Had a great experience at Austen & Blake Belfast choosing our engagement rings. The staff were really helpful and made the whole process feel easy and enjoyable. Great selection, no pressure, and ever... もっと見る
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From the choice of options to the members of staff, everything was fantastic. Mia was very knowledgeable, helpful and made the whole experience enjoyable. All the staff were genuinely interested and c... もっと見る
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I purchased my engagement ring from Shannon in the Belfast store in February. She made sure that I was involved and informed every step of the way, from designing and choosing the stones, to gushing... もっと見る
Had great service when visiting with my fiancée to buy my wedding ring at the Belfast store. Visited 3 times, and each time Shirley was great help from our initial visit to view the available rings,... もっと見る
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企業情報
当該企業による記述
Find Us When on the lookout for wedding rings in Belfast and diamond rings in Belfast, visit our jewellery shop on Donegall Square. You can visit our Belfast jewellers in this iconic square in the city that plays host to various affluent banks, coffee spots, and upscale shopping before heading to one of the area's many restaurants and eateries. Visit us in-store where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
連絡先
Donegall Square North, BT1 5GB, Belfast, Northern Ireland, 英国
- 028 9562 2030
4.4
優良
108件のレビュー
ネガティブなレビューの 84％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Shannon was fantastic and helped us get…
Shannon was fantastic and helped us get exactly what we were looking for
2026年4月11日
Great help from Belfast store
2026年4月9日
Austen & Blake - Belfast からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great Experience Choosing Our Engagement Rings
Had a great experience at Austen & Blake Belfast choosing our engagement rings. The staff were really helpful and made the whole process feel easy and enjoyable. Great selection, no pressure, and everything was explained clearly. Overall, a really positive experience.
2026年2月13日
Austen & Blake - Belfast からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake - Belfast からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
One of our wedding rings was not…
One of our wedding rings was not ordered the day we placed the order it was placed one month after only we figured it out it would have never been ordered then they told us lies on why it wasn’t ordered absolute disgrace considering we gave them nearly £4000 weeks got the second ring 4 days before the weeding then to top it all off they phoned myself to say that on the day we were picking up the ring there would be flowers and champagne for my fiancée as this wasn’t acceptable behaviour and in arriving to pick up the ring nothing to bee honest from start to finish it was horrible this is meant to be a happy time and it was awful from start to finish I would not recommend this shop to anyone
2026年3月11日
Austen & Blake - Belfast からの回答
Dear Valued Customer,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We sincerely apologise for the delay in ordering your ring and experience with communication. This is not the level of service we aim to provide, especially for such an important occasion. We also regret that the gesture we mentioned ahead of your collection was not delivered as promised — we understand how disappointing that must have felt.
We take this feedback seriously and will review this experience to ensure situations such as this do not occur in the future.
Kind Regards,
Austen & Blake Customer Service
Just very nice people and very helpfull
2026年2月28日
Austen & Blake - Belfast からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Choosing an engagement ring
From the choice of options to the members of staff, everything was fantastic. Mia was very knowledgeable, helpful and made the whole experience enjoyable. All the staff were genuinely interested and cared about what they were doing. Would recommend to anyone.
2025年12月22日
Austen & Blake - Belfast からの回答
Dear Anon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Mia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake - Belfast からの回答
Dear Stewart,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Purchase service was amazing pick up…
Purchase service was amazing pick up service not do good but I did get a call from the shop manager to apologise
2026年2月6日
Austen & Blake - Belfast からの回答
Dear Dale,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear the pick up service was not to your expectations. We have taken this feedback and will continue to ensure this service leads up to the standard we aim to provide.
Kindest regards,
Austen & Blake Customer Service
Excellent
Excellent customer service and just very friendly and informative people all round
2025年12月24日
Austen & Blake - Belfast からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake - Belfast からの回答
Dear Nathan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic customer service
Great customer service from Shannon who helped me through sizing and styles. Made me feel very comfortable and was very knowledgable in answering my questions.
2026年1月13日
Austen & Blake - Belfast からの回答
Dear Reece,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shannon!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Extremely disappointing experience
Extremely disappointing experience – incomplete refund and wedding delays
We purchased an engagement ring in December 2024. Due to faults, the ring was returned for repair three separate times, with no successful resolution. A full refund was eventually agreed.
However, when the refund was processed, it was £300 less than the amount paid, with no explanation. This is despite the fact that a £100 refund and £100 voucher had already been given purely as goodwill compensation for the inconvenience — these were not part of the refund and should never have been deducted.
This situation has meant we now need to restart the process of finding a ring elsewhere and has directly delayed our wedding plans. The lack of transparency and poor handling of what is a significant, once-in-a-lifetime purchase has been incredibly frustrating.
I would not recommend based on our experience.
2026年1月26日
自発的なレビュー
Austen & Blake - Belfast からの回答
Dear Valued Customer,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We can confirm a member of our team have reached out concerning this. We have explained after calculating the refunds issued along with their references, the correct remaining amount for refund differing from the £300 mentioned. Although we are happy this has been understood and the remaining funds actioned for refund now in process, we still apologise again for this oversight.
Kindest regards,
Austen & Blake Customer Service
Picking the ring was a fabulous…
Picking the ring was a fabulous experience. Very helpful and made it feel very special.
Picking up wasn’t as great, it felt like the special they were trying to invoke wasn’t authentic/forced.
2026年1月9日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Thank you also for your feedback as this is invaluable as we continue to refine our services.
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake - Belfast からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Disappointed with the service
I picked up my ring on the 20th Dec 25 and the lady that dealt with my husband and myself said to wear the ring to see if you like it and if not you have up to 30days for a refund. I thought the diamond was slightly too big and wanted to change it to a smaller one. I wore the ring 1 day to show my friends then returned it to the box before returning it for an exchange on the 27th Dec. The lady that dealt with us this time looked at it (with a magnifying glass)and said there was a few small scratches on the inside of the band and couldn't be returned. We are very disappointed with the service.
2025年12月27日
Austen & Blake - Belfast からの回答
Dear Diane,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience. However, unfortunately if there are signs of wear, we would not authorise exchange or refund.
Kindest regards,
Austen & Blake Customer Service
Incredible
Every single person in this store is a credit the business such great people and could not be more friendly. Special shoutout to Ciara.
2026年1月14日
Austen & Blake - Belfast からの回答
Dear Catharine & Shaun,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Ciara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very helpful and informative from…
Very helpful and informative from Sabrina. Nothing was too much trouble!
2026年1月11日
Austen & Blake - Belfast からの回答
Dear Jonny,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Sabrina!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Exceptional Service for a Truly Special Moment!
Mia was outstanding from start to finish. She was attentive, professional and incredibly welcoming throughout the entire experience — from browsing in store and getting the sizing right, to purchasing and collecting the ring. I genuinely couldn’t fault a single part of the process. If anything, Mia made it truly exciting and memorable.
The range of jewellery in store is excellent, and the bespoke ring is absolutely beautiful. Thank you, Mia, for making this such a special experience. Engagement ring purchased — and she said yes! 💍✨
2025年11月26日
Good buying experience poor resizing experience.
Had good experience buying rings but poor experience returning a ring for resizing. I was told it would be 1-2 weeks for resizing and heard nothing after two weeks. When I phoned in to enquire there seemed to be some confusion and difficulty finding the ring on the system, knowing where it was and even was it the engagement ring or a wedding ring getting resized. This meant there was some anxiety for my fiancée as there seemed to be no confident answer as to what was going on. Eventually after 4 weeks I phoned again having been told it would be in, I was told still not in and they would email the relevant person to chase it up, this was at least the third time I was told this and I said this wasn’t good enough and what would change this time. I was phoned back shortly after to be told the ring had suddenly just arrived. It was then on this phone call I was informed it was normal it would take 4 weeks, I said I was told 1-2weeks. The assistant then proceeded to tell me this can’t have been the case resulting in a back and forth stating the same thing. If I’d known it would take 4 weeks I would have waited until we had a pre wedding photo test shoot which had to then be rescheduled so my fiancée had her engagement ring. I had to pay for resizing despite the wait and was also reminded by my fiancée afterwards we were promised a bottle of champagne when picking up the wedding rings which was never provided, a bottle of prosecco was only offered to apologise when collecting the resized engagement ring.
2025年12月19日
Austen & Blake - Belfast からの回答
Dear Michael ,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry for this unnecessary frustration and anxiety as this is not the experience we want for our customers. We have noted this experience as we continuously look to review these to ensure any communication remains consistent along the customer journey.
Kindest regards,
Austen & Blake Customer Service
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