Atlasglobal レビュー 61

They canceled my fly and didn't refund money.

Atlas Global emailed me before my flight (Nov 27 2019) from Istanbul to London to tell me it had been cancelled. After multiple attempts to ring their customer team to no avail (it wasn't in English), multiple emails left ignored, I began a case against them on Resolver to which the reply was: Atlas Global have not scheduled any refunds. Do not use this airline company, it is a scam.

They canceled my flights in December 2019 & have still not refunded me 6 weeks later. Customer services are rude & unhelpful.

They cancelled their flight without notice in December due to financial difficulties. Also they did not provide any solution even after when they resumed their operations (1 month ago) I did not get any refund from them as they bounce me back to the agency i booked from (eDreams) who in turn, through the ball in the airline side and say we are waiting for Atlas Global's instruction. Shame that I decided with this unprofessional bunch of scams I will get my money back I'll fight it till the end!

I booked with Atlasglobal for a return flight (4Dec-2Jan) from London to Baghdad and on 26th November 2019 I received an email in Turkish stating that my flight had been cancelled.
Since the 26th November, I have not received any positive correspondence from them despite emails. They are just a steeling money when they could, shame no body could stop them

I've not received the refunds. Atlasglobal have been very bad. Shame on them for scamming people and making no attempts to return people's money.

Worst airline experience !

I booked with Atlasglobal for a return flight (20Dec-31Dec) from Kuwait to Istanbul and on 26th November 2019 I received an email in Turkish stating that my flight had been cancelled. Luckily I was able to take Kuwait bound flight from Istanbul on 31st Dec.

Since the 26th November, I have not received any positive correspondence from them despite emails. They've shafted me between the agency (Rehlat) and themselves for a long time and I'm so frustrated.

I was forced to buy costlier ticket. Change my plans etc.,

I've not received one cent in refunds. Rehlat have been equally useless, but Atlasglobal have been shockingly bad. Shame on them for scamming people out of money during the Christmas period and making no attempts to return people's money.

I hope Turkish Cultural and Tourism ministry will take note of this.

Quite easily the worst airline experience ever!

I booked with Atlasglobal in October for a flight from Kuwait to London and on 26th November 2019 I received an email in Turkish stating that my flight had been cancelled.

Since the 26th November (almost 2 months since cancellation), I have not received any correspondence from the email despite emails. They've shafted me between the agency (Rehlat) and themselves for a long time and I'm so frustrated.

I've not received one cent in refunds. Rehlat have been equally useless, but Atlasglobal have been shockingly bad. Shame on you for scamming people out of money during the Christmas period and making no attempts to return people's money.

Never again this company really bad not receive money 2 my flight cancel stil waiting since November money back no one responded highly not recommend. This company im not happy poor service....👎🏻👎🏻👎🏻

ZERO Star!!!!

They're a bunch of thieves. They cancelled their flights without any notice in the middle of December. I had to buy expensive tickets to get back home.

To add insult in injury, they don't answer any of my emails or calls. this is completely unexpectable.

Do not travel with them!!! no matter how cheap they are.

Atlas global does not deserve any star, negative ZERO they cancelled flights in mid November without notice while we are already in Amsterdam connecting flight via Atlas Global to Istanbul Turkey. I already asked them for a refund via email because We had to purchased new airline tickets or else we will be stuck in Amsterdam.
I purchased the tickets directly with Atlas global but they have ignored my emails and up to this date have not issued a refund of our money, clearly a violation of an airline code because they did not render any service.

WARNING: NEVER BUY TICKETS FROM ATLAS GLOBAL AIRLINES NO MATTER HOW CHEAP IT MAY SEEM.

I WISH THEY CLOSE INDEFINITELY! THE GOVERNMENT OF TURKEY DOES NOT SEEM TO MIND THAT THIS IS BAD FOR THEIR TOURISM.

ONE STAR IS GENEROUS. THIS AIRLINE IS UNSCRUPULOUS
I and 3 pals bought 9 Atlas Global tickets in total via a travel business Gotogate / etraveli, late last year (2019), to travel with Atlas Global between the UK and Istanbul. In the event we bought 4 return flights and an extra return leg.
Then Atlas Global got into financial difficulties and stopped flying for several weeks from the end of November to late December. One of us got messages in Turkish (which were binned as we assumed they were marketing spam) and I only discovered by chance almost at the last minute that our tickets would not be honoured. With hotels, hospitals, surgeons, taxis and more booked we suddenly had to go and pay double the price from Turkish Airlines.
In the aftermath Atlas Global, Gotogate and etraveli are difficult to disentangle let alone liaise with, and so far we have not had a penny back from anybody. This is despite my knowing that the final ticket was bought after Atlas Global had already publicly declared they were not flying (admittedly on the same day, but after the notice was issued). And I know, too, that Atlas Global (which has resumed operations) has already issued waiver references for 7 of the 9 tickets. So Atlas Global / Gotogate / etraveli should have refunded us. Moreover, in my book, Atlas Global / Gotogate / etraveli should have been refunding us for the costs of our more expensive Turkish Airlines flights and the extra expenses to which we were put when we were forced to take other flights to and from other UK airports.So that's taxis, subsistence etc. I think we even had to have an extra night in a hotel.

In summary Atlas Global / Gotogate / etraveli are entirely unscrupulous. By rights I can go to the police over this and, though Atlas Global is based in Turkey and Gotogate / etraveli is based in Sweden, they are also apparently operating in the UK from offices here.

Don't trust them.

Everyone who got their flight cancelled by Atlas Global are entitled full refund and a compensation.Dont give up.Keep send them mails.I would never fly again with them no matter how cheap they are

Do NOT book ticket on their website. My flight on December 18 got canceled by them and no refund to me. I sent several times email to their call center but no answer yet. This company is a pure scam!!! Avoid this company and do not buy ticket from them!!! They stole my money!

This flight company is the worst company ever. It is making our holiday a hell. After arriving to Tel Aviv from London the next day we got an email that our flight back to London been cancelled. We were trying to resolve the problem and get another ticket on another day with trip.com that is also useless . We purchased our ticket from trip.com and they were keep telling us they will change the day. After talking to them 2days they informed us that our ticket cannot be changed. So we gave up hope and bought new tickets through another company. I also contacted the airline itself in two different email, no answer came whatsoever. On the 3rd day I contacted trip.com again to ask for refund as we had to buy another ticket they told us our flight is not cancelled and we should ignore what they sent us earlier and we are not getting any refund as we didn’t ask for. This is a joke. Both trip.com and Atlasglobal is a scam!!!!

J'ai mis une étoile parce que je suis obligée sinon j'en aurais pas mis.

C'est des arnaqueurs. Ils vendent des billets d'avions alors que la compagnie fait faillite.

Mon vol aller - retour pour 2 pers a été annulé le 28 novembre et à ce jour aucune nouvelle malgré plusieurs mail ! Aucune solution ne m'a été proposé !
Pas de réponse et pas de remboursement !

A fuir !

shame on this airline.

cancelled fights between November and December and i have heard they have filled for bankruptcy but why is their site still up and running? making people book for flight???? they are scamming people and this is not cool. i need my moneY back. i aint rich to let my money go to waste. ATLAS GLOBAL NEED TO DO BETTER. SCAMMING A$$ AIRLINE. PLEASE PROCESS OUR REFUND AND LET US HAVE PEACE.

Flight of past november 28th got cancelled. If you look at their website they are back in business and advise you to send an e-mail to callcenter which I did twice! Still nothing! A terrible airline which works more like a scamming company than an airline!

This company is a pure scam!
They are cancelling their flights and closing all their contacts line.
No refund and service.
Avoid this company!
Shame and damn on you.

I wish I could give 0 stars to this shockingly irresponsible airline but unfortunately there is no such an option.
I'm among thousands of passengers whom their flight was cancelled between Nov 26 and Dec 21, 2019, while we were notified about it only by a non personalized email in Turkish. Since then there's no possibility to get in touch with them, no answer to calls and emails. They shamefully announced that after Dec 15 they will see what they will do with victims of cancelled flights! They don't even communicate if there is a plan for refund or not. What's the difference between stealing money from people's account directly
and this unacceptable action?

Am 05.10.19 hat sich die Maschine um 12 Stunden verspätet! Es sollte in die Türkei gehen.
Ich versuche seit Monaten die Gesellschaft zu erreichen, zwecklos es meldet sich auch keiner zurück!
Lasst bitte die Finger von dieser Fluggesellschaft, falls etwas ist bleibt man auf den Kosten hängen!