Hesta.com.au レビュー 

If I could give zero stars, I would. Dealing with HESTA has been an absolute nightmare from start to finish. For an organization entrusted with managing people's hard-earned retirement savings, their level of operational incompetence is genuinely staggering.

Trying to get any sort of meaningful assistance is a wall-to-wall roadblock. Their phone support line is useless, forcing you through endless loops only to connect with customer service representatives who have zero autonomy, no useful information, and read strictly from a rigid script. When you try to resolve issues online or via email, good luck—messages go unanswered for weeks, and when they finally do reply, it’s usually a generic, automated apology or a request to resubmit documents they've already lost or rejected.

Simple account changes, withdrawals, or updates turn into months-long ordeals due to broken systems, clunky tech, and inflexible, bureaucratic procedures. They talk a big game about member care in their marketing, but when you actually need support, you are completely abandoned.

Save yourself the endless stress, frustration, and lost time. Stay far away from HESTA.

Ok, so it's now Wednesday. On Saturday I made a withdrawal from my fund. There was absolutely zero information about the time frame for this money to be paid into my bank account. I'm over the age requirement so no issues there. Yesterday (Tuesday) the funds were not in my bank. Phoned them and the call (which lasted over 45 minutes) resolved nothing. The "supervisor" responded after an interminable delay but simply said there was no way to ensure the funds would be in my account any sooner than their process allowed. Refused to put me through to a manager. Today I got a message to say the transfer had been made but that it could take 2 to 3 days.
This is simply not acceptable. This is my money and in this day and age is simply pathetic.

Do not expect Hesta to act in accordance with your wishes.

Do expect them to act in accordance with endless internal policies that you’ll never know about until the prejudice you.

Very poor response times . Failure to listen to issues take to long to respond to emails . All they appear to do is to apologise for there errors . It has been like that since they moved from their previous admin team very disappointing continuing to fail there membership

Absolute humiliating nightmare getting them to update my legal name and sex. Clearly driven by transphobia.

The info on their website is incomplete, hard to find and almost misleading (certainly in my case). But if you call them, the customer service person has no more info than what is on the website (literally they read the website content to you like a script).
Why bother???
Yeah, I get reasonable returns on my super but on the verge of retirement I'd expect my fund (that has made plenty of money from me over the journey) to provide more of a service than that.

Worst experience ever with HESTA investment money missing,not providing TPD ,terrible customer service

Useless service, no one knows whats going on and its very frustrating trying to contact them.

Please check you income protection cover. I have now cancelled mine as it was 3 times the price of my husbands and recieve a third less each month in payouts. Even some of there staff said it was really expensive!

I had an extremely frustrating experience with HESTA customer service. Before even speaking to an agent, I spent a very long time on hold and had to try multiple times to get through.

When I finally connected with a representative, the interaction was disappointing. On top of the excessive wait times, the customer service representative was rude and dismissive throughout the call. The agent appeared to be reading from a script and was unwilling to clarify or rephrase questions when I couldn't hear or understand them properly.

Whenever I asked for clarification, I was interrupted and told not to speak while they were talking, even though I was simply trying to understand the information being provided. Rather than helping resolve my issue, the representative's attitude made the situation even more frustrating.

All I was trying to do was access and log in to my account, yet what should have been a simple process turned into a stressful and unpleasant experience. I expected professionalism, patience, and respectful communication, but unfortunately received none of these.

Due to this experience, I have lost confidence in HESTA's customer service and have decided to move my superannuation to another fund. I hope HESTA takes member feedback seriously and improves the quality of support provided to its customers.

Who cares for the “caring industries”? Not this company! They make it as hard as humanly possible to access the funds you have worked hard for.
Their customer service provides conflicting information and just when you think you will get your payment, they come up with another reason why they can’t pay out. If you need funds for an emergency, you can forget it! I’m not surprised the CEO resigned, and their new administrators don’t care one iota about their “members”. I have been waiting for several months for funds. Fellow nurses and hospital workers, I wish someone had warned me about Hesta. Give this superannuation company a miss. I certainly would have given a score of NEGATIVE FIVE, if it were possible. I am still considering going to the AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY, because members deserve better communication and care. I have been with them since Superannuation began, but they show no consideration for loyalty or membership.

Very poor communication, keeping you at arm's length from the people assessing your application. I am still waiting for access to my money after four weeks. Because I do not have a current photo ID, I have been jumping through hoops one at a time, always being told by the contact centre that the document I have to provide should be enough, but it never is. Being told the copy I provided of my Medicare card "could be from anyone", even though it was included in a scan along with a certified copy of my birth certificate and signed Application for Benefit form. Never received in writing the full list of documents I had to provide. The statement from my bank was rejected because it "didn't have the BSB on it" even though this can be easily verified online. Contact centre not properly briefed on what is required. Very disappointing and frustrating. This has caused real stress and genuine hardship, not that they care. I have asked for someone higher up to review my application. Hopefully, it will be by someone with real world experience and common sense. I would like to move to another fund but will probably lose money if I do.

Absolutely useless organisation. Response time is painfully slow and always a generic reply. Incredibly obstructive and unhelpful with sorting out my DASP form.

Absolutely hopeless, we filled out and posted forms and two months later get an email saying my wife has been accepted but mine needs more information,we both filled out forms at the same time,how much information do they need , Bristol stool chart perhaps!

Useless insurance with AIA, only cares when you are lying, as soon as you are honest with them they decline your insurance application.

I just tried to get a balance on my account, 5 times an error to look online, then I called to get a balance and a recording " we are closed" what! I always used to be able to get a balance on line or by phone any day week day or weekend or public holiday, this is unexceptable. HESTA is not the HESTA I invested with!

Beyond terrible & stressful. After not being able to get access online to my account, many phone calls & getting it escalated to complaints only to be told around day 45 my account was locked due to 3rd party trying to access my account. Apparently they have proof someone pretended to be me, I asked if they reported it to the authorities and did not get an answer. I have a current complaint with AFCA. Will be filing a report with cybercrime, & looking at going with another fund. -5 actually. Get out while you can.

Tried to add nominated beneficiary and
didn't hear anything back. Finally contacted them and was finally told my form was out of date. Sent updated form and still no reply. No one answers their phone etc.

I sent multiple emails requesting a simple name change and received nothing but automated replies. After more than a week, there has been no update and no response from a real person. This level of incompetence is unacceptable for a large super fund trusted with people’s retirement savings. Other organisations updated my details within minutes. For a major super fund, this is shockingly inefficient and raises serious concerns about how member accounts are managed. Absolutely unacceptable service.

This is the worst duperfunds out they have had all the forms from ato ordering them they have to pay 5days Max its been over 2 months for emergency dental thanks for wrecking my Xmas etc goodbye hesta im going sumwhere else you not fit to Handel my money anymore