The Tipsy Starfish is a great place to stay but not for senior citizen due to three tiers . Also a few minor issues such as pocket to bathroom was broken and bathrooms faucets water pressures were ver... もっと見る
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The communication was fantastic. When we arrived at the house the upstairs air conditioner would not come on. Within an hour they had maintenance there to handle everything. We didn’t have a broom in... もっと見る
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The condo was gorgeous, furniture was really nice, beds were cozy, kitchen was stocked nicely and super organized, the entire condo was exceptionally clean, immaculate, and the location was perfect. M... もっと見る
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We rented this gated and luxurious home for a family wedding near Temecula, CA. I was so proud to invite our family traveling to this event on to the property. It was on a hilltop overlooking the p... もっと見る
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750 N San Vicente blvd Suite 800, 90069, West Hollywood, 米国
- 4243718168
- experience@avantstay.com
- avantstay.com
4.6
優良
2725件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 95％に回答しています
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2026 Stay at 3204 Marshall - Haven
We stayed at this property from May 31 – June 5, 2026, and unfortunately our experience did not match what is portrayed on the listing. The photos appear outdated, and the home is not in the same condition, which felt misleading.
Several items in the home were broken or unusable. The downstairs master shower door was missing, the microwave handle was broken, and one toilet made a loud noise and required servicing. The pool was filthy upon arrival and unusable until after two visits from pool cleaners. One of the cleaners was also rude and arrived unannounced.
Additionally, the freezer smelled strongly of fish, as if it had not been properly cleaned. The internet service was disrupted multiple times and required a repair visit. When we arrived, all trash bins were overflowing, which was an unpleasant first impression.
Given these issues, I cannot recommend this property at its current price.
2026年5月31日
自発的なレビュー
AvantStay からの回答
Thank you for taking the time to share your feedback, Kelly. We're sorry the condition of the home and several maintenance items fell short of what you expected during your stay. These have been shared with the team responsible for the home so they're properly addressed, and we'll take a look at the listing details to make sure everything reflects what guests will find on arrival. We appreciate you bringing these to our attention, and should you consider staying with us again, we'd welcome the chance to host you under better circumstances.
Great trip
We enjoyed the Airbnb. It was close to food places. It was also close to other places like Broadway, Opry Mills, and Grand ole Opry. AvantStay was very easy to work with and did a nice job of communicating with us.
2026年6月20日
自発的なレビュー
AvantStay からの回答
Thank you so much for your kind review, Tami! We're delighted to hear you enjoyed your stay and appreciated the convenient location near great dining and popular attractions like Broadway, Opry Mills, and the Grand Ole Opry. It's also wonderful to know our communication and service made your experience even smoother. We truly appreciate your feedback and hope to welcome you back for another great trip soon!
Overall it was a great stay.
Overall it was a great stay.
Few complaints.
The ice maker did not work.
The front steps need a railing for elderly or needing some help.
Better driveway, front porch lighting. Sensor lighting maybe.
Broken dining room chair
One living room lamp had a broken plug
Exposed wiring on a bedroom lamp.
Maybe b/r update with handrails, limit sliperness in tub.
6/21 - 6/26/2026
2026年6月22日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Craig! We're thrilled the great stay all came together so well. We truly appreciate you sharing such helpful, detailed feedback on the ice maker, the front steps railing for elderly, the driveway and front porch sensor lighting, the broken dining room chair, the living room lamp plug, the bedroom lamp exposed wiring, and the bathroom handrails and tub slipperiness — this kind of input is incredibly important for us to address. We'd love to welcome you back anytime!
Beautiful home for our family!
Beautiful home for our family to spend the week at 30A! Lots of room, easy access to beach, golf cart usage made it easy to get around!
2026年6月26日
自発的なレビュー
AvantStay からの回答
Thank you so much for your wonderful review, Scott! We're thrilled to hear your family enjoyed your week at 30A and found the home spacious and comfortable. It's great to know the easy beach access and golf cart helped make getting around even more convenient. We truly appreciate your kind words and hope to welcome you and your family back for another memorable stay soon!
Great Experience
Great Experience! Great customer service and communication throughout the stay. We would definitely stay here again!
2026年6月22日
自発的なレビュー
AvantStay からの回答
Thank you so much for your kind review, Val! We're thrilled to hear you had a great experience and appreciated our customer service and communication throughout your stay. It means a lot to know you'd choose to stay with us again, and we look forward to welcoming you back in the future!
Rock N Reel was a spacious & beautiful…
Rock N Reel was a spacious & beautiful home!! It had everything we needed & more. Not walking distance from beach but having a golf cart was more fun anyways. Younger kids enjoyed the pool. Can’t wait to come back!!!
2026年6月21日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Keri! We're thrilled the spacious, beautiful Rock N Reel with everything you needed and more, the more fun golf cart ride to the beach, and the pool the younger kids enjoyed all came together so well. It means a lot to hear you can't wait to come back — we can't wait to welcome you all back!
⭐️ 1-Star Review: Extremely Poor Maintenance, Cleanliness, And Generic Response from Avantstay
I stayed at an AvantStay property from June 20–24, 2026, and unfortunately this was one of the most poorly maintained and least responsive rental experiences I’ve ever had. Upon arrival, I conducted a full inspection—as required under AvantStay’s own “Arrival Inspection” policy—and immediately discovered multiple safety, sanitation, and maintenance issues:
· Unsafe bed frame: The wooden bed slats were not secured to the rails, causing the mattress and box spring to collapse through the frame. I had to use my personal ratchet straps to hold the rails together so the mattress and box spring didn’t fall through.
· Bathroom issues: The toilet paper holder had fallen off the wall and was left sitting on the sink.
· Spare bathroom: Light fixture not fully functioning and the window had no curtain, eliminating privacy.
· Freezer left dirty: An opened gallon of ice cream and used Nordic Ice packs were left behind.
· Unwashed blanket: A blanket in the closet had visible brown and white stains.
· Dirty kitchen stove: Grease and food residue were still on the stovetop.
· Washer and dryer uncleaned: The washer lid was visibly dirty and the dryer lint trap was full.
· Outdoor safety hazard: An Adirondack chair had been “repaired” with a zip tie by a previous guest.
I reported all of these issues immediately via email and text, exactly as the guest manual instructs. AvantStay responded with a generic email apologizing for the issues but never sent a representative to see the damages or issues firsthand.
By the night before checkout, I still had not received a single call, an in-person visit from their management staff. For a company that advertises premium service and professional management, the complete lack of communication is unacceptable.
The cabin itself has potential and a beautiful layout, but the poor cleanliness, lack of maintenance, and total absence of customer support made this stay extremely disappointing. I expected far better from a professionally managed property. I hoped to upload photos of what I described but there isn't an option to do so.
2026年6月26日
自発的なレビュー
AvantStay からの回答
Thank you for taking the time to share your detailed feedback, Brandon. We're sorry the condition of the home fell short of expectations upon your arrival. Your concerns were escalated to our teams during your stay, and we worked to coordinate access to address the reported issues. We've also shared your additional feedback with the homeowner, who has confirmed the remaining maintenance items will be addressed. We appreciate you bringing these concerns to our attention, as feedback like yours helps us improve the experience for future guests.
Amazing for a group
The place was even more spacious and beautiful than the photos! Also the AC was amazing. It was only set to 70 but the whole place was practically chilly! I’ve stayed at other properties (not AvantStay) in the area and the AC always struggles to keep the place cool. Lastly the pool was literally like an entire hotel pool to yourself. It was giant and very clean.
2026年6月15日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Kristina! We're thrilled the even more spacious, beautiful place than the photos, the amazing AC that kept the whole place practically chilly even at 70 (a real difference from other properties in the area), and the giant, very clean pool that felt like a private hotel pool all came together so well for your group. It was a pleasure hosting you all, and we'd love to welcome you back anytime!
We had such an awesome time in the…
We had such an awesome time in the home! The accomodations were clean and modern and so many thoughtful amenities were provided to make your stay more comfortable.
2026年6月21日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Nora! We're thrilled the clean, modern accommodations and the many thoughtful amenities to make your stay more comfortable all came together for such an awesome time. It was a pleasure hosting you, and we'd love to welcome you back anytime!
Run, don't walk, from AvantStay
The house, Sky View Chalet in Lake Harmony, was advertised as clean and with wifi, neither of which were true.
2026年6月18日
自発的なレビュー
AvantStay からの回答
Thank you for taking the time to share your review, Sebastian. We're sorry the home didn't meet the standard of cleanliness you should be able to expect, and that the connectivity fell short during your stay. Both have been shared with the team responsible for the home so they're properly addressed. We appreciate you bringing this to our attention, and should you consider staying with us again, we'd welcome the chance to host you under better circumstances.
My family and I had a great time
My family and I had a great time! Communication was excellent, and despite the overbooking circumstance we ran into, they made the process very smooth. Fortunately, they caught the mistake in time and placed us in a different property, so we still met our check-in time.
2026年6月23日
自発的なレビュー
AvantStay からの回答
It means a lot to hear your family had a great time and that our team's communication came through smoothly during your stay, Katia! We're glad we were able to coordinate a comfortable solution that worked with your check-in plans. Looking forward to welcoming you back on your next visit!
AvantStay からの回答
Thank you so much for the kind review, Beth! We're thrilled the perfect location, cleanliness, and overall amenities all came together for such a fantastic stay. It was a pleasure hosting you, and we'd love to welcome you back anytime!
Everything as promised
Everything as promised. Breathtaking views. Conveniently located. Just a gorgeous home. Would recommend to a friend 100%.
2026年6月21日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review! We're thrilled the everything-as-promised stay, the breathtaking views, the convenient location, and the gorgeous home all came together so well. It means a lot to hear you'd 100% recommend us to a friend — we'd love to welcome you back anytime!
Outstanding rental
Outstanding rental! Not one issue. Excellent customer service! I highly recommend Avant Stay and this rental.
2026年5月26日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Melissa! We're thrilled the outstanding rental with not one issue and our excellent customer service all came together so well. It means a lot to hear you'd highly recommend AvantStay and this rental — we'd love to welcome you back anytime!
Great get away .
It was a beautiful house, very clean very close to everything. We’d love the area. The house had everything we needed, and we are determined to rent it again. .
2026年6月22日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Eva! We're thrilled the beautiful, very clean house, the close proximity to everything, the loved area, and the well-stocked home with everything you needed all came together so well. It means a lot to hear you're determined to rent it again — we can't wait to welcome you back!
The apartment was clean & spacious
The apartment was clean & spacious, & had a full kitchen & laundry room. It was a convenient 15-20min walk to shopping, restaurants, waterfront, & sight-seeing. Perfect for us & our 2 young adult kids! AvantStay reached out several times to make sure we had what we needed, & responded quickly to questions. I would stay here again!
2026年6月23日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Jen! We're thrilled the clean, spacious apartment, the full kitchen and laundry room, the convenient 15-20 minute walk to shopping, restaurants, waterfront, and sight-seeing, the perfect setup for you and your 2 young adult kids, and our team's outreach and quick responses all came together so well. It means a lot to hear you'd stay here again — we'd love to welcome you all back anytime!
Perfect family getaway!
The location and amenities were great! There was plenty of space for our family of 8.
The space could have been slightly cleaner. We had to wipe down the counters and kitchen chairs. The baseboards also need some attention and new shower liners are needed in the bathrooms.
Outside of that the space was great and we would consider staying again!
2026年6月21日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Courtney! We're thrilled the great location and amenities and the plenty of space for your family of 8 all came together so well for your family getaway. We truly appreciate you sharing the helpful detailed feedback on the counters, kitchen chairs, baseboards, and shower liners, as this kind of input is incredibly important for us to address. It means a lot to hear you'd consider staying again — we'd love to welcome you all back anytime!
Beautiful well appointed cabin
The cabin was beautiful and well decorated! We needed more towels and help getting the tv on. They were very responsive to both requests. Would definitely stay there again. Great location!
2026年6月18日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Betty! We're thrilled the beautiful, well-decorated cabin, the great location, and our team's very responsive service to your towel and TV requests all came together so well. It means a lot to hear you'd definitely stay there again — we'd love to welcome you back anytime!
Above and Beyond
The property was beautiful inside and out screamed Palm Springs 🌴 the house is big and very roomy, there beds feel like hotel bed just so comfy and plush, love the open concept and the pool is beautiful and deep enough just perfect and relaxing and last but not least there team as host r amazing and so thoughtful they knew we where there celebrating my son's birthday and they had a birthday ice cream cake waiting for us on check in day in the freezer along with a birthday card and a gift for him 2 enjoy in the pool just so thoughtful and sweet. As far as the host being available they truly r very responsive and helpful made check in a breeze truly a gem property and stay no issues what so ever I highly recommend them and there property.
2026年6月19日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review, Ramon! We're thrilled the beautiful inside-and-out property that screamed Palm Springs, the big, very roomy house, the hotel-comfy, plush beds, the loved open concept, the beautiful, deep pool, the breezy check-in, and especially our team's amazing, thoughtful gesture with the birthday ice cream cake in the freezer, the birthday card, and the pool gift for your son all came together so well for the celebration. Wishing your son a belated happy birthday, and it means a lot to hear you'd highly recommend us — we'd love to welcome you all back anytime!
This is the second time we have booked…
This is the second time we have booked with Avant Stay. The team responds to any questions or concerns quickly and professionally. We would not hesitate to book any of their lovely properties. Thank you!
2026年6月23日
自発的なレビュー
AvantStay からの回答
Thank you so much for the kind review! We're thrilled our team's quick, professional responses to your questions and concerns continue to come together so well across your second AvantStay booking. It means so much to hear you wouldn't hesitate to book any of our lovely properties — we can't wait to welcome you back!
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