My wife ordered a bottle of some kind of oil to try. This company keeps charging us a monthly fee and keeps sending that junk. AuraNaturals doesn't even know how their order system works. If you order... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Was able to have my issue resolved immediately. Cancelled my first order and was able to reorder what I truly wanted. Great customer service.
I didn’t order , I was only looking because it said 85 % discount. I never agreed on ordering. I think your business is abusive I refused your membership and you guys still sent me one more product.... もっと見る
企業が回答しました
My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m... もっと見る
企業が回答しました
企業情報
当該企業による記述
AuraNaturals is a wellness brand focused on helping people support their health, vitality, and everyday well-being through nature inspired solutions. The brand specializes in essential oils and related products designed to promote physical comfort, emotional balance, and overall self care at every stage of life. Rooted in the belief that nature offers powerful restorative benefits, AuraNaturals develops products using carefully selected botanical ingredients. The company emphasizes purity, quality standards, and sustainable sourcing practices to preserve the effectiveness of natural extracts while respecting the environment. With years of experience in aromatherapy and natural wellness, AuraNaturals aims to create products that support relaxation, skincare, energy, and holistic well-being. The brand also contributes a portion of its proceeds to initiatives focused on environmental care and social well-being, reflecting its broader commitment to responsible business practices. AuraNaturals continues to grow its community of customers interested in natural self care, combining traditional wellness inspiration with modern quality standards to deliver accessible, nature based solutions for everyday life.
連絡先
2.4
期待以下
45件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
i Am trying to cancell
2026年9月1日
AuraNaturals からの回答
Hi Stephanie,
Thank you for sharing your experience.
Providing clarity and confidence at every step of the purchasing process is our top priority. Please note that orders may no longer be eligible for modification once processing has begun.
Your case has been escalated to a dedicated agent for further review and prompt assistance.
Kind regards,
Joselyn from AuraNaturals
I want to cancel this subscription!!!!
I want to cancel this subscription!!!!
How do I do that?????
Does not say anywhere how to cancel this subscription!!!
HELP
2026年8月26日
自発的なレビュー
AuraNaturals からの回答
Hi Rex,
Thank you for bringing this to our attention.
We aim to provide clear and accessible information throughout the customer experience, including subscription management. We’d like to assist with your request to cancel your subscription and review the details of your case.
Your case has been escalated to our support team, and a dedicated agent will assist you with the cancellation process and next steps.
Kind regards,
Joselyn from AuraNaturals
AuraNaturals からの回答
Hello Kathleen,
Thank you for taking the time to share your feedback.
We take customer experiences seriously and are committed to providing clear and reliable service throughout the purchasing process. As no specific details were provided, we would welcome the opportunity to learn more about your situation.
A dedicated agent has been assigned to review your case and assist you further.
Best regards,
Joselyn from AuraNaturals
Love the frankincense balm and it comes…
Love the frankincense balm and it comes timely ever four weeks
Keep it coming
Great for the knees
John
2026年7月1日
Very timely response.
The response to my request was quick, cordial and professional. I'm impressed.
2026年6月5日
自発的なレビュー
I’m so irritated with your company
I’m so irritated with your company. I do not want anymore of your product. I keep telling you this, but you keep sending me product and charging my account. Cease and desist!
2026年6月1日
自発的なレビュー
AuraNaturals からの回答
Hi Connie,
Thank you for sharing your experience with us.
We take situations like this seriously and are committed to reviewing all customer feedback carefully. Our goal is to ensure customers feel informed and supported throughout their experience with us.
Your case has been escalated for further review, and a member of our team will be in touch shortly to assist you and provide an update.
Kind regards,
Joselyn from AuraNaturals
Run Pyramid scam auto ship
Run. I ordered once and now keep getting bottles sent to me every 30 days. I've emailed several times and still received no response.
2026年5月28日
自発的なレビュー
AuraNaturals からの回答
Hi there,
We take comments regarding account activity, orders, and customer support very seriously. We would like the opportunity to better understand the details of your case and provide the appropriate assistance.
As we were unable to identify your order from the information provided in the review, we have requested further details from you.
Kind regards,
Joselyn from AuraNaturals
Was able to have my issue resolved…
Was able to have my issue resolved immediately. Cancelled my first order and was able to reorder what I truly wanted. Great customer service.
2026年5月26日
自発的なレビュー
Clearly fake review on the homepage…
Clearly fake review on the homepage uses pictures from of before and after plasma treatment and passes it off as the result of using their Essential Oil Balm 'Skin Bliss'! A simple image search reveals these pictures as belonging to a clinic offering plasma treatment. It's ridiculous to think an essential oil balm could create those results but it lures people in. Then they auto-tick a hard-to-spot box signing you up to a subscription - and the nightmare begins. AVOID!!
Edited to add:
I was passed the product by my housemate when he returned from visiting his American girlfriend. She had been caught by the recurring subscription and had this and another product piling up. It looked like a pretty standard essential oil balm; I wasn't quite sure how I'd use it and he said it was expensive and meant to be really special, so I looked it up. Got genuinely swayed by the testimonials and the prominent before and after photo with extraordinary results and thought, Maybe I should actually use it on my face. Then thought the photos were suspiciously amazing; age spots eliminated, wrinkles simply disappeared, skin looking 20-30 years younger. So I searched on Google images and found the originals.
The review and fake photos are still there by the way. Clearly they're more concerned to make sure I'm an actual customer than their reviewers.
2026年5月19日
自発的なレビュー
AuraNaturals からの回答
Hi Sarita,
We appreciate you sharing your experience.
Customer trust is extremely important to us, and we continuously review our product pages and marketing materials to ensure information is presented as clearly and accurately as possible. Any optional subscription selections are shown during checkout prior to payment confirmation, allowing customers to review all order details before completing a purchase.
We also value genuine customer feedback and follow the platform’s review guidelines carefully. Since we could not match the review to a specific order, we have reached out separately for more details so we can review your case thoroughly and provide further assistance.
Best regards,
Joselyn from AuraNaturals
"Warning to everyone
"Warning to everyone: Avoid this company! They refused to cancel my subscription and kept sending products I didn't want while continuing to charge me. Terrible customer service and completely unethical business practices."
2026年5月15日
自発的なレビュー
AuraNaturals からの回答
Hi Jean,
Thank you for sharing your feedback with us.
Our team aims to provide clear support throughout the customer experience. Returns and refunds, including partial refunds where applicable, are handled according to our return policy, and the optional survey simply helps us provide the correct return guidance.
At this time, we have been unable to identify your order based on the details provided in the review, so we have requested additional information from you.
Once we receive your reply, we will gladly review your situation further and assist you accordingly.
Kind regards,
Joselyn from AuraNaturals
SCAM websites and Links Every "link" that I find to try to…
Every "link" that I find to try to cancel my auto-ship is deemed a SCAM link. Pleases cancel everything relating to this company.
Penelope Harrison
2026年5月7日
自発的なレビュー
AuraNaturals からの回答
Hi Penelope,
We appreciate you taking the time to share your experience with us.
We take feedback regarding subscription management and account access very seriously. As we were unable to locate your account based on the review alone, we have requested further information from you so we can review your case and assist with your cancellation request directly.
Please rest assured that our team will gladly investigate this further and assist you accordingly.
Kind regards,
Joselyn from AuraNaturals
AuraNaturals
This is another one that I have recently had many problems with. I had a whole box of their product, and they would NOT refund or anything. They just kept shipping and charging me big time. For your sake, just don't.
2025年11月23日
AuraNaturals からの回答
Hi Cindy,
Thank you for sharing your feedback.
Customer experience is very important to us, and we take situations involving repeated shipments and billing very seriously. Your case has been assigned to a dedicated agent who will review the case with our support team in detail.
Our team is committed to working with you toward a fair resolution and assisting you further.
Kind regards,
Joselyn from AuraNaturals
AuraNaturals からの回答
Hi Francia,
Thank you for your message. We appreciate you bringing your experience to our attention.
We would like to review your case in more detail and see how we can support you at this stage.
An agent has been assigned and has reached out to you directly. Please check your email when you have a moment.
Best regards,
Joselyn from AuraNaturals
Company is creating problems for returning product.
I ordered one bottle of Frankincense oil and a month later was shipped a second bottle that I did not need. After contacting the company about returning the product and canceling the subscription I was told the return address would be emailed to me. Instead, I received multiple offers for discounts on their products. I had to contact customer service by phone several times to request the return address. I still have not received it. I will be making a report with the Better Business Bureau regarding the unwanted practices by this company.
2026年4月27日
自発的なレビュー
AuraNaturals からの回答
Hi there,
Thank you for sharing your experience. The situation described regarding the additional shipment and return process does not reflect the standard we aim to provide.
Our goal is to provide clear, timely, and effective support, and we would like the opportunity to make this right. Returns and refunds, including partial refunds where applicable, are processed in line with our return policy. The brief survey mentioned is optional and only helps us gather feedback to improve return instructions.
As we were unable to locate your order based on the review alone, we have requested further information from you. Please check your email when you have a moment.
Kind regards,
Joselyn from AuraNaturals
I cancelled my subscription and yet I…
I cancelled my subscription and yet I received another shipment and bill
2026年4月8日
AuraNaturals からの回答
Hi Terry,
We appreciate you taking the time to provide your feedback.
Ensuring transparent subscription handling and accurate billing is a key priority for us. We do not engage in deceptive practices and carefully review feedback like this to improve our processes.
Your case has been escalated, and a dedicated agent is now reviewing it to support you further.
Kind regards,
Joselyn from AuraNaturals
NIGHTMARE
My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m trying to contact somebody about returning an order exactly what to do. It’s been a nightmare.
2026年4月8日
AuraNaturals からの回答
Hello Joanne,
Thank you for sharing your feedback.
We take customer concerns seriously and aim to ensure all orders and account settings reflect user preferences accurately. Your case has been noted and passed to the responsible team for review.
After reviewing your account, we can confirm that your situation has already been addressed. If anything remains unclear or requires further support, please reach out to our support team so we can assist you promptly.
Kind regards,
Joselyn from AuraNaturals
It doesn’t work for me please cancel my…
It doesn’t work for me please cancel my subscription
2026年4月8日
AuraNaturals からの回答
Hi Timothy,
Thank you for your feedback.
We take concerns regarding product performance seriously. An agent has been assigned to your case.
We appreciate the opportunity to support you further.
Kind regards,
Joselyn from AuraNaturals
I did not sign up for your…
I did not sign up for your subscriptions. I am 83 years old. I retired from the Air Force after 50 consecutive years of civilian service. I had breast surgery on Feb 18 and a second Mar 24. During this time, my sister-in-law encouraged me to get frankincense which I did but now regret it. I do not have the energy to deal with these types of issues. I believe that you use deceptive ways to get subscriptions. I will return the 2 bottles and request my money back.
2026年4月7日
AuraNaturals からの回答
Hello Mary,
Thank you for your feedback and for sharing your experience. We value your time and understand the importance of a straightforward process.
We take concerns about subscriptions seriously and aim to ensure everything is clear and transparent. Your case has been escalated, and an agent is reviewing it to help process your return and refund promptly.
Kind regards,
Joselyn from AuraNaturals
I do not want to subscribe to this…
I do not want to subscribe to this product. Please cancel subscription. Thank you.
2026年4月7日
AuraNaturals からの回答
Hello Gloria,
Thank you for sharing your request.
We have assigned an agent to review your case and ensure your subscription is canceled promptly. Your experience is important to us, and we are committed to making this process smooth and straightforward.
Kind regards,
Joselyn from AuraNaturals
I ordered ONE jar of balm to TRY
I ordered ONE jar of balm to TRY. Please stop sending me one a month! This is very sneaky. I do not want ay more.
2026年4月6日
AuraNaturals からの回答
Hi Del,
Thank you for your feedback.
Your experience regarding the recurring orders is important to us. We have assigned a dedicated agent to review your case and ensure that the shipments are stopped.
Our team is eager to support you and reach a resolution as quickly as possible.
Kind regards,
Joselyn from AuraNaturals
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。