I had a problem with my credit card, and we proposed to the office employee to buy the service of a second driver for my wife, so she could use her credit card only for the deposit, because the total... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Alquilamos una suv,en Treviso y otra en Cagliari,para nuestra sorpresa ambas eran nuevas,impecables, 5000km. Con toda la tecnología. De Treviso entregamos en Roma.Contratamos el seguro más completo en... もっと見る
企業が回答しました
Nie polecamy! Naciagneli nas na dodatkowe ubezpiecznie ktore kosztowalo wiecej niz wynajecie samochodu. Pamietajcie ze jako jedna z nielicznych firm ktora wynajmuje samochody, dzialaja na staryc... もっと見る
企業が回答しました
The person who processed the check in was down to earth, not salesy, very professional and did not rush through the process, but at the same time was very on point. I did not felt pressured to buy ext... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via Noalese, 63E, 31100, Treviso, Treviso, イタリア
- +39 0422 378075
Auto e furgoni
3.9
ほぼ満足
188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Car condition 10. Pickup location - 3
The car was in good condition and paperwork was fast. The only issue was with car pickup location. Near Treviso airport there are parking locations with various car renting companies. All of them are marked by that company logos, flags etc. But Autovia car parking is so ‘hidden’ and does not have any markings that you are in the right spot. We arrived late, there were no one in the parking that we could ask for direction. We spent almost one hour(!) exploring the parking until we found our car. At the car office we received small printed map, where we should find it, but it was not precise. Coordinates these days would do the thing or normal ortofoto! Also place a sign where your cars are placed! It is cheap and will be very helpful
2025年5月17日
autovia.it - Treviso Aeroporto からの回答
Dear Customer,
Thank you for your valuable feedback.
We’re glad to hear that the car condition and paperwork process met your expectations. However, we sincerely apologize for the difficulty you experienced in locating the vehicle pickup point near Treviso airport.
Your comments regarding the lack of clear signage and the imprecise map are well noted. We understand how frustrating this must have been, especially after a long journey. We will review this with the local team and explore solutions such as better signage or digital location aids to improve the experience for future customers.
We truly appreciate you taking the time to share these insights and hope to provide a smoother service next time.
Best regards,
The Autovia Team
Juste parfait !
Juste parfait. Accueil sympathique et tout s’est déroulé de manière simple et efficace !
2025年5月24日
autovia.it - Treviso Aeroporto からの回答
Cher Lionel,
Nous vous remercions sincèrement pour votre gentil commentaire !
Nous sommes ravis que vous ayez apprécié notre accueil sympathique ainsi que la simplicité et l’efficacité de notre service.
Au plaisir de vous accueillir à nouveau bientôt !
Cordialement,
L’équipe Autovia
Very good service
Very good service! The car was clean and in good condition! We take full insurance and we are very happy! We are using AutoVia next time again!
2025年5月18日
autovia.it - Treviso Aeroporto からの回答
Dear Customer,
Thank you very much for your wonderful feedback!
We’re glad to hear that you were happy with the clean car, its condition, and the full insurance coverage.
We look forward to welcoming you back to Autovia for your next rental!
Best regards,
The Autovia Team
Great experience
The desk attendant was very nice and explained everything, the car was great and clean. Everything went good from pickup to drop-off.
2025年5月18日
autovia.it - Treviso Aeroporto からの回答
Dear Customer,
Thank you for sharing your great experience with us!
We’re glad our desk attendant was helpful and that the car met your expectations. It’s wonderful to hear that everything went smoothly from pickup to drop-off.
We look forward to welcoming you again for your next rental!
Best regards,
The Autovia Team
Great experience!
Great experience!!
Courtesy and patience in explaining the contract.
Excellent support for choosing the best vehicle.
2025年5月12日
autovia.it - Treviso Aeroporto からの回答
Dear Customer,
Thank you very much for your kind feedback!
We’re delighted to know that you had a great experience and that our team was able to assist you with courtesy and patience. Helping you understand the contract clearly and guiding you to the best vehicle choice are both essential parts of the service we aim to provide.
We truly appreciate your trust and hope to see you again soon.
Best regards,
The Autovia Team
Abzocke hier
Abzocke hier, Finger weg davon. Man bucht in Deutschland das Auto mit Versicherung und es wird in Italien erzählt dass man alle Kosten im Falle der Versicherung selbst tragen muss.
2025年4月15日
自発的なレビュー
autovia.it - Treviso Aeroporto からの回答
Dear Customer,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to clarify that there may be differences between insurance coverage purchased through third-party broker websites and the options available directly at our rental offices. All details regarding coverage, responsibilities, and terms are clearly outlined in our Terms and Conditions, which are available both online and at the time of booking.
If you have any specific questions or would like further clarification, please don’t hesitate to reach out to us at customercare@autovia.it. We are always here to help.
Kind regards,
The Autovia Team
autovia.it - Treviso Aeroporto からの回答
Thank you for your wonderful feedback! Customer satisfaction is our priority, and knowing that you enjoyed our service fills us with pride. We hope to see you again soon for another rental with Autovia!
autovia.it - Treviso Aeroporto からの回答
We are pleased that your experience with Autovia was positive and we thank you very much for taking the time to review our service. We are constantly striving to satisfy all our customers and we are happy to have achieved our goal.
We hope to see you again soon in one of our many branches.
See you soon, the Autovia team
Tutto fantastico
Tutto fantastico, staff preparatissimo, disponibile e veloce, veicoli di qualità e pulitissimi, prezzi davvero concorrenziali.
2024年11月6日
自発的なレビュー
autovia.it - Treviso Aeroporto からの回答
Grazie mille per questa recensione molto positiva. Speriamo di rivederla presto in una delle nostre numerose filiali.
A presto, lo staff di Autovia
Ottima esperienza
Ottima esperienza, il personale veramente cortese. Michele ci ha seguiti in tutto il percorso dal noleggio alla riconsegna, consigliandoci veramente bene.
Ritorneremo
2025年3月17日
自発的なレビュー
autovia.it - Treviso Aeroporto からの回答
Grazie mille per la sua recensione a 5 stelle! Siamo felici che la sua esperienza con Autovia sia stata positiva e che il nostro servizio abbia soddisfatto le sue aspettative. La aspettiamo per il suo prossimo noleggio!
Great service
2025年3月1日
自発的なレビュー
autovia.it - Treviso Aeroporto からの回答
We are happy to know that our service met your expectations! Thank you for your trust and for taking the time to leave us a review. See you soon for another rental with Autovia!
autovia.it - Treviso Aeroporto からの回答
Siamo lieti che la sua esperienza con Autovia sia stata positiva e la ringraziamo molto per aver dedicato del tempo a recensire il nostro servizio. Ci impegniamo costantemente per soddisfare tutti i nostri clienti e siamo felici di essere riusciti nel nostro obiettivo.
Speriamo di rivederla presto in una delle nostre numerose filiali.
A presto, lo staff di Autovia
Autovia Treviso Aeroporto
Personale gentilissimo ed estremamente cortese. Noleggio effettuato senza alcun problema né al ritiro dell' auto né alla consegna. Ho noleggiato una piccola utilitaria, un po' sfruttata, ma pulitissima. Il signore che ho trovato al bancone é stato estremamente cortese, cordiale ed esaustivo nelle spiegazioni. Nessun problema per il pagamento
2025年3月15日
autovia.it - Treviso Aeroporto からの回答
Grazie per il suo fantastico feedback! La soddisfazione dei nostri clienti è la nostra priorità, e sapere che ha apprezzato il nostro servizio ci riempie di orgoglio. Speriamo di rivederla presto per un altro noleggio con Autovia!
La entrega del vehículo fue rápida
La entrega del vehículo fue rápida, en el contrato venían especificados los defectos de chapa que tenía el vehículo que por cierto eran muchos, así fue más rápido hacer yo el check. La devolución también fue rápido a pesar de no encontrar al personal de recepción en el parking.
2025年3月11日
autovia.it - Treviso Aeroporto からの回答
¡Gracias por tus excelentes comentarios! La satisfacción de nuestros clientes es nuestra prioridad, y saber que apreciaron nuestro servicio nos llena de orgullo. ¡Esperamos volver a verte pronto para otro alquiler con Autovia!
Great experience
Great experience, the front desk girl was really professional and helpfull.
2025年2月19日
autovia.it - Treviso Aeroporto からの回答
Thanks for your great feedback! The satisfaction of our customers is our priority, and knowing that they appreciated our service fills us with pride. We hope to see you again soon for another rental with Autovia!
Andare via con Autovia…sempre un ottima scelta!
Veloce, cordiale, senza ostacoli, ottimo veicolo, uscita e rientrata molto veloce.
Prezzo imbattibile.
2025年2月13日
autovia.it - Treviso Aeroporto からの回答
Grazie per il suo fantastico feedback! La soddisfazione dei nostri clienti è la nostra priorità, e sapere che ha apprezzato il nostro servizio ci riempie di orgoglio. Speriamo di rivederla presto per un altro noleggio con Autovia!
Facile ed economico.
Spesso, durante l'anno, mi serve noleggiare un'auto per brevi periodi 3-7 giorni. Con Autovia trovo facilmente l'auto che mi serve, a costi contenuti e con estrema facilità di ritiro e consegna.
2025年2月17日
autovia.it - Treviso Aeroporto からの回答
Siamo felici di sapere che il nostro servizio è stato all’altezza delle sue aspettative! Grazie per la sua fiducia e per il tempo dedicato a lasciarci una recensione. A presto per un altro noleggio con Autovia!
Extremely Disappointing Rental Experience at Treviso Airport
I am writing to express my deep dissatisfaction with the service I received at your Treviso Airport rental office.
Upon arrival, the staff was extremely unpleasant and unprofessional. They refused to accept my valid Ukrainian driver’s license, which includes an English translation and is recognized throughout the EU. Instead, they insisted I obtain an International Driver Permit. This demand was both unjustified and discriminatory, as EU law clearly recognizes my license. Even after I showed them the legal documentation and contacted your support center (which confirmed my license was acceptable), the staff member remained dismissive and rude.
What was even more shocking was the blatant discrimination I faced. The employee attempted to impose an administrative fee solely based on my nationality. When I pointed out the legal inconsistencies, he arrogantly stated that he did not care about Autovia’s policies or customer support and claimed to “know better.” He even fabricated a story about the Italian police penalizing Autovia if they saw a Ukrainian license, which is completely false and unacceptable behavior from a representative of your company.
While the staff member in the parking lot was polite and professional, the overall experience was overshadowed by the appalling treatment I received at the rental desk. This kind of behavior is not only unprofessional but leaves a lasting negative impression of your company.
I hope you take immediate action to address this issue and ensure no other customer has to endure such discriminatory treatment in the future.
2025年2月2日
自発的なレビュー
autovia.it - Treviso Aeroporto からの回答
Dear Customer,
We are sorry to read that our staff was rude and unprepared.
We apologize to you but we would also need further details because there is absolutely no administrative fee for nationalities for which we believe there was a communication problem. However, we want to get to the bottom of it so if you would like to write an email with the details of your rental to customercare@autovia.it it would be possible for us to verify and manage your complaint officially.
Best regards,
The Autovia staff.
It has been two weeks since I rented…
It has been two weeks since I rented the car, and I still haven't received my 250-euro refund. Additionally, I haven't received any response to my emails.
2025年1月20日
自発的なレビュー
autovia.it - Treviso Aeroporto からの回答
Dear Customer,
We inform you that Autovia undertakes to return the sum in full after having verified the validity
conditions of the vehicle and the correct fulfillment of the driver's obligations. Once our systems
have released the sum held as a deposit, however it could happen that the released amount does not appear immediately
available due to interbank processes not dependent on Autovia.
We will ensure that the unlocking was successful if you wish to send an email to the following address: customercare@autovia.it
Best regards,
Autovia Staff
Ritiro e consegna auto facile e veloce
Ritiro e consegna auto facile e veloce. Personale cortese e chiaro nelle spiegazioni. Auto pulita
2025年1月18日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。