Good to great
It is hard these days to find good customer service let alone great customer service. At Astra Straps I found great customer sevice and I have not even receive my purchase yet.
What happened was I accidently ordered the wrong color and when I realized my mistake I immediately sent a reply to the confirmation email I sent. It was after hours, so I didn't expect a response. Within an hour I got one telling me they would put in a request to switch to the color I actually wanted. They said they would let me know if they were able to successfully able to complete my request.
The next morning I woke up to an email telling me my oder had been fixed and I would get the product I meant to order.

Astra Straps CA からの回答







