Audio Book Store レビュー 

200
•
TrustScore 5段階評価の2.5

2.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I contacted customer support on 9/1 to cancel my account and received an email response from customer service that my account was canceled. I have an email as verification, including the person's name... もっと見る

企業が回答しました

5つ星のうち5の評価

Audiobookstore.com has the largest selection of quality audiobooks, and great prices. We appreciate the ability to join FlexPass and save money during seasons where we're using a lot of audiobooks,... もっと見る

企業が回答しました

5つ星のうち1の評価

"Unfortunately for security reasons, we can not cancel FlexPass accounts on our end, but I assure you the process is very quick and simple. We’ve also attached those instructions below." Det var KUN... もっと見る

5つ星のうち1の評価

When you just want to buy an audiobook for a quick listen, you don’t expect to spend a day reading pages of terms and conditions to discover that the company has automatically enrolled you in a... もっと見る

企業が回答しました

企業情報

  1. 電子機器・テクノロジー

さまざまな外部ソースから提供された情報

Download & listen to audiobooks from bestselling authors in just minutes on your computer or mobile device using our iOS & Android apps.


連絡先

2.5

期待以下

TrustScore 5段階評価の2.5

200件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 63%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.5

すべてのレビュー

(200)

過去12か月のレビュー数: 44件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Be aware can not unsubscribe

I have emailed and tried to unsubscribe. Very sneaky how the site doesn’t allow you to even search how to unsubscribe.

BE AWARE!

2025年1月8日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

Hi Fiona! We value transparency and make canceling a subscription quick and easy; simply log in to your account, navigate to the “Account Details” page, click “Cancel FlexPass” under the FlexPass Details section, and your subscription will be canceled immediately with a confirmation email sent to you.

There is also a clear explanation under our website FAQs - just search “cancel,” and the result is titled, “How do I cancel or unsubscribe my FlexPass membership?”

We’re sorry you found canceling your membership to be a challenge, but we would appreciate you removing this review in light of the above facts.

5つ星のうち5の評価

I would like to thank Tarah at AUDIO BOOK STORE

I would like to thank Tarah for her diligence in assisting me, when I was confused about who was my service provider.
Often businesses providing services on ‘books for listening’ have similar names. I wrote to Audio Book Store and Tarah was very helpful as a Customer Service Officer. She, is a fantastic worker and loyal employee, who makes the difference among all providers. She is the kind of employee that deserves recognition and should be given opportunities for professional growth as she enhances the name of the organisation who has employed her. Thank you Tarah!

2025年1月6日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

Thank you very much for your feedback. Your satisfaction means a great deal to us.

5つ星のうち1の評価

Storing my credit card info without my permission

I bought an audiobook using my credit card. Since then, Audiobookstore has kept my credit card information on file in my account. I have asked them multiple times via email and chat to tell me how to remove it and have not had any response. Audiobookstore did not ask my permission to store my credit card information. I will not be buying anything else from this company.

Update: I contacted the company. They apologized and said that my credit card information has been removed from their site. They did not give me an adequate reason as to why I only heard from them once I wrote a negative review on Trustpilot. They did not respond when I asked them why they stored my credit card without permission or tell me why I couldn't remove it myself.

2024年12月28日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

We’d love to help you, but we’re unable to locate your account in our system from the info in this review. Please email us at customercare@audiobookstore.com, so we can assist you further.

5つ星のうち1の評価

Scam automatic sign up

I bought an Audiobook from Audiobookstoe and was somehow signed up for their Flexpass. I've cancelled my subscription but it lasts for a year by which time I will have spent £100 on absolutely nothing. Seems to be a massive scam.

2024年10月24日
自発的なレビュー
5つ星のうち5の評価

A great experience all round. Highly recommended

Excellent experience with the purchase and the downloading went smoothly.The company were really helpful to me when I wanted to make changes to how I had signed up. A special shout out for Tarah who went out of her way to be helpful.

2024年12月24日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

Thank you very much for your feedback. Your satisfaction means a great deal to us.

5つ星のうち1の評価

Agree with all the prvious customers

Agree with all the prvious customers.
Sneaky subscription…. And how on earth do you cancel your subscription…. Can’t find a cancellation option anywhere. !!!!😡😡😡
Scammers!!

2024年12月13日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

Hi Ansunel,

Upon reviewing your account, we see that you were able to successfully cancel your subscription on your own. This seems to contradict the issues mentioned in your feedback, but if you faced any challenges during the process, we’d be happy to assist further and address any questions you may have.

5つ星のうち1の評価

Scam!!

Scam!!
Stay away from this site

2024年12月11日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

We’d love to help you, but we’re unable to locate your account in our system from the info in this review. Please email us at customercare@audiobookstore.com, so we can assist you further.

5つ星のうち1の評価

Scammers

Scammers. Silent subscription was enabled without any consent, without any notification. No email, nor description regarding monthly cost. Unfortunately, I have noticed after multiple months. Please be aware and not use their services.

2024年11月19日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

We’d love to help you, but we’re unable to locate your account in our system from the info in this review. Please email us at customercare@audiobookstore.com, so we can assist you further.

5つ星のうち1の評価

Scammers!

Scammers!

As many here say they sneakliy sign you up for subscription when purchasing one book.

I gave them the benefit of the doubt and sent an email querying the monthly costs but no response at all.

Stay away from this company. One book ended up costing me a load of money.

2024年11月12日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

We’d love to help you, but we’re unable to locate your account in our system from the info in this review. Please email us at customercare@audiobookstore.com, so we can assist you further.

5つ星のうち1の評価

Scammers, they sign you automatically for subscription without your knowledge, no matter what payment option you choose

Scammers, they sign you automatically for subscription without your knowledge, no matter what payment option you choose. I made a single payment for the audiobook. I paid full price and I did not choose any flexipass or any other subscription. Then accidentally I discovered on my bank account that I have some subscription for 20$ (the same like cost of the book). I contacted audiobookstore support and they assured me that I didn't have any subscription and my bank registered it as a subscription by mistake. Then I contacted my bank, described situation and my bank said that it was 100% subscription and they could charge me again. I was advised to block all payments to audiobookstore. Now, after i read all the opinions I see this is their common pactice.

2024年9月3日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

Hi Matt,

I’ve checked our records, and I can confirm that you haven’t opted for any subscription with us, so there will be no recurring charges unless you choose to subscribe. Our customer representative also confirmed this during your recent chat.

Some banks may categorize us as a subscription service because we do offer that option. If you have any further questions or concerns, please let us know!

5つ星のうち1の評価

WARNING !!

WARNING !!! They charged me several months for one book - I only noticed on my cc bill - awful app - be careful what you sign up for. I have not found any email confirming a subscription sign up for example which is very deceiving

2024年9月12日
自発的なレビュー
5つ星のうち5の評価

Wonderful customer service

I’m thoroughly impressed with the wonderful customer service and the extensive selection of audiobooks available. Whether I'm searching for new releases or timeless classics, I can always find what I’m looking for. This website has become my go-to for audiobooks, and I love everything about it!

2024年9月10日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

Thank you very much for your feedback. Your satisfaction means a great deal to us.

5つ星のうち5の評価

Audiobookstore is great

I have been utilizing the Audiobookstore.com platform for a number of years and enjoyed the vast selection and great prices on audio books.
I recently made an accidental purchase (wrong language) and Tarah was able to quickly help me solve the issue, so I could get back to listening. Great service!

2024年9月9日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

Thank you very much for your feedback. Your satisfaction means a great deal to us.

5つ星のうち5の評価

Supplement your current Audiobook provider with Audiobookstore.com

Audible is a juggernaut, everyone knows this. I found Audio Book Store, not because I was looking for an alternative to Audible, but because many of my favorite titles aren't available from them. I assumed that meant that they weren't available in audiobook form, but on Reddit one day I noticed someone say that they enjoyed the audio version of The Godwulf Manuscipt by Robert B Parker. Curious, I tried to find it as a torrent, but was unable to. After several fruitless searches, I simply googled "The Godwulf Manuscript audiobook" and that's how I found Audiobookstore.com
They have all the titles I've been unable to find on Audible, in a similar quality, available through an app that works on Apple CarPlay. I'm very pleased with my experience so far and plan to continue to frequent their library.

2024年9月4日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

Thank you very much for your feedback. Your satisfaction means a great deal to us.

5つ星のうち1の評価

BEWARE

BEWARE. I bought an audio book from Audiobookstore.com. It stopped playing after a month but they keep charging for it again every month since then. So far they have charged me 6 times for the same book which doesn’t even work. I wrote 3 times asking them to stop but they kept quoting small print and refused to stop.

2024年2月21日
自発的なレビュー
5つ星のうち1の評価

I downloaded a book for 9.95 this was…

I downloaded a book for 9.95 this was outlined as a one off purchase. My credit card details have been saved and they have continued to take 9.95 EVERY MONTH since!! You cannot unsubscribe from this site, you cannot remove your credit card details either! I have been in contact with them and awaiting information. DO NOT USE

2024年8月7日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

We’d love to help you, but we are unable to locate your account. Request you to email us at customercare@audiobookstore.com, and we’ll assist you further.

5つ星のうち1の評価

Gift certificate was purchased by…

Gift certificate was purchased by mistake. Contacted customer service and asked for a refund as this was never meant to be purchased and advised they do not offer refunds. Stated no other companies offer refunds which is not true.

Do not use this company

2024年7月31日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

We’d love to help you, but we are unable to locate your account. Request you to email us at customercare@audiobookstore.com, and we’ll assist you further.

5つ星のうち5の評価

My mistake resolved

I made a couple of mistakes on two of my orders. One book was in the wrong language and I accidentally ordered two copies of the same book. I contacted Audiobooks and Tarah replied right away. Tarah was very helpful to resolve my mistake.

2024年7月8日
自発的なレビュー
Audio Book Store ロゴ

Audio Book Store からの回答

Hi,

Thank you very much for your feedback. Your satisfaction means a great deal to us.

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