Autovia en Italie à fuir. Nous avons louer une voiture via ce loueur de véhicules. Nous avons filmé intégralement l'auto à l'arrivée de notre voyage puis filmé à nouveau lors de la remise du véhi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The man at the Florence AirPort Autovia counter was the nicest and kindest. I was struggling because another company cancel my reservation last minute and he helped me finding the perfect car for my a... もっと見る
企業が回答しました
Abbiamo noleggiato due auto (una berlina e un suv) con copertura completa al prezzo più basso di tanti competitor. L'operatore Rino (aeroporto di Firenze) è stato molto gentile nel venirci incontro a... もっと見る
企業が回答しました
Servizio eccellente! Ho noleggiato un’auto con Autovia e sono rimasta estremamente soddisfatta. Un ringraziamento speciale va all’operatore Aleg, che è stato gentilissimo, professionale e molto dis... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via Palagio degli Spini, snc, 50145, Firenze, Firenze, イタリア
- +39 055 373933
Auto e furgoni
3.3
まあまあ
338件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scammers
Scammers. The guy was super rude when renting it and basically had an attitude, either you take the insurance or we will find a damage. We had the car for a day, they did not want to look at damages when we came back and claimed the next day there was 3 scratches in different places and that when renting it for a day. Never made a worse experience.
2025年7月18日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we are truly sorry for your experience and understand your frustration. Autovia does not tolerate rude or unprofessional behavior, and we will thoroughly review the conduct of the staff involved to ensure that all interactions meet our standards of courtesy and professionalism.
Please rest assured that every reported damage is supported by photographic evidence and technical documentation, to ensure full transparency in our rental process.
The vehicle inspection at drop-off is an essential step, and we sincerely regret if it was not carried out in your presence.
We kindly invite you to contact us at customercare@autovia.it
, providing your rental agreement number, so that our customer care team can promptly review your case and share all related documentation.
Once again, we apologize for the inconvenience and thank you for your feedback, which helps us improve both our service and our staff training.
Kind regards,
The Autovia Team
Thank you
Thank you, to Oleg! Very professional and fast service, all is super! Highly recommended!
2025年10月29日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Thank you so much for your wonderful review!
We’re delighted to hear that Oleg provided you with professional and fast service — qualities that truly represent our team’s commitment to customer satisfaction.
We look forward to welcoming you again soon for your next rental with Autovia!
Tutto bene!
Very good experience. Salvatore was very comprensive, good communication and very helpful with our case.
2025年10月28日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
thank you so much for your 5-star review and your kind words about Salvatore.
We’re truly happy to hear that he provided understanding, clear communication, and helpful support throughout your rental experience — qualities we value greatly at Autovia.
We look forward to welcoming you again soon!
The Autovia Team
autovia.it - Firenze Aeroporto からの回答
Beste Klant,
hartelijk dank voor uw 5-sterrenbeoordeling! We zijn blij dat u tevreden was met onze snelle service en dat de auto in perfecte staat was. Uw tevredenheid is onze grootste beloning.
Graag tot een volgende keer bij Autovia!
Met vriendelijke groet,
Het Ecovia Team
autovia.it - Firenze Aeroporto からの回答
Cher Client,
nous vous remercions sincèrement pour votre excellent avis ! Nous sommes ravis d’apprendre que notre équipe a été « au top » et que Aleg et Andrea ont contribué à rendre votre expérience de location si agréable.
La gentillesse et le professionnalisme de nos collaborateurs sont des valeurs essentielles pour Autovia, et votre reconnaissance est la plus belle récompense pour nos efforts quotidiens.
Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un service toujours aussi irréprochable.
L’Équipe Autovia
Bad agent and experience
Very bad and unwelcoming man at the desk (the small one without hair). He wanted to charge us much more than the reservation we did and canceled the reservation.
Do not listen People with earplugs on.
Never had and experience like this in many years. So unrespectfull for Customers .
Never try again with this company.
2025年10月16日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we are truly sorry for the unpleasant impression you received during your rental experience. Courtesy and professionalism are core values for Autovia, and what you describe does not reflect our service standards.
Please note that any price difference compared to the initial booking may be due to optional services or protection packages offered at the counter, which are always entirely at the customer’s discretion.
Your feedback has been forwarded to the branch management for review and internal verification. We sincerely apologize for the inconvenience and thank you for bringing this to our attention — it helps us improve our service.
Best regards,
The Autovia Team
Very friendly and competent staff at…
Very friendly and competent staff at the car park, very cleaneng car.
2025年10月14日
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
thank you for your feedback! We’re glad to know that you appreciated the friendliness and professionalism of our staff, as well as the cleanliness of the car.
Your satisfaction is our greatest reward.
Best regards,
The Autovia Team
Nooit meer Autovia
Bij autovia geboekt via Booking.com incl. volledige dekking. Medewerker aan de balie met 5 gouden en 5 zilveren ringen aan zijn handen probeerde diverse keren een verzekering te verkopen voor 250,- en kraakte de dekking van Booking.com af. Wij namen geen extra verzekering waarop bij betaling van de borg van 500,- de credit card tot 3x toe weigerde. We mochten geen andere credit card gebruiken en niet cash betalen. Na contact met Visa blijkt dit een bekende scam om verzekering te verkopen. In de ATM deed de credit card het probleemloos.
Daarnaast werd een auto meegegeven waar op het formulier slechts 2 beschadigingen (krassen) waren aangemerkt. Wij ontdekten zelf nog 2 schades die we gelukkig vooraf lieten aftekenen.
Door het afkraken van de verzekering van Booking én de niet opgetekende schades voelde het bijzonder oncomfortabel om de auto te gebruiken, niet wetend of er zgn. gebreken bij teruggave van de auto zouden worden bedacht.
2025年9月28日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we’re truly sorry for the negative perception and the uneasy experience you described. We would like to clarify that Autovia accepts insurance coverage purchased through intermediaries such as Booking.com, while also offering its own optional protection plans, which may differ in terms of conditions and management. The choice of these options is always voluntary and never mandatory.
Regarding the credit card issue, the security deposit authorization is processed through banking systems that apply strict validation rules: in some cases, a card may work at an ATM but not meet the requirements needed to hold a deposit, as stated in our rental terms.
We also confirm that customers are always entitled to request a joint inspection and record any additional pre-existing damages before departure, as you correctly did.
We regret that communication was not as clear as it should have been and thank you for your feedback, which helps us further improve transparency and customer confidence.
Best regards,
The Autovia Team
Hat alles unkompliziert geklappt
2025年10月8日
autovia.it - Firenze Aeroporto からの回答
Vielen herzlichen Dank für Ihre 5-Sterne-Bewertung!
Wir freuen uns sehr, dass alles reibungslos und unkompliziert verlaufen ist. Genau das ist unser Ziel – einen schnellen, klaren und angenehmen Mietprozess für unsere Kunden zu bieten.
Wir hoffen, Sie bald wieder bei Autovia begrüßen zu dürfen!
Das Autovia Team
What a bad surprise
This company is a bad joke with inferior UX/CX: long queues, very slow employees, check-in of at least 20min, sub zero IT support with broken tablets, low qualified employees making jokes on customers in Italian language, no names of employees available, inflated insurances, clerks call you “my friend", no one is responsible for anything…we had a car with a technical issue and they knew it, and endless nightmare…Amex card holders, watch out, you will get an upgrade and then the disaster starts, guess you know why;-) Will take this experience to create a business case for my students “How NOT to run a business, or, how to lose customers asap”. If their owners would act consequently they’d capitalise on AI and introduce online services along the entire process chain…All in all, zero trust, avoid this company, hands off! And, please, AutoVia, don’t respond with your standardised texts, we are sorry, we will work on it...
2025年9月25日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
Thank you for taking the time to share your detailed feedback — we are truly sorry to hear about your negative experience. Your observations regarding waiting times, staff behavior, and system inefficiencies are very valuable to us, as they highlight areas where we clearly fell short of the service standards we aim to deliver.
Please be assured that Autovia is fully committed to offering a professional, transparent, and respectful service at every stage of the rental process. We will review your comments internally with the branch management to ensure that such situations do not occur again.
We truly value our customers’ trust, and constructive feedback like yours helps us to improve continuously.
We sincerely regret that your experience did not meet expectations, and we thank you for helping us identify areas for improvement.
Autovia Team
Absolutely horrible horrible…
Absolutely horrible horrible experience. I arrived on time for my 9:30 pickup and waiting in line for an hour as they had one woman working. At 10:30, a small bald man arrives and joins her at the desk and it’s my turn. He is rude, condescending, and has zero customer service skills. He tells me that I need to buy their insurance plan because I don’t have an international drivers lisence. I show him that I already paid for it and booked full insurance when I paid for the car through booking.com. He tells me that that insurance isn’t valid, and. I need to buy theirs or I can’t take a car. I argue with him saying I am not paying double insurance and he tells me to later try to get the one I booked through booking.com refunded. I question him on why I would need to do that and he says that it’s because I am American and don’t have an international driver permit. I then take out my international driver permit and he tells me that no, it is missing a stamp so it isn’t valid. This scammer continues to bully me and charges me $400 euro extra for NOTHING when I had already paid that through booking.com. I later rented another car through a different company in Italy , “ noleggiare” and had the complete opposite experience. No scamming, no added fake fees, no forcing of double insurance and was told my international drivers license is 100% legit. RUN. Do not give this place any of your money, I plan to take legal action.
2025年9月13日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we are truly sorry for your experience and fully understand your frustration. Please accept our sincere apologies if the behavior of our staff did not reflect the courtesy and professionalism that Autovia strives to maintain in all locations. What you described does not align with our company’s values nor with our policy of respect toward international customers.
Dear Customer,
we are truly sorry for the negative experience you had and fully understand the frustration you felt during the vehicle pickup process. We apologize if the attitude of our staff appeared impolite or unprofessional — this does not reflect the standards of respect and service that Autovia is committed to ensuring at all its locations.
We would like to clarify that for customers coming from non-EU countries, a valid international driving permit must be presented along with the national driver’s license. However, the purchase of additional insurance at the counter is always optional and should never be required as a condition for collecting the vehicle.
We regret that the communication was not handled clearly and that your overall experience did not meet expectations. Your feedback is very important to us and will be used to further improve the quality of our service and staff training.
Kind regards,
The Autovia Team
Perfect Sevice!
2025年10月7日
autovia.it - Firenze Aeroporto からの回答
Thank you very much for your 5-star review! We’re thrilled to hear that you found our service perfect.
Your positive feedback motivates us to keep delivering quality, efficiency, and care to all our customers.
We look forward to welcoming you again soon with Autovia!
The Autovia Team
Pratica fraudolenta
Il 3 agosto mi hanno dato una macchina piena di danni, graffi, bozzi e quant'altro...come sempre ho fatto foto e video per essere tranquilla e ho riconsegnato la macchina l'11 agosto senza aver avuto alcun tipo di problema. La persona che ha controllato la macchina mi ha tenuto 15/20 minuti facendomi quasi perdere il treno, per controllare ogni minimo graffio...per alcuni ho mostrato che esistevano già con la foto precedente, poi il ragazzo ha trovato graffi proprio nella parte più nascosta dell'auto, nella modanatura anteriore, praticamente bisogna inginocchiarsi e piegare la testa per riuscire a vedere...ovviamente mi è stato addebitato proprio quel danno più nascosto e impossibile da fotografare o filmare. Il 18 agosto ho ricevuto mail di richiesta di 187€ per danno al veicolo che ho prontamente contestato chiedendo la prova fotografica della parte intatta prima del mio noleggio. Nessuna risposta. Fino a giovedì 2 ottobre, quando ho ricevuto la fattura del danno con successivo addebito sulla carta di credito. Ovviamente ho contestato il pagamento presso la banca per prelievo non autorizzato e mi riserbo di agire nelle sedi competenti.
2025年8月11日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Gentile Cliente,
ci dispiace sinceramente per la Sua esperienza e comprendiamo perfettamente il disappunto per l’addebito contestato. Autovia effettua sempre verifiche documentate e trasparenti sui danni ai veicoli, basandosi su rilievi fotografici e report di check-in/check-out, strumenti che servono proprio a tutelare sia il cliente sia la società.
L’addebito di eventuali danni avviene solo dopo la verifica tecnica del veicolo e l’emissione della relativa documentazione, in linea con le nostre procedure interne e i Termini e Condizioni di noleggio. Ci rammarica che non abbia ricevuto un riscontro tempestivo alla Sua richiesta: ci impegniamo a verificare quanto accaduto per garantire piena chiarezza.
La invitiamo cortesemente a contattarci all’indirizzo customercare@autovia.it, indicando il numero di contratto, così da poterLe fornire un riscontro dettagliato e trasparente sul caso.
Cordiali saluti,
Il Team Autovia
⚠️ Warning – Do Not Book with This Car Company
We had the most appalling experience, marked by unprofessionalism and outright racist behaviour. Despite booking our car months in advance, the company ruined the start of our trip by suddenly insisting we present two credit cards instead of one, even though a single card had more than enough limit to cover the expenses.
Instead of helping us find a solution, the staff at the counter were hostile and dismissive. Shockingly, one individual began ganging up on us and making racist remarks, including calling us “piece of shit” and speaking derogatorily in Italian, assuming we wouldn’t understand.
They refused to assist us in any way, leaving us stranded and forcing us to forfeit our deposit money. This was not only appalling customer service but also deeply offensive behaviour.
Avoid this company at all costs.
2025年9月19日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
thank you for sharing your feedback with us, although we are truly dismayed to read about the experience you describe. First and foremost, we would like to state clearly that Autovia does not tolerate any form of offensive, disrespectful, or discriminatory behavior. Such conduct is completely unacceptable and goes against the values of our company.
We are sincerely sorry for the distress and inconvenience you experienced, especially at the beginning of your trip. While rental procedures regarding payment methods are designed to comply with international standards, they should always be handled with professionalism, courtesy, and respect — never in the way you reported.
Your review is being taken very seriously and will be thoroughly investigated internally with the utmost priority. We kindly invite you to contact our customer care team through our official channels, so that we may gather further details and take the necessary steps to address this matter.
We deeply regret that your experience did not reflect the service standards we are committed to providing, and we thank you for bringing this to our attention.
Best regards,
The Autovia Team
Disgraceful Experience
Disgraceful Experience – Rude, Dishonest, and Racist
We booked a car months in advance at a great price, but when we arrived, the company looked for excuses not to honor the booking. They suddenly demanded two credit cards as a guarantee — something never mentioned on the booking voucher. When we asked for proof, the staff said the terms were “600 pages long” and refused to show us.
The staff were extremely rude, openly unhelpful, and at one point told us: “We will not give you the car – do what you like.”
To make matters worse, we were insulted with a racial slur — being called “a piece of shit” because of the color of our skin. This is beyond unacceptable and clearly discriminatory.
This company hides behind unclear terms, mistreats customers, and engages in outright racism. No one should have to go through this. Do not book with them
2025年9月19日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we are truly sorry and deeply concerned to read about your experience. What you describe is absolutely not in line with our values or service standards, and we take such allegations very seriously.
We kindly ask you to contact us immediately at customercare@autovia.it
, providing your booking details and any supporting documentation, so we can urgently investigate the situation and take appropriate action.
Your feedback is extremely important to us, and we want to ensure this matter is properly reviewed and resolved.
Best regards,
Autovia Team
Rude, racist, dishonest and awful staff
Had the most awful experience with these guys! Booked cars in advance, only to find out on the day that every key person requires two physical credit cards on them. None of that was shared in the booking email. Made multiple calls to their office as advised by the front desk people. Got no where. Ended up paying €1200 at Avis to get a car on the spot as we never managed to get our car we booked months in advance with Autovía. Cost us so much more, ruined our holiday, took no responsibility!
Horrible rude, racist staff. They swore at us in Italian thinking we won’t understand. Avoid them like plague!
2025年9月19日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we’re truly sorry to read about your experience and for any inconvenience caused during your rental. This is not the level of service we aim to provide.
Please contact us at customercare@autovia.it
with your booking details so we can review your case and provide proper assistance.
Best regards,
Autovia Team
Positief uitgepakt
Lang wachten bij balie bij vliegveld Florence. Daarna prima geholpen door Oleg. Upgrade gekregen: nieuwe SUV. Geen gebruik gemaakt van aanbod extra allrisk verzekering omdat ik deze al had afgesloten via Booking.
Terugbrengen was wat onaangenaam. Kleine krasjes geconstateerd, die al aanwezig waren. Gelukkig bij het ophalen door mij gefotografeerd. Formulier voor niet akkoord ondertekend en dat was het dan. Al met al positief uitgepakt. Uitstekende auto voor mooie prijs.
2025年7月22日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
thank you for sharing your experience with Autovia s.r.l. We are pleased that, despite the initial wait, our colleague Oleg was able to assist you in the best way and that you appreciated the car upgrade.
We are sorry for the inconvenience at the time of return, but we are glad that the photographic documentation allowed the situation to be clarified immediately. Transparency and attention to our customers are fundamental values for us.
We are happy to know that you found the car satisfactory and the service convenient. We look forward to welcoming you again soon to offer you an even better experience.
Best regards,
Autovia Team
Mancanza assurda di professionalità
Mancanza assurda di professionalità
Giungiamo sul posto con prenotazione expedia che specificava i documenti da portare per il ritiro
Giunti sul posto il commesso dice che serve anche un documento aggiuntivo (cosa non scritta sul contratto expedia) e si rifiuta di darmi l’auto già pagata
Tra l’altro parla con un fantomatico supervisore che si rifiuta anche di parlarmi.
Ma dico come è possibile che non hanno neanche la professionilitàndi accordarsi con expedia sui documenti da consegnare al cliente?
Aggiungo che expedia ha provato a contattarlo ma non rispondono mai a telefono
Scappate da questa agenzia!!
2025年9月19日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Gentile cliente,
ci dispiace leggere la sua insoddisfazione. Vorremmo precisare che i documenti richiesti per il ritiro dell’auto non vengono decisi dal singolo operatore, ma sono stabiliti dalle condizioni contrattuali riportate sul voucher di prenotazione.
Se Expedia non ha riportato in modo chiaro tutti i requisiti, la invitiamo a segnalarlo anche direttamente a loro, poiché purtroppo non possiamo intervenire né modificare ciò che è indicato sulla prenotazione fatta tramite broker.
Per verificare nel dettaglio la sua pratica, la invitiamo a scriverci a customercare@autovia.it
fornendo il numero di contratto o della prenotazione. In questo modo potremo ricostruire con precisione l’accaduto. Nel frattempo, potrà verificare lei stesso i nostri termini e condizioni sul sito www.autovia.it
Cordiali saluti,
Autovia Staff
Scam for damage - Avoid at all costs!!!
When siging the paperwork and collecting the keys there was an agent on the desk and another agent behind, guessing a manager / supervisor, and they did not advise that we need to check the car for damage and to put it on page 2 of the rental document. We were not shown to the car, and just told to sign the paperwork and can have the keys. Luckily I took multiple pictures and videos of the car before we left the rental car park as there was damage to the rear of the car. When we dropped the car back, they tried to say that we made that damage as we did not highlight the damage on page 2 of the paperwork before we left. I showed them the proof of the damage from before we took the car, however they said that it has to go to their 'damage department' and they will email us when we can then appeal this with the proof that we have. Very ridiculous as we showed the agent the proof of the damage when he was looking at the condition of the car.
We have since heard back from the claims/damage department and they have said that preexisting damages are listed in the existing damage box, and that we signed that there was no extra damage, even though both the agent and supervisor never told us that we were signing to say this, and that we need to check the car before siging, they said just sign the paperwork to get the car, they also said no extra damage or anomalies were reported to staff before using the vehicle, we have provided pictures with timestamps to prove that this is not the case. I also took a video at the handover when we returned the car of conversation with the agent stating that we did not cause the damage, to which he agreed after seeing the proof and said we just need to email the pictures to them once we hear back, and they will close the case, which is obviously not the case as they are disputing this.
I would never use this company again, as clearly they are just trying to get money out of us for damage we did not cause. The car had multiple scretches and dents, so they obviously do not use the money they charge other customers for damage to repair the cars.
They are trying to scam money out of us, for not disclosing the correct procedures and relying on us being foreign to not understand what we are signing.
2025年8月25日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we are sorry for your perception of the experience. Please note that at the time of signing the contract, the customer confirms the condition of the vehicle as reported on the check-out form. Any additional damage must be reported to our staff before leaving with the car.
For this reason, in case of dispute, the file is always forwarded to our damage department, which is the only authority that can validate or close a claim based on the documentation provided. If you have already sent us timestamped photos and videos, we assure you that these will be reviewed carefully.
We would like to emphasize that no one in our team is authorized to “scam” clients: our procedures are standard across the car rental industry and serve to protect both parties. Please continue the communication with our claims office so the case can be evaluated and closed appropriately.
Kind regards,
Autovia Team
Oleg helped a lot
Oleg helped a lot. Thanks to him for organizing everything quickly. We just took the car and hope the experience witg this car will go well.
2025年9月15日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。