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Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more â all online. 1M+ landlords use Avail because itâs the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
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901 E. 6th St., Suite 500 , 78702, Austin, ç±³åœ
- 3122929347
- support@avail.com
- avail.com
3.8
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Unexpected locked accounts and slow support response
I went through the process of adding my property, creating a new lease for a tenant, and setting up payments for my tenant. However, the next day they unexpectedly locked my account without notice of any kind (no email, no text, nothing). Had to call them to find out why. They claimed they needed to verify identify and property ownership and had to escalate the ticket to a verification process that I was told would take 72 hours! On top of if, my tenant was unable to make a payment while all of this was happening, even though they assured me that would not be the case. In short, @Avail, if you're going to require this kind of verification, do it at account creation and not behind my back the next day! My tenant was the one who told me she could not pay; embarrassing. Also, they really need help when it comes to this verification; there is no reason that it should take 72 hours when proof is sent almost immediately.
2026幎7æ21æ¥
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Avail ããã®åç
Hi Nelson,
Thank you for taking the time to share your experience with us. We am sincerely sorry for the delay, the frustration, and the awkward situation this caused between you and your tenant. Being locked out without immediate clarity is incredibly frustratingâespecially when you are trying to finalize a lease and collect payments.
We are glad to share that our team has finished reviewing your information, and your account and listing are now fully verified and published. You and your tenant are all set to move forward with payments.
While we always aim for a seamless onboarding experience, rigorous identity and property verification checks are an essential part of keeping Avail safe for all landlords and tenants. Protecting our community from fraud is a top priority, though we certainly recognize that our communication and timeline during this process could have been handled much better in your case. We are taking your feedback to heart to make these transitions smoother and more transparent in the future.
Thank you so much for your patience while we worked through this verification. If you or your tenant need any assistance moving forward, please don't hesitate to reach out to us directly.
This company is a big racketeeringâŠ
This company is a big racketeering fraud. This is probably a great way for people with money to pay rent. However, if you're like the millions of us barely scraping by in our MAGA world right now, it is a nightmare. They try to take rent out the day before it is scheduled to come out. This has happened several times. Which causes rent to bounce and then they conveniently get to attach more fees when this happens. Myself and four others are currently talking to a pro bono attorney office over the hardships you can understand this has caused so many of us. Millions of Americans in today's horrific economy are already struggling enough and this company is awful!
2026幎7æ23æ¥
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Avail ããã®åç
We're sorry to hear about your experience. We can't discuss account details publicly, but our support team is happy to help â please reach out to us directly.
Filling out the application via cellâŠ
Filling out the application via cell phone is very cumbersome because when you have to enter the year you have to slide right one month at a time which absolutely makes no sense (2026-1958)!¿
My 2nd problem is that once I received my background check it all ended there with no further communication from either Avail or the Landlord. So I have absolutely no idea of my status. Even after trying to contact the future Landlord.
2026幎7æ18æ¥
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Avail ããã®åç
Hi Victor,
Thank you for sharing your experience with us. We completely understand your frustration with the application processâscrolling month-by-month back through decades on a mobile screen is certainly not a smooth experience, and we appreciate your feedback on that date selector feature. We were relieved to confirm that you were ultimately able to complete and submit your application despite those hurdles, and we are so glad one of our customer care agents was able to step in and assist you along the way.
To help clarify how our service works, Avail provides the software platform used to submit applications and run screening reports, but the individual landlords and property managers are solely responsible for reviewing applications, communicating updates, and making final tenancy decisions. To help you get an update on where your application stands, we have followed up with you directly via email with the contact information for the property you applied to so you can reach out to them directly.
We wish you the best of luck with the listing and your search for your new home!
Went through the application processâŠ
Went through the application process then they locked the account claiming they need more documentation. Sent the information but now they want me to resend it again. Have spent hours on hold. They have no customer service don't waste your time.
2026幎7æ15æ¥
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Avail ããã®åç
Hi Mark,
Thank you for taking the time to share your experience with us. I completely understand how incredibly frustrating it must have been to deal with a locked account, requests to resend documentation, and long hold times when you were just trying to get things moving. We know your time is valuable, and we are truly sorry for the headache this process caused you. That being said, we are very happy to see that everything is now resolved and your listing is officially live and published!
While we know these security loops can feel like a major hurdle in the moment, verifying all users and listings through Avail is a vital line of defense for our community. This strict verification process is absolutely essential to prevent rental fraud and ensure a safe, trusted marketplace for both landlords and tenants.
Thank you so much for your patience and your understanding of how necessary these steps are to successfully secure and complete your account setup. We wish you the absolute best of luck with your newly published listing!
I have been trying to log into myâŠ
I have been trying to log into my account, and have been unable too. I have sent over everything they asked for, reset password about six times, and it's still telling me that the information is incorrect. I have someone that is ready to do an application, and I can't send it because I can not login in.
2026幎7æ14æ¥
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Avail ããã®åç
Hi Tonika,
Thank you for reaching out and sharing your feedback. We completely understand how incredibly frustrating it must have been to experience those login loops and password reset hurdles, especially during a crucial moment when you had an applicant ready to move forward. We are so happy to see that the issue has been resolved and your listing is now officially published!
While we know these steps can be deeply inconvenient in the moment, verifying all users and listings through Avail is an essential part of keeping our community safe. This thorough verification process is crucial for preventing fraud and ensuring a secure, trustworthy marketplace for both landlords and tenants. We truly appreciate your patience and your understanding of why these security checks are so necessary.
We want to wish you the best of luck with your new listing. Please don't hesitate to reach out if you have any questions about the Avail site.
They are very helpful the avail experience
They are very helpful. They will walk you through the process of filling out the forms. They are very patient with the consumer. Thank you to the staff that helped me. Truly Grateful. Jim Rodak
2026幎6æ29æ¥
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Avail ããã®åç
Hi Jim,
Thank you so much for taking the time to leave this wonderful review!
We are incredibly happy to hear that our team provided the patient, step-by-step guidance you needed to navigate the forms smoothly. Ensuring our users feel supported and confident every step of the way is exactly what we strive for, and your kind words mean the world to our staff.
We are truly grateful to have you with us. If you ever need any assistance in the future, please don't hesitate to reach outâwe are always happy to help!
They helped me get a new tenant enteredâŠ
They helped me get a new tenant entered and shared an easy way to approach it in the future
2026幎6æ27æ¥
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Avail ããã®åç
Hi Earl,
Thank you so much for sharing your feedback and for the 4-star rating!
We are glad to hear that our team was able to help you seamlessly onboard your new tenant. Empowering you with the right tools and knowledge to make things easier for you in the future is exactly what we strive for.
Best of luck with your new tenant! If any other questions come up down the road, please don't hesitate to reach back outâwe are always happy to help.
AVAIL made me 100% successful!
As a Landlord, Avail has proven over and over to be an asset in every way possible. Their employees are Professional, courteous , prompt with responses and extremely knowledgeable. I recommend AVAIL without hesitation and highly to anyone needing such services!
2026幎6æ21æ¥
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Avail ããã®åç
Hi Lynne,
Thank you so much for taking the time to leave such an incredible review! We are absolutely thrilled to hear that Avail has been a vital asset to your landlording business and has helped make you 100% successful.
Our team takes great pride in delivering prompt, courteous, and knowledgeable support, so hearing that their efforts have made such a positive impact truly means the world to us. We appreciate your high recommendation and are proud to support you in managing your rentals.
Thank you for being a valued part of the Avail community. If you ever need anything at all, we are always here to help!
Cannot stop messages that rent is pastâŠ
Cannot stop messages that rent is past due despite two calls to customer service
2026幎5æ1æ¥
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Very knowledgeable and easy to workâŠ
Very knowledgeable and easy to work with. Trustworthy with no high-pressure.
2026幎6æ9æ¥
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Avail ããã®åç
Hi Angelo,
Thank you so much for the awesome review! We are thrilled to hear that you found our team knowledgeable, trustworthy, and easy to work with. Creating a transparent, high-quality experience without any high-pressure tactics is exactly what we strive for every day.
We truly appreciate your trust in us and look forward to assisting you again in the future!
AVAIL MAKES IT SO EASY TO PAY RENT
AVAIL MAKES IT SO EASY TO MAKE MY MONTHLY PAYMENTS ON TIME.
2026幎6æ12æ¥
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Avail ããã®åç
Hi Joe,
Thank you so much for the review! We absolutely love hearing that Avail makes paying your rent a breeze. Helping you keep those monthly payments quick, easy, and stress-free is exactly what we aim for.
We truly appreciate you taking the time to share your experience!
Good exposure
Good exposure - some difficulty getting set up but will definitely use it again
2026幎5æ20æ¥
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Avail ããã®åç
Hi Michele,
Thank you so much for the review! We are thrilled to hear that you got great exposure and that you'll definitely be using Avail again.
We're sorry to hear that getting set up was a bit of a challenge, though. We want the onboarding process to be as smooth as possible, so we appreciate you pushing through it! If you ever need a hand or have feedback on how we can make the setup easier next time, please don't hesitate to reach out to our support team.
Happy to help where we can! Thank you for using Avail!
I paid to promote a rental $60
I have updated this review from 2 stars to 4 stars because once I wrote my review here it got the correct attention needed to work on fixing the issue I had complained about. Thank you to the avail team for your help in this matter.
I paid $60 to promote my rental through Avail. 9 days later, I closed my account because the leads generated through Avail were not responding, and I found a tenant through another website.
I do not mind paying the $60 for the promotion. What I do mind is that after selecting the option to delete my account and all associated information, my rental photos are still being displayed online.
I contacted Avail and was initially told that everything would be removed within 48 hours. It has now been over a week, and the listing is still showing. When I called again, I was told that I would have to contact each third-party website where Avail syndicated the listing and request removal myself.
Unfortunately, some of these sites do not provide phone numbers, and others require creating separate accounts just to submit a request. This has been a very frustrating experience and has left me disappointed with the level of support provided.
Overall, this has been a poor experience, and I expected better assistance after closing my account and requesting that my information be removed.
2026幎5æ17æ¥
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Avail ããã®åç
Hi Robyn,
Thank you for bringing this to our attention, and congratulations on finding a tenant for your rental!
With that said, I am incredibly sorry for the frustrating experience you had with our support team regarding your listing. Directing you to contact the third-party websites to remove your photos and listing details yourself was premature. We normally attempt to assist in this matter where we can, for most cases, and we sincerely apologize for the breakdown in communication about that support process.
We want to assure you that your property has now been completely deleted from Avail. We have just reached out to you directly via email to provide our continued support regarding this issue and to help ensure all partner sites update their information as quickly as possible.
Please check your inbox at your earliest convenience so we can partner with you on those next steps. We are always happy to help where we can!
Landlord serious Misrepresentations
The platform allows communication between landlord and tenant with the landlord not responding to issues with no consequences! As well as ignoring valid issues and complaints of lease!!
suit filed to the Kervorkians! They should never lease in the future!!
San José, may 18th 2026.
Dear Mr. and Ms. Kevorkian,
I write regarding the numerous and serious issues arising from the tenancy of the
property known as La Villetta, currently leased by Mr. Ken Tanner and Ms. Wendi Kunin
Tanner.
Based on the information, documentation, photographs, written communications,
inspections, witness statements, and medical records currently available, the conduct
described by my clients constitute violations of Costa Rican civil law and may give rise
to legal actions for damages and other remedies before the Costa Rican courts.
Among other matters, my clients have documented:
1.- Active surveillance cameras and monitoring systems at the property
2.- Lack of disclosure concerning operational surveillance equipment directed toward
private and recreational areas
3.-Repeated deficiencies involving the pool system, including apparent mechanical
failures, leakage, inadequate maintenance conditions, and resistance to independent
inspection
4.- Undisclosed defects affecting habitability and peaceful enjoyment of the property,
including recurring refrigerator alarm disturbances caused by electrical interruptions
5.- Additional defective or unsafe property conditions; and
6.- Medical injuries and related expenses allegedly connected to the condition and
maintenance of the pool.
Regarding the surveillance system, my clients consider particularly serious the fact
that they were informed that the cameras were non-operational, while subsequently
discovering that the system appeared active and capable of monitoring areas
associated with my clientâs private enjoyment of the property, including the pool and
bedroom window areas.
Under Costa Rican law, the protection of privacy and intimacy constitutes a legally
protected right. Consequently, the monitoring, recording, or surveillance of private
activities without proper disclosure or consent may constitute a violation of privacy
rights and could potentially give rise not only to civil liability, but also to criminal
implications associated with unlawful invasion of privacy and violation of intimacy
(âviolación a la intimidadâ), subject to investigation and sanction by the competent
authorities.
My clients further consider that the cumulative pattern of conduct, denials,
contradictions, and failures to adequately address reported conditions constitutes a
material breach of the lessorâs obligations under Costa Rican law and under the
principles of good faith governing contractual relationships.
Accordingly, and in light of the foregoing circumstances, my clients reject any attempt
to impose penalties, sanctions, fines, or economic charges associated with an early
departure from the property.
Specifically:
1. My clients shall not recognize nor pay any indemnification for alleged early
termination of the lease agreement.
2. My clients shall not accept contractual penalties, fines, or additional charges
arising from their decision to vacate the premises under the present
circumstances.
3. My clients expressly reserve all legal rights and actions available under Costa
Rican law, including but not limited to claims for damages, reimbursement of
expenses, privacy violations, material misrepresentation, breach of contractual
obligations, and any additional civil or criminal remedies that may correspond.
4. Any attempt to improperly retain sums as the guarantee deposit, beyond lawful
and properly justified amounts may also be challenged through the appropriate
judicial channels.
My clients are continuing to preserve all relevant evidence, including photographs,
written communications, inspection findings, invoices, receipts, witness
communications, and medical documentation, all of which may be presented in future
legal proceedings if necessary.
This letter is sent in good faith in an effort to clearly communicate my clientâs legal
position and to encourage a reasonable resolution of this matter without the necessity
of litigation.
Sincerely,
__________________
Adriana Villalobos
Attorney at law
2026幎5æ29æ¥
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Easy to manage tenants and leases
Easy to manage tenants and leases
2026幎5æ24æ¥
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Avail ããã®åç
Hi,
Thank you so much for the 5-star review!
Weâre thrilled to hear that the platform makes it easy for you to manage your tenants and leases. Keeping those core management tasks simple and stress-free is exactly what we aim for.
We truly appreciate your support!
Avail is wonderful!
I have found some really nice tenants through Avail and their website is easy to use. I will continue to advertise through Avail A++
2026幎5æ8æ¥
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Avail ããã®åç
Hi,
Thank you so much for the A++ rating! We are thrilled to hear that youâve had success finding great tenants and that youâre finding the platform easy to navigate. We look forward to helping you with your future listings!
Please don't hesitate to reach out to our Customer Care team if you need any assistance.
Is it easy to use but didnât get anyâŠ
Is it easy to use but didnât get any tenant leads from it, which is what we wanted. Same listing on Zillow generated lots of leads.
2026幎5æ1æ¥
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Avail ããã®åç
Hi David,
Thank you for taking the time to share your feedback. Weâre glad to hear that you found Avail easy to use, but we are genuinely sorry that it didnât deliver the tenant leads you were looking for this time around.
While Avail syndicates to a large network of top platforms (including Realtor.com, Zumper, and Apartment List), we know how frustrating it is when a listing doesn't get the traction you expectâespecially when you see success elsewhere. Lead volume can sometimes vary heavily by local market, but we want to make sure your listing is performing at its absolute best.
If you're open to it, please reach out to our support team. We would love to personally review your listing, check its syndication status, and help you optimize it to maximize your visibility. We're here to help you succeed!
The leads are not all good!
The leads are not all good, the quick reply I want more information everyone clicks on it, they do not tell you want they want to know! Most people do not read the whole ad, make sure you tell them everything about the least terms. Avail is a great listing site,make sure you check it out your leads one or twice a day!
2026幎5æ8æ¥
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Avail ããã®åç
Hi Terry,
Thank you for sharing your experience! We appreciate the high rating and your honest feedback about lead quality. Managing inquiries is definitely a part of the process, and your suggestion to include detailed terms is a pro-tip for every landlord. We're happy to be your preferred listing site and will keep working to make the process even smoother for you.
If you ever need assistance, our Customer Care team is happy to help where we can.
Found it very cumbersome to use and toâŠ
Found it very cumbersome to use and to check back for messages an edit listings
2026幎5æ2æ¥
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Avail ããã®åç
Hi,
Thank you for your honest feedback. Weâre truly sorry to hear that the platform felt cumbersome, especially when it came to managing messages and editing your listings. Our goal is to make the rental process simpler, not more complicated. Weâve shared your comments with our product team to help us improve these specific areas. If you have a moment, weâd love to hear more about what felt clunky so we can make it better for you.
We are happy to help where we can!
Avail ããã®åç
Hi,
Thank you for the 5-star review! We are so happy to hear that youâre finding the platform easy to navigate. We pride ourselves on fostering "nice communication" between landlords and tenants, so itâs great to know thatâs making a difference in your management process.
Thanks for choosing Avail!
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