Avance レビュー 

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2024年8月1日

Good afternoon,
We are sorry for your comments, as we always strive for the best service for our customers. You had made a reservation for Kassiopi station, upon your arrival at the station the employee informed you about the additional insurance (FDW) and that it does not cover the lower part of the vehicle, including the tires. You disagreed with this information and expressed your displeasure with an indecent behavior cursing the employee, but also Greece. In the end, it was not possible for the station to provide you with a vehicle and you were refunded the deposit you had paid. The station has tried to serve you in the best possible way and to provide you with all the necessary information, so that you are aware of what is covered and what is not, to avoid any confusion.
Kind regards,
Avance team

Avance からの回答

2024年7月26日

Good afternoon,
We appreciate your time in order to evaluate us. We are happy that we fully met your expectations. We hope to serve you again in the future.
Kind regards,
Avance team

Avance からの回答

2024年7月26日

Good morning,
We are sorry for your comments, as our priority is always the best service for our customers.
We would like to inform you that there is no possibility of deceiving a customer for damage, as during the delivery of the vehicle the vehicle is checked in the presence of the customer and accordingly he signs the damage form and when the vehicle is returned the vehicle is again checked in the presence of the customer, according to with the delivery documents. Therefore, we do not understand your insinuation and your characterization that we are thieves. It is not possible for the customer to avoid any charge for damage caused during his rental and for our company to bear it.
Kind regards,
Avance team

Avance からの回答

2024年7月15日

Good morning,
We are sorry for your comments, as our priority is the best service for our customers. We do not particularly understand your review, as if the vehicle had been returned in the same fuel level that you received it, than the respective employee would in no way proceeded to any charge for the fuel. We would like to assure you that under no circumstances could the respective employee charge you for any damage or fuel difference, as during the delivery of the vehicle the vehicle is checked in your presence and it is noted by the respective employee in the respective document, where it is signed from you. When the vehicle is returned, the vehicle is checked again and if any pending issue arises from the customer, the customer is informed according to the document he signed upon delivery of the vehicle.
Kind regards,
Avance team

Avance からの回答

2024年7月15日

Good morning,
We are sorry for your comments, as our priority is the best service for our customers. We would like to inform you that the customer must return the vehicle in the same condition in which he received it. We understand that each customer can visit our country for holidays and in case there are e.g. a little trash inside the vehicle, a little dust, the customer is not charged anything, but in case the car is returned and needs biological cleaning, there is no possibility to avoid the corresponding charge. You are referring to salt marks, let us inform you that on all vehicles whether private or rented, such marks need special cleaning. The contract you received states that you must return the vehicle in the same condition as you received it.
Kind regards,
Avance team

Avance からの回答

2024年7月15日

Good morning,
We are happy that we fully met your expectations. We hope to serve you again in the future.
Kind regards,
Avance team

Avance からの回答

2024年6月27日

Good morning,
We are sorry for your comments, as our priority is always the best service to our customers. You picked up a Vw Polo from Athens Airport on 22/6/2024, without mentioning or informing us during your lease of any dissatisfaction, as we always take our customers' feedback seriously and in any case we would proceed with a replacement vehicle if it did not meet your specifications. Nevertheless, let us inform you that all our vehicles undergo a thorough inspection before each delivery to a customer, but also upon the return of the vehicle. The particular vehicle did not and does not face any functional or mechanical problem. Also, we would like to inform you that you are booking a vehicle category and not a specific model, as was stated on the website where you made your reservation. We hope to serve you again in the future so that no bitterness remains from your experience with our company.
Kind regards,
Avance team

Avance からの回答

2024年6月26日

Good morning,
We are sorry for your comments, as we always strive for the best service for our customers. On 18/6/2024, you received an Opel Corsa from Mykonos station, choosing insurance with an excess of 150€+VAT, in accordance with your signed contract. On 25/6/2024 you returned the vehicle with damage to the rear door. The station informed you of the damage caused during your rental. Each damage is invoiced according to the global DAT system and not arbitrarily by our company. According to DAT, the cost of the damage amounted to 256,13€. Nevertheless, according to the insurance you had chosen, you paid for the damage 150€+VAT (186€). We would like to inform you that it is not possible for our company to bear any damages incurred by each customer during their lease. Although your unforeseen unfortunate event left you unhappy, we hope to serve you again in the future.
Kind regards,
Avance team

Avance からの回答

2024年6月7日

Good afternoon,
Thank you for your wonderful comments. We always strive for the best customer service and we are happy that we fully met your expectations. We hope to serve you again in the future.
Kind regards,
Avance team

Avance からの回答

2024年5月27日

Good morning,
Thank you for your time in order to evaluate us and for your recommendation. We are happy that we fully met your expectations. We hope to serve you again in the future.
Kind regards,
Avance team

Avance からの回答

2024年5月13日

Good afternoon,
We are sorry for your comments, as our priority is the best service for our customers. We have searched what you are reporting to us.
You made a reservation on 7/5/2023 through Discovercars, where you paid accordingly. Your reservation was for 20/8/2023 at 22:00, without informing us your flight number, nor of any delay. The respective station is not in a position to know what may have occurred to the respective customer, when it does not have all the necessary information. We would like to inform you that since you did not show up at the time you had informed, the station proceeded with the cancellation of the reservation, as a no show. As stated in the terms of Discovercars which you accepted when confirming your booking, "If no information is given to the Company about the cancellation of the booking 48 hours before the pick-up time (or, if Relax Package is purchased, before the pick-up time), and the Renter does not arrive in time to take the booked car, it will be classified as a no-show and an additional no-show fee may be charged." Consequently, Discovercars has the right to deduct any amount from you for their account.
We are sorry once again that we could not serve you. Nevertheless, we hope to serve you in the future so that you are fully satisfied with our services.
Kind regards,
Avance team

Avance からの回答

2024年4月16日

Good afternoon,
Thank you for your wonderful words. We are happy that we fully met your expectations. We hope to serve you again in the future.
Kind regards
Avance team

Avance からの回答

2024年2月20日

Good morning,
Thank you for your nice words, as our priority is the best customer service. We will be happy to serve you again soon.
Kind regards,
Avance team

Avance からの回答

2023年12月8日

Good morning,
Thank you for being a repeat customer and for your time in order to evaluate us. We hope to serve you again soon.
Kind regards,
Avance team

Avance からの回答

2023年10月23日

Good afternoon,
We are sorry for your comments, as our priority is to serve our customers better.
We would like to inform you that the fault of each accident is taken by the respective insurance company that manages the event. Until the insurance company makes the conclusion and informs us who is to blame for the accident, we have no way of knowing for certain who is responsible for the accident, as there are also cases where both drivers involved deny responsibility. Consequently, for security reasons, the respective station, until we receive the conclusion from the insurance company, has to have the amount of the excess blocked. Within 24 hours the excess amount was released as the station was informed by the insurance company that you were not at fault. In any way, the station tried and served you immediately with anything you needed.
We apologize for any displeasure we may have caused you, even though it was not our intention. We hope to serve you again in the future.
Kind regards,
Avance team

Avance からの回答

2023年10月6日

Good afternoon,
Our priority is the good customer service. We are happy that you were satisfied from our services. We hope to serve you again in the future.
Kind regards,
Avance team

Avance からの回答

2023年10月4日

Good afternoon,
Thank you for your time in order to evaluate us. We are happy that you were satisfied with our services. We hope to serve you again in the future.
Kind regards,
Avance team

Avance からの回答

2023年10月2日

Good afternoon,
We are sorry for your review. However, we do not understand your comments.
When receiving the vehicle, the customer receives the vehicle after it has been checked in his presence for any damage that may be present in the vehicle. When returning the vehicle, the vehicle is checked again for any damage to the vehicle. In any case, if there is any new damage to the vehicle, the respective customer is informed directly by the respective service station of the amount of the damage and accordingly the customer receives his receipt.
The cost of the damage varies according to the damage and according to the prices of the car dealership. There is no possibility to avoid any charge for damage caused by the respective customer.
Kind regards,
Avance team

Avance からの回答

2023年9月26日

Good afternoon,
We are sorry for your comments. However, we would like to inform you that whether a customer returns the vehicle with minor or major damage, as long as according to the signed documents that exist from the delivery of the vehicle there was no previous damage, the respective customer must pay for the respective damage. Consequently, we do not understand your comments as it is not possible to avoid any damage charge caused by you.
Also, by making threats, that you have family that deals with the law, we do not think it thrives anywhere.
Kind regards,
Avance team