The counter agent was very helpful when it came to an issue surrounding my IDP. We had to bear a little more financial burden than originally quoted but we were happy to still rent the vehicle. That b... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Esperienza della filiale di Firenze SMN stazione. In una città turistica come Firenze non si può avere un solo addetto all'ufficio per la consegna e riconsegna dei veicoli. Ci ho messo 40 minuti di or... もっと見る
企業が回答しました
La prenotazione è stata facile come pure le operazioni di ritiro. Personale gentilissimo. La vettura che mi era stata assegnata, subito all’accensione presentava un faro anteriore spento. Prontamente... もっと見る
企業が回答しました
Dopo un'attenta analisi da parte del team di autovia,devo dire che nessun addebito è stato caricato sulla mia carta e la pratica è stata chiusa con intelligenza. Probabilmente l'addetto alla riconsegn... もっと見る
企業が回答しました
企業情報
autovia.it - firenze-stazione について
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Piazza della Stazione 45, 50123, Firenze, Toscana, イタリア
- +39 055 0166437
Auto e furgoni
3.0
まあまあ
45件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Esperienza della filiale di Firenze SMN…
Esperienza della filiale di Firenze SMN stazione. In una città turistica come Firenze non si può avere un solo addetto all'ufficio per la consegna e riconsegna dei veicoli. Ci ho messo 40 minuti di orologio per ritirare un'auto per cui avevo fatto la prenotazione direttamente sul loro sito con anche il check-in già compilato. Vergognoso. Comoda la posizione dei veicoli direttamente nel parcheggio sotto la stazione. Al check-out la fattura mi è stata emessa la fattura alla mia persona invece che alla società, come avevo chiesto, lasciandomi la scocciatura di dover contattare la filiale via, senza avere risposta. Mai più.
2026年10月12日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Gentile Cliente,
ci dispiace per la lunga attesa al ritiro, soprattutto considerando che aveva già effettuato la prenotazione sul nostro sito e completato il check-in.
Ci fa piacere che abbia trovato comoda la posizione del parcheggio sotto la stazione, ma ci scusiamo anche per l’errore nella fatturazione e per la difficoltà nel ricevere una risposta dalla filiale.
Nei periodi di elevato flusso, i tempi di risposta possono purtroppo allungarsi. Per la verifica e l’eventuale correzione della fattura può scrivere a customercare@autovia.it indicando i dati della prenotazione e della società.
Il Team Autovia
One of the worst companies to deal…
One of the worst companies to deal with.
They scam you to gain money from insurance
I rented a car in florence on 220/08/2025. I returned the car at 5:20 pm after parking in autovia dedicate parking bay to their staff in the florence central station office. Then they made the check next morning and try to pin the damage that was happened later on in their parking on me saying that I am liable for the car even if it is in their parking
2026年8月22日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Dear Customer,
we are sorry for the frustration caused by this damage dispute.
We understand your concern if the vehicle was returned and parked in the designated Autovia area,but in cases like this, the timing of the return, the vehicle condition and the available documentation should all be reviewed carefully.
We also understand how strongly you feel about the situation, and if you have photos, videos or return documentation showing the condition of the vehicle when you left it, please send them to customercare@autovia.it so the case can be properly reviewed.
The Autovia Team
Pros and cons
The counter agent was very helpful when it came to an issue surrounding my IDP. We had to bear a little more financial burden than originally quoted but we were happy to still rent the vehicle. That being said be sure to have the physical copy of the IDP as the digital ones are not an acceptable form. The car was adequate for the 4 days we spent in Tuscany. Pick up was easy but more signage to the -4 floor lot would be helpful since the elevator was out of commission. The returning of the car was simple in the fact you go back to the same parking garage. However there could be clearer instructions from the agents because Florence is a ZTL during the day time. Our drop off was at 12pm so we had to travel for about 5 minutes in the city to get to the ramp. If that is an automatic ticket then instructions on how to avoid those fines should be highlighted before taking the car. Otherwise we had an enjoyable experience.
2026年10月4日
autovia.it - firenze-stazione からの回答
Gentile Cliente,
grazie per il feedback. Siamo felici che il personale sia riuscito ad aiutarla e che l’esperienza sia stata nel complesso positiva.
La ringraziamo anche per le osservazioni sulla segnaletica, sulle istruzioni per la riconsegna e sulla ZTL: sono indicazioni utili per rendere il servizio più chiaro.
Il Team Autovia
Do not use this company
I do not believe this company operates in good faith. Everyone in front of me in the queue was refused access to the car they’d booked unless they bought hundreds of euros of insurance. Expect to pay at least as much again for the service you believe you have booked or, even better, don’t use this company.
2026年8月1日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Dear Customer,
we are sorry for your dissatisfaction, but we cannot accept Autovia being described as a “scam company” or the suggestion that our company deliberately applies bogus charges.
Any additional coverage offered at the desk is optional. In some cases, it may provide an alternative solution when the standard requirements for the rental guarantee are not met.
Regarding the card charges, if you believe that incorrect amounts were charged, the individual rental needs to be reviewed. Please contact customercare@autovia.it with your booking details and the charges you are disputing.
The Autovia Team
Ich habe am 04.08 am Bahnhof Florence…
Ich habe am 04.08 am Bahnhof Florence…
Ich habe am 04.08 am Bahnhof Florence ein Auto gemietet,- wir haben das Übergabeprotokoll unterzeichnet wo der Kratzer an der Fahrertür klar gezeichnet war. 80 Kilometer später finde ich einen weiteren kleinen Schaden wo der Tankdeckel plötzlich nicht mehr am Platz war was ich der Autovermietung zeitnah gemeldet habe. Nach der Rückgabe des Autos wurde mir der Tankdeckel aber auch der Kratzer an der Fahrertür in der Rechnung gestellt was ich selbstverständlich mehrmals mit einem Video und dem Übergabeprotokoll mitgeteilt habe. Auf mehrere Telefone von mir wurde mir versichert das Kundenservice würde sich bei mir melden was natürlich nie stattfand. Als Ergebnis hatte ich 950€ Kaution Reservierung und heute 400€ als Schadensrechnung gebucht. Der Vorgang wurde von mir an der Versicherung weitergeleitet und bei meiner KK habe ich einen Betrugsfall gemeldet mit klarer Dokumentation und Fallschilderung. So werden Touristen abgezockt. FINGER WEG
2026年8月4日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Sehr geehrter Kunde,
es tut uns leid, dass es zu dieser Situation gekommen ist und dass Sie trotz Ihrer Kontaktversuche noch keine Rückmeldung von unserem Kundenservice erhalten haben.
Wir können jedoch die Aussage, Autovia würde „Touristen abzocken“ oder betrügerisch handeln, nicht akzeptieren. Etwaige Schäden werden auf Grundlage der Fahrzeug- und Mietunterlagen bearbeitet.
In Ihrem Fall müssen sowohl der Kratzer an der Fahrertür, der laut Ihrer Schilderung bereits im Übergabeprotokoll vermerkt war, als auch Ihre Meldung zum Tankdeckel sorgfältig geprüft werden. Bitte schreiben Sie daher an customercare@autovia.it und senden Sie das Übergabeprotokoll, das Video sowie die Unterlagen zur Belastung mit, damit wir den Vorgang vollständig überprüfen können.
Das Autovia-Team
Experiencia pésima
Experiencia pésima. Al llegar a la oficina de la estación de tren de Florencia nos informan de que es obligatorio disponer de una tarjeta de crédito para recoger el vehículo, algo que no nos habían comunicado claramente durante la reserva.
Lo peor de todo fue la atención recibida por la empleada que nos atendió. Su actitud fue fría, poco profesional y completamente falta de empatía. Viajábamos con una niña de dos años y, aun viendo nuestra situación, no mostró ningún interés en ayudarnos ni en buscar una solución. Se limitó a decirnos que no era posible y a cancelar la reserva, sin ofrecernos alternativas ni explicarnos correctamente las opciones disponibles.
Mi pareja incluso contrató una tarjeta de crédito online, asumiendo un coste adicional para intentar resolver el problema, y aun así la empleada siguió poniendo trabas y cambiando los requisitos, indicándonos después que tampoco servía. Además, en ningún momento nos informó de que existía la posibilidad de cambiar el conductor principal, algo que podría haber evitado todo este problema.
La sensación que nos dejó fue de absoluta indiferencia hacia el cliente. Cuando una familia se encuentra en una situación complicada lejos de casa, lo mínimo que se espera es un trato amable y voluntad de ayudar, y aquí ocurrió exactamente lo contrario.
Quiero destacar, en contraste, la actitud del chico del mostrador de la empresa de al lado, que sin tener ninguna relación con nuestro problema se esforzó por ayudarnos, nos hizo de intérprete y mostró mucha más profesionalidad y humanidad que la persona que debía atendernos.
Lo barato sale caro. No recomiendo esta empresa en absoluto. La falta de información previa y, sobre todo, la pésima atención recibida hicieron que nuestra experiencia fuera realmente frustrante.
2026年6月17日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Estimado Cliente,
lamentamos las molestias sufridas en el momento de la recogida, especialmente teniendo en cuenta que viajaban con una niña pequeña.
Para la entrega del vehículo se requiere una tarjeta de crédito física a nombre del cliente, necesaria como garantía para el depósito, las franquicias, posibles extras y las obligaciones previstas en el contrato. Las tarjetas de débito, prepago, virtuales o instrumentos similares normalmente no se aceptan como garantía. Esta información se indica en los requisitos de recogida, en el voucher y en las condiciones comunicadas durante y después de la reserva, también a través de brokers.
Lamentamos además que la atención recibida haya sido percibida como fría y poco colaborativa. Incluso cuando no es posible proceder por falta de los requisitos necesarios, el cliente debe recibir explicaciones claras, cortesía e indicaciones sobre las posibles soluciones disponibles, cuando sean aplicables. Su comentario será tenido en cuenta para mejorar la comunicación y el apoyo en el mostrador.
El Equipo Autovia
If you are looking for a rent a car…
If you are looking for a rent a car company that invoices you only when they have the time to open the key box and charges you with additional days even though the car is in their parking, you have the right address to avoid. Add the bad education of people answering on phone !!
2026年5月24日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Dear Customer, we are sorry for the inconvenience reported and for your perception of the key box return handling. We understand your frustration at receiving charges for additional days when the vehicle was already parked at the branch.
The rental closing must be based on the actual return checks and on the recorded times according to the applicable procedures. We also regret that the phone contact was not perceived as courteous and professional.
The Autovia Team
Atendente sem paciência para explicar o…
Atendente sem paciência para explicar o motivo da exigência de CNH original( que não fica explícita no ato da reserva)
Localização do escritório de difícil localização dentro da estação de trem de Firenze.
2026年5月14日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Prezado Cliente,
lamentamos que o atendimento recebido não tenha sido percebido como claro e disponível.
Para o aluguel, é necessário apresentar a carteira de motorista original e válida, conforme previsto pelas condições exigidas para a formalização do contrato. Entendemos, porém, que essa informação deve ser explicada com paciência e clareza no balcão, e sentimos muito se isso não aconteceu.
Também tomamos nota da dificuldade em localizar o escritório dentro da estação de trem de Firenze, um ponto útil para melhorar as indicações fornecidas aos clientes.
A Equipe Autovia
Il mio parere
Mi piace molto i funzionari
Le macchine sono ok
Esistono promo
L’unica cosa è che non vedo senzo e non è accogliente ever i prezzi molto più alto che la stazione
Molto più alti
Questo per una cliente non è bello
2026年4月6日
autovia.it - firenze-stazione からの回答
Gentile cliente,
la ringraziamo per la sua recensione positiva e per aver apprezzato il nostro team, i veicoli e le promozioni disponibili.
Prendiamo nota della sua osservazione riguardo alle differenze di prezzo tra le varie sedi: le tariffe possono variare in base a diversi fattori, come la località, la disponibilità dei veicoli e la stagionalità. Comprendiamo tuttavia il suo punto di vista e il suo feedback è per noi importante per migliorare sempre di più la percezione del nostro servizio.
La ringraziamo ancora per aver condiviso la sua esperienza.
Il Team Autovia
autovia.it - firenze-stazione からの回答
Dear customer, thank you for your kind words and for taking the time to leave a 5-star review.
The Autovia Team
autovia.it - firenze-stazione からの回答
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
Excellent! Important Information to read before Rental!!
Car Rental Review Autovia - Firenze-Stazione
Pricing:
Very fair and competitive prices, especially compared to Hertz, Avis, and other major rental companies.
Customer Service:
Friendly and helpful staff, but operating hours are limited. Do not expect assistance late at night, especially after closing hours.
ZTL (Limited Traffic Zone) Warning:
The location is inside a ZTL (restricted traffic zone). If you’re not careful, you may receive a fine months later. Pay close attention to the return instructions to avoid ZTL penalties, or return the car after 8:00 pm when ZTL restrictions are inactive.
Car Pick‑Up Location:
The car pickup is on level -4 of the parking garage in front of the train station (Parcheggio Stazione Santa Maria Novella). It is not near the Autovia office, which is about a 5‑minute walk away. This can be inconvenient if you have a lot of luggage. I strongly recommend taking photos of all sides of the car at pickup.
Tolls:
Highway tolls are very easy to pay—just bring a credit card and enter lanes marked for cash/credit.
Driving Conditions:
Roads and highways are easy to navigate once you are outside the city.
Fuel Stations:
Many gas stations in Italy close around 8:00 pm, so be sure to refuel during daytime hours.
Car Return Process:
To return the car, enter Parcheggio Stazione Santa Maria Novella. No ticket is needed—license plates (Tags) are automatically recognized. Follow the small Autovia signs to level -4, park in the designated Autovia spaces, and drop the keys in the after-hours drop box. Note: the drop box is small and not clearly labeled, so look carefully.
2026年3月21日
autovia.it - firenze-stazione からの回答
Thank you very much for your 5-star review and for sharing such a detailed and helpful experience! We’re glad to hear that you appreciated our competitive pricing and the friendliness of our staff.
Your notes regarding the ZTL area, pick-up location, and return instructions are extremely valuable to us, as they help us improve the clarity of the information we provide—especially in a city like Florence, where traffic regulations can be complex.
We look forward to welcoming you again in the future.
The Autovia Team
Sebastiana eccellente e gentile
Sebastiana eccellente e gentile
Servizio rapidissimo e cordiale
2026年3月20日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Gentile cliente, grazie per la recensione a 5 stelle e per il suo apprezzamento.
Il Team Autovia
Do not rent from Autovia unlessBEWARE! Unauthorized Charge for Pre-existing Damage (R.A. 202501650487) you…
Do not rent from Autovia unless you want to be charged for damage you didn't cause. I was charged €857 for a windshield "chip" that was already there when I picked up the car in Florence.
I have video evidence from the pickup date showing the exact same damage. Despite me formally stating "Cliente non accetta il Danno" (Customer does not accept the damage) on the return report and filing a manual Claim Form, they ignored my protest and unilaterally charged my credit card. This is an unfair and predatory business practice. I have already escalated this to ECC-Net and my credit card company for a chargeback. AVOID AT ALL COSTS.
2025年12月30日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Dear Customer,
We are sorry to read your feedback and we understand the concern you have expressed.
However, we would like to clarify that all vehicle damage checks are carried out following standardized procedures, including inspections at both pickup and return, supported by photographic documentation. When a customer disputes a damage report, the case is normally reviewed by our dedicated department for further verification.
For this reason, if additional evidence such as photos or videos taken at pickup is available, we are absolutely willing to review the situation in detail by comparing your documentation with the inspection reports and images stored in our system.
We therefore invite you to contact our customer care team directly at customercare@autovia.it
, including your rental agreement number and the documentation in your possession, so that we can properly review the case and provide a detailed response.
Our goal is always to handle every report with transparency and fairness.
Il Team Autovia
autovia.it - firenze-stazione からの回答
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
The service we received from David and…
The service we received from David and the staff at Florence train station was above and beyond. A family of 6 travelling through Italy with many many bags, David helped make our car hire process an easy transaction and was so lovely to deal with. Grazie Mille.
2026年1月17日
自発的なレビュー
autovia.it - firenze-stazione からの回答
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
autovia.it - firenze-stazione からの回答
Dear customer, thank you for choosing our company and for sharing your positive experience.
The Autovia Team
autovia.it - firenze-stazione からの回答
Dear customer, your positive feedback motivates us to continue delivering a reliable and professional service.
The Autovia Team
Very poor customer service at counter when collecting car
The schedule to collect car is at 1730hrs, I reached the counter at 1645hrs, the counter staff told me that if I wanna collect at 1645, I had to pay 50 euro, but the rental of 3 days for the car is only 62 euro, if I declined to pay extra, then I had to be back at 1730, I felt it was ridiculous and no other customer in the counter then. So naturally I walked out and went back at 1735, he was entertaining another 2 customers, by the time he finished processing my order, it was almost 1830hrs, he seemed not familiar with the document processing also, took very long time to check my international driving permit, I was totally unhappy with his attitude and low efficiency. I had very positive experience with Autovia in Milano Centrale branch, but very negative with Florence statione branch, I hope Autovia would look into this case seriously, the staff represents company image, he should be professional enough to entertain customers from all nations and be flexible for collecting time (is 45 mins early is too early?). Basically this was the only negative experience for my 15-day Italian holiday.
2025年11月26日
autovia.it - firenze-stazione からの回答
Thank you for sharing your detailed feedback, and we are truly sorry that your vehicle pickup experience did not meet your expectations. We fully understand your frustration regarding the waiting time, the perceived lack of flexibility and the difficulties encountered during the document check.
We would like to clarify that, according to our rental procedures, vehicles can be handed over at the scheduled pickup time, unless an early release is available. When a customer arrives significantly earlier, it may happen that the cars are still being prepared, or that the vehicles already ready belong to higher categories, assigned to customers with earlier reservations or different rate plans. Vehicles are prepared in order of scheduled pick-up time to ensure that each customer receives the correct category and service quality.
In such cases, a surcharge may apply as indicated in our rental conditions.
That said, we sincerely apologize if the communication you received was not clear or did not reflect the level of courtesy and professionalism you rightfully expect from our staff.
We are also sorry for the additional waiting time when you returned at 17:35 and for the impression of low efficiency. Your feedback will be shared with the Florence branch so that internal checks can be carried out and proper support can be given to the team to improve the service.
We also appreciate your mention of your positive experience at our Milano Centrale branch — this confirms our daily commitment and motivates us to ensure the same standard across all locations.
Should you wish to discuss your case further, we remain fully available. You may contact us directly at customercare@autovia.it
, including your rental contract number.
Il Team Autovia
Natale 2025
Siamo arrivati in stazione a Firenze , ci siamo recati a ritirare l'auto e li abbiamo trovato una persona gentilissima, sveglia cordiale veloci nelle spiegazioni...siamo rimasti contentissimi.
2025年11月30日
autovia.it - firenze-stazione からの回答
Grazie mille per le 5 stelle! Siamo felici che la sua esperienza sia stata positiva e speriamo di rivederla presto per un nuovo noleggio.
Il Team Autovia
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