Avail  レビュー 

Avail からの回答

2025年6月13日

Hey Michael,

We love hearing this—thank you for sharing your feedback! We're so glad our team was able to deliver the kind of service you deserve. If you ever need anything else, we're always happy to help!

Avail からの回答

2025年6月13日

Hi Eliana,

Thanks for sharing your experience! We're glad we could jump in and get things sorted out right away. It’s always our aim to make things as smooth and stress-free as possible. Don’t hesitate to reach out if you ever need a hand again!

Avail からの回答

2025年6月13日

Hey Chandler,

Thank you for the wonderful feedback! We're so glad to hear the software worked smoothly for you and that our support team was there to assist with a helpful and welcoming attitude. It's always our goal to make things as simple and supportive as possible. Feel free to reach out anytime—we’re here if you need us!

Avail からの回答

2025年6月12日 に更新

Hey Jeffrey,

Thank you for your kind review! We're really happy to hear everything got sorted out quickly and that you received the information you needed to resolve the problem efficiently. Providing fast, helpful service is always our goal. Please don’t hesitate to reach out if there’s ever anything else we can assist with!

Avail からの回答

2025年6月10日

Hey JP,

We’re grateful you took the time to share your thoughts. Our goal is to provide a seamless rental process for both landlords and tenants. We’re very sorry to hear that your experience didn’t meet expectations.

In some situations, verification challenges can arise due to third-party limitations or incomplete documentation, and we do our best to communicate and resolve these promptly.

The $350 charge you referenced does stand out, as that amount typically applies only when a significant number of units—around 38 or 39—are added. We’d love the opportunity to look into this further for you.

Please reach out to our support team directly at 312-292-9347 (M-F, 8:00 AM-5:00 PM), and we’ll make it a priority to address your concerns.

Thank you again for bringing this to our attention. Your honest feedback means a lot to us, and we look forward to the opportunity to make things right in the future.

Avail からの回答

2025年6月9日

Thank you for sharing your thoughts! We understand that transparency around costs is important. We’re always looking for ways to improve and provide the best experience possible for both landlords and tenants. If you have any questions about the costs associated with Avail, please reach out!

Avail からの回答

2025年6月9日

Thank you so much for your kind words and for being a valued part of Avail over the past three years! We're thrilled to hear that your experience as a landlord has been so positive. If there's ever anything you need, we're always here and happy to help!

Avail からの回答

2025年6月6日

Hey Hershel,

Thank you for sharing your feedback! We're glad we could provide prompt answers and help make your experience a smooth one. Don’t hesitate to reach out if you need anything else; we're happy to help!

Avail からの回答

2025年6月6日

Hey Aaron,

Thank you for taking the time to share your experience! We're so glad to hear that our team was responsive, professional, and courteous, and that we were able to provide clear and thorough answers to your questions. Our team works hard to deliver A+ service every time, and it means the world to know it hit the mark. We truly appreciate your kind feedback!

Avail からの回答

2025年6月6日

Hey Gwendolyn,

Thank you for your kind words! We're so happy to hear that our team made a positive impression and ensured you received the help you needed. We appreciate you taking the time to share this!

Please don't hesitate to reach out if you need anything else!

Avail からの回答

2025年6月6日

Hey Vicki,

Thank you for sharing your experience! We're so glad to hear that you've received strong interest in your property. While we understand the right tenant hasn't come through just yet, we’re confident you're on the right path—and we're here to support you every step of the way. Wishing you continued success in finding the ideal renter!

Avail からの回答

2025年6月3日

Hey Bill,

Thank you for the wonderful feedback! We're so glad to hear that you found our platform to be a great way to showcase your rental listings. Helping landlords connect with quality tenants is exactly what we strive for, and it's fantastic to know the opportunity worked well for you. We appreciate your support!

Avail からの回答

2025年6月3日

We're excited to hear that you found our service fast, efficient, and professional. Providing a smooth and reliable experience is always our goal, and feedback like yours truly makes our day. We appreciate you taking the time to share your experience!

Avail からの回答

2025年6月3日

Hi Jonalbert,

Thank you for sharing your experience! It sounds like you may have run into some issues with payments through Avail, and we're sorry to hear that. This isn’t the kind of experience we aim to provide. If you'd like us to take a closer look, please don’t hesitate to reach out directly — we’d be more than happy to help.

Avail からの回答

2025年6月3日

Hey Regina,

Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our service helped you successfully find a quality tenant and that your first experience using the platform was a smooth one.

It’s especially rewarding to know that our customer service team made a positive impression—we take great pride in being helpful, patient, and supportive every step of the way.

Your recommendation means the world to us! If there’s ever anything you need, we’re just a message away. Thanks again for choosing Avail—we’re so glad to have been part of your leasing journey!

Avail からの回答

2025年6月3日

Hey Lauren,

Thank you for your feedback! We’re glad to hear you’re making use of the automated response features. Our goal is to help streamline your workflow and save you time, so it's great to know our tools are making a difference.

Please don't hesitate to reach out if there's anything we can do to make your experience even better.

Avail からの回答

2025年6月3日

Hey Mark,

Thanks for taking the time to share your thoughts! We're glad to hear you find our tools useful and appreciate your honest feedback regarding product improvement.

To ensure I'm not missing any of your concerns, I've addressed them in order:

1. The good news is you can route rent payments and security deposits to separate bank accounts! Additionally, if Avail processes the payment, the IRS requires that we include it as income received on the 1099-K. This is why you'll see security deposits as income received, and in these instances, we direct you to work with your Tax Professional on how to exclude these funds as income.

2. When extending a lease in the system, it updates the end date in Avail, however, this doesn't update the end date of the actual lease document. Since lease agreements are legally binding, the only way to legally change a lease once it's established is through the amendment process.

3. While we have pre-canned options for lead messages, you're correct in the fact that the system doesn't allow you to send mass lead messages. With that being said, I've passed some feedback to our development team about looking into a way to implement some kind of mass messaging feature.

If you have any questions or need anything clarified, don’t hesitate to reach out—we’re always happy to help. Thank you again for taking the time to share your thoughts. We truly appreciate it!

Avail からの回答

2025年6月3日

Hey Andrew,

Thank you so much for your feedback! We’re thrilled to hear that paying your rent on time is going to help boost your credit! If you have any questions or concerns moving forward, don't hesitate to reach out.

Avail からの回答

2025年5月28日

We really appreciate your feedback! It’s great to know our team was able to support you. Thanks again for taking the time to share your experience!

Avail からの回答

2025年5月28日

Thanks so much for your kind words! We're glad our representative could give you the support you needed. It’s always great to know we’re making a difference. If you ever need anything else—don’t hesitate to reach out!