Audibel レビュー 

117
•
TrustScore 5段階評価の2.5

2.6

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I paid thousands of dollars for a pair of hearing aids. they do not work. The right one will not even turn on. I have went in for 3 appointments in the last several months and they refuse to send the... もっと見る

5つ星のうち5の評価

I saved money by buying Brand X rechargeable hearing aids on line 5 years ago and got exactly what I paid for: uncomfortable hearing aids that didn’t work and customer service from hell. After 5... もっと見る

5つ星のうち1の評価

Brought audible/starkly hearing aids because my insurance only covers them. No wonder Medicare is going broke.some of the most expense hearing and horrible customer service after paying 1500 my and my... もっと見る

5つ星のうち5の評価

I have severe hearing loss and have struggled with hearing aids for years. Finally, I have found a real solution: Working with Adam Dell at Audibel Hearing. He understood my frustration and patientl... もっと見る

企業情報

  1. 補聴器専門店
  2. ・
  3. 薬局

さまざまな外部ソースから提供された情報

Audibel is a Starkey Hearing Technologies brand. Recognized across the globe as a premier provider of hearing healthcare, Starkey Hearing Technologies is the only major manufacturer that is privately held and American-owned in its industry. At Audibel, we know the importance of hearing because we see how it impacts people every day. Helping people hear better is all we do. It's all we've ever done. Hearing is our passion, our focus and our purpose. From our training to our people to our products to our offices, we go to great lengths to ensure excellence is in everything we do – so you can be confident you'll get the service and solutions needed to make a real and lifelong difference.


連絡先

2.6

期待以下

TrustScore 5段階評価の2.5

117件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.6

すべてのレビュー

(117)

過去12か月のレビュー数: 8件

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5つ星のうち5の評価

I am happy with my hearing aids

I am happy with my hearing aids, my only thing is one of mine fell and would not work, after paying $4000.00 for them they should be covered for more than 1 year and then it was $400.00 more to fix it. I feel this is outrageous. Thank you
Susan

2020年3月26日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hello Susan,

Thank you for the kind review - we are happy to hear you are satisfied with your Audibel hearing aids.

We are sorry to hear about your repair experience and thank you for bringing this to our attention. We would like to learn more about the matter and see how we can make things right. If you haven't already, please contact us for at (800) 328-8602.

Sincerely,
Audibel

5つ星のうち1の評価

Worth six dollars nevermind six thousand dollars!

My 86 year old father has been trying to get these hearing aids that he paid six thousand dollars for to work ever since he bought them. They are in the shop being fixed 90% of the time, 8% of the time they are on the counter because they are not working and the other 2% of the time they work as they should. The Audibel technician say they are going to do something to make them work better but after waiting long periods of time while in the shop, they come back in the same condition as when they left. He told us the last time he was going to put stronger longer wires on because my Dad has a large head, but when they came back they had the same wires as before and they only stayed working for a few days. These units are not worth six dollars nevermind six thousand dollars!

2020年3月2日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Richard,

Thank you for letting us know the details of you and your father's experience. The concerns you describe can be address with programming and changing to a different earpiece. We would like to know the style of the hearing device you are wearing to best address the issues you are facing.

Also, would you like us to reach out to your Hearing Health Professional to alert them to your current concerns? We do need the office to be part of the solution. We know the hearing professionals that work with Audibel products are always up to the challenge to make sure their patients are satisfied with the devices they fit.

Feel free to contact us at information@audibelhearing.com

We look forward to hearing from you.

Sincerely,
Audibel

5つ星のうち2の評価

Thought it was pretty cool to have an…

Thought it was pretty cool to have an online hearing test. Long time waiting since I've had severe hearing loss pretty much my entire life. I was however dissapointed in the results given after I completed the test. I could care less about statistics on hearing loss worldwide or in my country. All I care about is my own hearing and the hearing aid that I have. I was hoping to see some kind of graph of such so I could compare results for later use or with and without my aid. Similar to what I would get in an office hearing test. This isn't rocket science. You either hear it or you don't. A computer knows exactly what decibels it is putting out. So it is all dependent on the quality of the ear buds or speakers. Still the results will be close to a real test.

2020年2月25日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Big G,

Thank you for sharing your thoughts with us. We’re happy to hear you are taking the steps towards your journey to better hearing by using the online hearing test. We will use your feedback to improve our online tools.

Comments and concerns shared by Audibel users are fantastic feedback to allow us to keep delivering products that meet the needs of users such as yourself and we thank you for that.

We are committed to driving the best product performance and quality.

Sincerely,
Audibel

5つ星のうち5の評価

Michael Sisskind is just the best

Michael Sisskind is just the best. I have two other pair of hearing aids and both experiences were terrible. Michael did the testing and recommended hearing aids for me. They weren't the most expensive, as the other people told me I had to have. Michael explained the benefits of different brands. A few days later I got my hearing aids. What a fantastic experience. I love them. Michael suggested the rechargeable ones. Thank you so much. No more batteries to deal with. Best thing I have ever done. Michael asks questions and listens to what my concerns are. He is the best. Thanks Michael. I will never go anywhere else.

2020年2月11日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Joan,

Thank you for sharing the positive experience you have had with your hearing professional. We are so proud of the professionals who fit Audibel hearing aids. They are always up to the challenge to make sure their patients are satisfied by hearing and living better!

Sincerely,
Audibel

5つ星のうち3の評価

Mixed feelings

I have mixed feelings about my hearing aid experience. It has now been about a year since I was examined and fitted for my aids. I have no complaints about the initial process, though there was a bit of delay in the delivery of the aids. I suppose they have worked as well as I could have expected, though adjusting is somewhat cumbersome.
When deciding which model to choose, I was persuaded by the Audibel rep. to go with one that requires replacement batteries, rather than a rechargable model. Replacements are not inexpensive and I have found that they don't last that long, regardless of the amount of time I actualy use them.
Most bothersome is the fact that the Thrive feature is problematic. Any time there is an update, my aids no longer connect to Thrive. The process of re-connecting to Blu-tooth is multi-step and sufficiently complicated that I usually end up calling headquarters to walk me through it. And the Blu-tooth/Thrive feature added considerable expense. Until I reconnect, all the neat Thrive features are unavailable to me.

2020年1月28日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Richard,

Thank you for sharing your thoughts with us. Comments and concerns shared by Audibel hearing aid users are fantastic feedback to allow us to keep delivering products that meet the needs of users such as yourself.

We’re sorry to hear about your frustrations and we will use your feedback to improve our products and service. We are aware of the Thrive App connectivity issues and are working diligently to resolve them.

You are taking all the proper steps by continuing to work with your Audibel hearing care professional and working with our mobile support team. We know that the professionals who fit and work with Audibel hearing are the best in the business and will welcome the challenge to help you not only hear better but live better.

We are committed to driving the best hearing aid quality and performance.

Sincerely,
Audibel

5つ星のうち5の評価

Great Experience…

I think Michael did an excellent job with fitting and teaching about my hearing aids. He is professional.

2020年1月24日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Linda - that is fantastic to hear - thank you for sharing your Audibel hearing experience with us! Sincerely, Audibel

5つ星のうち1の評価

These people need a confident office…

These people need a competent office manager. They have two offices and can't seem to get anything straight between them. One of them can't even give directions to their office. Wasted an entire day trying to pick up hearing aids that were paid for already. Looking somewhere else now;

2020年1月21日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Karl, We regret to hear you’ve had a poor experience. We encourage you to contact our hearing care coordinators to further assist you. The number is 888-267-1753. Thank you for taking the time to share your feedback. Sincerely, Audibel

5つ星のうち2の評価

Long wait for repairs

Within a couple of weeks one of my new hearing aids was not working properly. It would turn on and off. I returned it for repair on January 30 and I have yet to have it returned.

2020年1月16日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Leslie,

Thank you for sharing your thoughts with us. We’re sorry to hear about your frustrations and we will use your feedback to improve our products and service.

We recommend continuing to work with the hearing care professional that sent your device to us to provide you with a repair status.

Comments and concerns shared by Audibel users are fantastic feedback to allow us to keep delivering products that meet the needs of users such as yourself and we thank you for that.

We are committed to driving the best product performance and quality.

Sincerely,
Audibel

5つ星のうち5の評価

staff is wonderful

staff is wonderful...make learning about the hearing aids easy. prefer that you have an appointment, but as a walk-in you are welcome.

2020年1月14日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Thank you for the wonderful review, Cathy! Your comments inspire us to deliver the best hearing aids and service!

5つ星のうち4の評価

The hearing aides are great

The hearing aides are great. The Thrive app that pairs with it, not so much. Like the features of pairing to phone for calls, movies, and music. Would like to have more volume control when it comes to the music. Working with the Dr. on adjusting the tones, the highs and lows has been great to get the best use if the aides.

2020年1月14日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Allen,

Thank you so much for sharing your experience with us! We are so happy you are pleased with your Audibel hearing aids!

Also, thank you for sharing your feedback regarding connectivity - We are sorry to hear you are experiencing issues. We'd like to see if we can help with the problems you are having, so please contact us at mobile_support@starkey.com at your earliest convenience. Thank you!

Sincerely,
Audibel Hearing

5つ星のうち5の評価

What a treasure in Ft Myers!

My hearing impaired husband had a hearing test today, performed by Teresa in the Ft Myers office. She was knowledgeable, professional and took her time in explaining the importance of wearing hearing instruments.
During the testing process, Teresa was unaware I fit hearing instruments before I retired. She was thorough in her testing, evaluation and explanation. Thank you Teresa. Audible has a treasure in Ft Myers!

2019年10月3日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Gaytha, We are incredibly grateful that you took the time out of your day to leave us this note!

5つ星のうち5の評価

I wear Via Ai hearing aids from Audibel…

I wear Via Ai hearing aids from Audibel and I absolutely love them. Having them stream my phone calls to my hearing aids makes talking on the phone very clear. I can adjust my settings on my phone. The sound quality is terrific. Highly recommend!

2019年9月16日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Thank you for the wonderful Via Ai hearing aid review! Happy to hear you are enjoying the product, Tim!

5つ星のうち5の評価

Best technology in the industry and the…

Best technology in the industry and the only American owned and operated hearing aid company out there! Plus a lifetime of service. They can’t be beat!

2019年9月14日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Sarah, Thank you for taking the time out of your day to leave us such a nice note! We are happy you are part of the Audibel family! :-)

5つ星のうち5の評価

I’ve been in the business for 29 years!

I’ve been in the business for 29 years! I have used most of the larger high end hearing aid manufacturers in the business yet Starkey/ Audibel was my top choice.
In 2002 I signed with Audibel full time and for very important reasons.
First, the technology is by far the best in the business! Clarity, speech in noise and comfort when wearing
Second, customer service, audiology is by far the very best in the business 10 fold.
Third, the support and family type atmosphere with Audibel partnerships is the only thing like it in the country which is so important for the patient experience as well as ours ! I can go on and on!

2019年9月12日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Ken, Thank you for taking the time out of your busy day to provide us with your wonderful review! :-)

5つ星のうち5の評価

I have been in the Audibel network…

I have been in the Audibel network since the beginning in Oct 2000!! I can look back at the last, almost 20 years and have never regretted my decision to join this network! If you are part of the Audibel family, you will have a multitude of support and knowledge to grow your practice!

2019年9月11日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Hi Robert, Thanks for the wonderful words! We can't do what we do best without our Audibel customers!

5つ星のうち5の評価

Dependable Sound Quality!

Dependable Sound Quality!

Audibel has the most dependable sound quality and the best Charger for Lithium Ion Re-chargeable hearing aids.

2019年9月9日
自発的なレビュー
Audibel ロゴ

Audibel からの回答

Thank you, Scarlet!

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