AUUNIQUE LTD レビュー 

DO NOT ORDER FROM THIS COMPANY.

This company will take your money and run. I'd ordered a radiator cover in January, a few weeks later I then got an email that my order would be delayed, I had a back and forth with "Amy" over the following couple of months via email requesting delivery updates to then be ghosted and nothing to arrive. There are no telephone numbers for this company anywhere. This company is a scam, do not take heed of their social posts and fake 5* reviews.

Great service, fantastic quality!
As we found out there is no such thing as a standard radiator cover, the off the shelf ones were a compromise or just wouldn't fit.
The solution was bespoke covers,we got our first one 3 years ago and it looks as good now as it was then and we were so impressed we got 3 more. They finish off a room! if I ever need any more or had to recommend any company Auunique would be the one.
They also have offers keep an eye out!

Thanks
Pamela Shaw

Ignore the fake five star reviews. This company is listed as an advertising agency on Companies House. They're masquerading as a furniture company, taking as much money for orders as possible, responding to non-deliveries with promises of confirming delivery dates as soon as they can, then never confirming anything. When you ask for a refund, they stop responding and keep your money. As soon as they've made enough, the company will delist and disappear.

DO NOT ORDER ANYTHING FROM THEM. You will lose your money and not get your items. I have reported them to reportfraud.police.uk and I suggest you to as well if you've requested a refund and heard nothing. Action a charge back on your credit card/bank too in order to recover your money.

Great stylish radiator cover, arrived quickly, reasonable prices - would recommend 👍

I ordered a radiator cover. The team were really helpful answering about some specifics I wanted and quoting a price. It was delivered quickly and easily. It looks really great, has transformed the room and well worth the price.

Good product (motorised TV stand) but non-existent after care and all forms of communication (phone calls, emails, DMs and WhatsApps) completely ignored…

Amazing company !!!
I had a bespoke counter/ desk built for my bridal shop and I could not fault them.
Communication was great, they came out and we discussed the design and within 24 hours they gave me a quote, delivery was smooth and on time and the finished product exceeded my expectations. It was sprayed in a bespoke colour and the finish is excellent. I would highly recommend them if you are wanting a great quality product and also at a great price.

I was a repeat customer and I placed my order on the 4th January, over two months later, after being told a week before by Amy I could expect my item in about a week but she would confirm with the courier I received an order cancellation email with no explanation. After days of chasing, and deleting my comment from their recent instagram post at the time, I finally received a response on the 12th March. Amy assured the turnaround for the cabinet would be two weeks if I was still happy to wait which I was given the length of time I’d already waited. Yet again I have been chasing as I’m now not receiving a response. I won’t even waste my time trying to get my refund from them because it will probably take another 5 months, sadly I’ve had to raise a chargeback with my card company today.

I advise you all to take your custom elsewhere because they clearly don’t need any more custom to treat customers with this service and I hope no one else goes through the months of time wasting that I have, they are nothing but a scam of a company.

i have been waiting 9 weeks for a TV unit, Liam replies with apologies for the delay but no actual delivery date confirmed, i feel so frustrated at this scam. I suppose now i have to try to get my £600 back.

This company has zero Customer Service and I would’ve given it zero stars had that have been an option. No wonder they do not have a working telephone number.

After multiple attempts, my furniture arrived incorrect and damaged.
I stated I wanted a refund and we mutually agreed on a 2 1/2 week window in which they could come and collect the furniture. A week before the agreed deadline they stopped returning my emails and I’ve been unable to communicate with them since.
I have now had to raise a refund dispute with my bank. As well as sending them a final demand via email and recorded post to which they have responded to neither.
I am now left with bulky furniture in my home still wrapped in packaging. This is highly frustrating and distressing.

Correct size, style ,delivered on time. But not presented or finished well, badly spray painted , item,grooves, packaging full of sawdust, oak top poorly sanded. Customer services replied politely and quickly but my problem was not solved and they did not do what they said they would.

This week I received a large radiator cover. Speedy production (1 week) and fast delivery (another week) - just 2 weeks overall. The unit is absolutely beautiful - heavy☺️ The delivery man very helpful and friendly. Currently available discounts are second to none. You’d better subscribe to AUUnique to avail of their super discounts🥳 Order number: #13297. Very much recommended!

I received my radiator cover and I absolutely love it, looks perfect in my living space, great delivery and customer service, the products are made bespoke to your liking. Really good times scale for delivery

We ordered a radiator cabinet on 1st Setember 2025. It arrived in October as expected. It was the wrong colour and they sent the wrong fixing brackets We emailed to advise them as no telephone numbers. They asked if we were prepared to keep it if they offered compensation of £60. We accepted that and they said they would process. We have been chasing them ever since but they do not respond. Absolutely shocking after sales service. Would not recommend to anyone, despite the cabinet being of good quality

DO NOT ORDER FROM THIS PEOPLE! THEY ARE A HUGE SCAM! THEY HAVE TAKEN MONEY FROM US IN NOVEMBER 2025 FOR 3 RADIATORS COVER AND THEY VANISH AFTER THEY RECEIVED THE MONEY! WE AWARE!!!

Absolutely adorrrre my radiator covers!!!! I have a new build and they have just completed my home magnificently! They are built to perfection! Outstanding service and the delivery guy is very friendly! I ordered 3 more because i am so pleased with them! I thought delivery were quite fast as it does say 2-4 weeks on the website so i were prepared to wait & they are 1 billion percent worth the wait! Keep up the good work you guys!!!! x

As other have said before me - AVOID AT ALL COSTS - this is a scam. Liam was very helpful to cancel our order but he will not refund us.

Is this firm still trading? I paid for a radiator cover in November (Inv 2097) and after an exchange of emails about delays, I have been unable to get a response from them (email, WhatsApp, phone call). They have my money ... I have no radiator cover.

I wrote a review on 16th December and wanted to provide an update to this. We never received the unit and even when I managed to get emails through without them bouncing back, they were never replied to. I sent a letter by post - never replied to - and also tried to call on numerous occasions and the phone is NEVER answered. This is a SCAM website. As a new customer you will correspond with Liam and then lose your money. Especially, do not be fooled in to paying anything by BAC's!!!
They replied to my review online to say they tried to make contact, obviously they never tried to make contact.

I hoped to be writing a positive review but based on my experience I would recommend caution before ordering. I placed an order placed back in December and taking into account the holidays, should have been delivered mid Feb at the latest. They delay however is not the most concerning aspect because if it had been communicated in an honest and up front manner, I would have likely not taken further action. However, their customer service is painfully poor. I was twice told ‘it is due to leave the workshop this week’ to no avail and then complete silence and lack of response to subsequent enquiries over past few weeks and no phone number to be able to contact anybody on. Eventually gave up and with no response was forced to assume the worst, so reported to my bank who just refunded the money. Given their active social media presence, they appear to be a genuine producer, but the priority is obviously commercial customers and fit outs of premises. If they were honest about expected lead times from the outset - not a difficult thing to update on a website - at least people could make an educated choice to order or not, but the lack of transparency both at the outset and with follow up communications (when received) is extremely frustrating.