AutoPayPlus レビュー 

Yaritza,
called me as scheduled, and resolved my issue. She had great customer service and took her time helping me.

Won't be using this company ever again. Worst customer service person I ever have spoken to. I asked him to take me off speaker, because I could hardly hear him. He kept saying he wasn't on speaker. Finally took me off. He was totally under the influence of something. Slurring his words & it seemed like he was falling asleep. I kept having to say "James, are you awake?", because I would ask him questions & I wasn't getting any response. I am very nervous this was a scam, even though I reached out to them to shut Auto Payplus off because I now own my car. I just hope they record calls for quality assurance. Not a good impression.

I have been using AutoPayPlus to make my car payments and so far it has been ok, but last week I logged into my car’s account to check how much I still owe. When I opened the account it said that my payment was past due, so I scheduled a call to ask what happened, because my bank account shows that AutoPayPlus withdrew the money, but it’s not showing up. The system gave me time slots to choose and I selected 6:10 pm on the following Monday. The day of the appointment I got a reminder from Gustavo, asking me to confirm my attendance, I confirmed and waited for a call that never came. I tried to call and I got a recording telling me to call during business hours because they close at 6 PM!!! Why would you give me an appointment when you are close!! Not only that, I emailed Gustavo to let him know I was there for the call and to please follow up to have my issue taken care of and he had the nerve to thank me for attending the call and then sent a survey to ask how he did!! I mean, what call?!? Obviously he pretends to be working because that call never happened. Need better customer service.

Tried for 2 days to contact by phone. I Had to schedule a phone call three days out and no one called for my scheduled call when the date and time came.

You never contacted me back. I confirmed to time, but then I didn't hear from you

Antonio at AutoPayPlus was extremely helpful in explaining how the program works and making sure I understood all the details. He took the time to answer my questions, provided clear and accurate information, and never made me feel rushed. His professionalism, patience, and knowledge made the entire experience easy and stress-free.

Never spoke to him

The representative that spoke with me answered all my questions with so much detail and even helped me save money. She really cared about my finances and helped me save. I would def recommend Autopay.

The interaction with Yaritza was very professional and to the point. She was very knowledgeable and helpful. She was pleasant to speak to and promptly actioned my request. I never had any bad experience with anyone at AutoPayPlus. I have been a customer with them since 2018.

Ryan was very knowledgeable and got what needed done efficiently.. thank you

We set up an appointment to correspond with my husband’s lunch time. We got a reminder text but no phone call. We had to call and wait for a representative who helped us with what we needed. This took him over his break time. After we were done then the scheduled rep called us. Not happy at all. Why schedule a time that is convenient just for the assigned rep to miss the call and we have to call in ourselves and wait to finally speak to someone. Poor customer service.

Was unsure at first but they have kept me on track and always friendly when I call in. They recently improved app and I can see my payments and process easily

I scheduled a phone call to change my password. Finally on the day of the phone call the woman said she would send me an email to change my password, I told her I trusted her to send me it even though I had not yet received it. She assured me I would receive it.
I never got the email & I still can’t access my account and it is the next day. I only got an email to leave a review lol.

Unfortunately the TP system doesn't allow 0 stars because AutoPayPlus and its sharp business practice merit an F-. Zero point zero.

$399 membership fee. Really? Their paperwork doesn't adequately describe this, or the supposed "verification fee." They don't make enough on whatever percentage they of the payments? On August 31, I bought a car just before 5 p.m. Before I even got home, AutoPayPlus had already spammed me trying to sell me car insurance.

Moreover, there is no need for a "Welcome Call." In my experience these calls are really fishing expeditions giving the business a chance to try to sell more services that you don't want and don't need.

APP was unable to set up the TransUnion reporting it claims to offer.

APP's employee "Greg" left an unsolicited and unduly familiar voicemail on my phone asserting that he needed to go over insurance for the car with me, even though I had provided insurance documentation to the dealer the previous day.

On September 8, I received a letter from GEICO thanking me for inquiring about a quote for car insurance. I didn't call GEICO about a quote, didn't request one from GEICO online, or visit an agent to get a quote for GEICO insurance. Apparently someone at AutoPayPlus - "Greg", perhaps - took the unauthorized liberty of requesting an auto insurance quote from GEICO on my behalf.

After making an effort to return the call, it became apparent that APP does not have enough staff to promptly answer calls. Over 7 minutes on hold.

After APP was told in writing told to close the account and stop accessing my bank account, it still debited $2.99 from my bank account, which it now claims is a non-refundable fee.

After closing the account, APP asserted that already-scheduled debits might still occur in the next 24-48 hours. That's corporate kaka. If APP could text spam me less than an hour after I left the car dealer, it can stop debits immediately once an account is closed.

Moreover, the first car payment isn't due until October 15, 2026 so there were no debits scheduled for prior to October. Accordingly, APP did not need to get its snout into my wallet on September 1.

Don't let AutoPayPlus get its hooks in you. Run like a scalded dog from this company.

Super helpful, great company to work with

Very helpful and fast thank you very much your awesome.

Yesenia was super friendly and helped me take care of my account. Thank you so much! 🙏🏽

Steffon was so helpful and fixed my issue very quickly. Customer service is great. Happy and satisfied customer

Just got a new account and had some issues setting it up the representative answered all my questions and made it a really great experience.

I found Auto PayPlus after buying a car and the company I was already with got out of the business of payment assistance. I have had stellar service with Auto PayPlus. They've called to let me know that I was on track with my car payments and I could car shop if that was something I was thinking about. I just got another vehicle and it was a seamless process. Love them.