async.com レビュー 220

async.com からの回答

2025年10月1日

Hi Liz,

Thank you so much for the kind words and recommendation! We’re delighted to hear that you felt personally supported - that’s exactly the experience we want every creator to have!

Sara and George will be so happy to know their efforts made a difference for you.

— The Podcastle Team

async.com からの回答

2025年10月1日

Hi JacAdam,

Thanks so much for sharing your experience! We’re happy to hear that Podcastle makes it easy for you to share your episodes, and we truly appreciate your recognition of our team’s passion and dedication.

— The Podcastle Team

async.com からの回答

2025年9月26日

Hi there,

Thanks so much for sharing this! We love hearing how you’re using Podcastle at WisdomWorx 2.0 and that it’s become your one-stop shop for all things podcasting. It’s especially great to hear that Magic Dust, project organization, and scheduling streams are helping your shows really pop.

We can’t wait to see what you create next!

-The Podcastle Team

async.com からの回答

2025年9月25日

Hi Matt,

Thank you for sharing your feedback. We’re sorry to hear about your experience and would really like the opportunity to review this more closely.

Please reach out to us directly at support@podcastle.ai so we can check your account details. We want to reassure you that we do fully comply with the UK’s 14-day cooling-off period, and if your case qualifies under this policy, we’ll be happy to assist you with a refund.

We’d appreciate the chance to look into this for you.

-The Podcastle Team

async.com からの回答

2025年9月25日

Hi Marco,

Thank you so much for sharing your experience! We’re thrilled to hear that Podcastle helped make launching your podcast (and representing your business) smoother and less stressful.

We can’t wait to see how your podcast and your business continue to grow!

-The Podcastle Team

async.com からの回答

2025年9月24日

Hi Hamidreza,

Thank you so much for sharing your experience with us! We’re thrilled to hear that Podcastle was able to support your academic research and even help you complete a scientific paper - that’s exactly the kind of impact we love to see.

I’m also glad our team could work with you on the billing issue and find a solution that felt fair. We really appreciate your understanding and your kind words about our professionalism.

Best of luck with your ongoing research - and thank you again for being part of the Podcastle community!

-The Podcastle Team

async.com からの回答

2025年9月24日

Hi Frank,

Thank you for reaching out and sharing your concerns. We’ve reviewed your account, and we can confirm that your charge was not immediate - it was applied after the 7-day free trial ended. As part of that process, you also received a reminder email more than 48 hours before the charge went through.

We are truly sorry this was your experience, as it’s never our intention for users to feel misled or unsupported. While we’re unable to make exceptions outside of our refund policy, your feedback is important, and we’ve shared your comments with our team.

-The Podcastle Team

async.com からの回答

2025年9月24日

Hi Wacko,

We are really sorry to hear that this has been your impression of Podcastle. We aim to provide both a transparent service and respectful customer support, so it’s disappointing to know we fell short of your expectations.

While Adobe Podcast and other platforms may work well for some, many of our users find value in Podcastle’s combination of recording, editing, and publishing tools, as well as our ongoing support. That said, your feedback is important, and we’ve shared it with our team so we can continue to improve.

If there’s a specific issue you’d like us to revisit or resolve, please don’t hesitate to reach out.

-The Podcastle Team

async.com からの回答

2025年9月19日

Hi Angela,

We love hearing this! 🎉 It’s amazing to know Podcastle is making things simple and giving you the freedom to create on your own.

-The Podcastle Team

async.com からの回答

2025年9月16日

Hi Mike,

Thank you for sharing your experience! We’re so glad to hear you’ve been enjoying Podcastle and finding it easy to use. It’s great to know the features are helping you create the quality you’re looking for in your podcast.

Wishing you lots of success with your show!

-The Podcastle Team

async.com からの回答

2025年9月16日

Hi Shelly,

Thank you for the wonderful feedback! We’re so glad to hear that our support team has been helpful and that you’re happy with both the audio and video versions of your podcast. It’s great to know the platform is making your weekly production process smoother.

We really appreciate you being part of the Podcastle community!

-The Podcastle Team

async.com からの回答

2025年9月16日

Hi Evan,

Thanks for sharing this! We’re so glad our support team could help you get started, and it’s great to hear that you now find Podcastle easy to use.


-The Podcastle Team

async.com からの回答

2025年9月16日

Hi Sav,

Thank you for your kind words! We’re so happy to hear Podcastle has been a reliable tool for your creativity.

Wishing you lots of success with your podcasting journey.

-The Podcastle Team

async.com からの回答

2025年9月16日

Hi Nebi,

Thank you for being with us for the past two years! Your support means a lot to us.

-The Podcastle Team

async.com からの回答

2025年9月16日

Hi Vinny,

Thank you for sharing your experience! It’s great to hear that Podcastle has made managing and creating your podcasts easier, and that the AI tools and video quality are working well for you.

-The Podcastle Team

async.com からの回答

2025年9月12日

Hi there,

We’re really sorry to hear about your experience and understand how frustrating this must feel. Please know that we take feedback like this very seriously.

After reviewing your case, we can confirm that the charge was applied after the 7-day trial ended. Our system automatically calculates the 7-day period from the moment the trial starts, and once the trial expires, the full plan charge is processed. At that point, we’re unable to issue refunds, which is why our support team explained the situation.

That said, we do see that you tried to cancel right around the billing date, and we understand why that timing feels unfair. While we have to follow our refund policy, we’ve flagged your case with our product and billing teams so they can review how cancellations and trial cut-offs are displayed. Your feedback is valid, and we’re working on making the process clearer to avoid this kind of confusion in the future.

Thank you again for sharing your experience - we’ll take this as an opportunity to improve.

-The Podcastle Team

async.com からの回答

2025年9月12日

Hi there,

We’re sorry to hear about your experience and understand how frustrating this must feel.

If you did cancel your trial, our system should have sent you a confirmation email automatically. Could you please check your inbox (and spam/junk folder) and forward that cancellation email to us? Once we receive it, we can review your case further and assist you accordingly.

Thank you for your patience - we’re here to help.

-The Podcastle Team

async.com からの回答

2025年9月12日

Hi Rus,

We’re sorry to hear about your experience and understand your frustration. For cases of suspected fraudulent activity, we recommend contacting your bank or credit card provider directly. They have the tools to investigate unauthorized charges and can guide you on the next steps to secure your account and recover funds if applicable.

While we follow our refund policy for standard subscription charges, your bank will be able to handle situations involving fraud more directly.

Thank you for sharing your feedback. We take these concerns seriously and will continue to review our processes to help prevent issues like this.

-The Podcastle Team

async.com からの回答

2025年9月12日

Hi Rodney,

We’re very sorry to hear that you’ve had such a frustrating experience. We take all feedback seriously and want to assure you that our team strives to follow the policies we have in place, including our clearly stated 7-day trial and refund terms.

If you believe there has been an error or unauthorized charge, please feel free to reach out to us directly again, and our management team will review your charges to ensure everything has been handled correctly.

We appreciate you sharing your concerns, and your feedback has been forwarded to our team for review.

-The Podcastle Team