australianretirementtrust.com.au レビュー 

On Aug 21, I submitted a tax deduction form through ART member online.

I called their number 131184 to follow up on

Sept 21. The person in ART told me it normally takes 4 weeks to get it done
Sept 24, ART responded they would speed up my application, and put me into priority
Oct 2, ART responded that there were large volume of requests, I need to follow the queue, I am no longer in the priority.
Oct 8, ART responded again with large volume of requests, I need to follow the queue. I formally make the complaint that I cannot get my tax deduction adjusted. ART promised me they would give me a time frame in the next week that I would receive my tax deduction adjusted.
Oct 14, I talked to an ART senior, she mentioned she would send an email to the relevant department to sort it out
Oct. 15, I talked to another ART senior, he told me my my complaint on Oct. 8 was resolved. My only request was just started on Oct. 14 and it would take 48 hours to response.

This is a rock bottom worst services from ART.

They ignored my calls started on Sept 21 and claimed I just raised the request on Oct. 14.
My complaint in Oct. 8 was being processed as resolved, which I did not give this order.
I have not received any time frame that my tax deduction will be adjusted.
They know there are high volume of requests, but they cannot calculate a processing time and cannot give me a date to adjust my tax deduction.
They were just like a human recorder which repeated the same responses without any useful contents.

The tax return closing date will be on Oct. 31, 2026. I really worry if I can get my tax deduction adjusted in time. They company's name is Australia Retirement Trust. I cannot trust it anymore. I worry that I cannot get my superannuation back when I reach my retirement age. ART is a very very worst Trust.

Not even worth one star. I lodged a Claim a Tax Deduction Form for an after-tax contribution in early September - 6 weeks later it still hasn’t been processed. Disgraceful customer service and turnaround time. And my super has plummeted. Cant wait to transfer out of this fund.

Been trying to transfer my super funds to other super for the past 3 months and I have filled out atleast 5+ application to make that happen. EVERY TIME I have to contact myself with the guys for any news since they will not email or let you know any updates on the process.
DO NOT USE THIS SUPERANNUATION WEBSITE TO MANAGE UR SUPER BECAUSE IF YOU DECIDE TO TRANSFER FUNDS TO OTHER SUPER, YOU WILL LOSE YOUR MENTAL HEALTH TO THE GUYS.

Zero customer service - support or advice. When l submitted forms it took them over a month to get back to me each time. Absolutely hopeless company!!!
They have locked me out of my account several times now. I have had to call them over 20 times in 2 months absolutely pathetic Super Fund!!!!

Rollover Request
My Accountant has sent over all information requesting a rollover to my SMSF. They've denied it requesting me to verify over the phone my identity. Unfortunately they've been nothing but painful. I've called 3 times now over the past 3 days to a person who does not know what they're doing. I get put on hold for 40 minutes to an hour, and the call cuts off. This has not been a one time thing. Please better train your staff!! Each time i've called they've got no idea how to do it...

I have been unable to log in to member online since my Q Super was rolled over into ART. Apart from being told it is a problem with their system, I have had no assistance or information about what the problem is. I have lodged a formal complaint online and didn’t receive a reference number nor has anyone contacted me about it. They have basically taken my money and are denying me access to it. I have zero trust in this company - if they can’t get their website right, how good is their financial management? I would avoid them at all costs.

I want to do a part roll over to a different fund. I have done this once before and it was an incredibly painful process that took many attempts. The folks at ART that process these forms find one issue and immediately reject your request to transfer. They don't review the form its entirety and advise on the one or more issues with your completed form. I saved all the documents from last time i requested a transfer and that includes the Transfer form, Personal ID, bank statement, proof of fund name etc so I knew what I would need to do the next time. You have to mail your form to ART so there's 10 days lost. But what is really annoying this time around is that my request was rejected as I haven't included all the forms. The email I received (copy attached) says "Thankyou for sending us your incomplete form" ! But there is no mention of what forms I've not included. Remember this isn't the first time I have sent a roll over request. I didn't send an ID verification this time as the form said if you have sent it previously you do not need to send it again (within a time period with which I am within). I never sent the first 2 pages of their form as they are instructions! So what form/s have i missed off? Their useless correspondence doesn't advise me,.... Stay away from Australian Retirement Trust they are incompetent. Oh, one more thing to add,... i had an "0" birthday recently and again I received the most ridiculous correspondence from ART,.. it generally said, from memory as I was getting older ART will automatically move my portfolio to a balanced portfolio.... id be lucky to keep a $20,000 balance with them why would I bother or even need to shift some a small balance to a balanced portfolio,...... i'll say it again,.. stay away from ART.

I have been trying to update my details and complete an identity verification process, but the systems and processes used by Australia Retirement Trust are outdated, unclear, and far from user-friendly.

Unfortunately, the customer service experience has been even more frustrating. Rather than helping resolve the issue, I was directed to escalate the matter to AFCA.

If an organisation struggles to get the basics right today, it raises serious questions about whether it can be trusted to manage our financial futures tomorrow.

I contacted or attempted to contact a financial advisor from this company.. took about 3 weeks to get a phone appointment.. the bloke was more interested in advising me to try to get $22 more from my pension. They are losing way more money than other funds at present. I suspect they have boofheads working for them

Even one star for Australian retirement trust is way too much.
Unfortunately, I’m with them but not for much longer called up needing help but I was told just to do it on my own online. They weren’t interested in helping.
Not everyone can do everything online, especially when you live remotely
Aren’t you actually paid to help people because you’re pretty lousy at your job?

I contacted ART and Jacob Williams picked up the phone on the other side. He was friendly and patient with me the entire 45min updating my details give me insights information that I needed. Its always good to have good people, who give you a helping hands to make your day a little brighter. Thank you Jocob.

Very poor and outdated service living 20+ years in the past. I feel ART is trying everything to avoid accepting a binding death benefit nomination which is expiring every few years and can only be submitted via post or a scanner scanned document. Phone scans are not accepted. This is excluding members from an essential service and ultimately enriching ART by avoiding to pay out funds. This bureaucracy should be illegal and penalties should be applied. I will change my provider to one that offers a current time technology and service offering.

In transferring my Aus Retirement Trust balance to NZ Kiwisaver I was continually misinformed, left waiting and generally jerked around and fobbed off. The only time I seemed able to get any action on their part was by spending hours chasing them up. Spent three times the money I should have had to on international courier fees because their information on the required documents was wrong.
I don’t know what’s wrong with their system and I imagine they don’t know either.
Can’t recommend any other super company other than them enough. 109% don’t recommend.

I was originally with Sunsuper before it changed to Australian Retirement Trust. I've drawn my Super several times to pay for work done and up to now the process was awesome. This time its been horrendous its now 11 days and STILL no money in my account I can't pay the tradie who did the work. Whenever I ring ART I'm given the runaround and it's not good enough.

As a holder of enduring power of attorney for my son, I have absolutely nothing good to say about this gang. They have obviously lied to me that they accept only an original power of attorney witnessed by justice of peace, no copies are allowed. When I sent them an original more than 3 months ago, they are still refusing to send me back my original enduring power of attorney, although I was told in one of over the phone conversations that they do not require an original at all. Last time I spoke to them on 19/05/2025 and they promised me that they will send the original back to me by post immediately, today is 02/06/2025 and I still did not received anything from them.
They are full of lies and, mischief and deception.
They are also refusing to us to use my son's money for his needs, and making all sorts of excuses, saying we need to talk to ATO, which we did and they are saying it has nothing to do with them, it on RTA only.
I will report them to ACCC, and then we will see them on court if necessary.
Do not trust them at all!

Latest news from them, a total disgrace, see the copy below, please;
Receiving documentation by post
When Australian Retirement Trust (ART) receive documents by post, these are automatically
scanned into our workflow system and kept for approximately two months.
This allows sufficient time for the scanned request to be processed, in the event the original
paperwork may be required where it is unclear or has not been scanned correctly.
Due to the volume of paperwork ART receives, it is not practicable (nor cost effective) for us
to retain original paperwork, which is why it is securely destroyed after two months.
As we received your Enduring Power of Attorney documentation on 10 January 2025, this
would have been destroyed around March 2025.
We apologise that a response was not provided to your initial request (received on 9 May
2025) for your documentation to be returned to you.
May I suggest where you’re needing a document to be returned to you, that you include this
request with your documentation.
No comments from me anymore. THIS GUYS ARE DISGRACEFULL

Problem fix, after few months communication!

Frustrating, yes, but it finally nearly done!

Terrible experience trying to process my DASP. I’ve been back and forth with bureaucracy since November (it’s mid-February) and still not resolved.

There is no point talking to their complaints department as they take 45 days to respond according to ART.

My advice is to move your account to another fund before processing DASP. My partners took 2 weeks with another fund, easy! Better still choose a better one to start with.

Clearly a company policy of stalling releasing funds.

I found myself inadvertently in Australian Retirement Trust (ART) after it took over QSuper.
QSuper used to be Great and I have been a Long Term Member since 1989.
But since being taken over by ART QSuper are absolutely Useless !
QSuper completely neglect their Self Invest option now and look to be actively trying to shut it down and so continually winding down what Assets you can hold ASX300 => ASX100 for example !
And they completely Fail to inform Members of Any such changes.
If you want more control over your Super without going completely to an SMF then QSuper has removed itself from the equation !!!
On top of that their response times are simply ludicrous !
3 days to answer an email and 45 days to respond to any sort of complaint !
I'd still go with an Industry Fund but there are now much better options than QSuper/ART !

Worst Experience Ever - Avoid Australian Retirement Trust at All Costs!
I’ve had the absolute worst experience dealing with Australian Retirement Trust. I was unfortunate enough to speak with Thomas, who was completely unhelpful and seemed utterly indifferent to my situation. He provided no solutions, no explanations, and barely seemed to care. It’s disgraceful how a company trusted with people’s money can treat its clients with such blatant disrespect and incompetence.
I’ve been trying to get my money back for what feels like an eternity, but Australian Retirement Trust keeps dragging their feet, offering excuse after excuse. Their customer service is non-existent, and it’s clear they have no interest in actually helping their clients.
This company is a complete joke. They are more than happy to hold onto your money with no accountability or responsibility. If you value your hard-earned cash and want it to be in safe hands, do yourself a favor and steer clear of Australian Retirement Trust. Absolute disgrace.”

I applied for the DASP superannuation claim after I departed Australia permanently 3 months ago. It's been 3 months now still I didn't received payment.

I was called more than 20 times to customer service, but they said that we are still processing because we have received so many applications to finalize & it will take more time than usual 28 days. Now 3 months gone. Still not yet.

My name is Nimantha kalansooriya, and my membership number is 902551760. I Can't recommend Australian retirement trust to anyone who is willing to Immigrate Australia and Australian citizens. Worst Superannuation fund ever........!