Esperienza ottima. Al desk noleggio Gianni è stato specile. ha risolto un problema da noi creato tempestivamente. Auto eccellente quasi nuova e pulita. Gentilissimi anche i ragazzi del ritiro auto.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
The worst car rental company ever. We booked car online and paid 69€ and the rest that we were supposed to pay at the desk was 250€ but when we came they added so many extra costs that were never stat... もっと見る
企業が回答しました
Ho noleggiato con autovia a Palermo aeroporto dal 4 al 9 gennaio. Nessuna attesa per la navetta che dall aeroporto conduce ai loro uffici distanti qualche km . Nessuna attesa per il ritiro e la ricons... もっと見る
企業が回答しました
A very positive experience renting from Autovia. The staff were friendly and explained everything I needed to know. When I made the booking, I chose not to add any extra insurance, but at the counter... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Palermo - Aeroporto Punta Raisi, 90045, Punta Raisi, Sicilia, イタリア
- +39 091 869 4268
Auto e furgoni
4.3
優良
438件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
autovia.it - Palermo Aeroporto からの回答
Gentile Cliente,
siamo felici che abbia trovato soddisfacente il nostro servizio. La ringraziamo per la fiducia.
Il Team Autovia
The worst car rental company ever
The worst car rental company ever. We booked car online and paid 69€ and the rest that we were supposed to pay at the desk was 250€ but when we came they added so many extra costs that were never staten while booking. Staff is not helpful at all. Rude and disrespectful. Dont ever book car here!
2026年7月20日
自発的なレビュー
autovia.it - Palermo Aeroporto からの回答
Dear Customer,
we are sorry about your experience and the attitude of the staff.
We understand your anger, but we cannot accept being accused of stealing from you. Any additional charge must be clearly explained and shown in the rental documentation.
To check the difference between the expected €250 and the amount requested at the desk, please write to customercare@autovia.it, including your booking number and the rental agreement or receipt.
The Autovia Team
Esperienza ottima
Esperienza ottima. Al desk noleggio Gianni è stato specile. ha risolto un problema da noi creato tempestivamente. Auto eccellente quasi nuova e pulita.
Gentilissimi anche i ragazzi del ritiro auto.
2026年7月15日
autovia.it - Palermo Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la sua valutazione positiva. Siamo felici che abbia scelto Autovia per il suo noleggio.
Il Team Autovia
autovia.it - Palermo Aeroporto からの回答
Gentile Cliente,
grazie per la recensione positiva. Sapere che ha apprezzato il nostro servizio ci fa molto piacere.
Il Team Autovia
autovia.it - Palermo Aeroporto からの回答
Gentile Cliente,
grazie per aver condiviso la sua esperienza con Autovia. Siamo contenti che sia stata positiva.
Il Team Autovia
Very disappointing experience
Very disappointing experience. I had already paid €68.50 for full coverage insurance as part of my booking, but when I arrived at the counter, I was told that this was not considered insurance by the rental company and that it did not provide sufficient coverage for them.
The options offered were either a €700 deposit while remaining responsible for any damage to the vehicle, or paying an additional €210 for the rental company's own insurance and leaving only a €100 deposit.
Since I did not want to drive while being fully responsible for potential damage, I felt forced to purchase the additional insurance despite already having paid for coverage in advance.
Customers should be informed much more clearly about the difference between the insurance sold during booking and the coverage required by the rental company. Being asked to pay an extra €210 at pickup after already paying €68.50 for what was advertised as full coverage was frustrating and misleading. Unfortunately, this lack of transparency resulted in a very poor experience.
2026年6月8日
自発的なレビュー
autovia.it - Palermo Aeroporto からの回答
Dear Customer,
we are sorry that the difference between the coverage purchased during the booking process and Autovia’s protection options was not clear.
Coverages purchased through brokers or intermediaries are separate products from the Autovia rental agreement: they may provide reimbursement to the customer afterwards, but they do not automatically remove the security deposit, excess amounts or liabilities stated in the rental agreement at pick-up. For this reason, optional Autovia coverages may be offered at the desk, reducing or directly eliminating certain financial responsibilities and allowing a lower deposit.
The choice always remains with the customer. We understand, however, that communication must be clear and complete, especially when a customer has already purchased coverage through the booking channel. Your feedback will help us improve the information provided before and during pick-up.
The Autovia Team
Ottima accoglienza
Ottima accoglienza, personale in gamba mezzo comodo ottimo e lo consiglio a tutti, rapporto mezzo e costo favoloso
2026年6月14日
autovia.it - Palermo Aeroporto からの回答
Dear Customer,
we are happy to know that you were satisfied with our service. Thank you for your trust.
The Autovia Team
All good
The staff was so helpful and the prices was nice. the only downside was the insurance was too high nearly the car's rental price.
2026年6月5日
autovia.it - Palermo Aeroporto からの回答
Dear customer, thank you very much for your 5-star review and for choosing our service. We are delighted to know that your experience was positive and that our team met your expectations. We will continue working every day with commitment and professionalism to provide an efficient and reliable service.
The Autovia Team
autovia.it - Palermo Aeroporto からの回答
Gentile cliente, grazie per il suo riscontro! È sempre un piacere sapere di aver soddisfatto i nostri clienti.
Il Team Autovia
Bra service och bra bil!
2026年6月1日
autovia.it - Palermo Aeroporto からの回答
Dear customer, thank you for your review! It’s great to hear that you had a positive experience with us.
The Autovia Team
Gentilezza dello staff
2026年6月4日
autovia.it - Palermo Aeroporto からの回答
Gentile cliente, ci fa molto piacere sapere che ha avuto un’esperienza positiva con noi. Grazie!
Il Team Autovia
Gentilezza e professionalità del signor Gianni
Gentilezza e professionalità del signor Gianni sono il miglior biglietto da visita di AutoVia all'aeroporto di Palermo. Consigliato vivamente!
2026年6月3日
autovia.it - Palermo Aeroporto からの回答
Gentile cliente, grazie per le sue parole! Sapere che è rimasto soddisfatto è una grande soddisfazione anche per noi.
Il Team Autovia
Non consiglio.
All'inizio buona esperienza, poi, a distanza di circa un mese dalla fine del noleggio mi sono ritrovato un addebito sulla carta di credito che non doveva esserci, ho scritto 3 mail ma non mi hanno mai risposto. Comportamento scorretto, non consiglio questa agenzia di noleggio.
2026年3月21日
自発的なレビュー
autovia.it - Palermo Aeroporto からの回答
Gentile Cliente,
ci dispiace per quanto segnalato e comprendiamo il disagio nel riscontrare un addebito non atteso a distanza di tempo dalla chiusura del noleggio.
Ogni eventuale importo successivo al noleggio deve essere motivato e supportato da documentazione relativa al contratto, al veicolo o a servizi/accessori effettivamente applicabili. Ci dispiace inoltre che le sue richieste via email non abbiano ricevuto riscontro, perché una comunicazione chiara è fondamentale nella gestione di queste situazioni.
Per una verifica puntuale dell’addebito, la invitiamo a scrivere a customercare@autovia.it indicando numero di contratto, sede di noleggio e dettaglio dell’importo contestato.
Il Team Autovia
Good service at the counter
Good service at the counter, special thanks to Nina who served us
2026年5月15日
autovia.it - Palermo Aeroporto からの回答
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
Très bon accueil par l'agent sur place…
Très bon accueil par l'agent sur place au guichet de l'aéroport. S'adapte aux situations et flexibilité.
2026年5月8日
autovia.it - Palermo Aeroporto からの回答
Dear customer, we are pleased to know that your rental experience was smooth and satisfactory.
The Autovia Team
Second nice experience
It's the second time that we rent a car from this company, and this is a second very good experience.
When we gave back the car, we just had 1 problem regarding the lack of fuel. The person from Autovia told us that we can go out from the parking and refuel the car, what we did. The problem was on the fuel station, the pistolet had a problem and shown that the car was full even if it was not the case.
After coming back to the airport parking, everything was alright, no bad suprise, no additional fees.
The personnel is very nice, without stress and responding all our questions.
I will still recommand this company !
2026年5月13日
autovia.it - Palermo Aeroporto からの回答
Dear customer, we are delighted to receive your positive review. Thank you for trusting our company.
The Autovia Team
ottimo servizio
Gentili, disponibili e veloci. Mi hanno consentito di restituire la vettura in un luogo diverso dal ritiro senza costi aggiuntivi. La vettura che mi hanno dato era nuova, e le coperture che ho acquistato da loro erano complete. Anche la restituzione della cauzione è avvenuta velocemente.
2026年5月7日
autovia.it - Palermo Aeroporto からの回答
Gentile cliente, il suo apprezzamento ci motiva a mantenere elevati standard di servizio. Grazie ancora.
Il Team Autovia
A very positive experience renting from…
A very positive experience renting from Autovia. The staff were friendly and explained everything I needed to know. When I made the booking, I chose not to add any extra insurance, but at the counter I decided to upgrade to full coverage. It did increase the rental cost quite a bit, but it was not presented as a surprise. Traffic can be challenging, and for us it was worth the peace of mind of not having to worry about any scratches or dents on the car, big or small.
Autovia’s office is located inside the terminal, which is a major advantage, and their parking area is shared with most of the other rental car companies. We had booked a VW T-Cross but instead received a brand-new Nissan Qashqai, which was perfectly fine with us.
2026年4月25日
autovia.it - Palermo Aeroporto からの回答
Dear customer, we are delighted to receive your positive review. Thank you for trusting our company.
The Autovia Team
Service
Bjr. Voiture louée à Palerme. Voiture neuve. Rien à dire .
Arrivés un dimanche. Difficile de trouver le point de récupération (non indiqué) par le minibus qui vous emmène à l'agence à 15 min de l'aéroport.
Le loueur nous demande de le rappeler la veille de dépôt de la voiture soit le samedi pour explications sur le lieu de remise des clefs du VL à l'aéroport à 6h30. Pourquoi ne pas donner l'info alors que nous sommes présentiel?!!!!!
Le samedi l'interlocutrice insiste sur le fait que l'agence est fermée, que nous devons prendre un taxi à nos frais ou attendre 8hoo que le minibus nous achemine.
Ceci n'était pas entendu en ce sens au départ. Il était question de laisser le VL à l'aéroport.
Sèche, n'entend pas ce qui était convenu avec son collègue.
Aucun consensus.
60 euros de taxi du coup.
2026年4月26日
自発的なレビュー
autovia.it - Palermo Aeroporto からの回答
Cher Client,
nous vous remercions d’avoir partagé votre expérience et d’avoir souligné l’état du véhicule loué.
Nous sommes sincèrement désolés pour les difficultés rencontrées, tant lors de la prise en charge que lors de la restitution du véhicule. Nous comprenons parfaitement votre gêne face au manque d’indications claires et à l’écart entre les informations initialement perçues et celles communiquées par la suite.
Les modalités de prise en charge et de restitution, y compris les services de navette et les horaires d’ouverture des agences, suivent des प्रक्रédures précises. Toutefois, il est essentiel que ces informations soient communiquées de manière claire et cohérente dès le départ. Nous regrettons que cela n’ait pas été le cas dans votre situation et que la communication n’ait pas répondu à vos attentes.
Votre retour est très précieux et sera partagé avec notre équipe afin d’améliorer la clarté des informations fournies ainsi que la gestion des situations opérationnelles, notamment pour les restitutions en dehors des horaires d’ouverture.
Cordialement,
L’Équipe Autovia
Puntualità nella consegna consigli…
Puntualità nella consegna consigli adeguati e cortesia di tutto il personale
2026年4月24日
autovia.it - Palermo Aeroporto からの回答
Gentile cliente,
la ringraziamo per le sue parole e per la valutazione a 5 stelle. Restiamo a disposizione per future esigenze di noleggio.
Il Team Autovia
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