Had a great experience at Austen & Blake Belfast choosing our engagement rings. The staff were really helpful and made the whole process feel easy and enjoyable. Great selection, no pressure, and ever... もっと見る
企業が回答しました
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From the choice of options to the members of staff, everything was fantastic. Mia was very knowledgeable, helpful and made the whole experience enjoyable. All the staff were genuinely interested and c... もっと見る
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I purchased my engagement ring from Shannon in the Belfast store in February. She made sure that I was involved and informed every step of the way, from designing and choosing the stones, to gushing... もっと見る
Had great service when visiting with my fiancée to buy my wedding ring at the Belfast store. Visited 3 times, and each time Shirley was great help from our initial visit to view the available rings,... もっと見る
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企業情報
当該企業による記述
Find Us When on the lookout for wedding rings in Belfast and diamond rings in Belfast, visit our jewellery shop on Donegall Square. You can visit our Belfast jewellers in this iconic square in the city that plays host to various affluent banks, coffee spots, and upscale shopping before heading to one of the area's many restaurants and eateries. Visit us in-store where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
連絡先
Donegall Square North, BT1 5GB, Belfast, Northern Ireland, 英国
- 028 9562 2030
4.4
優良
108件のレビュー
ネガティブなレビューの 85％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It’s a joy to visit!
I visited the store on two occasions. The first time I spoke to Josh who was incredibly helpful and attentive and was so patient while I tried on several rings. There was one ring in particular that caught my eye and he was able to reassure me that it was a purchase worth making
The second time I met Ciara. I was interested in the ring that I had discussed with Josh. I hadn’t intended to buy it as I have the holiday of a lifetime coming up in a couple of weeks but she was so charming and persuasive that I ended up putting a deposit in it. She was also incredibly helpful and efficient. The store is a joy to visit !
2024年11月11日
自発的なレビュー
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service Ciara and Josh.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Brilliant engagement ring shopping experience
Had such a lovely experience in Austen & Blake. My boyfriend and I were assisted by the store manager who could not have been more helpful or attentive. She really made the process as smooth as possible and took the time to show me all the different engagement ring styles I wanted to try on. Highly recommend shopping here for your engagement ring!
2024年11月9日
自発的なレビュー
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
The diamond fell out of my Gfriends…
The diamond fell out of my Gfriends ring 1 week after purchase. We were told it would have to be sent back to manufacturers to assess if it had been broken by us or was faulty. Told us that ONLY the manufacturer could tell. Also, my ring was to be resized to a size R. This was never done and we were told upon collection that we never asked.
Nightmare of a place.
2024年10月30日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience, I can only apologise for the stress and inconvenience this has caused.
At Austen & Blake, we pride ourselves on offering the highest level of customer service, unfortunately, on this occasion we’ve fallen below our usually high standards.
A member of the Customer Service team has reached out to you to offer their services to you to discuss your experience and hopefully come to a suitable resolution.
We look forward to hearing from you soon.
Kind regards
Austen and Blake Customer Service
Breathtaking
⭐⭐⭐⭐⭐
I can't recommend Austen & Blake enough! The service was absolutely brilliant from start to finish. The staff were incredibly helpful and knowledgeable, guiding us through every step with ease. My fiancé was in absolute shock at how stunning the ring turned out—it exceeded all of our expectations! The attention to detail and craftsmanship were top-notch, and the entire process felt so smooth and personalized. If you're looking for exceptional service and quality, this is the place to go! We are beyond thrilled with the experience and couldn't be happier. Thank you, Austen & Blake!
2024年10月16日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Would recommend but 1 slight negative issue
I had a fantastic and helpful experience when I initially went and picked the engagement ring, and the person who served me was brilliant, and it was massively appreciated that I was able to take a store ring to propose with on holiday whilst I awaited delivery of my chosen ring. Although, I would suggest the ring box be reduced in size as it is quite chunky and difficult to conceal.
There was a moment upon returning to the store with my partner that put a slight dampner on events and did upset me slightly. When collecting the ring, the inital person handed me the card machine discretely to pay the rest of my balance which was fine and avoided my partner seeing the amount. However, this person then had to go assist elsewhere so someone else came to finish packing and handing over the ring. This person who then came over openly stated that I had x amount still to pay, infront of my partner and hadn't bothered checking that this had already just been paid by me 2mins earlier. I had no intentions of indicating to my partner the price of the ring, which I don't think is old fashioned and is probably quite common, but this was now ruined.
I would absolutely recommend Austen & Blake but it may be advisable for some store members to practice a bit of discretion.
2024年9月6日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great experience
When we came in for our an appointment everyone was lovey and caring. Stephanie was showing us the rings answered every question we had and help us pick out a few we loved. Great atmosphere and lovey people.
2024年10月12日
自発的なレビュー
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephanie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Shirley was amazing
Shirley was amazing, kept me so calm and at ease and made the whole process easy! I would recommend anyone planning on proposing to use this store, they are just brilliant.
2024年9月26日
自発的なレビュー
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shirley.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great service in Belfast from Shirley!
Had great service when visiting with my fiancée to buy my wedding ring at the Belfast store. Visited 3 times, and each time Shirley was great help from our initial visit to view the available rings, to sizing & ordering, and then collecting my ring once it was ready.
Very happy with our purchase and the friendly service we received, thank you!
2024年9月30日
自発的なレビュー
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shirley.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great experience
Helpful staff, lots of choices, able to design the ring with my partner. She was over the moon
2024年9月17日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Josh in Belfast store very helpful!
Josh in Belfast store very helpful, all staff in store was always very welcoming,
Partner delighted with ring.💍
2024年9月16日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Josh.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
From initial purchase to order being…
From initial purchase to order being received in store the service was amazing. My ring is beautiful
2024年7月15日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Wedding rings
My partner got my engagement ring from here and we went back to get wedding rings together. Helpful and knowledgeable staff, lovely rings, can't fault it!
2024年5月29日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Engagement Ring From Austen and Blake
My fiancé bought my engagement ring from A&B and it is absolutely beautiful. A big thank you to Joshua who helped us as we were both clueless. He took the time to go through everything and was just fabulous. He showed us all our options/styles and helped us get the perfect ring!
All the staff at A&B were so lovely and helpful. 10/10 would recommend to others.
2024年2月17日
自発的なレビュー
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Joshua.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Shannon Belfast Store
My Fiancé and I bought my engagement ring at A&B Belfast and went back to buy both of our wedding bands. Each time we went in, we had Shannon helping us. She is absolutely amazing! The whole experience was so special and we cannot thank her enough. A&B was such a huge part of our engagement and wedding plans. We’re so happy we chose this store for all our wedding jewellery needs.
2024年5月9日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shannon.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Customer service was amazing and were…
Customer service was amazing and were really helpful in designing the ring with me, would 100% recommend, and the prices are really reasonable.
2024年4月30日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Partner adores the ring!
Partner adores the ring! Ordered a beautiful engagement ring through the Belfast store, Joshua was the specialist that helped at the time. Helped find the perfect diamond provided excellent advice, answered all my questions and provided continuous updates. I
2024年3月11日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Engagement ring
Really helpful and good advice for someone who had no knowledge of rings. No pressure on sale just great customer service. Will be back for our wedding bands!
2024年4月19日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Expertise is second to none!
I came to Austen and Blake already knowing what wedding band I wanted - Josh couldn’t have been more accommodating and helpful and the staff are so lovely, they cleaned my engagement ring while we were browsing. I felt affirmed in my decision of what I chose, and my fiancé felt so at ease trying on different bands. Definitely glad we chose A&B. My band came within two weeks and it’s a perfect fit. 🥰
2024年4月18日
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Josh.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Austen & Blake - Belfast からの回答
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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