The experience was very good. The pick-up and drop-off process was very quick and straightforward. The staff were also very helpful and professional. Most importantly, they don’t try to surprise you w... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Picked up at Venice airport - staff were lovely and process fairly seamless. Great vehicle. Only issue was dropping back off at a busy time and limited spaces to leave the car
Wenn ich dem Unternehmen -5 Sterne geben koennte, dann wuerde ich! Ich kam am Venedig Airport mit 2 h Verspaetung meines Fluges und das Unternehmen konnte mir nicht nur kein Auto zur Verfuegung st... もっと見る
Staff giovane, Smart e problem solving. Male il dress code e le chiacchiere mentre c’è’ un cliente. Tutti gentili ed educati ma un po’ lenti. Macchina bene. Location a Malpensa non bene ma ottimo lo s... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Viale Galileo Galilei 30, 30020, Venezia, Veneto, イタリア
- +39 041 269 8405
Auto e furgoni
4.2
ほぼ満足
253件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
autovia.it - Venezia Aeroporto からの回答
Gentile cliente,
siamo lieti di sapere che il servizio offerto dal nostro team sia stato apprezzato. La ringraziamo per la fiducia accordata.
Il Team Autovia
Ottimo prezzo personale preparato
2026年4月7日
autovia.it - Venezia Aeroporto からの回答
Gentile cliente
grazie per la sua recensione e per aver premiato il nostro impegno. È stato un piacere servirla.
Il Team Autovia
autovia.it - Venezia Aeroporto からの回答
Dear customer, thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
Chiarezza nelle informazioni
Chiarezza nelle informazioni, ottima disponibilità di auto e in ottime condizioni meccaniche. Rapidità per la consegna delle auto e relativa riconsegna.Ho avuto necessità di modificare la prenotazione e ciò è stato fatto senza alcun problema. Ottimo
2026年3月4日
autovia.it - Venezia Aeroporto からの回答
Gentile cliente, siamo lieti che la sua esperienza con Autovia sia stata positiva. Grazie per averci scelto.
Il Team Autovia
Don't make a reservation.
On January 17, 2026, due to the extremely long passport control queue at the airport, they refused to give us the car we had paid for and rented a week in advance because we had exceeded one hour. The employee at the office was very rude. They said Autovia doesn't have a call center and could only be reached by email, but they only responded negatively to our email after six days. My wife, two children, and I were stranded at the airport, unable to find a car from other companies. The frantic search for a bus and running around the airport with our luggage made for a terrible day. Not only did they refuse to give us the car, but they also refused to refund the money; we feel like we were scammed.
2026年1月17日
自発的なレビュー
autovia.it - Venezia Aeroporto からの回答
Dear Customer,
thank you for sharing your experience. We are truly sorry for the difficult situation you describe, especially given the stress of being stranded at the airport with your wife and children after long delays beyond your control.
We understand that airport delays can be caused by factors such as passport control queues or flight disruptions. When a vehicle is not collected within the scheduled tolerance time, the procedure follows the rental terms; however, we sincerely regret that you did not experience the understanding, support, and courtesy that our team should always provide.
We are also sorry about the delay in responding to your email and about how the communication was handled. This does not reflect the standards of care and professionalism that Autovia s.r.l. strives to uphold.
As noted, our Customer Care department will reassess your case to review the possibility of a refund and will contact you directly with an update.
Thank you for bringing this matter to our attention. We remain available for any further clarification.
Kind regards,
Il Team Autovia
Very good experience.
We got a better car than booked.
The car was in good condition and clean inside.
The attendant was nice.
No insurance was offered. They simply asked if we wanted to pay a smaller or larger deposit.We paid a larger amount.
It took 29 days to get the deposit back.
2025年12月3日
autovia.it - Venezia Aeroporto からの回答
Dear customer, your 5-star rating is very important to us. Thank you for your appreciation.
The Autovia Team
Complimenti a tutti perché ha…
Complimenti a tutti perché ha soddisfatto tutte le mia aspettative
2025年12月15日
autovia.it - Venezia Aeroporto からの回答
Gentile Cliente,
grazie per aver scelto la nostra società. Siamo lieti che il noleggio si sia svolto positivamente.
Il Team Autovia
autovia.it - Venezia Aeroporto からの回答
Grazie per la recensione a 5 stelle!
Siamo felici che la sua esperienza con Autovia sia stata positiva.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
Personale molto cortese e preparato ho…
Personale molto cortese e preparato ho conosciuto FEDERICO che mi ha dato tutte le delucidazioni e molto importante che rispondono sempre al telefono rispetto ad altre compagnie.
2025年12月3日
autovia.it - Venezia Aeroporto からの回答
Grazie mille per le 5 stelle! Siamo felici che la sua esperienza sia stata positiva e speriamo di rivederla presto per un nuovo noleggio.
Il Team Autovia
problem solving livello massimo
la professionalità del personale e il problem solving sono le cose che mi hanno colpito di più al momento di ritirare il veicolo. Informazioni chiare dettagliate e ben spiegate.
Consiglio vivamente questa compagnia!
2025年12月2日
autovia.it - Venezia Aeroporto からの回答
Grazie mille per le 5 stelle! Siamo felici che la sua esperienza sia stata positiva e speriamo di rivederla presto per un nuovo noleggio.
Il Team Autovia
Great Service!
Pick up of the car in Venice was quick and efficient. Car was great throughout our trip. Drop off was easy. Great experience!
2025年9月1日
autovia.it - Venezia Aeroporto からの回答
Thank you so much for your wonderful review and the 5 stars!
We’re delighted to hear that both pick-up and drop-off were smooth and efficient, and that the car served you well throughout your trip.
Our team is committed to providing a reliable and seamless rental experience, and we’re glad to know we met your expectations.
We hope to welcome you again on your next journey.
Il Team Autovia
autovia.it - Venezia Aeroporto からの回答
Dear Customer,
thank you very much for your review and your 5-star rating! We’re delighted to hear that your rental experience was smooth and easy, as providing a simple and stress-free process is one of our top priorities.
We truly appreciate your trust and look forward to welcoming you again soon for another fast, transparent, and enjoyable rental experience.
The Autovia Team
autovia.it - Venezia Aeroporto からの回答
Dear Customer,
thank you very much for your review and your kind words! We’re delighted to know that you were pleased with the car and found our service convenient and easy to use.
Our goal is to make every rental experience smooth, transparent, and comfortable for all our customers, and it’s truly rewarding to know we’ve achieved that.
We look forward to welcoming you again soon for another great experience with Autovia.
The Autovia Team
autovia.it - Venezia Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la sua recensione e per le belle parole di apprezzamento! Siamo lieti che abbia trovato il nostro servizio corretto, rapido ed efficiente, proprio come desideriamo che sia ogni esperienza di noleggio con Autovia.
Il suo riscontro è per noi motivo di grande soddisfazione e uno stimolo a mantenere sempre alti i nostri standard di qualità e professionalità.
Speriamo di poterla accogliere nuovamente presto per offrirle un’altra esperienza positiva.
Il Team Autovia
Niet doen!!!
Meest achterlijke autoverhuurbedrijf waar ik ooit mee te maken heb gehad.
We hadden perongeluk de verkeerde naam op de boeking gezet en toen we deze bij de balie wilde omboeken moesten we onze reservering annuleren van de maatschappij en opnieuw boeken. Dit kostte ons nog eens €60 extra voor de annuleringskosten ondanks dat we direct opnieuw gingen boeken.
Daarnaast stond op de site aangegeven dat de prijs voor 5 dagen €150 euro zou zijn INCLUSIEF verzekering.
Bij de balie hebben we hier nog eens €135 euro extra voor moeten bij betalen.
Een gewaarschuwd mens telt voor twee, boek niet bij deze verhuurder.
2025年10月17日
自発的なレビュー
autovia.it - Venezia Aeroporto からの回答
Dear Customer,
we’re sorry for the inconvenience and fully understand your disappointment. Please note that, for security and regulatory reasons, the booking must always be made in the exact name of the person who will sign the rental agreement and present the credit card. If a name is entered incorrectly, the reservation must be reissued through the intermediary, who may apply cancellation or modification fees that are not managed by Autovia.
Regarding pricing, the rate displayed by external platforms usually includes only standard coverage, while optional protection packages or deductible reductions may be offered at the counter to provide greater peace of mind during the rental.
We regret that this was not clearly explained at the time of booking, and we thank you for your feedback — it helps us improve transparency and communication.
Best regards,
The Autovia Team
Reibungslos
Ich hatte ernsthaft Sorgen, nachdem ich die ganzen Reviews gelesen hatte. Deshalb habe ich über SunnyCars und ohne Kreditkarte gebucht. Bei Autovia lief am Ende aber alles absolut reibungslos, der Wagen war gepflegt und in einem sehr gutem Zustand. Ich habe ein Protokoll der Kratzer bei Antritt und nach Abgabe des Wagens per E-Mail bekommen. Wenn ich nochmal nach Venedig reise, entscheide ich mich garantiert wieder für AutoVia.
2025年10月4日
autovia.it - Venezia Aeroporto からの回答
ielen Dank für Ihre wunderbare 5-Sterne-Bewertung! Wir freuen uns sehr, dass bei Ihrer Autovia-Erfahrung alles reibungslos verlaufen ist und Sie sowohl mit dem Fahrzeugzustand als auch mit der transparenten Abwicklung zufrieden waren.
Es ist für uns die größte Freude zu wissen, dass Sie bei Ihrer nächsten Reise nach Venedig wieder Autovia wählen möchten.
Wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen!
Das Autovia Team
Worst rental experience of my life
Worst rental experience of my life! Rude and unprofessional staff, zero support, and in the end a complete scam attempt. They tried to charge me €1,500 for a two-day rental that cost only €180. The car was already in terrible condition when handed over – I documented everything with photos and videos – they even told me to document the damages at the pickup - at the return I told he person, showed the video and evidence, he said I should just upload it and won’t be a problem at all, he has all damages on his list - yet after returning it, they started inventing fake damage claims, stating the damages weren’t there. No reaction to pictures and videos.
This is not an isolated case – just read the other reviews! Their entire business model seems to be built on scamming customers with bogus claims and endless invoices. You don’t just rent a car here, you buy yourself weeks of stress, frustration, and fighting to get your money back.
Avoid this company like the plague – they are scammers!
2025年7月28日
自発的なレビュー
autovia.it - Venezia Aeroporto からの回答
Dear Customer,
we are sorry to read about your experience. Please note that any reported damage is always documented and processed strictly according to our procedures. This is why we always advise our customers, at the time of pick-up, to carefully check the vehicle with our staff and ensure that any anomalies are noted in the check-out form.
We kindly ask you to contact us at customercare@autovia.it
providing your rental contract number, so that we can verify your case in detail and clarify the situation.
Best regards,
Autovia Staff.
Interessanti
Staff giovane, Smart e problem solving. Male il dress code e le chiacchiere mentre c’è’ un cliente. Tutti gentili ed educati ma un po’ lenti. Macchina bene. Location a Malpensa non bene ma ottimo lo staff in loco. Siete it eressanti e vi osservo.
2025年9月11日
autovia.it - Venezia Aeroporto からの回答
Gentile Cliente,
la ringraziamo per il suo feedback così dettagliato. Ci fa piacere sapere che ha apprezzato la disponibilità e l’atteggiamento del nostro staff, mentre prendiamo nota delle osservazioni sul dress code, sulla velocità e sull’organizzazione della location di Malpensa.
Il suo contributo è prezioso perché ci aiuta a migliorare, e speriamo di poterla accogliere nuovamente presto offrendole un’esperienza ancora più soddisfacente.
Cordiali saluti,
Team Autovia
autovia.it - Venezia Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Gentilissimi e molto disponibili
Gentilissimi, super disponibili e poco burocratici. Ritiro e consegna molto facili anche perché le macchine sono paecheggiate sulla stesso piano. Accettano American Express.
2025年9月4日
autovia.it - Venezia Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
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