hello@assistancedogregistry.co.uk before leaving feedback. We are a small independent organisation and genuinely care about resolving problems quickly and fairly. If there is a delay, printing error, damaged item, or missing parcel, we will always do our best to make it right. We receive a very high volume of emails daily, so if your matter is urgent, please include URGENT in the subject line of your email so we can prioritise it appropriately. At Assistance Dog Registry, we provide a voluntary registration platform for owner-trained assistance dogs and their handlers in the United Kingdom. Our goal is to support accessibility and awareness by offering a simple, trusted way for handlers to create a digital profile linked to an NFC-enabled ID card and QR code for instant verification. We are committed to educating the public and businesses about assistance dog rights, helping reduce misunderstandings and ensuring smoother public access. Our high-quality identification products, including ID cards, tags, and lanyards, help handlers confidently navigate daily life. With thousands of happy customers, we take pride in offering a reliable, user-friendly service that empowers dog handlers while promoting awareness, inclusion, and accessibility.
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4.1
ほぼ満足
21件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
QR codes do not go to the register. Only to google.
It is great to have my dog registered, but when using the QR code on the tag, it only takes you to google and not to a register with our details.
I was a little bit disappointed with this as I am paying a monthly amount. I thought it would be a little more comprehensive when you pay. If I was using the free online tool, this would have been ok.
I am still happy that my dog and medical conditions are listed, so it is a step up from where I was, but not enough for the payment.
2026年5月9日
Wait forever for your items
Registered 18 days ago. Was told registry welcome package with ID tags etc was being posted on 8th May but it was not posted. Contacted them again today as still not received this - was informed it was on the way and a tracking number included. Reply also stated “tracking number will not become active until 5-7pm today”. At 9pm I checked the tracking number only to read it was not active yet and to check with seller! They took my money on 27th April immediately - but don’t seem to want to send out my items!
Update:
Have now had communication from Assistance Dogs Registry and package finally posted and received now. Really happy with registration pack and that it has finally arrived.
2026年5月15日
自発的なレビュー
Assistancedogregistry からの回答
We sincerely apologise for the delay and frustration caused.
Your package has now been dispatched and is currently progressing through the Royal Mail network with live tracking.
We completely understand your concerns regarding the previous delays and communication, and we appreciate your patience while we worked to resolve this.
We hope your package arrives safely on Monday as scheduled, and if there are any further issues please contact us directly and we will be happy to assist.
Excellent Service
The information regarding the legal rights of an assistance dog are extremely helpful. The website is easy to use and very informative.
2026年4月8日
AVOID! Scam site
Applied weeks ago & I have not received anything.
They deducted £60 from my bank immediately but have not responded to any emails. Unable to talk to a human.
Sadly, it looks like I have been scammed.
2026年4月10日
自発的なレビュー
Assistancedogregistry からの回答
We are sorry to hear you feel this way.
We would like to reassure you that we are a genuine UK business and not a scam. Your order is currently in progress and being prepared.
During the spring season we experience a very high volume of registrations and customised orders, which can occasionally cause short delays of around one week.
We always aim to complete every order as quickly as possible and appreciate your patience during busy periods.
Please contact us directly at hello@assistancedogregistry.co.uk with your full name or order details so we can locate your order immediately and provide you with a personal update.
Thank you for your patience and understanding.
Assistance Dog Registry Team
Excellent, thank you.
I have received my lifelong package and am really delighted with the contents. The ID cards are brilliant and I love the option to use the QR code to access the database with information about me and my dog. This will be super helpful if anyone needs further verification of my dog’s role. Communication with the company has been excellent. A great service. Thank you.
2026年4月23日
自発的なレビュー
Assistancedogregistry からの回答
We are sorry to hear you felt concerned.
We have now checked your order and can confirm that your welcome pack was successfully delivered on 27/04/2026 via Royal Mail Tracked service.
We also apologise if there was any delay in communication while we worked through a high volume of seasonal orders and enquiries.
We are a genuine UK business and always ensure customer orders are completed and dispatched.
As your parcel has now been delivered, we would be grateful if you would consider updating your review to reflect the successful delivery and resolution.
If there is anything further you need, please contact us directly at hello@assistancedogregistry.co.uk and we will be happy to assist.
Kind regards,
Assistance Dog Registry Team
Supportive and responsive.
Very clear website, easy to understand all elements.
Application process very straightforward and response is very prompt.
It would be ideal if the vests for the dogs were of a breathable mesh-type rather than full nylon; it’s been very warm today and the dogs don’t need an unventilated vest in this heat. Not a criticism, just a constructive suggestion!
2026年4月1日
Very easy to fix ...thank you
2026年3月15日
Very easy ordering process and they…
Very easy ordering process and they were quick to make and dispatch the items
2026年2月26日
A really quick and easy way to register…
A really quick and easy way to register my girl and I. Totally good experience
2026年1月5日
The identity cards were great. The working dog coat which is medium was a little too big , the straps were a bit to big for a Boston terrier. All in all the colours were good and stands out
The identity cards were great. But the
2026年1月29日
Assistancedogregistry からの回答
Thank you for taking the time to leave a review we’re really pleased to hear you were happy with the identity cards and visibility of the colours.
Regarding the working dog coat sizing, we understand that fit can vary depending on breed and body shape, particularly with smaller dogs such as Boston Terriers. Our size guide is designed to help customers choose the best option, but we appreciate feedback as it helps other handlers make informed decisions.
If you ever need advice on sizing or have questions before ordering, we’re always happy to help.
Thank you again for your feedback and support.
Seems scammy
I’ve been signed up for over 2 weeks on the premium plan and still yet to receive the ID cards and other stuff that they said was included. Tried emailing numerous times no answer and also tried the chat which doesn’t seem to have any humans on. The number provided in the payment email just goes to voicemail. Feels like a scam
2025年12月19日
自発的なレビュー
Easy to upload photos and information…
Easy to upload photos and information required. All info that I required was given. Even though the cards etc aren't a legal requirement, it's amazing how much easier it is to go in ships, hospitals etc. Just need to educate the odd ignorant person and the cars help with this, also order the card that explains the law on service dogs. Recommend this to anyone that asks how I got him registered
2025年11月16日
Assistance Dogs
To me Assistance dog registration is apart of
My daily life. And the staff who work daily and are as friendly and willing to work with you.
Are a big part of my life
So thank you for all your support
Naill Moffett
2025年11月8日
Very friendly & helpful
Very friendly & helpful
Good company to do business with they went above &beyond to put right my silly mistake.
I would definitely recommend this site to anyone
2025年6月25日
So easy to register
So easy to register, as a mental health sufferer it’s a case of people often thinking they can’t see it so I can’t have it.
2025年6月24日
Excellent ŕesources and support.
Signed up to a monthly plan, ordered an id card and high vis vest...got another id card with vest (would have been better to have a different card) and vest size is a little off..so had to adjust it.. but otherwise..impressed with the resources and support articles.
2025年6月23日
Very quick in responding to queries and…
Very quick in responding to queries and sending out all the revenant equipment
2025年5月26日
Great service
My card arrived today I was really happy with the quality of the card.
Very happy with service.
2025年5月8日
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